Bibliocommons Patron Feedback (november, 2009)




Using
the
Collections
to
Build
Connections



“User
Compliments”
 


For
whoever
implemented
the
new
library
 system
here
at
[the
Library],
it's
amazing.
I
 have
to
stop
myself
from
feeling
smug
 when
I
see
other
systems
like

‐‐‐‐
Public
 Library
...
hehe.
Thanks.
–
K.
 This
site
is
just
great.
It's
professional
and
 user
friendly
and
a
real
asset
to
the
services
 that
the
library
provides.


–
J.B.
 Best
web
site
ever!!!!!!
–
N.P.
 I
can't
believe
how
much
I
use
this
website!
 I
LOVE
IT!
It
is
a
constant
open
tab
(along
 with
my
Gmail
website)
on
my
computer.
 I've
stopped
contributing
to
Amazon
and
 Chapters
‐
they
are
just
too
big.
With
the
 [Library]
website,
I
actually
feel
like
my
 comments
and
rating
are
going
to
be
read
 and
considered.
I
am
able
to
keep
track
of
 what
I
read,
what
I
liked,
what
my
kids
 liked,
what
I
want
to
read
for
later
‐
it's
 great!
Also,
with
two
kids
under
3
years
old
 I
find
it
difficult
to
browse
the
books
for
me
 (and
them).
I
am
thrilled
with
the
"search
 the
shelf"
feature.
Even
though
I
find
myself
 running
in
once
a
week
to
pick
up
a
handful
 of
holds,
I'm
also
visiting
more
with
my
 sons.
Thank
you
so
much
for
this
upgrade
‐
 it
really
adds
to
the
sense
of
community.

– C.D.G.
 Just
a
little
feedback....I
was
just
a
little
 hesitant
at
first
when
you
changed
the
site.

 Change
even
in
this
form
isn't
always
 welcome,
but
I
have
to
admit
that
now
I
 have
been
using
the
site
frequently
I
hardly
 remember
what
it
used
to
be
like.

The
site
 is
very
well
designed
and
meets
all
of
our
 needs
as
patrons.

I
feel
very
lucky
to
have
 this
advantage.
Thank
you!
–
V.I.F.





Excellent
Site!
+
has
helped
me
reduce
 Fines....
–
R.A.S.
 Great!
Easy
to
use!
–
B.T.
 I
am
a
Consultant
in
the
software
industry.
I
 have
a
comment
for
you
site:
well
done!
 Rarely
am
I
pleasantly
surprised
with
a
web
 site,
but
I
was
with
this
one.
Please
pass
my
 kudos
along
to
the
appropriate
people
‐
 they
did
a
great
job.
Cheers,
–

A.
 Awesome
web
site.
–
A.J.
 I
love
this
site!!
I
didn't
used
to
read
a
lot
of
 books
because
it
was
hard
to
find
one
i
liked
 but
this
site
has
made
it
so
much
easier!
I
 absolutely
LOVE
IT!

 This
is
a
fabulous
site
‐
very
user
friendly!
–
 K.K.
 I
love
the
way
this
site
is
completely
 organized.
–
A.S.H.
 The
whole
system
is
amazing,
I
love
it.
–
K.K.
 The
site
looks
absolutely
fabulous.
Well
 done
‐
very
functional,
very
personal,
 professional
and
easy
to
use.
–
V.A.
 Actually
I
don't
have
a
site
feature
 suggestion
but
rather
a
comment
about
 your
web
site.
It
has
been
ten
years
since
 I've
borrowed
material
from
[the
Library]
 and
my
how
things
have
changed.
As
a
 [local]
resident
who's
used
the
library's
web
 site
to
reserve
books,
CDs
and
DVDs,
I
didn't
 think
it
could
get
any
better.
Thirty
minutes
 on
[the
Library’s]
web
site
and
I
have
been
 hooked.
It
is
by
far
one
of
the
easiest
web
 sites
to
navigate
and
just
about
everything


I've
wanted
for
[my
hometown’s]
website,
 you
guys
already
have
it!
….
Thanks
for
 making
this
form
of
a
library
experience
so
 great
and
encouraging
to
come
back
to
time
 and
time
again.
Keep
up
the
good
work!
–
 L.S.
 This
site
is
so
so
so
wonderful.
I
feel
like
I
 have
my
own
private
bookstore
right
at
my
 fingertips....
I
am
giddy.
In
these
times
of
 economic
distress
I
feel
like
I
have
struck
 gold.
Thank
you.
–
S.M.
 This
is
the
first
time
I
have
used
this
site....
I
 love
it!
It
so
user‐friendly!
Thanks
so
much!
 –
M.F.
 I
think
you
have
created
an
excellent
site.
–
 R.J.B.
 We've
had
great
experiences
with
this
web
 site.
My
oldest
son
(7)
and
I
spend
together
 time
looking
for
books
he
would
like.
My
 son
had
no
trouble
using
the
old
site,
but
 now
with
this
new
site,
even
I
can
use
it.
;‐)
 –
B.P.
 I
just
love
the
new
site
–
much
more
visually
 appealing
and
user
friendly.
–
T.N.
 This
is
a
great
web
site.
I
have
really
 enjoyed
using
it
and
love
the
hold
feature.
–
 S.B.
 This
is
the
first
time
I
have
used
the
site.
It
is
 fantastic.
I
just
remembered
tonight
that
 my
daughter’s
videos
were
due
today
and
 being
able
to
renew
them
on‐line
so
quickly
 is
excellent.

What
a
great
service!
–
A.M.
 Thank
you.
I
enjoy
the
ease
of
using
your
 web
site.
–
B.B.





I
love
the
new
library
web
site!
It
is
very
 simple
to
use
and
provides
many
excellent
 features.
Thank
you!
–
J.S.
 Love
the
new
site.
Love
all
the
features
too!
 All
the
work
and
planning
that
must
have
 gone
into
the
new
site's
development
and
 wide
array
of
features
must
surely
have
 created
a
world‐class
library
site!
 Congratulations.
–
A.L.
 I
think
it
is
great
that
I
can
find
what
I
need
 without
having
to
drive
all
over
town
to
all
 the
libraries.
Thank
you
very
much.
–
P.W.
 Love
it...can’t
believe
how
much
easier
life
 has
become!!
–
C.P.
 I
really
like
the
new
lists
category.
It
makes
 it
much
easier
to
see
what's
new
at
a
 glance.

–
M.D.M.
 Your
email
notice
for
books
[coming]
due
is
 super!!!!
–
S.W.
 I
am
very
impressed
with
the
new
library
 user
interface.
It
is
very
useful
and
 informative.
–
S.B.
 I
love
this
site!!
I
didn't
used
to
read
a
lot
of
 books
because
it
was
hard
to
find
one
I
 liked
but
this
site
has
made
it
so
much
 easier!
I
absolutely
LOVE
IT!
I
have
made
it
 my
homepage!
–
A.S.
 I
love
this
new
format
and
web
site.
It
has
 been
worth
waiting
for
and
is
exactly
what
I
 have
been
expecting
from
the
[Library].
 Thank
you.
–
D.J.


I
must
say
your
library
website
is
terrific!
 Very
user
friendly
and
informative.
It
seems
 to
always
be
improving.
Keep
up
the
good
 work.
Thanks!
–
C.M.
 I
really
like
your
new
system.
Previous
 books
borrowed
is
particularly
great
for
us
 "old
folks"
who
can't
remember
what
we
 have
read….The
whole
process
of
holding
a
 book
seems
much
more
streamlined….
 Keep
up
the
good
work.
–
D.C.
 I
have
been
exploring
the
web
site,
and
 have
enjoyed
it
so
far.
Navigation
seems
to
 be
smoother
and
placing
a
hold
on
an
item
 is
much
easier.
So
far
so
good!
Keep
up
the
 good
work
on
the
website.
Thank
you.
–
L.A.
 Nice
site.
Can
see
what
I
need
and
how
to
 get
there
at
my
fingertips.
–
J.S.
 Thanks
for
the
handy
access
to
frequently
 asked
questions.
–
J.S.
 Another
nice
feature
of
being
able
to
track
 my
lists
from
the
old
system
to
this
new
 one!
–
J.S.
 Wow!!
…
Now
that
I
am
accustomed
to
 your
new
system,
I
love
it.
–
B.C.
 I
really
like
the
new
site
‐
very
informative
 with
interesting
content.
I
am
thrilled
at
the
 new
"Reminder"
settings
feature
‐
it
will
 really
help
me
get
my
books
returned
on
 time.
Thank
you!
–
C.J.R.
 I
am
a
huge
fan
of
your
new
web
site!
–
J.T.
 This
has
truly
made
checking
books
out
 easy.
Thank
you
–
C.A.B.





The
new
format
and
interface
is
much
 better
than
the
old
site.
Navigation
is
easier
 and
faster.
Easier
searches
are
great.
 Excellent
changes!
–
R.E.M.
 I
do
enjoy
this
site.
I
find
it
easier
to
access
 with
a
username.
I
also
like
having
a
picture
 of
the
book
‐‐
helps
when
I
am
searching
for
 the
missing
book
in
the
kid's
playroom!
 Thanks!
–
J.S.
 I
have
only
just
recently
started
to
develop
 3
wonderful
relationships
with
other
 [Library]
users
via
the
site’s
new
messaging
 feature,
but
they're
rapidly
turning
into
one
 of
the
highlights
of
my
continued
usage
of
 the
system.
One
of
my
messaging
pen
pals
 is
a
primary‐school
teacher
with
an
 extraordinary
interest
&
knowledge
of
 children's
media
&
literature.
Initially
we
 hooked
up
when
I
approached
with
 questions
about
children's
music.
The
other
 2
are
rabidly
serious
film
buffs
who
were
 attracted
by
my
film
reviews.
Now
all
3
are
 becoming
valued
sources
of
specialized
 information
that
interests
me
greatly
and
 (perhaps
even
better)
is
geographically
 targeted
to
materials
available
locally.
 These
3
connections
are
also
enabling
me
 to
expand
&
explore
different
facets
of
 myself
in
an
interesting,
new
way.
–
V.G.
 I
love
the
website
and
being
able
to
 "browse
the
library"
at
home.
–
D.S.
 This
site
has
improved
a
lot….I
am
 extremely
impressed!!
 I
think
the
new
website
is
awesome!!!
I
am
 totally
amazed
at
what
I
have
found
so
far.
 We
are
so
lucky
in
[my
hometown]
to
have
 such
a
marvellous
resource.
Keep
up
the
 great
work!!
–
M.G.


I
love
the
updated
site.
Not
only
the
site
is
 terrific
but
also
the
service
that
follows
it.
 It's
so
easy
to
navigate
and
to
manage
my
 account.
The
ability
to
place
a
hold
on
 books
and
the
easy
to
read
notification
on
 the
side
bar
makes
it
even
more
valuable.
I
 will
visit
the
site
regularly.
Outstanding!
–
 G.N.
 Excellent
upgrade.
…Thank
you.
–
R.A.S.
 I
like
this
site,
so
far,
based
on
what
I've
 explored.
I
love
the
fact
that
you
can
 provide
feedback,
suggestions,
as
well
as
 the
daily
reminder
of
due
items!
Thanks
for
 the
improvements
to
the
site!
–
A.P.
 I
think
the
new
site
is
awesome!
Totally
 web
2.0
‐
you've
taken
all
the
good
 practices
of
Amazon
and
Chapters‐Indigo
 and
worked
them
into
a
great,
consolidated
 web
presence.
Love
the
star‐ratings,
the
 user‐generated
tags,
the
networking...
I
 showed
my
Mum
how
to
build
lists
and
rate
 items
yesterday.
Bravo!
I
feel
that
this
is
 showing
my
tax
dollars
put
to
good
work.
:)
 –
M.A.F.
 I'm
excited
by
the
possibilities
of
the
new
 site.
Big
improvement.
Thank
you.

 This
is
my
first
visit
to
the
new
improved
 site.
It
is
much
more
visually
appealing
and
I
 like
the
enhanced
features
such
as
user
 name
logon
(vs
that
oh‐so‐friendly
 barcode!)
and
reminder
notifications.
–
J.L.
 The
new
site
is
addictive!






I
had
the
most
positive
and
surprisingly
 enjoyable
experience
with
the
new
[Library]
 website.
You
show,
day
after
day,
how
 much
you
care
about
improving,
helping,
 encouraging
individuals
of
all
ages.
You
 neatly
show
how
much
you
care
to
 cultivate,
educate
and
entertain
the
people
 of
Canada,
specially
the
people
of
[my
 hometown].
Thanks
a
thousand
for
this
 beautiful
gift!
–
C.N.
 Adore
this!
Especially
since
I
can
see
the
 cover
photo
and
know
what
the
book
looks
 like
when
I
search
my
kids'
rooms
for
it.
–
 C.G.C.
 Love
the
interactive
nature
of
the
system,
 and
ways
to
personalize
your
account
and
 experience.
I
think
the
ability
to
network
 trusted
sources
is
an
innovative
idea,
and
 would
make
use
of
this.
 I
have
only
been
in
this
system
for
3
 minutes
and
already
I
am
very
impressed!
It
 is
pleasing
to
the
eye,
easy
to
use
and
 contains
many
more
options
than
the
 current
online
system.
It
is
very
 straightforward
‐
no
confusion
here.
I
will
 continue
to
peruse
this
system
and
enter
 more
feedback
as
needed.
Thanks
for
the
 opportunity
to
give
input
:‐)

 I
was
pleasantly
surprised
to
find
the
wealth
 of
interactivity
and
community
you
are
 encouraging
on
your
website.

It's
an
 excellent
system,
and
it's
obvious
that
a
lot
 of
hard
work
has
been
put
into
it.
Colour
 me
highly
impressed.

 I
love
the
website
and
being
able
to
 "browse
the
library"
at
home.


I
think
the
website
is
awesome!!!

I
only
 know
a
fraction
of
what
is
available
on
the
 site,
but
I
am
still
totally
amazed
at
what
I
 have
found
so
far.

We
are
so
lucky
in
[my
 hometown]
to
have
such
a
marvellous
 resource.

Keep
up
the
great
work!!
 I
really
like
the
contest
idea
and
the
 prizes!!!!!!!!!!!!!!!!!

 I
love
the
new
site
colours
and
the
new
 book
finder.
It's
cool!

 Everything
is
wonderful!!
Keep
up
the
great
 work!
I
have
found
some
great
books
that
I
 otherwise
wouldn't
have
known
about.
 I
really
like
this
new
design.
One
thing
that
 would
frustrate
me
about
the
old
web
site
 is
not
knowing
if
I'd
taken
an
item
out
 before
or
not.
Now
it
appears
in
my
 collection,
so
there
is
no
longer
any
doubt.
 Thanks.
 Hello!!

I
have
not
been
utilizing
the
library
 to
it's
full
advantages,
although
I
am
trying
 harder!!
However,
I
am
seeing
that
you
 have
been
busy
updating
your
system
and
 although
I
have
not
been
"playing
around"

 alot
yet,
I
do
have
to
say
that
I
am
very
 impressed!
After
I
do
get
some
experience
 weaving
my
way
through
your
updated
site,
 I
will
definately
give
you
my
feedback
as
I
 feel
after
your
hard
work,
it
is
the
LEAST
I
 can
do!!
Thank
you
for
doing
such
a
great
 job
and
welcoming
my
opinion.
–
B.S.A
 I
really
hated
your
new
website,
and
the
 way
I
had
to
search
for
items,
but
having
 worked
with
it
for
a
few
weeks,
I
have
 found
that
it
is
much
quicker
to
find,
and





request
items.
Thank
you
for
the
changes.
–
 L.G.

 Very
nice.
You
have
done
a
good
job
with
 your
new
site
‐
clean,
fast,
functional.
And
I
 know
what
I
am
talking
about
‐
I
design
 websites
for
a
living
‐
P.J.
 This
new
sire
is
fabulouus
‐‐
it
is
so
user
 friendly
and
amkes
it
easy
to
see
what
you
 have
going
on
with
your
account
‐‐
I
love
it
 and
mycongratulations
to
the
team
‐
both
 advisory
and
IT
‐
that
put
this
together
‐‐
a
 job
well
done!
–
S.H.
 J'adore
le
nouveau
site,
et
je
n'ai
même
pas
 fini
de
l'explorer,
et
comme
il
vient
d'être
 lancé,
toutes
les
fonctionnalités
associées
à
 la
mise
en
commun
des
idées
des
abonnés
 ne
sont
même
pas
encore
pleinement
 exploitables.
Est‐ce
que
je
passerai
bientôt
 plus
de
temps
sur
votre
site
que
le
nez
dans
 vos
livres?
–
C.
S.

 New
site
is
great!
Very
user
friendly.
–
J.
H.

 Wow
‐
way
better
than
the
old
site.
Thank
 you!
–
P.T.

 I
really
like
the
new
catalogue
interface
and
 esp.
the
increased
ease
and
prominence
of
 comments/ratings
etc.
(Not
sure
how
much
 was
there
before
‐
maybe
I'm
just
 discovering
it
now
‐
but,
whatever,
it's
 great!).
The
My
Account
layout
is
esp.
nice.
 Good
job!
–
J.
P
 The
site
is
more
useful
now
!
–
J.V.