ANNUALFEDEML EQUALEMPLOYMENT OPPORTUNITY STATISTICAL REPORTOF DISCRIMINATIONCOMPLAI NTS
AGENCYRESOURCES 788
COUNSELING A ToTALNUMBERoFTNDTvTDUALScouNsELED a. TOTAL WORK FORCE
735
1. NUMBERoFrNDrvrDUALscouNsELEDwrrHrN30DAys
53
2. NUMBER oF rNDrvrDUALS couNsELEDwrrHrN3l To go DAys
0
3. NUMBERoFTNDTvTDUALscouNsELEDBEyoNDgoDAys
0
4. NUMBERoFTNDTvTDUAL.couNsELEDDUEToREMAND'
NON.ADRSETTLEMENTS DURINGGOUNSELING B. NON-ADRSETTLEMENTSWITH MONETARY
STAFF TRAINING
1, NEWSTAFF-TOTAL STAFF RECEIVINGREQUIRED
132
c. NoN-ADRsETTLEMENTs wrrH NoN-MoNETARv BENEFTTs
32 OR MOREHOURS STAFF RECEIVING8 OR MORE HOURS, USUALLYGIVEN TO EXPERIENCEDSTAFF
A. COMPLAINTSON HAND AT THE BEGINNING OF THE REPORTINGPERIOD
STAFF RECEIVINGNO TRAININGAT ALL a. STAFFRECEIVINGREOUIRED STAFF RECEIVING32 OR
1078
D ToTALcoMpLAtNTs(sumoftinesA+B+c)
10&l
E.coMpLArNTsrNLINED THATwERENoT coNsoLrDArED
281
F. coMpLArNTsrNLINEE cLosED DuRTNG REpoRTpERroD
STAFF RECEIVINGNO TRAININGAT ALL
DOES THE EEO DIRECTORREPORT
14
G.coMpLATNTsTNLTNEDTHATWERE coNsoLrDATED
0
H. coMpLArNTstN LINEG cLosED DuRTNG REpoRTpERroD
797
6
2. IF NO, WHO DOES THE EEO DIRECTORREPORTTO?
Yvonne Hinkson r. coMpLATNTsoNHANDATTHEENooFTHE REPORTINGPERIOD (Line D - (sum of Linss F+H))
305
TO THE AGENCY HEAD?
rtrLE:
AssociateGeneral Counsel. OGC/DCE
J. rNDrvrDUALsFTLTNG coMpLATNTS
6. NUMBERoFJorNTpRocEsslNcUNrrsFRoM
EEOCFORM462 (REVISEDJUNE2OO2)
2O-Jun-2002
RCSNUMBER0288-EEGAN
PART IV. BASESAND ISSUESALLEGED IN COMPLAINTSFILED BASIiS OF ALLEGED DISCRIMINATION RACE
ISSUESOF ALLEGED DISCRIMINATION \. A!rcINTMST/HIru ASICNMANT Of DMIE
AMR
NDNV
MER
ASN
COLOR
BIACK
REUCION
sEx
RTPRISAL
wffi
M&A
fME
trPNC
NATIVE
0
0
0
0
0
0 o
0
2
1
0
0
0
5
2
3
0
0
0
0
0
0
0
0
2
1
16
5
0
0 7
0
i. DSCIPLINARY AMON
0 24
18
o
0
0
0
0
0
0
0
0
0
2
0
0
D!MOTION UPruMAND
0
SUSPENSION
1
BY TSSUE
BY ISSI'E
BY ISSIJE
<
>
<>
o
o
3
b
0
0
24
24 9
0
0
16
9
o
o
o
n
o
9
96
40
40
0
0
0
0
0
o
39
16
16
1
7
48
21
21
0
,|
1
4
49
0
0
0
0
0
0
o
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
1
'15
0
37
19
19
0
0
0
0
0
0
0
0 2
0
0
0
3
0
0
10
7
0
0
0 1
0
4
0
0
0
0
?. Oral R€prlmand
0
4
0
F. DSY HOUS
0
0
13
ot lnalnr.lldn
0
0 8
0
I
0
0
0
0
0
0
0
0
0
0
0
0
0
0
o
0
0
0
0
0
0
2
46
21
0
6
84
21
66
3
10
20
o
15
300
153
148
0
2
46
2'1
0
6
72
t9
45
3
10
o
15
265
128
'123
0
0
0
0
0 0
0 0
0
0
0 0
o
0
0 0
0
0
0 0
0
0
0
0
1
1
20
I
n
31
14
14
4
6
28
142
63
63
0
0
2
2
U
0
0
0
5
0
2
IE
8
I
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
J
0
0
0
2
15
8
A
0
2
z
4
i
1
qAMINATION
PAY INCLUDINC OVBRTME
COMPLAINANTS
2
R6f6ned to OPR
,. MEDIqI
TOTAL
]OMPLAINTS
4
8
NON.SqUAL
PHY$C&
TOTAT
BASES
9
I
roSSMT
W&
FEUE
TOTAL
12
0
o
1
I.NNAIOMH
W
DISABTLTTY
NLNDN
0
0
I after
qH4
AGE
PACTnC
'. @NVNONrcFULLTIW
d
EQUAL
NATIONALORIGIN
2 0
0
0
0
0
q
1
DIREflED
0
). ruNSATAMAM
0
0
0
0
0
0
0
0
0
0
0
0
u
0
0
0
0
0
0
0
0
0
o
0
o
o
o
0
o
o
o
0
4
o 2
o
I
o 2
o
2
o 2
o
0
o 7
I
4
44
24
24
0
0
0
0
0
u
0
0
.|@MEM
T, TEUWNDITIONS
OF EMPMYMENT
i. lME AND ANENDANCE
1
T. TMININC
0
0
0
0
0 0
0
5
1
o 0
o
0
I
0
0
0
0
18
8
o
J, OTEER O
. OPR lnvostloetlm L EroreoB Infomation
o 0
o 0
o 0
o
d
o
o
o
0
!. Parbman@
0 0
0
0
0
0
o 0
o 0
0
0
o
0
0
0
0
0 0
0
o
0
0
0
0
0
0
0
t2
lmp@wment Plan
4. SAPP Scor€ Beneflts IOTAL ISSUESBY BASES
4
o
117
54
0
rOTAL COMPlrlJNrS FLED BY BASES
3
I
106
52
0
rOTAL COMPLAINANTS BY BASES
3
I
103
52
EEOC FORM 462 (REVTSEDMAY 2002)
12
o
o 0
ft
o
o
n
d
o
o 0
n
0
0
o
0
0
0
0
0
0
0
0
0
0 0
0
0
0
0
o 0 0 0
0
193
c5
l2a
15
zo
0
1
(6
48
l04
l1
23
0
I
65
15 13
5'l
156 147
48
t03
23
o
1
63
13
45
45
o
0
0
0
PART V - SUMMARY OF CLOSURESBY STATUTE A. I'IAIUIE
(]FASINGLECOMPLAINTHASMULTIPLESTATUTESRECORDEACHONTHEAPPROPRIATELINE.)
245
1. TITLEVll
59
2. AGE DtsRtMlNATtoNtN EMpLoyMENTAcr (ADEA)
46
3. REHABILITATION ACT 4. EQUALPAYACT(EPA)
B. TOTALBYSTATUTES 351
THIS NUMBERMAY BE LARGERTHANTHE TOTALNUMBEROF COMPLAINTS CLOSED.
'A1+A2+A3+A4)
PART VI SUMMARYOF CLOSURESBY CATEGORY TOTAL
TOTAL
NUMBER
DAYS
241
t4424
1, WITHDRAWALS
27
124V6
4b9.56
2. SETTLEMENTS
29
19975
688.79
(B+C)
225
142041
631.29
n+2+3\
144
154886
4
4333
1083.25
2. FINDINGNO DISCRIMINATION
68
73153
1075.78
3. DISMISSALOF COMPLAINTS
72
77400
1075.00
(1+2+3)
81
91474
(a+b)
61
68888
0
0
0.00
61
68888
1129.31
(a+b)
0
0
(i+ii+iii)
0
0
0.00
i. AGENCYAPPEALEDFINDINGBUT NOT REMEDY
0
0
0.00
ii. AGENCYAPPEALEDREMEDYBUT NOT FINDING
0
0
0.00
iii. AGENCYAPPEALEDBOTH FINDINGAND REMEDY
0
0
0.00
0
0
0.00
20
22586
q. TOTAL NUMBEROF CLOSURES
3. FINALAGENCYDECISIONS B. FINALAGENCYDECISIONSWITHOUTAN ADMINISTRATIVE JUDGEDECISION
l+2+3
1. FINDINGDISCRIMINATION
. FINALAGENCYACTIONSI/Y'IHAN ADMINISTRATIVE JUDGE(AJ) DECISION 1. AJ DECISIONFULLYIMPLEMENTED (a) FINDINGDISCRIMINATION (b) FINDINGNO DISCRIMINATION 2. AJ DECISIONNOT FULLYIMPLEMENTED (a) FINDINGDISCRIMINATION
(b) FINDINGNO DISCRIMINATION 3. DISMISSALOF COMPLAINTS
EEOC FORM 462 (REVTSEDMAY 2002)
20-Jun-2002
AVERAGE DAYS
620.73
1129.30
PART VII
SUMMARY OF COMPLAINTS CLOSED WITH CORRECTTVEACTION DURING FORMAL COMPLAINT STAGE NUMBER
AMOUNT
A. TOTAL COMPLAINTSCLOSEDWITH CORRECTIVEACTION
33
B . CLOSURESWITH MONETARYBENEFITS 1. BACKPAY/FRONTPAY 2. LUMPSUMPAYMENT
18
$
87152.56
11 7
s
55652.56
$
31500.00
C. CLOSURESWITH NON-MONETARY BENEFITS
23
D. CLOSURESWITH COMPENSATORYDAMAGES
3
$
75000.00
5
g
50489.16
CLOSURESWITH ATTORNEY'SFEESAND COSTS
NUMBER WITH
ryPES OF CORRECTIVEACTION . HIRE a. RETROACTIVE b.
NON-RETROACTIVE
2. PROMOTION a. b.
RETROACTIVE NON-RETROACTIVE
NUMBERWITH
MONETARY BENEFITS NON-MONETARY BENEFITI
4
2 2 4
2 2
2 0 2 2 0 2
3. DISCIPLINARYACTION a. RESCINDED b. MODIFIED
2 2 0
3 2
4. REINSTATEMENT
3
3
5. REASSIGNMENT
1
1
6. PERFORMANCEEVALUATIONMODIFIED
2
2
7. PERSONNEL FILEPURGEDOF ADVERSEMATERIAL
6
6
8. ACCOMMODATION
0
0
9. TRAINING/TUITION/ETC.
2
2
10. LEAVERESTORED
4
4
11. Inspection ReportNotUsed
12. Posta Notice 13. Performance Award (REVTSED EEOCFORM462 APR|L2002)
1
PARTVIII SUMMARYOF PENDINGCOMPLA]NTSBY CATEGORY AVERAGE DAYS
NUMBEROF DAYSPENDING FOR OLDESTCASE
1252
54.43
167
130
15600
120.00
356
]. COMPLAINTS PENDINGIN HEARINGS
473
178000
376.32
860
I. COMPLAINTS PENDINGA FINALAGENCYDECISION
171
20220
118.25
't75
NUMBER PENDING
NUMBER OF DAYS
\. TOTAL COMPLAINTSPENDING(SAMEAS PART ll Line l) (1+2+3+4)
797
215072
1. COMPLAINTS PENDINGWRITTENNOTIFICATION
23
2.COMPLAINTS PENDINGIN INVESTIGATION
PART IX SUMMARYOF INVESTIGATIONS COMPLETED \. INVESTIGATIONS COMPLETEDDURINGREPORTINGPERIOD 1, INVESTIGATIONS COMPLETED BY AGENCYPERSONNEL
(1+3) (a+b+c)
a. INVESTIGATIONS COMPLETEDIN 180 DAYS OR LESS b. INVESTIGATIONS COMPLETEDIN 181.360 DAYS c. INVESTIGATIONS COMPLETEDIN 361 OR MOREDAYS 2. COSTOFAGENCYINVESTIGATIONS 3. INVESTIGATIONSCOMPLETEDBY CONTRACTORS a. INVESTIGATIONS COMPLETEDlN 180 DAYSOR LESS b. INVESTIGATIONS COMPLETEDIN 181.360 DAYS c. INVESTIGATIONS COMPLETEDIN 361 OR MORE DAYS 4. COST OF CONTRACTORINVESTIGATIONS
EEOC FORM 462 (REVTSEDJUNE 2002)
25-Jun-2002
TOTAL
TOTAL DAYS
ryERAGE DAYS
269
69814
64
23379
365.30
15
2224
148.27
11
2421
220.09
38
1873r'
493.00
205
46435
226.51
81
11329
139.86
96
21386
222.77
28
13720
490.00
256000.00 (a+b+c)
922500.00
PARTX SUMMARYOF ADR PROGRAMACTIVITIES INFORMALPHASE(PRE-CoMPLAINT) q. ADR PENDING FROM PREVIOUS REPORTINGPERIOD 3. INDIVIDUALSCOUNSELEDTHROUGHADR ADR ACTIONS FOR CURRENT REPORTINGPERIOD 1. 2, 3.
ADROFFERED REJECTEDBYCOMPLAINANT REJECTEDBYAGENCY
4
TI1TAI
ANNtrPTtrN
INTTT ANP
). RESOURCESUSED n+2+3+4+5+8+n
1 . INHOUSE 2. ANOTHERFEDERALAGENCY J.
COMPLAINTS 0 0
COMPLAINANTS 0 0
28
28 0
0
28
0
0 28
28
28
4
4
20
20
4
4
0
0
DAYS
IAVERAGE DAYS
PRIVATE ORGANIZATIONS,CONTRACTORS, BAR ASSOCIATIONS,INDIVIDUALVOLUNTEERS OR COLLEGUUNIVERSITYPERSONNEL
4 . MULTIPLE RESOURCES USED (Please speciry) 5. 6. 7. (1+2+3+a+5+6+7+8+9+1o+'l'l+12)
28
28
910
32.50
1. MEDIATION
22
22
705
32.05
2. serrteueNTcoNFERENcES 3. eRntYNEUTRAL EVALUATToNS 4. rRctrtNotxe
0
0
0
0.00
0 0
0 0
0 0
0.00 0.00
5. FACILITATION
6
6
205
u.17
6.oMeuost\tlr.l T.utttt-tRtru-s 8. peenReuEw
0
0
0
0.00
0
0
0
0.00
0
0
0
0.00
0
0
0
0.00
COMPLAINTS 27
COMPLAINANTS
DAYS
ryERAGEDAYS
27
1000
37.04
I
4
320 160
40.00 40.00
15
520
34.67
40
tfO.00
ADR ATTEMPTS
9. MULTIPLETECHNIQUESUSED (Pleasespecifi/) 't0. 11. 12. STATUS OF CASES 1. TOTAL CLOSED (a+b+c+d+e+D a. SETTLEMENTSWITH BENEFITS lUoretary andNormtary) b. xo roRuRt CoMPLATNTFILED C. NO RESOLUTION
I
d. Witttdrawal e. f. 2.
r)DtrN
lN\/trNT.)eY
- AnEr crtrNnlNe
BENEFITSRECEIVED 1. MONETARY (TNSERTTOTAL)
COMPLAINTS 4
COMPLAINANTS AMOUNT 4 28183.00 s 1 14500.00 $ 12183.25 2 r
a. COMPENSATORYDAMAGES
1
b. BACKPAY/FRONTPAY
2
c. LUMP SUM
0
0
c
0.00
d. AfiORNEY'S FEES AND COSTS g, Sp€dalAriAwad
0
0 1
s
0.00 1500.00
f.
S
s
d
4
4
a. NEWHIRES
0
b. PROMOTIONS
0
0 0
c. REINSTATEMENTS
0
0
d. EXPUNGEMENTS e. TRANSFERS
0 3
0 3
f. REMOVALS RESCINDEDAND VOLUNTARY RESIGNATIONS
0
0
g. REASONABLEACCOMMODATIONS h. TMINING i. APOLOGY j. Lsave Methods k. BetterCommunication Chang€ t- Rating/DisdplinaryAc{ion
0
0 2
1
1
2. NON-MONETARY(INSERT TOTAL)
EEOCFORM462 (REVISEDJUNE2002) 20n un-2002
s
PAGE 6
PARTXI SUMMARYOF ADR PROGRAMACTIVITIES FORMALPHASE COMPLAINTS \. ADR PENDING FROM PREVIOUS REPORTING PERIOD '.
AUN
AU I I9IID
TtJK
\,UKKtrN
I KtrTrJK
COMPLAINANTS
WERAGE DAYS
I INg TEKI(JU
ADROFFERED REJECTEDBYCOMPLAINANT REJECTEDBYAGENCY
4
4
o
0
4. TOTALACCEPTEDINTOADR RESOURCESUSED (1+2+3+4+5+6+7)
4
4
4
4
1. INHOUSE 2. ANOTHERFEDERALAGENcY
1
1. 2. 3.
DAYS
o
3. pRrvATE oReANrzATroNS, coNTMcroRS, BAR ASSOCIATIONS,INDIVIDUALVOLUNTEERS OR COLLEGEruNVERSITYPERSONNEL 4. MULTIPLERESOURCESUSED(Pleasespecifo)
0
0
0
U
4
4
125
3125
3
105
35.00
e;. ). ADRATTEMPTS{1+2+3+4+5+6+7+8+9+10+11+12) 1, MEDIATION 2. setrtelterut coNFERENGES 3. enRty rueutRll EVALUATIoNS
0
0
0
0.ul
0
0
0
0.00
4. FACTF|ND|NG
0
0
0
0.00
20
20.q)
5. FACILITATION 6.otrlguDsMAN
0
0
0
0.(x,
7.M|N|-TR|ALS
0
0
0
0.00
0 0
0 0
0
0.00
0
0.m
COMPLAINTS
s.PEERREVIEW 9. MULTIPLETECHNIQUESUSED(Pleasespecify) 10. 11. 12. STATUS OF CASES 1. TOTAL CLOSED (a+b+cld+e+o a. SETTLEMENTSWITH BENEFITS (tuonetary andN*monetary) b. wttnDRnwlt FRoM EEo pRocEss
COMPLAINANTS
DAYS
4
4
t25
3125
2
2
80
40.00
0
0
0
0.00
2
45
22.50
0.00
C'NORESOLUTION d.
WERAGE DAYS
f. 2.
OPENINVENTORY.ADRPENDING
0
0
0
COMPLAINTS
COMPLAINANTS
AMOUNT
a. COMPENSATORY DAMAGES
o
0
b. BACKPAY/FRONTPAY
0
0
BENEFITS RECEIVED
15m06.00
1. MONETARY(NSERT rOTAL)
c. LUMPSUM d. ATTORNEYSFEESAND COSTS
0
0
t. d
o
0
a. NEW HIRES
0
0
b, PROMOTIONS
0
0
c. REINSTATEMENTS
0
0
d, EXPUNGEMENTS
0
0
e. TRANSFERS
0
0
f. REMOVALSRESCINDEDAND VOLUNTARYRESIGNATIONS g. REASOI',IABLE ACCOMMODATIONS h. TRAINING i. APOLOGY i Reassignment k. PerformanceRating
0
0
0
0
0
0
0
0
0
0
o
0
I
EEOCFORM462 (REVTSEO JUNE2002)
2*tun-2002
0.00
$
150000.00 0.00 6000.00
e. QSI
2. NON.MONETARY(NSERT TOTAL)
0.00 $
PARTXII SUMMARYOF ADR PROGRAM ACTIVITIES TRAININGAND RESOURCES NUMBER
TRAINED
A. BASICADR ORIENTATION TRAINING
lr.
lunNncens
1725
400
lz.
leuploYeEs
32160
0
NUMBER B. EMPLOYEESTHATCAN PARTICIPATE IN ADR
33885
NUMBER IN HOUSESTAFFRESOURCESAVAILABLEFORADR 1. 2. 3.
274
FULLTIME PARTTIME COLLATERALDUIY
19 1 2il
AMOUNT ). ADR FUNDINGSPENT
$
1e641.46
CERTIFICATION AND GONTACTINFORMATION certifythat the EEO complaintdata containedon this report, EEOC Form 462, Annual Federal Equal EmploymentOpportunityStatistical Reportof Disoimination Complaints,for the reportingperiod October1, 2001throughSeptember30, 2002 are a@urateand complete.
ryPED NAME AND TITLE OF CERTIFYING OFFICIAL:
rypEDNAME ANDTTTLE oF pREpARen.ElizabethK Blackmon,SupervisoryEEO Specialist JIGNATURE OF PREPARER:
>arc. 1111512002
202-514-6165 tELEpHoNE NUMBER:
fhis teport is due to the following address on or before October 31st:
U.S. Equal Employment Opporlunity Commission Offrce of Federal Operations Fedenl Sector Programs 1801L Street,NW Washinqton. DC 2A507
EEOCFORM462 (REV|SEDMAY2002)
[email protected]
Appendix A - Gomments Part2 Due to increasedawarenessofthe EEO process,we have had an increasein complaints. Part 3 Due to increasedawarenessof the EEO process,we have had an increasein complaints.Two new investigatorswere hiredin FY2002 Part 6 The numberequal. The computeris not addingthe fithdrawals. LineAl - We have beenworkingon workingthroughthe oldest casesand it shouldnot be a recuning problem. LineA2 - We have been workingon workingthroughthe oldest casesand it shouldnot be a recuningproblem.
81 - We have beenworkingon workingthroughthe oldest casesand it shouldnot be a recuning problem. B2-Wehave beenworkingon workingthroughthe oldest casesand it shouldnot be a recurringproblem. BlWe have beenworkingon workingthroughthe oldest casesand it shouldnot be a recuning problem. C1 (b)-Wehave beenworkingon workingthroughthe oldest cases and it shouldnot be a recuningproblem. C3-Wehave beenworkingon workingthroughthe oldest casesand it shouldnot be a recuningproblem.
PartT Due to increasedawarenessof the EEO process,we have had an increasein complaints. Part 8 Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Part 9 There were severalinvestigationsthat had been initiatedby a contractinvestigator,who was then pulledaway from the investigation.The agencyinvestigatorswere then assignedto these investigations. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Part10 data conect Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaintsDue to increasedawarenessof the EEO prgcess,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Part11 Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaintsDue to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints. Due to increasedawarenessof the EEO process,we have had an increasein complaints.