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A SUMMER PROJECT ON “A

STUDY ON CUSTOMER SATISFACTION TOWARDS HOUSING LOAN IN BANKING SECTOR WITH REFERENCE TO POP MONEY PVT LTD” Dissertation submitted in partial fulfillment of the requirements for the award of the Degree of MASTER IN MANAGEMENT STUDIES (MMS) OF MUMBAI UNIVERSITY (2017-18)

SUBMITTED TO, SHIVAJIRAO S. JONDHLE INSTITUTE OF MANAGEMENT SCIENCE & RESEARCH ASANGAON

UNDER THE GUIDANCE OF PROF. BHOJRAJ SHEWALE SIR.

SUBMITTED BY, MR. PANDHARINATH UMANATH DUBHASHE (Roll no.17011) MARKETING

DECLARATION

I hereby declare that this dissertation titled “A Study On Customer Satisfaction Towards Housing Loan In Banking Sector With Reference To Pop Money Pvt Ltd.” submitted by me to SHIVAJIRAO S. JONDHLE INSTITUTE OF MANAGEMENT SCIENCE & RESEARCH, MUMBAI UNIVERSITY in partial fulfillment of requirements of MMS Programmed is bonafied work carried me under Professors. This has not been submitted to any other University or institution for any degree/ diploma/ certificate or published any time before.

Date:

(Pandharinath U. Dubhashe)

Certificate

This is to certify that Mr. Pandharinath Umanath Dubhashe Roll No. 17011 student of first year Master in Management Studies has successfully completed the Summer Internship Project, work title “A Study On Customer Satisfaction Towards Housing Loan In Banking Sector With Reference To Pop Money Pvt Ltd” At in partial fulfillment for the degree of Master in Management Studies (MMS) University of Mumbai. This project report is the record of authentic work carried out during the academic year 2016-17.

Project Guide

Principal

ACKNOWLEDGEMENT

Apart from our efforts, the success of this project depends largely on the encouragement and guidelines provided to me Mr. Bhojraj Shewale sir from time to time. We take this opportunity to express our gratitude to the person who has been instrumental in the successful completion of this project. We would like to shower our greatest appreciation to Shivajirao S. Jondhale Institute of Management, Science & Research under the guidance of Prof. Bhojraj Shewale Sir, we felt motivated and encouraged to undertake this project. Without her encouragement and guidance this project would not have materialized. We can’t say thank you enough for her tremendous support and help. We are also grateful for every small effort they have put in to see to it that our project is a grand success. We would also like to thank, all those people who have directly or indirectly contributed to the successful completion of this project. Thanking you all, for your kind anticipation in our project.

CONTENT Sr. No. 1.

Title About Pop Money What We Do PMPL

2 3

Page No. 1

1

Institutional Association

2

Abstract Introduction

3

Importance Of Home Loan Types Of Home Loan Types Of Home Loan Advantages And Disadvantages Of Home Loans

3 4 5 6

Obstructions In Home Loan Disbursement

7

4

Customer Needs And Customer Satisfaction

12

5

Requirement For Customer Satisfaction

16

6

Review Of Literature

16

7

Objectives

18

8

Research Methodology

18

Statistical Tools

18

Analysis And Interpretation

18

Suggestions

24

9

Conclusion

25

10

Bibliography

26

11

Questionnaires

27