Brochure Ip Comms
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Belgacom International Carrier Services
Converged IP Comms
International Carrier Services
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2 | Belgacom International Carrier Services - Converged IP Comms
Content Introduction Instant Voice First Class Transit Voice VAS SMS Transit MMS Transit IP Transit Capacity Services International Presence Network
2 4 6 8 10 12 14 16 19
Addresses
20
Belgacom International Carrier Services Belgacom International Carrier Services S.A./N.V. (BELGACOM ICS) is world’s 8th largest voice and data transit solutions provider, with 1 Bio € in sales, 400 carriers and service providers as customers and served by 250 employees based in our offices of Brussels, Bern, Dubai, New York and Singapore. In the past 3 years, Belgacom ICS has transformed itself from a regional size single product organisation into a leading player through a visionary strategy of consolidation, capital investment in
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Next Generation “all-IP” & real-time traffic routing infrastructure and strategic supply relationships to mobile operators with the Global Mobile VillageTM product portfolio. As a result, Belgacom ICS has evolved from a division of the Belgian incumbent operator into a joint venture with Swisscom, which is a profitable stand-alone business, and an award-winning market leader (“Best Wholesale Carrier” in 2003 & 2005 at the World Communications Awards).
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3 | Belgacom International Carrier Services - Converged IP Comms
As a global provider, we are committed to serve the present and future needs of fixed, mobile operators and service providers worldwide. Our dedication to customer care, our long term experience in the carrier market, our award winning product portfolio and our global network, make us the ideal partner for carrier voice, data, capacity and value-added services needs.
International Carrier Services
Mobile Operators
Service Providers SERVICE PROVIDERS (xSP, MVNO, VNO) (xSP, MVNO, VNO)
Fixed Carriers
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Global Mobile Village 2.0
Converged IP Comms CONVERGED IP COMMS
The Wireline Zone
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Instant Voice In order to maintain a competitive edge via reduced costs and increased service revenues, carriers around the world are looking to migrate their current (legacy) voice interconnections on Voice over IP protocol (VoIP) while maintaining the quality levels and the service availability
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Product Description
Technical Features
Belgacom ICS’ Instant Voice allows carriers and service providers to implement a direct VoIP interconnection to the Belgacom ICS global voice network for the exchange of international voice minutes to 1200+ international voice destinations through 300 direct routes to over 150 countries. Instant Voice gives access to the Belgacom ICS industry leading voice trading platform with competitive pricing, competent customer service support, access to all destinations and billing in one-second increments.
GSM
messaging client
BELGACOM ICS’ Instant Voice leverages the Next Generation Softswitch Technology which is fully integrated with Belgacom ICS’ legacy TDM switching infrastructure, to deliver : Carrier grade VoIP solution with typical telco availability (99.999%) Seamless any-to-any protocol interworking between TDM and VoIP signalling protocols (H.323, SIP, MGCP, MEGACO plus global PSTN signalling variants) Open softswitch architecture consistent with advanced IETF, ITU, TISPAN, IMS and MSF architectures Multiple codec support and on call trans-coding capability Policy based session and media routing at IP level Improved interdomain security with Session Boarder Controllers
• • • • • •
world computer
phone
Instant Voice leverages the switching platform from Veraz Networks for proven interoperability with a broad range of VoIP infrastructure equipment, including gateways, gatekeepers, proxy servers, session border controllers, softswitches and IP PBX.
The Belgacom ICS switching platform has proven interoperability with the most widely deployed media devices, SBCs and application servers.
Advantages Belgacom ICS’ operational expertise in managing a large scale voice business is guarantee for : Price competitiveness and a satisfactory level of quality Fast interconnection time thanks to multi-national signalling support with an adaptable signalling framework Lower capital and operational costs compared to traditional circuit switched technologies
• • •
Customer Service & Support
• 24/7 Pro-active Fault Management with a fully redundant and multilingual Network Management Centre • E-Trouble Ticketing System with on-line logging of service faults and constant visibility on the clearance process • Dedicated Voice Team with in-depth knowledge and extensive experience in the field
More info www.belgacom-ics.com
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First Class Transit Our own global presence network connects our customers to a growing number of interconnect agreements and delivers the fixed & mobile terminating traffic with the highest quality standards
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Product Description With a set of features specifically designed for retail operators, First Class Transit provides the highest quality international voice termination at stable and competitive prices. First Class Transit calls are conveyed only via premium quality (primarily direct), high capacity routes. A state-of-the-art customer care and a pro-active quality monitoring ensure the very best conveyance of valuable international calls.
Pricing
• Automatic pro-active process for rerouting to the fallback route in case of primary route failure or decrease of quality below predefined thresholds
24/7 Quality Monitoring of Key Performance Indicators Answer Seizure Ratio (ASR) Answer Bid Ratio (ABR) Network Efficiency Ratio (NER) Post Dialing Delay (PDD) Average Length of Call (ALOC) Internal procedures are in place to take pro-actively corrective measures in case ASR and/or NER drops below predefined threshold values.
• • • • •
• First Class Transit offers price stability in a constantly fluctuating CLI Guarantees market Medium term fi xed pricing • Guaranteed delivery of CLI to over 90 destinations • Customized price notifi cation period based on volume or length • Transparent transmission of the CLI information towards the • terminating network of Routing Cycle • CLI formatting to international standards upon request • Detailed reporting on CLI receipt, transmission and delivery Advantages
• • • • • • •
Price stability Highest quality routing Trouble Ticket resolution in less than 24h 24/7 Fault Management Pro-active testing and monitoring of back-up routes Guaranteed CLI transmission QoS reporting
Quality of Service Reporting Detailed Quality of Service reporting Regular Quality of Service conference calls to discuss the overall service performance Strict compliancy to industry standards for Quality of Service reporting
• • •
Customer Service & Support Features
Routing All traffic is sent over the highest quality routes: our own direct routes to fixed and mobile networks and our selected Tier 1 transit partners High quality fallback routes carrying a permanently monitored portion of the live traffic (98/2 principle)
• •
• 24/7 Pro-active Fault Management with a fully redundant and multilingual Network Management Centre • E-Trouble Ticketing System with on-line logging of service faults and constant visibility on the clearance process • Dedicated Voice Team with in-depth knowledge and extensive experience in the field
More info www.belgacom-ics.com
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Voice VAS Belgacom ICS’ Voice VAS allows fixed, mobile operators, calling card players and service providers to open international toll free numbers and collect valuable retail voice traffic in more than 60 countries from fixed lines, payphones or mobile phones
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Product Description
Features
Belgacom ICS’ Voice VAS offers IFN (International Freephone Numbers) and UIFN (Universal International Freephone Numbers) in more than 60 countries leveraging its extensive list of bilateral agreements with incumbents and Tier 1 alternative providers. 0800 yyyyy 00800 xxxxxx
Phone
• •
Local Operator
Caller in France 0800 yyyyy 00800 xxxxxx
GSM
Local Operator
Caller in Australia 0800 yyyyy 00800 xxxxxx
Phone
Local Operator
• International
Belgacom ICS
VAS Provider
routing of freephone calls is guaranteed by consistent allocation of incoming (from origin country to Belgacom ICS) and outgoing (from Belgacom ICS to customer) routing numbers with intermediate translation taking place within Belgacom ICS’ network Multiple routing numbers allow selective barring per type of access network Belgacom ICS acts on the customer’s behalf towards ITU to reserve UIFN numbers
world
Caller in Bahrain 0800 yyyyy 00800 xxxxxx
GSM
Local Operator
Caller in USA 0800 yyyyy 00800 xxxxxx
Phone
Local Operator
Caller in Brazil
By leveraging its global voice network, Belgacom ICS collects retail traffic, deals with settlements with originating operators and delivers valuable voice minutes to customers worldwide.
Customer Service & Support
• 24/7 Pro-active Fault Management with a fully redundant and multilingual Network Management Centre • Dedicated Freephone Team with in-depth knowledge and extensive experience track in the field
Advantages
• Extensive coverage through one single provider and one interconnection • Competitive rates differentiated per type of access network (i.e. fixed, mobile or payphone) • Greater control on collection costs with selective barring on a per network type level • Seamless migration to Belgacom ICS with porting of existing freephone numbers (IFN or UIFN), where available
More info www.belgacom-ics.com
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SMS Transit SMS Transit offers complete wireline & wireless SMS coverage with more than 650 networks through a single interconnection. This unique service enables the exchange of SMS across GSM, TDMA and CDMA mobile networks, limited mobility and fixed networks
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Product Description No longer confined to technology, SMS has become a truly global communication experience across wireline & wireless networks. SMS Transit is the ultimate answer for international messaging coverage to gain competitive advantage in a cost-effective manner. SMS Transit offers unrivalled international coverage to 650+ destinations across all wireless standards with mobile number portability support, delivery receipt integrity and detailed reporting information on usage. SMS Transit is a carrier grade SMS interworking gateway capable of recording high delivery success ratios thanks to routing decisions based on an accurate worldwide numbering plan and high-quality connections. For GSM operators, the SMS Transit product complements the established set of bilateral SMS traffic exchanges (AA.19) with a single interconnection to reach an extensive set of destinations, while preserving a consolidated procedure of accounting, charging, invoicing and settlement in adherence to GSMA recommendations.
Advantages
• Continuous traffic visibility with statistics on service performance and detailed usage reporting • No additional complexity thanks to the “Soft Interconnection” principle and seamless separation of SMS interworking from roaming traffic (GSM operators)
Technical Features
• Carrier-grade SMS interworking architecture based on cluster • • • • •
pairs deployed in different geographical locations on top of a fully owned state-of-the-art, secured and reliable global signalling infrastructure Interconnections and delivery mechanisms through GSM MAP/ SS7 or SMPP/IP protocols with Mobile Number Portability (MNP) or Local Number Portability (LNP) support Delivery Receipt Integrity with charging upon SMS delivery towards end-users Extensive range of monitoring & filtering capabilities against spamming SMS Filtering capabilities extended up to a single MSISDN number Black/white listing capabilities on Calling Global Title, Calling and Called Numbers as well as throughput limitations
Customer Service & Support
• Reliable 2-way traffic exchange with more than 270 destinations, Dedicated SMS Team with in-depth knowledge and extensive • including North America, China, Korea and Japan track in the field • Symmetric SMS routing with 175+ 2-way destinations for experience 24/7 Pro-active Fault Management with fully redundant and • increased service control and computation of bilateral traffic multilingual Network Management Centre statements (AA.19) Real-time performance monitoring with pro-active intervention • Interstandard capabilities through interworking amongst GSM • •
technologies, iDEN, TDMA, CDMA, fixed and limited mobility networks Centralized SMS protection against SMS spamming and unsolicited/harmful SMS
in case of abnormal traffic patterns
More info www.belgacom-ics.com
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MMS Transit Belgacom ICS’ MMS Transit is the ultimate answer to mobile operators and service providers’ needs for international MMS coverage as alternative or complementary solution to bilateral traffic exchanges. With a single connection to Belgacom ICS’ MMS multilateral platform, mobile operators and service providers gain access to ‘00s of interworking destinations with 2-way message exchanges in adherence to GSMA recommendations Partner
Belgacom
Operator
MMS Transit
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Partner
Partner
Partner
Partner
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Product Description
Advantages
The service is built on traditional carrier business models and is supported by an industry standard Service Level Agreement.
• Enhancing end-user experience and boosting retail revenue
Large interworking coverage is made available through : One single contract with Belgacom ICS based on IN.04 or MMS Hubbing Handbook One commercial interface preserving consolidated procedures of accounting, charging, invoicing and settlement in adherence to GSMA AA.70 One technical interconnection via MM4 interface with Belgacom ICS’ MMS multilateral platform through the 3GRX network One single IR53 test to perform with Belgacom ICS’ MMS multilateral platform
•
• • • •
MMS Transit E Video rich: moderate size video clip
$
D Video basic: small size video clip C Image rich: moderate size image B Image basic: small size imaging A Text: for text only messaging, usable together with another class only
Kb
Belgacom ICS termination fee
MO
MO termination fee
Belgacom MMS Transit
MO
•
through fast and easy deployment of international MMS coverage Shorten learning curve by benefiting of Belgacom ICS’ knowledgeable technical support and vast experience in dealing with interworking issues Supporting multiple intercarrier settlement models to minimize mobile operator’s investment in launching the service
Technical Features
• Soft Interconnection principle through Belgacom ICS’ 3GRX network • Compliant to GSMA IN.04, IR52, AA.70 and 3GPP TS23.140, latest standard versions • Adaptable MM4 protocol interface with Delivery Receipt and Read Reply support • Mobile Number Portability support through the MM5 interface • Global mobile numbering plan management by Belgacom ICS • DNS support for mnc.mcc resolution and mx records • Black/white listing capabilities as well as throughput limitations • Generate CDR’s according to 3GPP standards and operator requirements • Full MMS MM4 interoperability with all MMSC vendors • Extensive reporting capabilities per destination, volume and delivery status
MMS Transit
MMS Transit
Customer Service & Support GSM
GSM
DNS
SS7 HLR
MMSC MM5 MM4
MMSC
MM4
MM4
IP Network
IP Network MM5 Transit Server
MMSC
• 24/7 Pro-active Fault Management with fully redundant and multilingual Network Management Centre • Dedicated MMS Transit Team with in-depth knowledge and extensive operational experience in the field • Project Manager from design phase to implementation to ensure quicker and smoother service delivery
More info www.belgacom-ics.com
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IP Transit Belgacom ICS’ IP Transit offers mobile, wireline operators and service providers high-quality and high-speed Internet access on a carrier class MPLS backbone accessible via Belgacom ICS’ worldwide presence network
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Product Description Belgacom ICS’ IP Transit is today’s Internet solution for dynamic operators, delivering the most extensive, reliable and competitive connectivity over 4 continents using high-performance Cisco IP/ MPLS 76xx and 12xx routing platforms. The IP Transit product delivers full Internet connectivity via more than 600 peerings at 10 exchange points across Europe, including LINX, AMSIX, SFINX, BNIX and DECIX and selected Tier 1 providers with quality global connectivity.
Advantages competitive prices combined with excellent quality = • Highly value for money customer base and Internet over satellite experience • Extensive with multiple Tier 1 suppliers for optimal resilience • Working with pro-active performance monitoring AS (Autonomous System = 6774) to streamline • Single networking, provisioning and service
Technical Features Customers may connect to Belgacom ICS’ IP/MPLS backbone via 70 access PoP’s in 39 cities in Europe, Asia and North America or alternatively may leverage international private line circuits on submarine cables as well as satellite links. Customers may choose between two different pricing schemes : burstable IP (95th percentile method) and fixed bandwidth (full port speed).
standard SLA with service availability, packet delay, • Industry packet loss and jitter backbone over 3G Optical Network (ROADM) and • IP/MPLS SONET/SDH routing options including Border Gateway Protocol • Specialized (BGP) name service (DNS) with forward and reverse lookup • Domain addressing according to RIPE policies (Réseaux IP Européens) • IPPublic looking glass •
Customer Service & Support Pro-active Fault Management with fully redundant and • 24/7 multilingual Network Management Centre Ticketing System with on-line logging of service faults • E-Trouble and constant visibility on the clearance process IP Services Team with in-depth knowledge and • Dedicated extensive experience in the field
More info www.belgacom-ics.com
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Capacity Services Belgacom ICS’ Capacity Services provides you with tailored, high quality bandwidth at competitive wholesale prices
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Carrier Class Ethernet Services Ethernet Services are high-speed transport services that will allow you to use the best of your IT infrastructure related to any type of data processing. Depending on the customer connectivity needs, numbers of locations to interconnect and traffic guarantees, and thanks to its extensive portfolio, Belgacom ICS can provide you with the right solution for you or your end-customer.
E-Line E-Line offers flexible Ethernet virtual connectivity between two or more than two points on the converged network. E-Line Services is a carrier class flexible product that relies on Layer 2/3 latest technologies such as VLAN, LAN switching and Ethernet over MPLS. Being the next step of the evolution of converged and data aware transport networks, they enable Belgacom ICS to meet exact customer application requirements and connectivity needs on a cost effective manner without compromising quality.
Ethernet Private Line Ethernet Private Line provides one single Ethernet connectivity between two fixed locations in different countries. 3rd Party local tails will be used when necessary. Belgacom ICS will always be the single point of contact for the customer.
VC-2-5v
10Mbps
1xVC-3
50Mbps
is dedicated to the customer • Bandwidth Available interfaces 1000Base-LX, 1000Base• SX, 10GbE LAN PHYareand10/100BaseT, WAN PHY • Throughputs available : Interface 10Mbps 100Mbps 1 GbE 10GbE
Available Bandwidth Up to 10Mbps on steps of 2Mbps steps Up to 16Mps on steps of 2Mbps, 50Mbps and 100Mbps From 150Mbps to 1000Mbps on steps of 150Mbps Fully transparent (Wavelength Service)
Various protection and redundancy schemes are possible depending on the particular customer needs.
EVC
committed and best effort bandwidth • Access, customer interfaces are 10/100 BaseT, 1000 Base-LX, • Available 1000 Base-SX layer (Layer 3 and above) protocol transparency • Upper • A point-to-multipoint configuration is also available
Wavelength Services Wavelength Services (WLS) allows Belgacom ICS to provide high-capacity point-to-point connectivity transparently and independently of the upper protocol to be transported such as SDH/SONET, IP, ATM, LAN, etc., thanks to its extensive Pan European DWDM and City Ring CWDM network. This enables carriers and businesses to focus on planning, maintaining and operating their high capacity network without the needs of worrying about fibre infrastructure. Thanks to Belgacom ICS’ extensive European network, diverse routing can be provided on either the long haul section or on the
More info www.belgacom-ics.com
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18 | Belgacom International Carrier Services - Converged IP Comms
local part via the City Rings. Access to the customer sites can be, as per customer needs, diverse and redundant in order to create customer’s ring structures to increase its reliability and availability. By using multiple point-to-point WLS and diverse access, a fully resilient ring configuration can be provided.
3RD Party local tail B
A-End
A-End POPs 3RD Party local tail A
BICS Backbone 3RD Party local tail B
B-End POPs
BICS Pan-European NG-DWDM Network
transport • Transparent Interfaces and supported are: STM16/OC-48 (2,5 Gbps), • STM64/OC-192speeds (10 Gbps), STM256/OC-768 (40 Gbps), 10GbE
• • • •
LAN PHY and WAN PHY Diverse routing PoP to PoP or end to end Ring configuration possible via diverse point-to-point diverse connections Optical protection Optical restoration possible
3RD Party local tail A
B-End
speeds range from 64 Kbps up to 2.5 Gbps on the SDH • Available network and automatic restoration (50ms) thanks to SDH ring • Fast protection mechanisms • Management of the local tail part
International Private Link Circuits (IPLC) International Private Link Circuits (IPLC) provides half-circuits to any hard-to-reach destination. The circuit consists of two halves: one from the customer location to the theoretical middle of an international circuit and the other half across another operator’s network to the point of termination.
Wholesale Bandwidth Wholesale Bandwidth provides dedicated capacity on Belgacom ICS’ SDH/DWDM network between any two cities using local loops from partners when necessary. Diverse configuration regarding routing diversity at backbone level and local tail level are available depending on customer requirements. The following picture illustrates two complete diverse circuits with dual entry in customer building (no single point of failure).
A-End
BICS Backbone
Operator Backbone
B-End
are available worldwide, for capacities varying from • IPLC’s 64 Kbps to 34 Mbps and this via cable or satellite circuits are also available through the One-Stop-Shopping • Full option arrangement where Belgacom ICS is responsible for ordering and invoicing the entire international circuit
More info www.belgacom-ics.com
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International Presence Network Over the many years that Belgacom ICS has been serving hundreds of operators worldwide, an extensive fully owned and managed network over terrestrial fibre, submarine cables and satellite has been build up. The network utilizes the latest technologies such as the ROADM technology to ensure flexibility, best pricing, highest quality and to support all traffic types.
Anchored in the strategic centre of Europe, Belgacom ICS’ network extends to Asia, Africa, Middle East & the US : redundant SDH and DWDM network in Europe • Fully > 70 in 39 cities • 9 CityPOPs Rings • Participation in more than 70 submarine cables •
More info www.belgacom-ics.com
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Belgacom International Carrier Services, a reliable telecom partner
Switzerland
Headquarters Belgacom International Carrier Services S.A. Rue Lebeau 4 B-1000 Brussels Belgium Communications Contact T : +32 2 547 52 71 F : +32 2 547 50 77 E-mail : [email protected] Commercial Contact T : +32 2 547 52 03 F : +32 2 547 52 12 E-mail : [email protected] Operational Contacts T : +32 2 547 51 51 F : +32 2 502 36 81 E-mail : [email protected]
Belgacom International Carrier Services S.A. Papier Mullestrasse 69 Stade de Suisse 3014 Bern Switzerland T : + 41 31 312 68 41 F : +41 31 312 68 42 E-mail : [email protected]
USA Belgacom International Carrier Services S.A. 1 Liberty Plaza, 23rd floor NY, NY 10006 USA T : +1 212 684 95 52 F : +1 212 684 95 43 E-mail : [email protected]
Asia Belgacom Asia 16, Collyer Quay 37-00 Hitachi Tower Singapore 049318 T : +65 62 36 04 25 F : +65 62 36 02 09 E-mail : [email protected]
Middle East & North Africa Belgacom MENA Dubai Internet City - Bldg 2, Office 127 P.O. BOX 502307 - Dubai United Arab Emirates T : +971 4 391 1688 F : +971 4 391 8538 E-mail : [email protected]
More info www.belgacom-ics.com
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R.E. : Belgacom International Carrier Services S.A., Rue Lebeau 4, B-1000 Brussels, V.A.T. BE 866977981 Brussels Register of Legal Entities. The descriptions appearing in this catalog are valid subject to errors, omissions or printing mistakes. Technical specifications are provided only as an indication. Belgacom reserves the right to change this information without prior notice.
| Belgacom International Carrier Services - Converged IP Comms
10/05/06 15:19:07
Converged IP Comms
International Carrier Services
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2 | Belgacom International Carrier Services - Converged IP Comms
Content Introduction Instant Voice First Class Transit Voice VAS SMS Transit MMS Transit IP Transit Capacity Services International Presence Network
2 4 6 8 10 12 14 16 19
Addresses
20
Belgacom International Carrier Services Belgacom International Carrier Services S.A./N.V. (BELGACOM ICS) is world’s 8th largest voice and data transit solutions provider, with 1 Bio € in sales, 400 carriers and service providers as customers and served by 250 employees based in our offices of Brussels, Bern, Dubai, New York and Singapore. In the past 3 years, Belgacom ICS has transformed itself from a regional size single product organisation into a leading player through a visionary strategy of consolidation, capital investment in
BICS_0737_brochure VoiceIP.indd 2
Next Generation “all-IP” & real-time traffic routing infrastructure and strategic supply relationships to mobile operators with the Global Mobile VillageTM product portfolio. As a result, Belgacom ICS has evolved from a division of the Belgian incumbent operator into a joint venture with Swisscom, which is a profitable stand-alone business, and an award-winning market leader (“Best Wholesale Carrier” in 2003 & 2005 at the World Communications Awards).
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3 | Belgacom International Carrier Services - Converged IP Comms
As a global provider, we are committed to serve the present and future needs of fixed, mobile operators and service providers worldwide. Our dedication to customer care, our long term experience in the carrier market, our award winning product portfolio and our global network, make us the ideal partner for carrier voice, data, capacity and value-added services needs.
International Carrier Services
Mobile Operators
Service Providers SERVICE PROVIDERS (xSP, MVNO, VNO) (xSP, MVNO, VNO)
Fixed Carriers
BICS_0737_brochure VoiceIP.indd 3
Global Mobile Village 2.0
Converged IP Comms CONVERGED IP COMMS
The Wireline Zone
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Instant Voice In order to maintain a competitive edge via reduced costs and increased service revenues, carriers around the world are looking to migrate their current (legacy) voice interconnections on Voice over IP protocol (VoIP) while maintaining the quality levels and the service availability
BICS_0737_brochure VoiceIP.indd 4
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5 | Belgacom International Carrier Services - Converged IP Comms
Product Description
Technical Features
Belgacom ICS’ Instant Voice allows carriers and service providers to implement a direct VoIP interconnection to the Belgacom ICS global voice network for the exchange of international voice minutes to 1200+ international voice destinations through 300 direct routes to over 150 countries. Instant Voice gives access to the Belgacom ICS industry leading voice trading platform with competitive pricing, competent customer service support, access to all destinations and billing in one-second increments.
GSM
messaging client
BELGACOM ICS’ Instant Voice leverages the Next Generation Softswitch Technology which is fully integrated with Belgacom ICS’ legacy TDM switching infrastructure, to deliver : Carrier grade VoIP solution with typical telco availability (99.999%) Seamless any-to-any protocol interworking between TDM and VoIP signalling protocols (H.323, SIP, MGCP, MEGACO plus global PSTN signalling variants) Open softswitch architecture consistent with advanced IETF, ITU, TISPAN, IMS and MSF architectures Multiple codec support and on call trans-coding capability Policy based session and media routing at IP level Improved interdomain security with Session Boarder Controllers
• • • • • •
world computer
phone
Instant Voice leverages the switching platform from Veraz Networks for proven interoperability with a broad range of VoIP infrastructure equipment, including gateways, gatekeepers, proxy servers, session border controllers, softswitches and IP PBX.
The Belgacom ICS switching platform has proven interoperability with the most widely deployed media devices, SBCs and application servers.
Advantages Belgacom ICS’ operational expertise in managing a large scale voice business is guarantee for : Price competitiveness and a satisfactory level of quality Fast interconnection time thanks to multi-national signalling support with an adaptable signalling framework Lower capital and operational costs compared to traditional circuit switched technologies
• • •
Customer Service & Support
• 24/7 Pro-active Fault Management with a fully redundant and multilingual Network Management Centre • E-Trouble Ticketing System with on-line logging of service faults and constant visibility on the clearance process • Dedicated Voice Team with in-depth knowledge and extensive experience in the field
More info www.belgacom-ics.com
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First Class Transit Our own global presence network connects our customers to a growing number of interconnect agreements and delivers the fixed & mobile terminating traffic with the highest quality standards
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7 | Belgacom International Carrier Services - Converged IP Comms
Product Description With a set of features specifically designed for retail operators, First Class Transit provides the highest quality international voice termination at stable and competitive prices. First Class Transit calls are conveyed only via premium quality (primarily direct), high capacity routes. A state-of-the-art customer care and a pro-active quality monitoring ensure the very best conveyance of valuable international calls.
Pricing
• Automatic pro-active process for rerouting to the fallback route in case of primary route failure or decrease of quality below predefined thresholds
24/7 Quality Monitoring of Key Performance Indicators Answer Seizure Ratio (ASR) Answer Bid Ratio (ABR) Network Efficiency Ratio (NER) Post Dialing Delay (PDD) Average Length of Call (ALOC) Internal procedures are in place to take pro-actively corrective measures in case ASR and/or NER drops below predefined threshold values.
• • • • •
• First Class Transit offers price stability in a constantly fluctuating CLI Guarantees market Medium term fi xed pricing • Guaranteed delivery of CLI to over 90 destinations • Customized price notifi cation period based on volume or length • Transparent transmission of the CLI information towards the • terminating network of Routing Cycle • CLI formatting to international standards upon request • Detailed reporting on CLI receipt, transmission and delivery Advantages
• • • • • • •
Price stability Highest quality routing Trouble Ticket resolution in less than 24h 24/7 Fault Management Pro-active testing and monitoring of back-up routes Guaranteed CLI transmission QoS reporting
Quality of Service Reporting Detailed Quality of Service reporting Regular Quality of Service conference calls to discuss the overall service performance Strict compliancy to industry standards for Quality of Service reporting
• • •
Customer Service & Support Features
Routing All traffic is sent over the highest quality routes: our own direct routes to fixed and mobile networks and our selected Tier 1 transit partners High quality fallback routes carrying a permanently monitored portion of the live traffic (98/2 principle)
• •
• 24/7 Pro-active Fault Management with a fully redundant and multilingual Network Management Centre • E-Trouble Ticketing System with on-line logging of service faults and constant visibility on the clearance process • Dedicated Voice Team with in-depth knowledge and extensive experience in the field
More info www.belgacom-ics.com
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Voice VAS Belgacom ICS’ Voice VAS allows fixed, mobile operators, calling card players and service providers to open international toll free numbers and collect valuable retail voice traffic in more than 60 countries from fixed lines, payphones or mobile phones
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9 | Belgacom International Carrier Services - Converged IP Comms
Product Description
Features
Belgacom ICS’ Voice VAS offers IFN (International Freephone Numbers) and UIFN (Universal International Freephone Numbers) in more than 60 countries leveraging its extensive list of bilateral agreements with incumbents and Tier 1 alternative providers. 0800 yyyyy 00800 xxxxxx
Phone
• •
Local Operator
Caller in France 0800 yyyyy 00800 xxxxxx
GSM
Local Operator
Caller in Australia 0800 yyyyy 00800 xxxxxx
Phone
Local Operator
• International
Belgacom ICS
VAS Provider
routing of freephone calls is guaranteed by consistent allocation of incoming (from origin country to Belgacom ICS) and outgoing (from Belgacom ICS to customer) routing numbers with intermediate translation taking place within Belgacom ICS’ network Multiple routing numbers allow selective barring per type of access network Belgacom ICS acts on the customer’s behalf towards ITU to reserve UIFN numbers
world
Caller in Bahrain 0800 yyyyy 00800 xxxxxx
GSM
Local Operator
Caller in USA 0800 yyyyy 00800 xxxxxx
Phone
Local Operator
Caller in Brazil
By leveraging its global voice network, Belgacom ICS collects retail traffic, deals with settlements with originating operators and delivers valuable voice minutes to customers worldwide.
Customer Service & Support
• 24/7 Pro-active Fault Management with a fully redundant and multilingual Network Management Centre • Dedicated Freephone Team with in-depth knowledge and extensive experience track in the field
Advantages
• Extensive coverage through one single provider and one interconnection • Competitive rates differentiated per type of access network (i.e. fixed, mobile or payphone) • Greater control on collection costs with selective barring on a per network type level • Seamless migration to Belgacom ICS with porting of existing freephone numbers (IFN or UIFN), where available
More info www.belgacom-ics.com
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SMS Transit SMS Transit offers complete wireline & wireless SMS coverage with more than 650 networks through a single interconnection. This unique service enables the exchange of SMS across GSM, TDMA and CDMA mobile networks, limited mobility and fixed networks
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11 | Belgacom International Carrier Services - Converged IP Comms
Product Description No longer confined to technology, SMS has become a truly global communication experience across wireline & wireless networks. SMS Transit is the ultimate answer for international messaging coverage to gain competitive advantage in a cost-effective manner. SMS Transit offers unrivalled international coverage to 650+ destinations across all wireless standards with mobile number portability support, delivery receipt integrity and detailed reporting information on usage. SMS Transit is a carrier grade SMS interworking gateway capable of recording high delivery success ratios thanks to routing decisions based on an accurate worldwide numbering plan and high-quality connections. For GSM operators, the SMS Transit product complements the established set of bilateral SMS traffic exchanges (AA.19) with a single interconnection to reach an extensive set of destinations, while preserving a consolidated procedure of accounting, charging, invoicing and settlement in adherence to GSMA recommendations.
Advantages
• Continuous traffic visibility with statistics on service performance and detailed usage reporting • No additional complexity thanks to the “Soft Interconnection” principle and seamless separation of SMS interworking from roaming traffic (GSM operators)
Technical Features
• Carrier-grade SMS interworking architecture based on cluster • • • • •
pairs deployed in different geographical locations on top of a fully owned state-of-the-art, secured and reliable global signalling infrastructure Interconnections and delivery mechanisms through GSM MAP/ SS7 or SMPP/IP protocols with Mobile Number Portability (MNP) or Local Number Portability (LNP) support Delivery Receipt Integrity with charging upon SMS delivery towards end-users Extensive range of monitoring & filtering capabilities against spamming SMS Filtering capabilities extended up to a single MSISDN number Black/white listing capabilities on Calling Global Title, Calling and Called Numbers as well as throughput limitations
Customer Service & Support
• Reliable 2-way traffic exchange with more than 270 destinations, Dedicated SMS Team with in-depth knowledge and extensive • including North America, China, Korea and Japan track in the field • Symmetric SMS routing with 175+ 2-way destinations for experience 24/7 Pro-active Fault Management with fully redundant and • increased service control and computation of bilateral traffic multilingual Network Management Centre statements (AA.19) Real-time performance monitoring with pro-active intervention • Interstandard capabilities through interworking amongst GSM • •
technologies, iDEN, TDMA, CDMA, fixed and limited mobility networks Centralized SMS protection against SMS spamming and unsolicited/harmful SMS
in case of abnormal traffic patterns
More info www.belgacom-ics.com
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MMS Transit Belgacom ICS’ MMS Transit is the ultimate answer to mobile operators and service providers’ needs for international MMS coverage as alternative or complementary solution to bilateral traffic exchanges. With a single connection to Belgacom ICS’ MMS multilateral platform, mobile operators and service providers gain access to ‘00s of interworking destinations with 2-way message exchanges in adherence to GSMA recommendations Partner
Belgacom
Operator
MMS Transit
BICS_0737_brochure VoiceIP.indd 12
Partner
Partner
Partner
Partner
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13 | Belgacom International Carrier Services - Converged IP Comms
Product Description
Advantages
The service is built on traditional carrier business models and is supported by an industry standard Service Level Agreement.
• Enhancing end-user experience and boosting retail revenue
Large interworking coverage is made available through : One single contract with Belgacom ICS based on IN.04 or MMS Hubbing Handbook One commercial interface preserving consolidated procedures of accounting, charging, invoicing and settlement in adherence to GSMA AA.70 One technical interconnection via MM4 interface with Belgacom ICS’ MMS multilateral platform through the 3GRX network One single IR53 test to perform with Belgacom ICS’ MMS multilateral platform
•
• • • •
MMS Transit E Video rich: moderate size video clip
$
D Video basic: small size video clip C Image rich: moderate size image B Image basic: small size imaging A Text: for text only messaging, usable together with another class only
Kb
Belgacom ICS termination fee
MO
MO termination fee
Belgacom MMS Transit
MO
•
through fast and easy deployment of international MMS coverage Shorten learning curve by benefiting of Belgacom ICS’ knowledgeable technical support and vast experience in dealing with interworking issues Supporting multiple intercarrier settlement models to minimize mobile operator’s investment in launching the service
Technical Features
• Soft Interconnection principle through Belgacom ICS’ 3GRX network • Compliant to GSMA IN.04, IR52, AA.70 and 3GPP TS23.140, latest standard versions • Adaptable MM4 protocol interface with Delivery Receipt and Read Reply support • Mobile Number Portability support through the MM5 interface • Global mobile numbering plan management by Belgacom ICS • DNS support for mnc.mcc resolution and mx records • Black/white listing capabilities as well as throughput limitations • Generate CDR’s according to 3GPP standards and operator requirements • Full MMS MM4 interoperability with all MMSC vendors • Extensive reporting capabilities per destination, volume and delivery status
MMS Transit
MMS Transit
Customer Service & Support GSM
GSM
DNS
SS7 HLR
MMSC MM5 MM4
MMSC
MM4
MM4
IP Network
IP Network MM5 Transit Server
MMSC
• 24/7 Pro-active Fault Management with fully redundant and multilingual Network Management Centre • Dedicated MMS Transit Team with in-depth knowledge and extensive operational experience in the field • Project Manager from design phase to implementation to ensure quicker and smoother service delivery
More info www.belgacom-ics.com
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IP Transit Belgacom ICS’ IP Transit offers mobile, wireline operators and service providers high-quality and high-speed Internet access on a carrier class MPLS backbone accessible via Belgacom ICS’ worldwide presence network
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15 | Belgacom International Carrier Services - Converged IP Comms
Product Description Belgacom ICS’ IP Transit is today’s Internet solution for dynamic operators, delivering the most extensive, reliable and competitive connectivity over 4 continents using high-performance Cisco IP/ MPLS 76xx and 12xx routing platforms. The IP Transit product delivers full Internet connectivity via more than 600 peerings at 10 exchange points across Europe, including LINX, AMSIX, SFINX, BNIX and DECIX and selected Tier 1 providers with quality global connectivity.
Advantages competitive prices combined with excellent quality = • Highly value for money customer base and Internet over satellite experience • Extensive with multiple Tier 1 suppliers for optimal resilience • Working with pro-active performance monitoring AS (Autonomous System = 6774) to streamline • Single networking, provisioning and service
Technical Features Customers may connect to Belgacom ICS’ IP/MPLS backbone via 70 access PoP’s in 39 cities in Europe, Asia and North America or alternatively may leverage international private line circuits on submarine cables as well as satellite links. Customers may choose between two different pricing schemes : burstable IP (95th percentile method) and fixed bandwidth (full port speed).
standard SLA with service availability, packet delay, • Industry packet loss and jitter backbone over 3G Optical Network (ROADM) and • IP/MPLS SONET/SDH routing options including Border Gateway Protocol • Specialized (BGP) name service (DNS) with forward and reverse lookup • Domain addressing according to RIPE policies (Réseaux IP Européens) • IPPublic looking glass •
Customer Service & Support Pro-active Fault Management with fully redundant and • 24/7 multilingual Network Management Centre Ticketing System with on-line logging of service faults • E-Trouble and constant visibility on the clearance process IP Services Team with in-depth knowledge and • Dedicated extensive experience in the field
More info www.belgacom-ics.com
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Capacity Services Belgacom ICS’ Capacity Services provides you with tailored, high quality bandwidth at competitive wholesale prices
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17 | Belgacom International Carrier Services - Converged IP Comms
Carrier Class Ethernet Services Ethernet Services are high-speed transport services that will allow you to use the best of your IT infrastructure related to any type of data processing. Depending on the customer connectivity needs, numbers of locations to interconnect and traffic guarantees, and thanks to its extensive portfolio, Belgacom ICS can provide you with the right solution for you or your end-customer.
E-Line E-Line offers flexible Ethernet virtual connectivity between two or more than two points on the converged network. E-Line Services is a carrier class flexible product that relies on Layer 2/3 latest technologies such as VLAN, LAN switching and Ethernet over MPLS. Being the next step of the evolution of converged and data aware transport networks, they enable Belgacom ICS to meet exact customer application requirements and connectivity needs on a cost effective manner without compromising quality.
Ethernet Private Line Ethernet Private Line provides one single Ethernet connectivity between two fixed locations in different countries. 3rd Party local tails will be used when necessary. Belgacom ICS will always be the single point of contact for the customer.
VC-2-5v
10Mbps
1xVC-3
50Mbps
is dedicated to the customer • Bandwidth Available interfaces 1000Base-LX, 1000Base• SX, 10GbE LAN PHYareand10/100BaseT, WAN PHY • Throughputs available : Interface 10Mbps 100Mbps 1 GbE 10GbE
Available Bandwidth Up to 10Mbps on steps of 2Mbps steps Up to 16Mps on steps of 2Mbps, 50Mbps and 100Mbps From 150Mbps to 1000Mbps on steps of 150Mbps Fully transparent (Wavelength Service)
Various protection and redundancy schemes are possible depending on the particular customer needs.
EVC
committed and best effort bandwidth • Access, customer interfaces are 10/100 BaseT, 1000 Base-LX, • Available 1000 Base-SX layer (Layer 3 and above) protocol transparency • Upper • A point-to-multipoint configuration is also available
Wavelength Services Wavelength Services (WLS) allows Belgacom ICS to provide high-capacity point-to-point connectivity transparently and independently of the upper protocol to be transported such as SDH/SONET, IP, ATM, LAN, etc., thanks to its extensive Pan European DWDM and City Ring CWDM network. This enables carriers and businesses to focus on planning, maintaining and operating their high capacity network without the needs of worrying about fibre infrastructure. Thanks to Belgacom ICS’ extensive European network, diverse routing can be provided on either the long haul section or on the
More info www.belgacom-ics.com
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18 | Belgacom International Carrier Services - Converged IP Comms
local part via the City Rings. Access to the customer sites can be, as per customer needs, diverse and redundant in order to create customer’s ring structures to increase its reliability and availability. By using multiple point-to-point WLS and diverse access, a fully resilient ring configuration can be provided.
3RD Party local tail B
A-End
A-End POPs 3RD Party local tail A
BICS Backbone 3RD Party local tail B
B-End POPs
BICS Pan-European NG-DWDM Network
transport • Transparent Interfaces and supported are: STM16/OC-48 (2,5 Gbps), • STM64/OC-192speeds (10 Gbps), STM256/OC-768 (40 Gbps), 10GbE
• • • •
LAN PHY and WAN PHY Diverse routing PoP to PoP or end to end Ring configuration possible via diverse point-to-point diverse connections Optical protection Optical restoration possible
3RD Party local tail A
B-End
speeds range from 64 Kbps up to 2.5 Gbps on the SDH • Available network and automatic restoration (50ms) thanks to SDH ring • Fast protection mechanisms • Management of the local tail part
International Private Link Circuits (IPLC) International Private Link Circuits (IPLC) provides half-circuits to any hard-to-reach destination. The circuit consists of two halves: one from the customer location to the theoretical middle of an international circuit and the other half across another operator’s network to the point of termination.
Wholesale Bandwidth Wholesale Bandwidth provides dedicated capacity on Belgacom ICS’ SDH/DWDM network between any two cities using local loops from partners when necessary. Diverse configuration regarding routing diversity at backbone level and local tail level are available depending on customer requirements. The following picture illustrates two complete diverse circuits with dual entry in customer building (no single point of failure).
A-End
BICS Backbone
Operator Backbone
B-End
are available worldwide, for capacities varying from • IPLC’s 64 Kbps to 34 Mbps and this via cable or satellite circuits are also available through the One-Stop-Shopping • Full option arrangement where Belgacom ICS is responsible for ordering and invoicing the entire international circuit
More info www.belgacom-ics.com
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19 | Belgacom International Carrier Services - Converged IP Comms
International Presence Network Over the many years that Belgacom ICS has been serving hundreds of operators worldwide, an extensive fully owned and managed network over terrestrial fibre, submarine cables and satellite has been build up. The network utilizes the latest technologies such as the ROADM technology to ensure flexibility, best pricing, highest quality and to support all traffic types.
Anchored in the strategic centre of Europe, Belgacom ICS’ network extends to Asia, Africa, Middle East & the US : redundant SDH and DWDM network in Europe • Fully > 70 in 39 cities • 9 CityPOPs Rings • Participation in more than 70 submarine cables •
More info www.belgacom-ics.com
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Belgacom International Carrier Services, a reliable telecom partner
Switzerland
Headquarters Belgacom International Carrier Services S.A. Rue Lebeau 4 B-1000 Brussels Belgium Communications Contact T : +32 2 547 52 71 F : +32 2 547 50 77 E-mail : [email protected] Commercial Contact T : +32 2 547 52 03 F : +32 2 547 52 12 E-mail : [email protected] Operational Contacts T : +32 2 547 51 51 F : +32 2 502 36 81 E-mail : [email protected]
Belgacom International Carrier Services S.A. Papier Mullestrasse 69 Stade de Suisse 3014 Bern Switzerland T : + 41 31 312 68 41 F : +41 31 312 68 42 E-mail : [email protected]
USA Belgacom International Carrier Services S.A. 1 Liberty Plaza, 23rd floor NY, NY 10006 USA T : +1 212 684 95 52 F : +1 212 684 95 43 E-mail : [email protected]
Asia Belgacom Asia 16, Collyer Quay 37-00 Hitachi Tower Singapore 049318 T : +65 62 36 04 25 F : +65 62 36 02 09 E-mail : [email protected]
Middle East & North Africa Belgacom MENA Dubai Internet City - Bldg 2, Office 127 P.O. BOX 502307 - Dubai United Arab Emirates T : +971 4 391 1688 F : +971 4 391 8538 E-mail : [email protected]
More info www.belgacom-ics.com
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R.E. : Belgacom International Carrier Services S.A., Rue Lebeau 4, B-1000 Brussels, V.A.T. BE 866977981 Brussels Register of Legal Entities. The descriptions appearing in this catalog are valid subject to errors, omissions or printing mistakes. Technical specifications are provided only as an indication. Belgacom reserves the right to change this information without prior notice.
| Belgacom International Carrier Services - Converged IP Comms
10/05/06 15:19:07
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