Alma Canlas Tanzen

Alma Tanzen-Canlas Shenandoa, Pque Tel: 401 569 85 96 [email protected] EDUCATION University of Central London May 2003 HND in Computing Modules includes software development, database systems, Intro to Multimedia and Systems Analysis. Preston College May 2001 BTEC Diploma in Information Technology Modules included Business IT, Intro to Digital Design, Programming, Designing databases and organizations in IT. EMPLOYMENT HISTORY The Salvation Army IT Mentor Volunteer April 2009 - Present My duties involve training end-users how to use and operate software applications such as Word, Excel and PowerPoint. On occasions it also involves instructing beginners in the use of tools such as operating a keyboard and mouse. Responsible for maintenance of hardware and software used for training purposes and recommending repairs to management where appropriate. The CarPhone Warehouse Customer Service Advisor - Temp Employment Sept 2008 - Dec 2008 My duties involved responding positively to customers by answering enquiries in a calm and professional manner whilst dealing with customer complaints within a short timeframe. On occasions it involved following up on enquiries to see if items were dispatched to the necessary departments. European Training Services Graphic Design Intern Czech Republic, Prague

April 2008 - July 2008 Worked at a creative design studio, my duties included creating web content, editing graphics and writing copy for client's websites and promotional materials. In addition I learnt to edit web pages using applications such as Dreamweaver. As part of my internship I had to take basic Czech lessons for approx two weeks, the most challenging part was to use what I had learnt and converse with my co-workers on a daily basis using Czech. Computer Science Corporation Triage Administrator Dec 2007 - April 2008 My responsibilities included monitoring allocated order queues and assigning work from the relevant queues. Other duties included entering purchase orders accurately, promptly and meeting agreed deadlines within a short timeframe while trying to maintain a quick pace in a challenging work environment. HM Revenue & Customs Admin Assistant Dec 2006 - Dec 2007 My duties included organising and filing paperwork, setting up mailing systems as and when required to process backlog of documents. Typing documents and entering customer details onto database systems. In addition I learnt how to manage my time effectively and prioritize my workload and as a result of this I managed to consistently hit my targets on a daily basis. INTERESTS In my leisure time and on a voluntary basis I help to edit and proof read manuscripts and documents for a nonprofit organization called The Headless Way. I enjoy reading books as a pastime and occasionally visit the gym to keep fit and swim on a regular basis.