A Seminar Presentation On: Six Sigma
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A SEMINAR PRESENTATION ON
PREPARED BY:
SIX SIGMA GUIDED BY:
Introducing Six Sigma. business improvement concept that focuses on meeting the needs of customers and bottom line benefit to your organisation. customer satisfaction and improvement are the driving forces. Six Sigma is seen as the ultimate goal in achieving near perfect processes through continual improvement.
Introducing Six Sigma. Sigma is standard deviation. Six Sigma means that if there were 1 million opportunities for a defect to occur, there would only be 3.4 defects.
Sigma Capabilities. Defects per Million σ Opportunities Capabili (DPMO) ty 2 3 4 5 6
308,537 66,807 6,210 233 3.4
Yield (no defects) 69.1% 93.3% 99.4% 99.97% 99.99966%
Six Sigma Defined . The ultimate goal is to eliminate defects and errors and the costs associated with poor quality. Six Sigma improvement is the Define-MeasureAnalyse-ImproveControl (D-M-A-I-C) cycle.
DMAIC Steps. Define
Determines the scope and purpose of the project and includes a Project Charter, a process map of the problem to be investigated and an analysis of customers to determine the Voice of the Customer (VOC), resulting in Critical to Quality variables, or CTQs (sometimes CTC, Critical to Customer).
Measure The collection of information on the current situation. Baseline data on defects and possible causes are collected and plotted, and the sigma capability levels are calculated. Analyze Determines the root causes of defects and explores and organizes potential causes. Improve The development of solutions that are implemented to remove the root causes and then measured and evaluated for desired results. Control
Standardizes the improvement process to maintain the gains. The new standard practices are documented, and performance is monitored.
DMAIC Steps.
Six Sigma Training Levels. Once committed to Six Sigma methodology, learning can be organized by degree of employee involvement: Yellow Belt Green Belt Black Belt Master Black Belt Champion
Benefits of Six Sigma.
Focus on customers. Improved customer loyalty. Reduced cycle time. Less waste. Data based decisions. Time management. Sustained gains and improvements.
Systematic problem solving. Employee motivation. Data analysis before decision making. Faster to market. Team building. Improved customer relations.
The Six Steps To Six Sigma Using.
STEP 1. Identify the product you create or the service you provide STEP 2. Identify the costumers for your product or service and identify costumer requirement. STEP 3.Identify your need STEP 4.Define the process for doing your work. STEP 5.Mistake proof ihe process STEP 6.Ensure continuous improvement by D-M-A-I-C.
Motorola's Six Sigma Program.
In 1988, Motorola Corp. became one of the first companies to receive the Malcolm Baldrige National Quality Award.
Six Sigma and City Government. Six Sigma is new to City government. Fort Wayne may be the first City in the country to implement Six Sigma. Fort Wayne has implemented Six Sigma to improve customer service and increase the effectiveness of city government. Data based decision-making and empowerment of employees are key components to the success of the program.
Costs & Limitations. Institutionalizing Six Sigma into the fabric of a corporate culture can require significant investment in training and infrastructure. The infrastructure needed to support the Six Sigma environment varies. Some companies organize their trained Green/Black Belts into a central support organization. Others deploy Green/Black Belts into organizations based on project needs and rely on communities of practice to maintain cohesion.
Costs & Limitations. Six Sigma does not include specific integration of ISO9000 or National Quality Award criteria. Six Sigma raises the expectation from 3sigma performance to 6-sigma. Yet, it does not promote "Zero Defects" which many people dismiss as "impossible."
And the Quality Winner Is…?
Six Sigma is worth the effort!
THANK YOU
PREPARED BY: GUIDED BY:
PREPARED BY:
SIX SIGMA GUIDED BY:
Introducing Six Sigma. business improvement concept that focuses on meeting the needs of customers and bottom line benefit to your organisation. customer satisfaction and improvement are the driving forces. Six Sigma is seen as the ultimate goal in achieving near perfect processes through continual improvement.
Introducing Six Sigma. Sigma is standard deviation. Six Sigma means that if there were 1 million opportunities for a defect to occur, there would only be 3.4 defects.
Sigma Capabilities. Defects per Million σ Opportunities Capabili (DPMO) ty 2 3 4 5 6
308,537 66,807 6,210 233 3.4
Yield (no defects) 69.1% 93.3% 99.4% 99.97% 99.99966%
Six Sigma Defined . The ultimate goal is to eliminate defects and errors and the costs associated with poor quality. Six Sigma improvement is the Define-MeasureAnalyse-ImproveControl (D-M-A-I-C) cycle.
DMAIC Steps. Define
Determines the scope and purpose of the project and includes a Project Charter, a process map of the problem to be investigated and an analysis of customers to determine the Voice of the Customer (VOC), resulting in Critical to Quality variables, or CTQs (sometimes CTC, Critical to Customer).
Measure The collection of information on the current situation. Baseline data on defects and possible causes are collected and plotted, and the sigma capability levels are calculated. Analyze Determines the root causes of defects and explores and organizes potential causes. Improve The development of solutions that are implemented to remove the root causes and then measured and evaluated for desired results. Control
Standardizes the improvement process to maintain the gains. The new standard practices are documented, and performance is monitored.
DMAIC Steps.
Six Sigma Training Levels. Once committed to Six Sigma methodology, learning can be organized by degree of employee involvement: Yellow Belt Green Belt Black Belt Master Black Belt Champion
Benefits of Six Sigma.
Focus on customers. Improved customer loyalty. Reduced cycle time. Less waste. Data based decisions. Time management. Sustained gains and improvements.
Systematic problem solving. Employee motivation. Data analysis before decision making. Faster to market. Team building. Improved customer relations.
The Six Steps To Six Sigma Using.
STEP 1. Identify the product you create or the service you provide STEP 2. Identify the costumers for your product or service and identify costumer requirement. STEP 3.Identify your need STEP 4.Define the process for doing your work. STEP 5.Mistake proof ihe process STEP 6.Ensure continuous improvement by D-M-A-I-C.
Motorola's Six Sigma Program.
In 1988, Motorola Corp. became one of the first companies to receive the Malcolm Baldrige National Quality Award.
Six Sigma and City Government. Six Sigma is new to City government. Fort Wayne may be the first City in the country to implement Six Sigma. Fort Wayne has implemented Six Sigma to improve customer service and increase the effectiveness of city government. Data based decision-making and empowerment of employees are key components to the success of the program.
Costs & Limitations. Institutionalizing Six Sigma into the fabric of a corporate culture can require significant investment in training and infrastructure. The infrastructure needed to support the Six Sigma environment varies. Some companies organize their trained Green/Black Belts into a central support organization. Others deploy Green/Black Belts into organizations based on project needs and rely on communities of practice to maintain cohesion.
Costs & Limitations. Six Sigma does not include specific integration of ISO9000 or National Quality Award criteria. Six Sigma raises the expectation from 3sigma performance to 6-sigma. Yet, it does not promote "Zero Defects" which many people dismiss as "impossible."
And the Quality Winner Is…?
Six Sigma is worth the effort!
THANK YOU
PREPARED BY: GUIDED BY:
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