Axios Systems: Norwich Union Itil Itsm Case Study
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sector
Customer Experience
FINANCE
Norwich Union Insurance for
Asset & Configuration Management
Norwich Union is the largest insurer in the UK and is part of Aviva, the world's fifth–largest insurance group which has around £240 billion of assets under management. Aviva has 51,000 employees serving 30 million customers worldwide .
The requirement
Norwich Union was undergoing a technology
standardization program for desktop and network
technology. The decision was taken to implement an Asset
Management solution to provide them with a single source of IT Asset information, as well as help them meet
regulatory and software compliance requirements. This
would also be the first positive steps Norwich Union would take towards an ITIL (IT Infrastructure Library) aligned IT Service Management structure.
The solution
After rigorous assessment of potential suppliers, Norwich Union selected Axios Systems' IT Service Management solution,
assyst.
The Asset and Configuration
Management functionality within
assyst offered
cradle
to grave tracking of assets and their relationships as
well as a strong alignment to ITIL. Axios' 'partnership' approach to customer relationship also impressed Norwich Union.
over - the implementation
“ T h e assyst solution has acted as the key enabler for sustained annual six figure financial savings by the ability to track assets, their specification and suitability for re–use.”
Richard Oliver IT Change & Configuration Manager Norwich Union
Customer Experience
The implementation The
assyst solution
was successfully implemented in a logically phased
approach, in close partnership with Axios Global Services.
Insight
“It was essential for us to be able to work in close partnership with the supplier of such a business critical application.”
Richard Oliver IT Change & Configuration Manager Norwich Union
The benefits
• Superior asset visibility
• Tighter control of IT infrastructure
• Removal of IT obsolescence
• Reduced IT cost of ownership
• Support for software audits
• Better use of IT resources through asset re-use
• Improved IT user satisfaction
• Solid foundation for a strategic move towards ITIL aligned Organization IT Service Management strategy
• Improved staff efficiency
Customer Experience
FINANCE
Norwich Union Insurance for
Asset & Configuration Management
Norwich Union is the largest insurer in the UK and is part of Aviva, the world's fifth–largest insurance group which has around £240 billion of assets under management. Aviva has 51,000 employees serving 30 million customers worldwide .
The requirement
Norwich Union was undergoing a technology
standardization program for desktop and network
technology. The decision was taken to implement an Asset
Management solution to provide them with a single source of IT Asset information, as well as help them meet
regulatory and software compliance requirements. This
would also be the first positive steps Norwich Union would take towards an ITIL (IT Infrastructure Library) aligned IT Service Management structure.
The solution
After rigorous assessment of potential suppliers, Norwich Union selected Axios Systems' IT Service Management solution,
assyst.
The Asset and Configuration
Management functionality within
assyst offered
cradle
to grave tracking of assets and their relationships as
well as a strong alignment to ITIL. Axios' 'partnership' approach to customer relationship also impressed Norwich Union.
over - the implementation
“ T h e assyst solution has acted as the key enabler for sustained annual six figure financial savings by the ability to track assets, their specification and suitability for re–use.”
Richard Oliver IT Change & Configuration Manager Norwich Union
Customer Experience
The implementation The
assyst solution
was successfully implemented in a logically phased
approach, in close partnership with Axios Global Services.
Insight
“It was essential for us to be able to work in close partnership with the supplier of such a business critical application.”
Richard Oliver IT Change & Configuration Manager Norwich Union
The benefits
• Superior asset visibility
• Tighter control of IT infrastructure
• Removal of IT obsolescence
• Reduced IT cost of ownership
• Support for software audits
• Better use of IT resources through asset re-use
• Improved IT user satisfaction
• Solid foundation for a strategic move towards ITIL aligned Organization IT Service Management strategy
• Improved staff efficiency
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