Alicia Ferrer (resume) 5.11.09

Alicia Ferrer 333 E. Cinnamon Drive, Apt 275 Lemoore, CA 93245 (559) 904-1891 [email protected] Objective:

Seeking a position that will utilize my education and experience in the area of office administrative & customer service; and allow the opportunity for professional growth.

Skills and Abilities: • • • • • •

An experienced team player, bringing enthusiasm and energy into group efforts. Proficient in Windows 9x-XP, MS Word, Excel, Access, PowerPoint, FoxPro, Basic level in Peach Tree and Publisher. Typing Speed: 45 word per minute. Excellent Customer Service skills. Able to communicate at all levels in management. Can easily break a large project down into smaller pieces, prioritize goals, work under short deadlines without sacrificing creativity. Well-organized and efficient, work well in a high pressure environment.

Experience: LiDestri Food’s, Inc. Fresno, CA Administrative Assistant/Accounts Payable

• • • •

• • • • • •

July 2008 to February 2009

Write/Update daily production morning minutes often in an informal and unstructured manner and make the proper modifications, & update information into company’s network system. Responsible for accounts payable paperwork, invoice processing, provide financial and administrative in order to ensure effective and efficient and accurate financial administrative operations. Process and monitoring payments and expenditures, complete expense reports for head manger and line managers. Project a professional company image through in-person and phone interaction. Filing, data entry a, answering visitors inquires about company and its products, directing visitors to their destination, verify visitor/employee identification and report any unusual or suspicions persons or activity. Fabricated spreadsheets in minimal time at managers’ request, sort mail, photocopying, filing, mailings, create reports and spreadsheets and update database. Updated KPI weekly and quarterly reports which includes plants overall performance and submitted to company’s corporate office. Coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys. Research, price, and purchase office furniture and supplies compile inventory records of quantity type, and value responsible for ordering and stocking supplies. Responsible for setting up appointments for meetings, assisting with running errands.

AMSEC LLC Hampton, VA Administrative Assistant I August 2007 to January 2008 • Assist with setting up jobs in a computer database for 92 employees. Ensured interviews were set up and assist with ensuring all paperwork was completed prior to hiring. • Made sure that new employees received computers, phones, and necessary paperwork in order to perform their assigned duties. • Responsible for tracking and monitoring department personnel time and attendance.

• • • • • •

Submitted corrections as needed. Perform bi-weekly comparison for all personnel for hours spend on task to hours changed on employee timesheets. Ensured all training requirements were met by all employees. Create, research, and update managerial reports which included man-hours and task status. Verify accuracy of paperwork prior to sending to customers. Assist Design Notice Coordinator with reports and updating database. Prepare PowerPoint Presentations and Seating Arrangements for large presentations. Assist Manager by updating and creating workflow process and flow charts. Perform standard office practices, procedures, and clerical techniques using Microsoft Outlook, Work, Access, PowerPoint, Excel, and FoxPro.

TGI Fridays Newport News, VA Waitress and Cashier September 2005 to March 2006 • Ensured customers repeat visitation by providing professional and friendly customer service. • Resolved customer issues in a positive and timely manner. • Answered incoming calls, routed, resolved issues. • Provided accurate balance of all monetary transactions. Completed necessary paperwork for shift close-out. • Assisted in the training and supervision of new hires. • Presented menu, answered questions and made suggestions regarding food and service. Wrote orders on checks. • Observed guests to respond to additional requests and to determine when meal had been completed. Totalled bills and accepts payments. Education:

Languages: Spanish

Devry University Currently pursuing a Bachelors Degree in Small Business Management and Entrepreneurship • Major GPA: 3.75 Able to translate both orally and writing Spanish/English vice versa.

Fresno, CA 2006-Present