Altus Collaborative Knowledge Sharing_li

Altus Collaborative Knowledge Sharing

Altus Collaborative Knowledge Sharing Enables companies to easily capture and share expert knowledge throughout the extended enterprise to reduce costs, increase productivity, and shorten time to revenue

Corporate Learning Challenges •

Companies are Global – In-person knowledge sharing is not practical or cost effective – Productivity is lost traveling and attending meetings

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Knowledge is Thrown Away – The wealth of an organization lies in the heads of its employees – Their knowledge is not being systematically captured

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Knowledge is Hidden – Employees spend ~20% of their time looking for information and 50% of the time they don’t find it ---IDC

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People Forget – One hour after learning, 56% of the material has gone to the wind; one day later, 66% has evaporated; and after one month, 80% is gone.”

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70-90% of corporate learning is informal

Why Collaborative Knowledge Sharing

• Leverages knowledge

– Captures, stores, makes knowledge searchable and accessible to employees, channels and customers

• Increases productivity – Reduces the time to find and increase the chances of finding job-critical knowledge

• Reduces costs – Reduces/eliminates travel for knowledge sharing, cheaper than eLearning, outsourced services and SaaS delivered

• Increases revenue – People sell what they know

Capture Your Knowledge Formal Training

Live Meetings

Whiteboards Informal Meetings

Webcasts

Transform Your Knowledge into Data

Easily capture formal and informal training

Post content to a video enabled media portal

Capture every spoken word, note, or word on the slide •Searchable •Accessible •Reusable

Make it Searchable and Accessible

So You Get Exactly What You Need

Exact Sentence

Share Your Knowledge • Make everyone part of the learning process • Establish communities to share knowledge • Make connections across departments, geographies, disciplines • Create blogs and share your knowledge • Find the experts in your organization

Make it Reusable • Knowledge available On Demand from rich media portal • Download mp3 audio or mp4 video to a mobile device • Mash up custom PowerPoints (with embedded transcripts)from any slide in the Portal • Collect videos, user created content into communities of interest • Secure content with custom permissions

Customer Testimonials Altus allowed us to carry momentum from an incredibly important SE Conference into an ongoing, dynamic opportunity for collaboration, training, and communication” Tom Kelly VP, NetApp University We have used Altus turn-key technology and production services to transfer knowledge to the field for every major product launch and product update ever since, which now totals hundreds of programs and thousands of hours of content.“ Training Manager, Cisco “With Altus, GPJ is resolving a critical business challenge facing brands today. Altus’ functionality neatly complements and extends our existing Global LINKS event management, reporting and marketing platform, creating a ‘total experience’ offering unique in our industry,” Robert Vallee Jr., Chief Executive Officer of George P. Johnson

Cutting Costs for Sales Training • Challenge: NetApp, a world leader in unified storage solutions for data-intensive enterprises, wanted to reduce the cost and time involved in their multi-week Annual NetApp® Global SE Conference. • Solution: NetApp contracted with Altus Learning Systems to capture, digitally post-produce, index and deliver their entire conference for on-demand viewing, search and retrieval. • Results: NetApp cut the cost of the annual conference in half while making the information readily available to partners and employees who could not attend the event—and those who did attend but needed to reference the material later on the job

Deliver Large Scale On Demand Training Delivering late breaking technical training to automobile dealerships and 80,000+ vehicle technicians Provides performance support solution to ensure the highest level of productivity right at the service bays, where the actual work takes place.

Provide Just-in-Time Knowledge Transfer

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Challenge: Cisco Systems, needed an easy way to capture large amounts of new product knowledge while simultaneously making this information available to the field quickly and cost-effectively.

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Solution: Altus recorded and digitally post- produced its new product introduction events to enable thousands of engineers and product managers to access knowledge, training and key business information from any location at any time.

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Results: Altus developed an on-site service center, meeting their growing demand while ensuring tight delivery deadlines. This, in turn, decreased Cisco staff involvement and cut costs significantly.

Extend the Reach of Corporate Events

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Challenge: Capture the 1700+ sessions from the Oracle OpenWorld and make all the sessions’ spoken content available on Demand to subscribers after the show. The solution needed to integrate with the show’s registration and scheduling system to provide a single entry point for Oracle OpenWorld attendees.

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Solution: Altus and event organizer, George P. Johnson digitally captured every presentation, combined the speaker’s presentation with their PowerPoint files and made all content searchable and accessible via a rich media portal.

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Results: Altus successfully captured nearly 1700 keynote, general, executive solution and conference sessions and made the audio/video and PDFs available from the Oracle OpenWorld On Demand portal. With available mp3, mp4 and pdf downloads, OpenWorld On Demand is one of the largest sources of Oracle related content.

Applicability

[1]

• Different Industries – Hardware/Systems – Semiconductors – Software – Automotive – Professional Services – Associations

Applicability

[2]

• Different Audiences – Employees: sales, sales engineers, attorney, others – Channels: resellers, distributors, OEMs – Customers: corporate conferences, ERP implementation teams, end user training/support – Public: not-for-profit public affairs education

Applicability

[3]

• Different Use Models – Corporate knowledge sharing – Performance support – Product sales training – End-user software training – On-boarding

About Altus Learning Systems • Altus is a leader in Collaborative Knowledge Sharing • Altus’ on-demand software-as-a-service (SaaS) enables organizations to quickly deliver critical knowledge to large, dispersed audiences, including employees, partners and customers. • This dynamic and searchable rich-media platform from Altus is the only solution of its kind that makes expert knowledge searchable down to the spoken or written word.   www.altuscorp.com