Almina Canlas
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Almina Canlas Forbes King Ville, Baguio Tel Number: 963 637 7412 Academic Background Achieved Bachelor of Arts Degree from the Daeman-Leigh College of Arts, Amherst, New York in the year 1988 in Economics. Awards Won • • •
The Most Promising Employee of Manifest Fate Pvt. Ltd of the Year 1993. 3 consecutive Golden Service Awards. Attendance Prize for 4 consecutive quarters in 1992.
Computer Programming Skills • • •
Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express Programming Language: Pascal, Turbo Pascal, C, C++, Java, Java Swing, Python Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP, Windows Vista, Linux, Unix, MS DOS
Professional Background Presently working as a Senior Callback Representative since 2000 in the Manifest Fate Pvt. Ltd, Tower Hills, NY and efficiently handled and performed the following: • • •
Located and rectified problems and troubles on shareholder and stockbroker accounts which require thorough research work. Examine all relevant particulars thoroughly pertaining to each and every problem; apply a suitable solution and notify the caller. Interact and communicate with other branches and departments to find out the source of internal problems and check their re-occurrence.
•
Instruct fresh tele-callers and representatives in unit procedures and processes, telephonic techniques, official requirements and necessities and portfolio objectives.
From 1995 to 1999 worked as a Telephone Representative and performed certain duties and responsibilities like: •
• •
Informing all the shareholders and stockbrokers about the Manifest family of finances, the entire mutual fund business, activity in each and every case, and Manifest policy. Educating the shareholders and the stockbrokers about rules and SEC regulations as they belonged to their individual state. Interacting with portfolio executives and managers concerning the objectives of portfolio, market conditions, individual brokerage matters, and changes in SEC policy and tax rules.
The Most Promising Employee of Manifest Fate Pvt. Ltd of the Year 1993. 3 consecutive Golden Service Awards. Attendance Prize for 4 consecutive quarters in 1992.
Computer Programming Skills • • •
Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express Programming Language: Pascal, Turbo Pascal, C, C++, Java, Java Swing, Python Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP, Windows Vista, Linux, Unix, MS DOS
Professional Background Presently working as a Senior Callback Representative since 2000 in the Manifest Fate Pvt. Ltd, Tower Hills, NY and efficiently handled and performed the following: • • •
Located and rectified problems and troubles on shareholder and stockbroker accounts which require thorough research work. Examine all relevant particulars thoroughly pertaining to each and every problem; apply a suitable solution and notify the caller. Interact and communicate with other branches and departments to find out the source of internal problems and check their re-occurrence.
•
Instruct fresh tele-callers and representatives in unit procedures and processes, telephonic techniques, official requirements and necessities and portfolio objectives.
From 1995 to 1999 worked as a Telephone Representative and performed certain duties and responsibilities like: •
• •
Informing all the shareholders and stockbrokers about the Manifest family of finances, the entire mutual fund business, activity in each and every case, and Manifest policy. Educating the shareholders and the stockbrokers about rules and SEC regulations as they belonged to their individual state. Interacting with portfolio executives and managers concerning the objectives of portfolio, market conditions, individual brokerage matters, and changes in SEC policy and tax rules.
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