Barriers To Communication

Barriers to Communications

Vaibhav Pant - 52 Vandana Sonawane - 77 Imran Kasu - 31 Madan Waghmare - 85 Swarada Kotwal - 35 Sachin Mane - 39 Devavrat Tendulkar - 79 Narendra Tambe - 78

Objectives • • • • • •

Communication Barriers to Communications Types of Barriers to Communications Implications of Barriers How to overcome Barriers Conclusion

1

Communication

Channels

Noise Sender

Receiver

Settings 2

Barriers to Communication

Barriers

Sender

Receiver

3

Barriers to Communications 1. 2. 3. 4. 5. 6. 7.

Physical Language Cross Cultural Personal-Psychological Socio-Psychological Status Organization

4

1. Physical Barriers – – – – –

Noise Time and Distance Environment Defects in medium / channels Poor Retention

5

2. Language Barriers • • • •

Different Languages Difference in Accent / Pronunciations Jargons Semantic Barriers – Word having different meanings – Bypassed instructions – Denotations and Connotations – Poor Vocabulary – Grammar and Punctuations

6

3. Cross Cultural Barriers • Heterogeneity of populations • Different Customs & Traditions • Different Social Perceptions

7

4. Psychological Barriers •

Personal Psychological Barriers

•

Socio Psychological Barriers

8

Personal Psychological Barriers • • • • • • • • •

Premature Evaluation Different Perceptions ALLness and Closed mind Effect of Fear & Emotions Misunderstandings Halo Effect Inattentiveness Abstracting Slanting

9

5. Social-Psychological Barriers • Attitude and Opinions • Status Consciousness

10

6.Status Barriers •

Hierarchy— – – –

Managers believe that all clerks are lazy. News letter is perceived as propaganda sheet. Important feedback given by sub ordinates is not paid attention by superiors.

11

7. Organizational Barriers • • • • •

Hierarchical Barriers Specialization of Workforce Wrong choice of Medium Communication load Organization Policy

12

13

Implications of Communication Barriers • • • • • •

Loss of Trustworthiness Financial Impact Delay in completion of tasks Can lead to unrealistic assumptions Discomfort in relationships Can damage public image

14

Classification • Sender • Receiver • Situation Related Barriers – Total Impact= 0.07Verbal + 0.38 Vocal + 0.55 facial

15

How to Overcome the Barriers • • • • • • • •

Proper Encoding & Decoding of message Understanding of situation Selection of Medium Maintenance of Instruments Feedback Open Mind & Positive attitude Develop Good Listening Skills Eliminate fear

16

Channels • • • •

E.g. Telephone is better than memos Email is better than telephone IM is better than E-mail Radio is better than TV.

17

Summing it up……. • The key to the communication process is to have understanding on the part of the receiver. • There are many barriers to good communications that must be overcome for communications to be successful. • Learn to be an active listener as part of successful communications.

18

Summing it up…… • Communicating to be understood and being a good listener are crucial. • Another important aspect of communication is to think about what you are saying before you say it. • Today’s communications set the tone for tomorrow’s relationships.

19

Questions ???

Thank You