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Dear Customer, At the outset, we thank you for selecting WIPRO as your IT partner. We trust this is the beginning of our long term relationship, here in Wipro shall endeavour to fulfil your IT needs through innovative and value for money product and services. We confirm that for the Equipments mentioned in the Installation Report have been satisfactorily and warranty deliverables under our standard support program is given below for your reference. Besides these standard Warranty offerings Wipro offers range of IT services through Enhancement / uplift service packs, Infrastructure Management Services etc.An up to date list of these services could be obtained from nearest Wipro Service Locations or Web site www.wipro.co.in or simply emailing your queries to [email protected]. Services Covered under Installation are Installation and functionality testing of machine as stand alone. Minimal connectivity tests if the system is part of network. Software installation will be done if software is brought from Wipro & Installation Charges are bundled in the product price. Site audit to the extent of checking voltage and earthing. One time user training for the equipment. All the above Warranty deliverables are applicable for Rupee Purchase Order only. For Dollar Purchases, Technical Service charges will have to be paid extra to cover Installation and Warranty Support. S.O No Cust P.O No Cust P.O Date Order Book Loc ME

:

Installation Address

: : : :

Tel :Not Available Invoice No: Invoice Data: Payment Terms

Date : Location: Local Remote Outlocation Sl No.

MC.Sl.NO

Item Code& Desc

Master Warranty Codes

Warranty Expiry Date

PLEASE QUOTE THE ABOVE MACHINE SERIAL NUMBER WHILE REGISTERING COMPLAINTS. Wipro warrants that this Wipro Personal Computer / Server / Laptop ("Product") is free from defects in material, workmanship or any operating virus, subject to the following terms and conditions: The limited warranty for the Product extends for the first thirteen (13) months beginning from the date of purchase of the Product OR twelve (12) months from the date of installation whichever is earlier. The software and the product casing shall be free of defects at the time of shipment and, therefore, shall not be covered under these limited warranty terms. The limited warranty extends only to the original consumer purchaser ("Consumer") of the Product and is not assignable or transferable to any subsequent purchaser/end user unless prior written approval is taken from Wipro. During the limited warranty period, Wipro or its authorised service network will repair or replace, at Wipro’s option, any defective Product or parts thereof with new or factory rebuilt replacement items, and return the Product to the Customer in working condition. No charges will be payable by the Customer for either replaced/repaired parts or labour in repairing or replacing the Product. Upon request from Wipro or its authorised service centre, the Consumer must provide purchase receipt or other information to prove the date, place of purchase and /or date of installation.

The Customer shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable: (a)Damages due to natural calamities including but not limited to floods, lightning and electrical imbalances (b) The Product has been subject to abnormal use, improper storage, exposure to moisture or dampness, exposure to excessive temperature, unauthorised modifications and repair including use of unauthorised spare parts, and other acts which are beyond control of wipro which include but not limited to natural calamities like lightning and flood. (c) Wipro was not notified by Consumer of the alleged defect or malfunction of the Product during the applicable limited warranty period. (d)The Product/Accessory serial number has been removed, defaced or altered. (e)The Product was used with or connected to accessory not supplied by Wipro and/or not fit for use with the product or used in other than its intended use. (f)The damage to the system has been caused by Virus, Trojan horse, External bug etc.; (g)The system has certain unlicensed/pirated software; These warranties are your exclusive warranties and replace all other warranties or conditions, express or implied, including, but not limited to, the implied warranties or conditions of merchantability and fitness for a particular purpose. This warranty neither assumes nor authorizes any other person to assume for seller any other liability in connection with the sale of Wipro’s products.

SI.NO

Warranty Description

WC ClassicL1Y(Local)

WC ClassicR1Y(Remote)

WC ClassicO1Y(Outlocation)

WC ClassicL3Y(Local)

WC ClassicR3Y(Remote)

1 2

Period of Support One Time Installation

1Year Y

1Year Y

1Year Y

3Years Y

3Years Y

3

Response Time

4hours

Next Buisness Day Only

Second Buisness Day Only or as agreed

4hours

Next Buisness Day Only

Best Effort Basis

95%

Y

Y

Best Effort Basis Y

Y

Y

Y

4 5 6

Annualised Uptime Commitment Spare parts replacement Service Window 9AM6PM MON-FRI

Y

Best Effort Basis Y

Y

Y

95%

WC ClassicO3Y(Outlocation ) 3Years Y Second Buisness Day Only or as agreed Best Effort Basis Y Y

Y-Applicable covered under warranty;Local-Upto 40kms from Wipro Area Office/Nearest Service Location;Remote-41kms-150kms from Wipro Area Office/Nearest Service Location;Outlocation-beyond 150kms-Deliverable specifically agrred to at the time of sale. This warranty does not cover the following: a) Any software programs, whether pre-loaded or shipped with the Machine, or installed subsequently and other items/products including but not limited to floppy disks, Magnetic tapes, printer ribbons, cartridge tapes, printer/plotter pen stationary, plotter pens, print heads for DMPs, printer plastics, laser printer, and its consumables, cable fusers/pressure/Image transfer roller, scanner and its accessories, disk packs, CD’s, DVD’s, note books, I-pods, web/digital cameras, mobile phones (including Blackberry etc.), batteries and any other item specified by Wipro limited (Infotech Group) from time to time; b) Failure resulting from misuse (including but not limited to use of any Machine capacity or capability, other than that authorized by Wipro in writing), accident, modification, unsuitable physical or operating environment or improper maintenance by you; c) Failure caused by a product for which Wipro is not responsible; and d) The warranty is voided by removal or alteration of identification labels on the Machine or its parts. Wipro does not warrant uninterrupted or error-free operation of a Machine. Any technical or other support provided for a Machine under warranty, such as assistance via telephone with “how-to” questions and those regarding Machine set-up and installation, is provided WITHOUT WARRANTIES OF ANY KIND. Your Additional Responsibilities Before Wipro or your seller exchanges a Machine or part, you agree to remove all features, parts, options, alterations, and attachments not under warranty service. You also agree to: 1.Ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange; 2.Obtain authorization from the owner to have Wipro or your seller service a Machine that you do not own; and 3.Where applicable, before service is provided: a.Follow the service request procedures that Wipro or your seller provides; b. Backup or secure all programs, data, and funds contained in the Machine; c. Provide Wipro or your seller with sufficient, free and safe access to your facilities to permit Wipro to fulfill its obligations; and d. Inform Wipro or your seller of changes in the Machine’s location.4.(a) Ensure all information about identified or identifiable individuals (Personal Data) is deleted from the Machine (to the extent technically possible); (b) allow Wipro or your seller to process on your behalf any remaining Personal Data as Wipro or your seller considers necessary to fulfill its obligations under this Statement of Limited Warranty

(which may include shipping the Machine for such processing to other Wipro service locations in India); and (c) ensure that such processing complies with any laws applicable to such Personal Data. (d)Neither Wipro nor your seller are responsible for any of your confidential, proprietary or personal information contained in a Machine which you return to Wipro for any reason. You should remove all such information from the Machine prior to its return. Limitation of Liability LIABILITY: In no event shall Seller be liable for any loss of profits, loss of use, consequential, special or incidental damages arising hereunder, even if the other party has been advised of the possibility of such damages. In no event will any damages attributable to Seller exceed the amount of payments made to Seller under the Agreement Governing Law Both you and WIPRO consent to the application of the laws of the India to govern, interpret, and enforce all of you’re and WIPROs rights, duties and obligations arising from, or relating in any manner to, the subject matter of this Statement of Limited Warranty, without regard to conflict of law principals. Jurisdiction: All out rights, duties and obligations are subject to the courts of the Bangalore only. If any assurance of warranty has been given beyond the limited warranty, then please intimate to the address given below along with a copy of the invoice/document. Wipro Warranty Desk, Wipro Limited, # 37, Castle Street , Ashok Nagar, Bangalore – 560 025 E-mail: [email protected] Wipro also offers additional extended warranty and AMC at extra cost this offer is optional for the purchaser. Please insist on written confirmation from WIPRO in case of any additional deliverables mentioned to you or contact the Wipro Warranty Desk on the address mentioned above or contact through toll free number mentioned below. FOR SERVICE PLEASE CALL: 1800 345 3456 (Toll free). Or email us at [email protected] Call Registration: for all Calls / Complaints, first point of contact shall be Wipro Technical Help Desk / or nearest Help Desk / Service Centre. Depending on Validity and scope of warranty coverage,telephone / e-mail assistance shall be rendered to resolve the problem first. If Call Centre / Help Desk does not resolve the problem on site support shall be offered for problem resolution. Customer should quote Serial No equipment no for warranty validation and quicker response. Serial number is printed on a sticker pasted the Hardware. Escalations:For problem not resolved in committed service norms or any escalations please contact Technical Help Desk or e-mail at [email protected] We certify that the above Hardware and Software Products have been satisfactorily installed at our site. Invoice No : Customer's Name Designation(Seal & Signature) Installed By : (Engineer / Franchisee / Dealer) Tel No : Installed Date : Supported by (Seal)

Email :

Regd. Office : Wipro Limited, Doddakannelli,Sarjapur Road,Bangalore -560 035

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