Ass Development Tools

Careercruise Assessment & Development Tools

Employee Solutions Made Simple

Introduction to Careercruise

Careercruise is an HR Outsourcing Company headquartered in India. We specialize in providing HR Management services to human capital intensive industries like ITES, Insurance, Banking, Telecom and Healthcare. We offer our clients comprehensive HR solutions panning across the complete HR Management. Our spectrum of services include large volume supply chain management, recruitments, assessments, pre-hire orientation, training & development solutions, to HR process management like employee help desks, employee engagement programs, policy deployment and database management services.

Equipped with infrastructure and facilities, Careercruise offers a cost-effective alternative to building and managing in-house HR resources and capabilities. Our infrastructure, extensive R&D capabilities, process management capabilities and skilled and competent team ensures that Careercruise delivers results.

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Objective of Assessment & Development Tools

For both selection & development, it is important to objectively identify and understand individual’s strengths and weaknesses, as well as potential and how well they fit into the team and the organization’s culture. Effective performance management also depends on accurate measures of progress, as should promotion decisions and succession planning. Objective assessment techniques provide standardized tasks for individuals to complete and structured guidelines for scoring and interpreting performance. They range from short paper & pencil activities, through computer based tasks to complex work simulations and job samples. To help employers and employees improve the match between people, jobs and corporate culture through innovative and flexible solutions and the development of job- relevant and scientifically validated tools for assessment and development, delivered via user training and skills transfer.

BETTER EMPLOYMENT DECISIONS

With well and scientifically designed measures, the tools are accurate and reliable. The objective measures have shown to be better predictors of job performance. These measures can be directly related to the most important success factors in a job.

OBJECTIVITY ASSESSMENTS

CUSTOMIZED QUALITY SOLUTIONS

The hiring / selection decisions are based on objective results and not subjective/ biased opinions. The standardization ensures all candidates are treated in the same way. The objective scoring rules out any individual biases and the results can challenge stereotyped thinking.

We offer an extensive choice of work-related, “ready to use” tests, questionnaires and assessment processes all of which can be tailored to your specific requirements.

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Benefits to Clients

Careercruise assessment centre is an active aid to match this requirement through a series of scientifically researched innovative and flexible solutions. Delivered through user training and skill transfer these tools will effectuate rational assessment and development. A competency based business focused approach to Selection and development process, Careercruise tools are aligned to business requirements of organizations. The key advantages being EMPLOYMENT DECISIONS

Efficiency and accuracy • To minimize costly hiring errors • Effective role fitment • Controlled attrition and turnover • Increase in HR productivity yield • Improved TAT • Eliminate non-productivity related hidden / chronic cost

SPEED AND ACCURACY

Usage of these tools will to help radically improve quality of output and turnaround time of the process through automation and inbuilt capability of expert interpretation. REDUCED COST & INCREASED PROCESS EFFICIENCY

Standardization • Unbiased rational assessment for all • Objective scoring pattern giving a more realistic rather than gut feel direction • Results that can challenge existing paradigms

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High process yield: Numbers vs. time Reduced wastage - virtually nil re-work component

DEVELOPMENT SOLUTIONS

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Gap analysis Potential assessment Productivity enhancement Aid to performance enhancement and development plans

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Features 1. Remote administration 2. Controlled environment 3. Options of methodology: We provide the following options for administration and scoring. This maximizes the flexibility of the assessment procedures to suit the referred context and approach. 4. Customized to clients’s work flow 5. Internal benchmarks to be created 6. Varied levels of difficulties

PENCIL & PAPER OPTION

Tests and questionnaires are completed on an answer sheet using soft pencils, scoring is via preset scoring keys. COMPUTER BASED OPTION

Most of the tests are available for administration, scoring and/ or reporting on computer. Questions are presented on screen, responses are entered directly and scores, profiles and reports can be generated and displayed immediately. TELEPHONE ASSESSMENTS

A simulated environment for the candidates to assess the customer centercity and call handling ability.

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Applications

The tool can be customised to address in whole or part the essential deliverables of HR Management process. They can be used for a broad spectrum of activities across recruitment, Employee development and performance management.

PRELIMINARY SCREENING

as a filter to screen out the non-relevant profile. Enables recruiters to focus on profiles more suited for the job role. COMPREHENSIVE RECRUITMENT

TRAINING NEED IDENTIFICATION

SOLUTION

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Capture candidate profile- automated work flow management system Evaluate competencies Track performance MIS Reporting BASELINE STANDARD

The tools offer a structured mechanism to identify the gap between the current & desired level of competence. The evaluation provides gainful inputs for determining the training needs. PERFORMANCE TRACKING

FOR EVALUATION

Set up internal benchmark and measures all new hires along that matrix to bring consistency and objectivity in recruitment.

The tools offer a scientifically designed mechanism to monitor the performance.

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Choice 1. Stand alone: The client has the choice of choosing how to conduct the preliminary screening and / or job performance simulation. 2. Industry Specific: The tools are sorted keeping in mind the competencies required by various different industries. There are customized solutions for: • Call center work force for both Operations & Back Office • IT / Technical work force • Financial & Banking services • Insurance

Tool Skills

Objectives • Test of spoken English • Test of written English • Listening & comprehension • Audio Data entry

Aptitude

• Logical Reasoning • Numeric orientation • Analytical skills • Language skills

Acumen

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Personality

Sales Customer service Technical Financial Data Integration

3. Assessment Center: An active aid to match this requirement through a series of scientifically researched innovation & flexible solutions. These are delivered through user trainings and skill transfer these tools will effectuate rational assessment and development. 4. Skill Enhancement Tracking is to do with gap analysis, potential assessment, productivity and aid performance enhancement and development plans. 5. Comprehensive Solution with MIS:

Description Methodology These tests facilitate identifying the degree of fitment for the required skill set essential to the role. These are aligned to business specific processes of the industry the candidate is being evaluated for. Aptitude tests effectuates evaluation of the quality of mind, an essential parameter and a necessary foundation A desirable trait evaluated through a series of tests to measure sharpness of mind and orientation towards a given profile Role suitability traits for a particular job profile, an indicator of the decision making capabilities 7

Tests...

SKILLS

Spoken English Test

Written English Test

A test which evaluates the candidates on the conversational ability, language skills & speech related errors.

Language comprehension & the written communication ability, being the key essentials are evaluated and scored objectively.

Listening & Comprehension Test This test is designed to evaluate the candidate’s ability to listen effectively & comprehend the contents of the same. This test is designed in 4 basic accents – US, UK, Asian & Australian to cater to various client specific requirement.

Audio Data Entry The candidates are evaluated on the ability to listen effectively and interpret data on a simulated environment of a real time situation for any service industry. Also evaluates candidates on the speed & accuracy of data interpretation and the familiarity of the keyboard.

APTITUDE

Logic & Reasoning The critical reasoning test battery is designed to assess a conditions logical & analytical reasoning.

Numeric Orientation This evaluates a candidate’s skill for written & numerical information both in time of its logical foundation and depth in details.

Analytical Skill Test This test evaluates the candidates ability to assess the quality of data and to determine whether or not there is sufficient information provided to make informed judgment & decision.

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Tests...

ACUMEN

Sale

Customer Services

Technical

Financial

This test evaluates the knowledge, skills and abilities for a sales position. The knowledge of general sales terms, relevant vocabulary, the sales process and the ability to deal with several sales situations.

To evaluate the suitability of candidates for the position of Customer Service Representative. Also applicable to non technical help desk situation. This tests evaluate the problem solving ability & the customer service logic.

This test evaluates the technical knowledge of the candidates on various skill sets required.

The ability towards solving easy to complex finance questions. The familiarity of the numbers and the ease of the solution is evaluates in this tests.

PERSONALITY

Personality Profiling This tests evaluates an understanding of the interpersonal, leadership style of the person, potential on the job and team dynamic abilities

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Call Center Solution Voice Profile Recommended Tests: • Test of Spoken English • Listening & Comperehension • Analytical Skill • Language Skill

Non Voice Profile Recommended Tests: • Test of Written English • Listening & Comprehension • Audio Data Entry

Optional Tests: • Logic & Reasoning Skills • Customer Service • Personal Profiling

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Scoring & Reporting

The Assessment & Development tools provide a number of options for administration & scoring. This maximizes the flexibility of your assessment procedure to suit the clients context & preferred approach. PAPER & PENCIL

Tests & questionnaires are completed on an answer sheet using pencil scoring is via hand held scoring keys EMAIL

COMPUTER BASED SYSTEMS

Tests & Questionnaires are completed on answer sheets before using being sent to our office for processing or sometimes on a computer. We would be able to provide a full scoring & reporting service, including psychometric and computer based profiles & reports plus scoring of ability test.

In this option, questions are presented on screen, responses are entered directly & scores, profiles and reports can be generated & displayed immediately. Candidate data can be stored for reference at a later date

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