R
E
S
our commitment
B J G ’ S
P
O
N
our rallying cry
R E S P O N S I V E N E S S We aspire to respond
Our maximum response time
S
I
our promise
E
a tenet of our success
P L E D G E We aspire to respond
V
Our maximum response time
phone calls . .. .. .. .. .. . same day . .. .. .. .. . 24 hours
meeting minutes . .. .. . 1 day . .. .. .. .. .. .. . 2 days
e-mails . .. .. .. .. .. .. .. . 4 hours . .. .. .. .. .. . 1 day
pay applications . .. .. . 1 day . .. .. .. .. .. .. . 3 days
shop drawings . .. .. .. . 5 days . .. .. .. .. .. . 10 days
punch list . .. .. .. .. .. .. . 1 day . .. .. .. .. .. .. . 5 days
RFIs . .. .. .. .. .. .. .. .. .. . 1 day . .. .. .. .. .. .. . 3 days
field report . .. .. .. .. .. . 1 day . .. .. .. .. .. .. . 2 days