Barriers to Communications Vaibhav Pant Vandana Sonawane Imran Kasu Madan Waghmare Swaradha Kotwal Sachin Mane Devavrat Tendulkar Naren Tambe
Agenda • • • •
Understand What is communications What is “Barriers to Communications” Importance. The different Barriers and their implications • How to overcome these barriers.
Communication
Channels
Noise Sender
Receiver
Settings
Barriers to Communication Barriers
Types of Communication • Oral • Written • Non-Verbal
Total Impact= 0.07Verbal + 0.38 Vocal + 0.55 facial
Barriers to Communications 1. 2. 3. 4. 5. 6. 7. 8.
Physical Language Cultural Emotional-Psychological Social-Psychological Status Organization Channels
1. Physical Barriers – – – –
Noise Time and Distance Faulty Instruments Faulty Transmission and Poor Retention • •
Koontz: “Successive transmissions of the same message are decreasingly accurate”. Faulty Retention
2. Language Barriers • •
Different Languages Semantic Barrier – – – – –
•
Word having different meanings By Passed instructions Denotations and Connotations Poor Vocabulary Grammar and Punctuations
Accent
C:\Documents and Settings\vaibhav.pant \My Documents\Vaibhav\Music&Video\telstra.mp
3. Cultural Barriers • Every country has a different culture. • Even every state has different customs in India.
4. Psychological Barriers • • • • • • • • • • • • •
Premature Evaluation Distrust of Communicators Different Perceptions ALLness and Close of mind Fear Misunderstandings Halo effect Inattentiveness Effect of emotions Abstarcting Slanting Polarisation Cross Cultural Barriers
5. Social-Pyschological Barriers • • •
Attitude and Opinions Closed Minds Status Consciousness
6.Status Barriers •
Heierarchy— – – –
mngrs who believe that all clerks are lazy; news letter is perceived as propoganda sheet; important feedback given by sub ordinates is not paid attention by superiors.
7. Organizational Barriers • • • • •
Hierarchical Barriers Specialization of Workforce Wrong choice of Medium Communication load Organization Policy
Channels • • • •
E.g. Telephone is better than memos Email is better than telephone IM is better than E-mail Radio is better than TV.
Classification • Sender • Receiver • Situation Related Barriers
How to Overcome the Barriers • Sender needs to be Careful – Analyse the Situation – Analyze and understand the Receiver – Analyze the surrounding environment
• Receiver has to be equally careful – Needs to Listen