Barriers To Communications

Barriers to Communications Vaibhav Pant Vandana Sonawane Imran Kasu Madan Waghmare Swaradha Kotwal Sachin Mane Devavrat Tendulkar Naren Tambe

Agenda • • • •

Understand What is communications What is “Barriers to Communications” Importance. The different Barriers and their implications • How to overcome these barriers.

Communication

Channels

Noise Sender

Receiver

Settings

Barriers to Communication Barriers

Types of Communication • Oral • Written • Non-Verbal

Total Impact= 0.07Verbal + 0.38 Vocal + 0.55 facial

Barriers to Communications 1. 2. 3. 4. 5. 6. 7. 8.

Physical Language Cultural Emotional-Psychological Social-Psychological Status Organization Channels

1. Physical Barriers – – – –

Noise Time and Distance Faulty Instruments Faulty Transmission and Poor Retention • •

Koontz: “Successive transmissions of the same message are decreasingly accurate”. Faulty Retention

2. Language Barriers • •

Different Languages Semantic Barrier – – – – –

•

Word having different meanings By Passed instructions Denotations and Connotations Poor Vocabulary Grammar and Punctuations

Accent

C:\Documents and Settings\vaibhav.pant \My Documents\Vaibhav\Music&Video\telstra.mp

3. Cultural Barriers • Every country has a different culture. • Even every state has different customs in India.

4. Psychological Barriers • • • • • • • • • • • • •

Premature Evaluation Distrust of Communicators Different Perceptions ALLness and Close of mind Fear Misunderstandings Halo effect Inattentiveness Effect of emotions Abstarcting Slanting Polarisation Cross Cultural Barriers

5. Social-Pyschological Barriers • • •

Attitude and Opinions Closed Minds Status Consciousness

6.Status Barriers •

Heierarchy— – – –

mngrs who believe that all clerks are lazy; news letter is perceived as propoganda sheet; important feedback given by sub ordinates is not paid attention by superiors.

7. Organizational Barriers • • • • •

Hierarchical Barriers Specialization of Workforce Wrong choice of Medium Communication load Organization Policy

Channels • • • •

E.g. Telephone is better than memos Email is better than telephone IM is better than E-mail Radio is better than TV.

Classification • Sender • Receiver • Situation Related Barriers

How to Overcome the Barriers • Sender needs to be Careful – Analyse the Situation – Analyze and understand the Receiver – Analyze the surrounding environment

• Receiver has to be equally careful – Needs to Listen