Banks And Financial Institutions

Questionnaire on Quality Assessment (Banks and Financial Institutions) In exercise of the powers conferred by section 29A of the Company Secretaries Act, 1980 read with rules 8, 9 and 10 of the Company Secretaries Procedures of Meetings of Quality Review Board and Terms and Conditions of Service and Allowances of the Chairperson and Members of the Board Rules, 2006, the Central Government constituted a Quality Review Board to perform the following functions:(a) to make recommendations to the Council with regard to the quality of services provided by the members of the Institute; (b) to review the quality of services provided by the members of the Institute including secretarial services; and (c) to guide the members of the Institute to improve the quality of services and adherence to the various statutory and other regulatory requirements. The Quality Review Board decided to seek feedback and suggestions from the users on the quality of the services provided by Company Secretaries from leading Chambers of Commerce, Listed Premier Companies, Financial Institutions, Banks, Mutual Funds, MCA, CLB, SAT, RDs, ROCs, CEGAT, OLs, SEBI, RBI, Pollution Control Boards, Regulators, etc Accordingly your views/suggestions/comments would be of immense help to the Board to decide future directions for the Council in order to review, maintain and enhance the quality of services rendered by a Company Secretary. 1.

Personal Detail Name : ............................................................... Designation : ....................................................................... Name of Organisation : ........................................................................................................................................... Address : ........................................................................................................................................................... Phone : ............................................................... Mobile : .............................................................................. Fax : ............................................................... Email : ...................................................................................

2.

Do you have any employees having a CS qualification in your organization ?

(Yes/No)

If yes state the number of such employees .......................................................................................................... 3.

What is the total number of employees employed in your organisation .................................................................

4.

Which are the areas in which they are employed. Please tick ( ) all applicable. Company Secretary Corporate Compliance Management Legal Finance Direct Taxation Indirect Taxation Audit/Internal Audit Strategies and Planning Any other. Please specify ...............................................................................................................

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5.

What is the induction level of a qualified Company Secretary in your organisation ? (Please tick as applicable) Junior Management Cadre No. of CS employed in this Cadre .......................................... Middle Management Cadre No. of CS employed in this Cadre .......................................... Senior Management Cadre No. of CS employed in this Cadre .......................................... Top Management Cadre No. of CS employed in this Cadre ..........................................

6.

Is the induction level for other professionals like MBAs, law graduates, chartered accountant, cost accountants, at par with that of Company Secretaries in your organisation ? (Yes/No)

7.

Do you send your employees (Company Secretaries) for refresher courses/professional development training programmes. (Yes/No)

8.

If yes what is the frequency of such programmes. Please tick ( ) Once in 2-3 years Every Year Twice each year More than twice in a year

9.

Out of the following areas in which areas do you consider that a Company Secretary can be usefully deployed  )1 in your organisation ? Please tick ( Legal Corporate Compliance Management Finance Direct Taxation Indirect Taxation Strategies and Planning Audit/Internal Audit Any other. Please specify ...............................................................................................................

10.

Please rate the skill sets possessed by a Company Secretary as per your perception on a scale of 1 to 5. 1

2

3

4

5 Highest

Lowest

(Please tick ( )

1

2

3

4

Knowledge Base Analytical Skills Interpretation Skills 1.

The Company Secretaryship function being our core area has thus, been excluded from the list.

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5

Planning & Execution Skills Decision Making Skills Negotiation Skills Drafting Skills Communication / Presentation Skills Team Building & Leadership Skills Management / Administration Skills Business Service Skills 11.

Kindly provide your suggestions for enhancement of the skill sets ........................................................................................................................................................................ ........................................................................................................................................................................ ........................................................................................................................................................................ ........................................................................................................................................................................ ........................................................................................................................................................................ ........................................................................................................................................................................

12.

The syllabus of the CS Course covers the following main topics. Do you find the course contents appropriate? If not kindly provide your suggestions in this regard. Topics covered: Foundation Programme 1.

English and Business Communication

2.

Economics and Statistics

3.

Financial Accounting

4.

Elements of Business Laws and Management

Executive Programme 1.

General and Commercial Laws

2.

Company Accounts, Cost and Management Accounting

3.

Tax Laws

4.

Company Law

5.

Economics and Labour Laws

6.

Securities Laws and Compliances

Professional Programme 1.

Company Secretarial Practice

2.

Drafting, Appearances and Pleadings

3.

Financial, Treasury and Forex Management

4.

Corporate Restructuring and Insolvency

5.

Strategic Management, Alliances and International Trade

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6.

Advanced Tax Laws and Practice

7.

Due Diligence and Corporate Compliance Management

8.

Governance, Business Ethics and Sustainability

........................................................................................................................................................................ ........................................................................................................................................................................ ........................................................................................................................................................................ ........................................................................................................................................................................ 13.

Which of the following areas are you aware of services being rendered by a Practicing Company Secretary ? ) all applicable. Please tick ( Corporate Laws Financial Services and Consultancy Securities/Commodities Exchange Market Finance Including Project/Working Capital/Loan Syndication Corporate Restructuring Excise/Customs Sales Tax/VAT Income Tax Service Tax Foreign Exchange Management Foreign Collaborations & Joint Ventures Intellectual Property Rights Depositories Monopolies/Restrictive Trade Practices/Competition Law Consumer Protection Laws Arbitration and Conciliation Foreign Trade Policy and Procedure Environment Laws Labour and Industrial Laws Societies/Trusts/Co-operative Societies & NCTs (Non Co-operative Trust Societies) Quasi judicial bodies Banking and Insurance Company Law Board Registrar of Companies Regional Director Official Liquidator

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14.

Are you utilizing the services of a Practising Company Secretary ?

15.

Which are the areas in which PCS are rendering services to your organisation ? Please tick ( ) all applicable.

(Yes/No)

Corporate Laws Financial Services and Consultancy Securities/Commodities Exchange Market Finance Including Project/Working Capital/Loan Syndication Corporate Restructuring Excise/Customs Sales Tax/VAT Income Tax Service Tax Foreign Exchange Management Foreign Collaborations & Joint Ventures Intellectual Property Rights Depositories Monopolies/Restrictive Trade Practices/Competition Law Consumer Protection Laws Arbitration and Conciliation Foreign Trade Policy and Procedure Environment Laws Labour and Industrial Laws Societies/Trusts/Co-operative Societies & NCTs (Non Co-operative Trust Societies) Quasi judicial bodies Banking and Insurance Company Law Board Registrar of Companies Regional Director Official Liquidator QUESTIONS ON QUALITY ASPECT OF THE PRACTICING COMAPANY SECRETARTIES16.

What are the strong professional qualities of a Practicing Company Secretary ? Expertise in subject area. Prompt service Providing quality solution Going beyond the assigned work Interpersonal skills Any others. (Please specify) .............................................................................................................

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17.

Whether the quality of services rendered by a Practicing Company Secretary meet your expectations ? (Yes/No) If not then please specify the reasons. They do not have thorough knowledge of the subject They limit themselves up to their works only. i.e. they do not offer any further solution They charge inappropriate fee They do not finish the required work in time Any other (Please specify) .............................................................................................................

18.

What are the factors which undermine the quality of services rendered by the company secretary. CS is a generalist CS is a specialist CS limit themselves within company law/compliance only. Can not answer

19.

Why you choose to outsource the job to Practicing Company Secretary ? Organization do not have secretarial department PCS have more in-depth knowledge of the subject and to provide addition professional services PCS offers complete solution The organization incurs more cost in hiring a full time Company Secretary than outsourcing the work to PCS Legal requirement

20.

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22.

Rank the quality of services rendered by Practicing Company Secretary on the Scale of five-

Kindly give your suggestions which can enhance the quality of service rendered by Practicing Company Secretary. 1.

........................................................................................................................................................

2.

........................................................................................................................................................

3.

........................................................................................................................................................

Do you feel that the fee charged by a Practicing Company Secretary match with the quality of services rendered by him ? Charge higher fees Charge appropriate fees Charge lower fees Can not say

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23.

On what areas the Practicing Company Secretary should emphasize to build the competitive advantage as against professional colleagues from other sister bodies ? Expertise in the Law & other Corporate Laws Personality and communication development Expertise in Corporate Governance Any other please Specify ................................................................................................................

24.

Do you think that the quality of services rendered by practicing Company Secretary is aligned with the Mission and Vision statements of ICSI ? Yes Can not say No Little bit aligned

25.

In your opinion, whether the CS or CA performs better, the service (like internal audit of stock broker, diligence reports for banks, compliance certificates under clause of 49, article of memorandum certification etc). Company Secretary Chartered Accountant Can not Say

26.

What are the parameters you choose to rate the quality of the services rendered by a Practicing Company Secretary ? Professional expertise Timely delivery of Service Economic and cost effective services Accuracy and reliability Any others ( Please Specify)____________________________________

27.

Do you think that the quality of the services rendered by the practicing Company Secretary can be improved by attending Professional Development & Continuing Education Programmes ? Yes No Can not say

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28.

What ICSI should do to enhance the quality of a Company Secretary ? Admission to CS course on merit Rigorous Training Exposure to workshop/ seminar Intensive training for soft skills and personality/ leadership development Any other (Please specify) ...............................................................................................................

29.

How we (ICSI) can ensure Quality and Standard Service of PCS ? Strengthening for review practices Regular interaction of ICSI with regulators Exercising the practices like Joint Audit, Audit Rotation Establishing the framework to award grade /certification by ICSI to senior members like the computer industry (CMM levels) Any other (please specify) ....................................................................................................................

30.

Apart from corporate, in which area a company secretary can perform in a better way ? NGOs IPR International trade Joint Venture Any other (Please specify)___________________________________

Date:

Signature:

Place:

Name:

Kindly mail the completed questionnaire to Shri V P Sharma Joint Director (Academics) The Institute of Company Secretaries of India ‘ICSI HOUSE’, 22, Institutional Area, Lodi Road, New Delhi – 110 003 Email : [email protected]

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