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1 First Avenue | St. Louis, Missouri 12345 555.123.4567 | [email protected]

MELANIE EVANS, CPS 

EXCERPTS FROM REVIEWS

ADMINISTRATIVE PROFESSIONAL ■

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Self-driven with proven success supporting a Director-level leader in a fast-paced, high-volume environment, in addition to serving the administrative needs of a 20-person, multi-state operation. Earned the Certified Professional Secretary designation; refine knowledge and skills through training and affiliation with the International Association of Administrative Professionals. Excellent written, verbal, and interpersonal communication skills; easily converse with staff and executives. Bilingual; fluent in French. Experienced with Word, Excel, Access, PowerPoint, Outlook, Visio, and Lotus Notes. Typing speed of 65 wpm.

“One of the most respectful and positive people I know.” ■ ■ ■

“Shows a high level of customer focus.” ■ ■ ■

“Completes a great quantity of work.” ■ ■ ■

“Communicates well with her team.” ■ ■ ■

“Very high level of integrity.” ■ ■ ■

“Dependable and dedicated.” ■ ■ ■

“Truly an asset.”

PROFESSIONAL EXPERIENCE National Insurance • St. Louis, Missouri • Administrative Assistant II (2003-Present)

Provide dedicated support for up to 20 personnel in a 7-state region. Work closely with the Director of Special Investigations and investigation team members to optimize their time by planning all meetings and travel, tracking and submitting expense reimbursement requests, and providing ad hoc project support. Counsel employees on human resources issues, benefits and compensation, and company policies and procedures. Control office supply inventory management and ordering functions, and coordinate equipment servicing with vendors.

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Manage an executive’s calendar, planning an average of 3 trips each month through the online travel system; select flights, hotels, and transportation to minimize downtime.

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Serve as the intermediary between corporate and field offices, responding to all human resources, project related, and information technology requests in a timely and thorough manner.

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Plan on- and offsite meetings involving coordinating all logistics from sending invitations to organizing attendees’ travel and accommodation, agendas, meals, and entertainment.

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Serve as training program administrator involving tracking associates’ completion of requirements and producing monthly reports for senior-level team members to monitor compliance.

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Thwarted $193,000 in fraudulent claims; initially managed the investigation of one provider, and due to success, accountability for monitoring this chronic offender has grown to a 6-state region.

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Created detailed travel folders for the Director so she has everything at her fingertips when traveling; included travel itineraries, driving directions, key contacts, available amenities, and more.

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Trusted to perform investigator duties in their absence; review incoming communications, flag or respond to urgent matters, and follow detailed instructions to expedite the investigation process. Recently, Director chose to change title to Investigative Analyst to avoid current downsizing initiative.

Provider Database Representative (2001-2003) Established and maintained up-to-date records by linking providers and facilities with the insurance plans they accepted. Utilized five different computer systems to ensure each provider was connected with the appropriate plans; trained new-hires on performing this detailed process. Processed incoming and outgoing mail. Stevens-Beck Management Consultants, Inc. • St. Louis, Missouri • Credentialing (2000-2001) Worked with physicians to complete credentialing forms and establish accounts with accepted insurance plans. Personally met with providers to collect required information, serving as their liaison during the credentialing process.

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Directed the physician credentialing process, focusing on providing exceptional customer service to each client while expediting the process and resolving any issues in a timely manner.

EDUCATION Bachelor of Arts in French Studies (2001) Studied at the Collège de France during the 99/00 academic year.

University of Virginia • Charlottesville, Virginia