A+ Questions And Answers

BeachFrontQuizzer Questions and Answers

1. Question ID #1 You are installing a SCSI CD-ROM drive. You must set the CD-ROM SCSI adapter to: A . SCSI ID=1 B . SCSI ID=0 C . The same address as the SCSI device before the CD-ROM D*. An unused SCSI address E . SCSI ID=7 Explanation: When you install a SCSI Device, you should always opt for an unused address. 2. Question ID #2 Which of the following would you have to upgrade to install an EIDE drive if you are still running an old 286 computer? A . Serial board B*. Controller board C . RAM BIOS D . A 286 CPU E . ISA motherboard Explanation: In this case you will need an EIDE controller that supports EIDE drive. 3. Question ID #3 You have a system with one EIDE hard drive. To install a second IDE drive into a computer, you must: A*. Set the master-slave jumper to slave on the second drive B . Use the IDE configuration software C . Set the master-slave jumper to slave on the first drive D . High-Level Format the First Hard Drive. E . Use the BIOS drive verification utility Explanation: The first EIDE drive should have the jumper in the master position. The second drive should act as the slave. 4. Question ID #4 Which interrupt is cascaded to provide interrupts 9 through 15? A*. interrupt 2 B . interrupt 5 C . interrupt 16 D . interrupt 7 E . interrupt 0 Explanation: Interrupt 2 will link the two banks together. It is cascaded though interrupt 9 to run interrupts in the 2nd bank (8-15) 5. Question ID #5 You are building a PC with one internal SCSI hard drive and one external SCSI CD-ROM drive. How should you terminate this SCSI bus? A . Terminate the hard drive only. B . Terminate the SCSI card, hard drive and CD-ROM drive. C*. Terminate the hard drive and the CD-ROM drive. D . Terminate the SCSI interface card and CD-ROM drive. E . All termination is done on the SCSI card. Explanation: You have to terminate both ends of the SCSI chain in order for it to work properly. 6. Question ID #6 You want to add three new USB devices to your laptop. You are concerned that you do not have enough IRQ available. How many IRQs will your new USB modem, mouse and keyboard require?

A . 4 IRQs B*. 1 IRQ C . 2 IRQs D . 3 IRQs E . 6 IRQs Explanation: The USB bus is capable of handling 127 devices per USB port, while only taking up 1 IRQ total, allowing for up to 254 devices sharing 1 IRQ. 7. Question ID #7 What must you do after replacing the CMOS battery. A . Recycle the CMOS B . Execute CMOS Formatting. C*. Set the date and time. D . Format the hard drive. E . Flash the BIOS. Explanation: The CMOS will keep the computer's date and time even while the machine is off and unplugged by using a small batter pack. When this is replaced, the computer loses its date and time settings. 8. Question ID #8 Where can you find the BIOS version ID? A . Diagnostics. B . Motherboard manual. C . System Properties. D*. BIOS setup screens. E . On the computer case. Explanation: This ID can be found in the BIOS setup on most computers. It can also be found at the bottom or top of the screen during the POST on most motherboards. 9. Question ID #9 What must you do to attach a new IDE hard drive? A*. Ensure proper cable orientation. B*. Configure master/slave jumper. C . Select a unique ID. D . Configure the termination jumpers. E*. Install drive hardware properly. Explanation: When installing a new IDE hard driver, configure master/slave jumper, then install drive hardware properly. Finally, ensure proper cable orientation. See the second web link for more in depth instructions. 10. Question ID #10 You are an A+ technician. You are performing Diagnostics and Troubleshooting tasks. Which of the following is true regarding the Binary numbering system (Choose all that apply)? A*. A (1) represents a jumper being shorted B . A (1) represents a jumper being opened C . A (0) represents a jumper being shorted D . A (-1) represents the device not functioning E*. A (0) represents a jumper being opened Explanation: Make use you do not get confused with the 1 and 0. 11. Question ID #11 You are an A+ technician. You are performing Diagnosing and Troubleshooting tasks. A PC with a 486DX4 processor runs internally at 25Mhz. At what speed would its external logic be running?

A . 250 Mhz B*. 100 Mhz C . 15Mhz D . 50Mhz E . 25Mhz Explanation: 4 is the multiplier. 25 x 4 = 100. Even in nowadays, the processors still have to rely on the multiplier to achieve high clock speed. 12. Question ID #12 Your hard drive suffers from degrading performance. Which of the following will you consider as the primary performance restraints for your hard drive (Choose all that apply)? A*. Transfer rate B . Driver C*. Access Time D . Reliability E . Storage size Explanation: The access time and the transfer rate are the keys to the drive performance. In general, the more cache the drive has / the higher the RPM the drive has, the faster the drive will be. 13. Question ID #13 As the companies Administrator you are required to purchase 19" monitors at a cost of no more than $300 each. You want to make sure that you are receiving the best monitor for the money. What statistic will you use to measures the time it takes a CRT's electron beam to paint the screen from top to bottom? A . Interlacing B . Dot pitch C . Resolution D*. Refresh rate E . Video RAM Explanation: The refresh rate of a monitor is the rate at which the CRT's electron beam to paint the screen from top to bottom. 14. Question ID #14 You are moving systems around. After the move one of your systems has a problem. You find a bent pin on a 3-door db-15 male connector plug. Which device are you having a problem with? A . External CD-Rom B*. Monitor C . Mouse D . Printer E . Hard Drive Explanation: The 3-door db-15 male connector plug is a plug used on computer monitors. 15. Question ID #15 You are moving systems around. After the move one of your systems has a problem. What is the first step in diagnosing a completely dead computer that was working properly before the move? A . Replace the CMOS battery. B . Reseat the hard drive cable controller. C . Test the power supply. D*. Check the AC outlet for voltage. E . Check the device cables for bent pins. Explanation: You should check the AC outlet first instead of tearing into a system. Since it worked beforehand, the odds of it being an external factor is greater than an internal. 16. Question ID #16

The new modem you have just installed will not detect a dial tone. Select the two most likely causes? A . The Internet service provider is down. B*. The phone line is defective. C . The modem is set for tone dial only. D*. The cable is not plugged in. E . The modem is set to disable call waiting. Explanation: It is always best to look at external causes before internal causes. 17. Question ID #17 The processor fan in your system locked up last night causing a problem. Which two options would a failed processor fan probably cause? A*. CPU damage. B*. System lockups. C . CD-ROM drive failure. D . Floppy drive failure. E . Hard drive failure. Explanation: The processor fan is VERY important for the cooling of a CPU. Without the fan, the CPU will overheat and possibly melt -- causing CPU damage and system damage. 18. Question ID #18 An employee calls the help desk to report their computer will not boot. They tell you that the problem occurred after downloading a program from the Internet. What are the first two questions should you ask the employee? A . Were any modem errors reported? B*. Was the file scanned for viruses? C . Is she on a local area network (LAN)? D . During the software install did the software request a reboot. E*. Was the downloaded software compatible with your system? Explanation: In this case, the employee disrupted the normal operation of the computer by installing a program that may contain viruses or may just be incompatible with the current system. 19. Question ID #19 You need to avoid ESD when working on a PC. Which of the following are valid measures (Choose all that apply)? A . Connect your grounding wrist strap to the PC board B*. Make sure you and the PC are of the same electrical charge level C . Connect your seat to seat and back to back between you and your chair. This will ground you perfectly. D . Connect a grounding wire to a non-conductor E*. Use anti-static spray liberally Explanation: Read the ESD precautions before working on the PC. ESD will be tested heavily, as this is a very important issue in the PC installation and preventative maintenance process. At the same time, do not take ESD precautions with high voltage equipment - service personnel should be fully insulated. 20. Question ID #20 How do you reduce the ESD potential? A . Use rubber gloves B . Use rubber made tools C . Use magnetic tools D . Use ESD static meter E*. Use wrist strap Explanation: Read the ESD precautions before working on the PC.

ESD will be tested heavily, as this is a very important issue in the PC installation and preventative maintenance process. At the same time, do not take ESD precautions with high voltage equipment - service personnel should be fully insulated. 21. Question ID #21 Why would the use of wrist strap be helpful in reducing the chance of ESD? A . A wrist grounding strap contains silicon. B . A wrist grounding strap contains surge protector C*. A wrist grounding strap contains rubber D . A wrist grounding strap contains static voltmeter E . A wrist grounding strap contains a resistor Explanation: Read the ESD precautions before working on the PC. ESD will be tested heavily, as this is a very important issue in the PC installation and preventative maintenance process. At the same time, do not take ESD precautions with high voltage equipment - service personnel should be fully insulated. 22. Question ID #22 Which of the following items would require you to comply with the EPA disposal guidelines? A . RAM B . CPU C . System board D . Chassis E*. Battery Explanation: Improper disposal of Battery can be environmentally damaging. If battery is exposed to fire, explosion may occur. Hazardous materials inside your PC include Batteries, toner kits, and cartridges. 23. Question ID #23 You have installing a new floppy drive. You power up the system to test the new drive by inserting a 1.44 floppy disk and accessing drive A:\. You get an error message "Drive A not ready, Abort, Retry, Fail." During power up you did noticed that the floppy drive light functioned properly. What two problems should you suspect? A . The drive cable is bad. B*. The floppy disk is bad. C . The power connector is loose. D . The drive is bad. E*. The drive is dirty and needs to be cleaned. Explanation: Since the floppy light functioned normally, the drive's hardware itself should be ok. the drive may just be dirty or it may be a bad floppy disk. 24. Question ID #24 Which two of the following will expose your PC's to a virus? A . .CAB file that was loaded with the new machine. B*. A floppy disk received from a friend. C . .DDL file that was loaded with a new machine. D*. A downloaded file from the Internet. E . FDISK/MBR file on the hard drive. Explanation: Viruses can be obtained from almost any location, the most common being from another computer via floppy, or over a infected file on the internet. 25. Question ID #25 In a system with multiple hard drives, what are the benefits of using multiple fans? (CHOOSE THREE) A . Increased memory bandwidth.

B*. Pulls in cool air from outside the computer. C . Increased speed of data transfers. D*. Redistributed airflow through the system. E*. Reduced internal component temperature. Explanation: We hope that this question has obvious answers. The fans will act as any other fan would involving air. 26. Question ID #26 What is the proper storage environment for OPC (Organic Photoconductive Drums)? A . Warm and bright B . Warm and dark C . Humidity free D . Cool and bright E*. Cool and dark Explanation: An OPC needs to be stored in a place that is cool and dark. 27. Question ID #27 Which two of the following will allow computer equipment to function uninterrupted when the possibility of brown outs is present? A*. Line conditioners B . Strips C*. Battery backup devices D . Extension cords E . RAID systems Explanation: In the event of a brown out, you can only be offered protection while using special devices on your electronic equipment. These include battery backup devices (UPS) and line conditioners. More information can be found in the web links. 28. Question ID #28 You need to set up a system to hold an AMD K6 CPU. Which of the following motherboard socket types will fit? A . ZIF Socket 8 B . ZIF Socket 36 C . ZIF Socket 4 D . ZIF Socket 370 E*. ZIF Socket 7 Explanation: Socket 4 is for Pentium 60 and 66 CPUs. Socket 8 is for Pentium Pro. Socket 370 is for socket Celeron. 29. Question ID #29 You want to learn more about a computer motherboard. Which of the following correctly describe a motherboard? A . No Answer is Correct B*. The motherboard is the main circuit board inside the PC which holds the processor, memory and expansion slots and connects directly or indirectly to every part of the PC. C . The motherboard is chassis of the PC which holds the processor, memory and expansion slots and connects directly or indirectly to every part of the PC. D . The motherboard is the main circuit board inside the PC which holds the power supply and connects indirectly to every part of the PC. E . All Answers are Correct Explanation: The motherboard is the core piece of a PC. There are many different kinds of form factors available. 30. Question ID #30 Which of the following are the valid form factors (Choose all that apply)? A*. ATX C*. NLX D*. LPX

E . TCP/IP Explanation: NLX and LPX are considered to be of much smaller size than the other form factors. 31. Question ID #31 Identify which processors are Slot 1 compatible? A . AMD Athlon B*. PIII 600 C*. PII 233 D*. PIII 800 E . Pentium 233 MMX Explanation: Pentium Classics are Socket 7 compatible, AMD Athlons are either Slot A or Socket A compatible, depending on what kind is purchased. The Pentium II and Pentium III series is either Slot 1 or Socket 370 compatible, depending on what kind is purchased. 32. Question ID #32 Identify two types of motherboard that can accept a 5 pin DIN keyboard connectors? A*. type ATX B . type LT C . type XLS D*. type AT E . type XT Explanation: AT and ATX are the only ones out of the 5 listed above that can support a 5 pin DIN keyboard connector. 33. Question ID #33 What area indicated in the graphic that shows the DIMM slot on the motherboard.

A . DIMM slot N B . DIMM slot K

C . DIMM slot L D*. DIMM slot M E . DIMM slot O Explanation: The pictured is a DIMM slot M. 34. Question ID #34 Where, on the motherboard seen, is the floppy port?

A . port D B*. port K C . port G D . port N E . port I Explanation: In the picture, port K is the floppy port. 35. Question ID #35 What area on the graphic shows the location of the AGP slot?

A . slot C B . slot N C*. slot O D . slot M E . slot K Explanation: Slot O shows the AGP slot. 36. Question ID #36 What are the distinguishing differences between AT and ATX motherboards? (CHOOSE TWO) A*. Soft power switch B . BNC connector C*. PS/2 port D . Serial connectors E . Parallel connectors Explanation: An ATX motherboard has both a PS/2 port and a Soft power switch. 37. Question ID #37 Which of the following can you use to provide the FASTEST throughput to your HP laser printer? A . SCSI B*. IEEE 1394 C . Parallel D . USB E . IDE Explanation: SCSI is not used for printing. IEEE 1394 is a new, very fast external bus standard that supports data transfer rates of up to 400 Mbps. 38. Question ID #38 You have one printer on LPT1. You want to add another printer. To which port should it be connected? A . LPT1

B*. LPT2 C*. COM2 D*. COM1 E*. USB Explanation: Depends on the printer type you have, COM ports and USB ports may be supported. You can add a printer adaptor in order to have a second LPT port. 39. Question ID #39 Which of the following should you do to check for damage to a printer when DHL delivers it to you? A . Check the cables B*. Unbox it to check for physical damage C . Run MSD D . Try to print something E . Run the Win98 Print Wizard Explanation: This actually applies to every component you buy. Always check for the physical damage FIRST before conducting any other testing. 40. Question ID #40 You have sent several large documents to the networked dot matrix printer, when the power goes out. An hour later when power is restored you are unable to get any print jobs from the printer. What should you do to continue printing to the networked dot matrix printer? A . Press the Reload button on the printer. B . Cycle the printer by turning on and off the power switch until it starts printing your documents. C . Click Print many times until the buffer clears. D . Print the documents from a different PC on the network. E*. Delete existing print jobs from the printer buffers. Explanation: When the power went out, it disturbed the current print jobs in the printers memory. Deleting the current jobs in the buffer will free the printer up for use again. 41. Question ID #41 A large document causes memory overflow errors on your laser printer. Which of the following are possible fixes? (CHOOSE THREE) A*. Add more RAM to the printer. B . Reset the printer cable. C*. Decrease the print resolution. D . Replace the toner cartridge. E*. Reduce the Ret (Resolution enhancement technology). Explanation: The three correct answers are all ways to better manage the memory on your printer. 42. Question ID #42 In a dot matrix printer, what strikes the paper to create the intended image? A . Trip Hammers B*. Pins C . Gnomes D . Character Wheel E . Electromagnets Explanation: Pins are what strikes the paper in a Dot Matrix Pinter. 43. Question ID #43 Which component on a printer should you check first when an error code indicates a paper jam but no paper is in the printer? A . Platen folder

B . Tractors C . Print head D*. Paper-Feed Sensors E . Toner Cartridge Explanation: If there is no paper in the printer, but it still reads a paper jam, the next logical place to look is the paper-feed sensors 44. Question ID #44 What is the most likely cause of a dot matrix printer problem that causes printing to become dull as images are printed from left to right? A . Misaligned transponder. B . Worn ribbon. C . Toner Cartridge misaligned D*. Misaligned platen. E . Worn print head. Explanation: The most likely cause of a dot matrix printing dull images is misaligned platen. 45. Question ID #45 How many print head pins are found on a standard paper quality dot matrix printer? A*. 24 pins B . 4 pins C . 14 pins D . 9 pins E . 8 pins Explanation: A Dot Matrix Printer contains 24 pins 46. Question ID #46 Which type of connector will you use when installing an analog modem? A . BNC B . AUI C . RJ-45 D*. RJ-11 E . RS232 Explanation: RJ-11 is standard phone wire, it is closely related to RJ-45 (cat-5) which is a has 8 wires instead of 4. 47. Question ID #47 You have just received a used modem. You have decided to start the installation and configuration from the beginning. To reset the modem's configuration you will use which AT command? A*. ATZ C . ATD D . ATH E . ATM Explanation: ATZ is the correct command to reset the modem. This is a vocabulary question. 48. Question ID #48 One of your users cannot log on to the local area network (LAN). No one else on the Token Ring network is having a login problem. From your administrator workstation you successfully log in as the user using their username / password with out experience the problems. You go to the users computer and you cannot log in from this workstation with any account including the Administrators account. What is the most likely cause of this problem?

A . Computer has a virus which effect network login. B*. Bad station patch cables. C . Printer has the computer locked out of the network. D . Computer has insufficient server access rights. E . Server malfunction. Explanation: Once again, looking for solutions that are outside of the computer chassis are best, and usually most probable in a majority of situations. 49. Question ID #49 What is the minimum cable type specified by 100BaseTX? A . Category 7 B . Category 3 C . Category 6 D . Category 4 E*. Category 5 Explanation: Category 5 cable (a wire having 8 wires) is the bare minimum for running a 100BaseTX network. 50. Question ID #50 What is the set of rules used to transmit data from one computer to another called? A . Adapter B . Drivers C*. Protocol D . Service E . Network operating system Explanation: This is a vocabulary question. See the web link for a definition. 51. Question ID #51 Which of the following configuration settings are set in EEPROMS on a NIC? (CHOOSE THREE) A*. IRQ B*. I/O Address C . Protocol D . IP Address E*. MAC address Explanation: IRQ, I/O Address, and MAC address are set in the EEPROMS of a network card. 52. Question ID #52 Which three of the following cable types can be used to network two computers? A*. 10Base2 B . IDE C*. Serial D . SCSI E*. Parallel Explanation: Serial, Parallel, and 10Base2 cables are communications cables. IDE and SCSI are storage device cables. 53. Question ID #53 How many devices can be connected on a fast/wide SCSI-2 bus? A*. 15 devices B . 10 devices C . 6 devices D . 4 devices

E . 32 devices Explanation: A fast/wide SCSI-2 bus will support up to 15 devices. 54. Question ID #54 What should be used to connect two computers in an Ethernet peer-to-peer network using RJ-45 connectors and Cat5 Cable? A*. Crossover cable B . Modem C . Patch cable D . Serial cable Explanation: A crossover cable can be used to connect two computers together using Cat5 cable. Doing this bypasses the need for a hub, but this will often result in increased packet loss. It is usually better to purchase a hub or switch when networking computers using Ethernet. BeachFrontQuizzer Questions and Answers A+ OS

1. Question ID #55 You have been working with a file located on a hard drive formatted as a FAT16 partition. You then decide that you no longer need the file and you want to delete it. What happens when you delete a file from the Recycle Bin? A . Clusters are flushed. B*. Associated entries in the FAT are removed. C . The files are moved to C:\Windows\Temp. D . Sectors of hard drive are blanked/erased. E . Entries are moved to NTFS Explanation: The Recycle Bin uses a portion of the hard drive so that when a file is deleted it is actually just hidden. By emptying the recycle bin, the index system inside the File Allocation Table, which associates program name with magnetic recordings on the disk, are removed. Note that the recycle bin does not contain entries for drives that are network based, or for removable media. 2. Question ID #56 You discover that some settings on a computer need to be altered. The two files you need to change are WIN.INI and AUTOEXEC.BAT. Which programs can be used to edit these files? (Choose all that apply) A . REGEDIT B . SYSPAD C*. SYSEDIT D . REGEDT32 E*. NOTEPAD Explanation: Both the win.ini and the autoexec.bat files are text-based files. This makes the choice of notepad correct. The executable program, sysedit will auto magically open: autoexec.bat, win.ini, system.ini and config.sys with a notepad interface. There is no syspad built into Windows. Regedit and regedt32 are for searching or editing the registry. SysEdit is not included in Windows ME. 3. Question ID #57 You discover while working with a computer that storage components are failing. You decide to try and repair these devices using ScanDisk rather than replacing them. Which types of drives will ScanDisk scan and repair? (Choose all that apply) A*. Hard drives. B . Tape dives. C*. Floppy drives. D . CD-ROM drives. E . DVD-ROM drives. Explanation: The Scandisk utility was created for FAT based file structures. Tape drives do not use FAT to store data making this an incorrect choice. CD-ROM drives use the CDFS format (and typically read-only); therefore scanning a CD is not possible.

The ROM is an acronym for Read Only Memory, and therefore DVD-ROMs could not be repaired with scandisk. 4. Question ID #58 In order to repair certain boot problems, you have booted from a floppy disk containing MS-DOS. You need to see a directory listing on the hard drive and so you use the DIR command. Where will your computer look for the DIR command? A . C:\WINDOWS\COMMAND B . C:\WINDOWS\SYSTEM C . C:\WINDOWS D . C:\Program Files\Common Files E*. COMMAND.COM Explanation: Command.com is the user interface that "talks" to MSDOS.SYS and MSIO.SYS. Utilizing a Command Driven Interface (CDI) command.com has built into it the most commonly used requests such as DIR and Copy. 5. Question ID #59 A manager calls you and complains that an employee has been accessing inapposite content on his company computer. The manager would like to remove all temporary Internet content from that computer. Which tools in Windows 2000 can you use to remove temporary Internet files? (Choose all that apply) A*. Internet Explorer, Tools, Internet Options. B . Temporary File Manager. C . Internet Connection Wizard. D*. Disk Cleanup Wizard. E*. Control Panel, Internet Options. Explanation: Temporary File Manager does not exist, therefore is incorrect. The Internet Connection Wizard is used to simplify creating a connection via a LAN or a modem and does nothing to clean up old temporary Internet files so this answer is not correct. Windows 2000 does provide three options which are: Disk Cleanup Wizard, Control Panel -> Internet Options, and finally Internet Explorer, ->Tools -> Internet Options. Please check the Web link for a Movie that displays these three options in Windows 2000. 6. Question ID #60 You discover that configuration files on a computer need to be edited. Which program allows you to view and edit such files? A*. SYSEDIT B . REGEDIT C . AUTOEDIT D . CFGEDIT E*. NOTEPAD Explanation: Sysedit.exe opens Config.sys, Autoexec.bat, System.ini, Win.ini and Protocol.ini with a notepad type editor. REGEDIT is used to edit the registry which holds (among other things, application program information, so is not a correct choice here. CFGEDIT, BYPASS and AUTOEDIT are nonsense works, and incorrect. 7. Question ID #61 You are setting up a backup procedure for a client that does not have much storage space, and they do not want to wait long for the backup to complete. Which type of backup would be the best for this situation A . Differential B . Normal C*. Incremental D . Daily E . Hybrid Explanation: In incremental backup mode, on the first day after the last full backup, only those files that have changed since the last full backup are backed up. With subsequent incremental backups, only those files that have changed since the previous incremental backup are backed up. In differential backup mode, every file that has changed since the last full backup is backed up during every differential backup. Thus incremental backups are, on average, much faster than differential backups because fewer files need to be backed up.

However, restoring data backed up with a rotation scheme using incremental backups is much slower, since data from the last full backup plus data from all the incremental backups must be restored. Restoring data backed up in differential mode only requires the last full backup plus the last differential backup. 8. Question ID #62 A client complains that when she starts up her computer, it takes a long time to fully load. You determine that many other programs start which she does not want to load. You disable these processes and background applications in which of the following locations? (Choose all that apply) A . BOOT.ini B . IO.SYS C . Command.com D*. Registry E*. WIN.INI Explanation: IO.sys is used by DOS to control the In and Out to and from devices such as the keyboard, serial ports, and video card. This makes the choice IO.sys incorrect. The BOOT.ini file is used by NT/Windows 2000/XP to identify the boot drive and partition. This makes the choice BOOT.ini incorrect. Command.com is the interpreter between the operator and the PC, making this an incorrect choice. The Registry and the WIN.INI file load system files and background applications making these choices correct. 9. Question ID #63 The mouse on your computer has suddenly stopped working. You need to switch between applications running in Windows so that you can safely close them. Which key combination would you use to switch between this applications? A.+ B*. + C.+ D.+ E.+ Explanation: This is a standard windows keyboard operation. The web link offers a method to disable this feature. 10. Question ID #64 You receive a file which you know to be a configuration file. However, the user has renamed the file and you are unsure of its original name. You think that the file was AUTOEXEC.BAT because it contains __________? (Choose all that apply) A . DEVICE=HIMEM.SYS B*. PATH=C:\ C . FILES=40 D . DOS=HIGH,UMB E*. MSCDEX /D:OAKCD.SYS Explanation: Device is typically a clue that belongs in the config.sys file because device files typically are extensions to MS-DOS.SYS, and end in the extension .SYS A few exceptions exist, such as a FILES= or BUFFERS= statement. The PATH command is an internal DOS command found in COMMAND.COM and is used for navigating folders or subdirectories. MSCDEX is an .EXE file that is used to support CD-ROM Devices. It is short for Microsoft CD Extensions. This EXE needs the name of the device driver installed when the config.sys file loaded. In this case, OAKCD.SYS 11. Question ID #65 You are trying to decide which type of backup is best for an office. You are looking at the different options and notice once called "incremental". What does this backup do? A . Creates backups with Xcopy. B*. Backs up all files that have the archived option turned on. C . Backs up only files that have increased in size. D . Same as a differential backup. E . Full backup of all files. Explanation: An incremental backup performs the operation only on the files that have the archive bit changed. A full backup creates a copy of all files, regardless of the attribute bit settings. A differential backup clones all files changed since the last full back up. Xcopy and file size changes have no direct correlation to backing up and therefore are not valid choices.

12. Question ID #66 If an application in Windows 9x on your computer requests memory that the memory manager can't provide, a ____________ occurs. A*. Page fault. B . Disk block. C . Rap block. D . Page out. E . Time out Explanation: "A page fault occurs when an access is made to memory that is not currently mapped, (not currently available). [Also, an application can] make the memory unavailable by using the paging features of the CPU so that any [other] application that tries to read or write to this memory will be stopped by an invalid page fault." - Microsoft Corporation. In other words, page faults are a normal operation when data is not in physical ram. An invalid page fault is an issue. 13. Question ID #67 You have just arrived to a client's site and they want to know why they can not see some of their files. They are using a Windows 2000 machine that has not been altered. You know that Windows Explorer by default hides which of the following file extensions? (Choose all that apply) A*. INF B . BIN C*. DLL D*. INI E . COM Explanation: To preventing the novice user from accidentally creating issues, file extensions ending with .INI, .INF and .DLL are not displayed by default. The .inf extension is an Information text file (ASCII) 14. Question ID #68 A customer reports that traces of a program remain on her computer even after she uninstalls it. You know that these traces exist in the computer's registry. Which two utilities are the best choices to use to edit the Windows 95 registry? A . Edit B*. Regedt32 C . Control Panel applets D*. Regedit E . Device Manager Explanation: Regedit is correct for Windows 95. Edit is a text editor, and not suitable for the database known as the registry. Regedt32 appears in all Operating Systems including and after Windows 95, so this answer is also correct. Device Manager configures hardware resources so is incorrect. Control Panel applets are small applications, such as Networking, Mail or Display controls, therefore incorrect as well. 15. Question ID #69 You want to increase the speed of a computer, and you know that the hard drive is severely fragmented. You decide the use the disk defragmenter that came with Windows 9x. How would you start this program? (Choose all that apply) A*. Start, Programs, Accessories, System Tools, Disk Defragmenter. B . Right click on drive, click Disk Defragmenter. C*. Right click on drive, Properties, Tools, and Disk Defragmenter. D . Start, Programs, Defragmenter. E . Start, Settings, Control Panel, System, Device Manager, Disk Defragmenter. Explanation: This is a navigation question. 16. Question ID #70 In order to run a certain disk maintenance program, you need to exit Windows 95 and restart in DOS mode. When this happens, which file is executed? A . COMMAND.COM B . Dos95.win

C . CONFIG.SYS D . AUTOEXEC.BAT E*. DOSSTART.BAT Explanation: When MS-DOS mode is set to use the Use Current Configuration option, Windows 95 uses a file called Dosstart.bat to load real-mode device drivers. This file is also used when you restart Windows 95 in MS-DOS mode. You can edit the Dosstart.bat file to add device drivers or programs. However, you cannot run SET statements in the Dosstart.bat file because of the way in which the Command.com file is run. 17. Question ID #71 As you are installing a Windows 2000 server, you must decide how you will configure the hard drives. Which types of volumes will be supported by Windows 2000? (Choose all that apply) A . Parity B*. Spanned C*. Raid-5 D . Switched E*. Mirrored Explanation: Raid 5 requires a minimum of three drives. Mirroring, or RAID 1 uses two disks to have an identical copy of the data. Spanning or Just a Bunch Of Disks (JBOD) uses multiple drives to create one volume, IE. Drive C. If 3 40GB drives are combined in a RAID 5 array, you get 80GB of storage. Mirroring 2 40GB drives gives 40GB of storage. Spanning 3 40GB drives gives 120GB of storage. 18. Question ID #72 Before installing a new hard drive, you backup the files from the NTFS partition on the previous drive using the Backup Utility. You format the new hard drive as a FAT32 partition and restore the files. Which file properties are retained? (Choose all that apply) A*. File attributes. B . Compressions. C . Permission. D . Encryption. E*. Long file names. Explanation: FAT 16 and FAT 32 only have 16 bits to work with. Eight characters with the. making ninth character followed by the three characters for the extension makes twelve characters. This leaves four characters, for the attributes Read-only, Archive, Hidden and System. This makes four more attributes, totaling sixteen bits, the maximum for FAT. This leaves no room for additional bits to indicate encryption, permissions, or compression. Only the four previously mentioned attributes and long filenames would be retained. 19. Question ID #73 A client needs to have both Windows 95 and Windows NT on his machine. You make the machine multiboot. This configuration of Windows 9x is stored in which file? A . SYSTEM.INI B . CONFIG.SYS C*. MSDOS.SYS D . IO.SYS E . WIN.SYS Explanation: MSDOS.SYS is a text file that directs the location of system files. It is a text file that must be greater than 1024 bytes long for compatibility with some MS-DOS programs. Both the multi-boot and bootGUI are located in this text file. A 0 means no, and 1 means yes. 20. Question ID #74 Which command would you use to install the Windows 2000 Recovery Console as a start up option if your CD-ROM is Drive E? A . E:\i386\WIN2000.EXE /RECOVERY B . E:\i386\CONSOLE.EXE /INSTALL C . E:\i386\SETUP.EXE /CONSOLE D*. E:\i386\WINNT32.EXE /CMDCONS

E . E:\i386\2000.EXE /Drivers Explanation: The recovery console has a new feature beginning with Windows 2000. The correct choice is displayed and the web links offer several descriptions of the recovery console as well as a knowledge base article on how to install the recovery console from removable media. 21. Question ID #75 A customer asks that you install a new program he purchased. To ensure a smooth installation, which of the following do you before you install? (Choose all that apply) A*. Confirm OS compatibility. B . Copy IO.SYS. C . Copy BOOTSEC.DOS. D*. Backup .INI files. E*. Determine minimum memory required. Explanation: The. . INI contains configuration information for the operating system and many programs. This makes backing these files up a very good idea. Not all programs operate with all operating systems. Therefore confirming compatibility is a very good idea. Different operating systems have varying requirements, making this the correct choice as well. Some operating systems don't even have an IO.SYS or a BOOTSEC.DOS making these invalid choices. 22. Question ID #76 An employee at ABC company is reporting problems with her monitor. He says that he can not view an entire web page without using the scroll bars, even though he has a 17" monitor. What can be done to the display settings to correct this problem? A . Cold boot the computer. B*. Slide the screen area bar over to 800 by 600. C . Adjust contrast control until the screen has shrunk in size. D . Click Advanced and change to large font. E . Click Advanced and change the screen size. Explanation: Smaller numbers in screen resolution translates to less information on the screen. 23. Question ID #77 You are using a Windows 98 computer and are printing a document. However, the software you are printing from freezes when you try to print because it does not support printer spooling. How can you disable printer spooling? A . This is not an option. B . Set the printer to half-duplex mode. C . Set the printer to full-duplex mode. D*. Select 'Print directly to the printer' in the Spool Settings dialog box. E . Select 'Disable Spooler' in the Spool Settings dialog box. Explanation: This is a navigation/feature question. All other options are bogus. Please see the G2 movie if you are unfamiliar with this option. 24. Question ID #78 A client used to have a Window NT 4 machine, but he disposed of it and saved the hard drive. The drive was formatted with NTFS and the customer would like to use it with Windows 98. What command can be used to remove this partition? A*. FDISK B . MOVE C . REMOVE D . FORMAT E . DELTREE Explanation: FDISK can be used to remove both DOS and NON-DOS partitions. Simply select Delete a NON-DOS partition. Format prepares a partition for use. Deltree removes a folder (subdirectory) and all nested folders (subdirectories) even if they have data or programs in them. Move is a Command line program that moves selections from on folder to another. 25. Question ID #79

You are troubleshooting a computer and you discover that settings in system files need to be modified. The computer is running Windows 9x and you decide to use the System Configuration Editor. What files can this program view and edit? (Choose all that apply) A . MS-DOS.SYS B . BOOT.INI C*. CONFIG.SYS D*. SYSTEM.INI E*. WIN.INI Explanation: The Win.ini and System.ini are the most critical files to Windows 9.x Beginning with Windows 95, these files were incorporating the registry. However, to maintain backwards compatibility with other programs the Win.ini and system.ini generated and updated by the registry. If a change is made to either of these files, the registry is updated. The config.sys file is where device drivers are located and has opened by sysedit.exe The BOOT.INI file is specific to Windows NT/2000.For this is not a valid choice. The MSDOS.SYS file became a text file beginning with Windows 95. Because this file has the file attributes mark as system, hidden, and read-only, it cannot be opened by the system configuration editor, making this an invalid selection. 26. Question ID #80 After discovering that your sound card is not working properly in Windows 95, you check the in the Device Manager and discover that your sound card has an exclamation point next to it. What is the next step in the solution to this problem? A . Select the default multimedia CODEC device. B*. Select the properties of the sound card and examine the resources tab for conflicting resource settings. C . Make sure the sound card is on IRQ14. D*. Start the Hardware Conflict Troubleshooter from within Windows Help. E . Ensure that the speakers are compatible. Explanation: The Hardware Conflict Trouble shooter was introduced with Windows 95. The Device Manager will report conflicts with resource settings. As the speakers are outside of sound card settings, speakers cannot create incompatibility. CODEC are algorithms, an incorrect algorithm would prevent sound from emanating from the speaker, however would not cause a resource conflict. The default for older sound cards is IRQ 5. IRQ 14 is typically used by the IDE hard drive. 27. Question ID #81 You are creating a Windows NT 4.0 boot diskette. What three files will you need in order to make the diskette bootable? A . MSDOS.SYS. B*. NTLDR. C*. NTDETECT.COM. D . OSLOADER.EXE. E*. BOOT.INI. Explanation: NTDETECT.com is required for basic system detection, and the NTLDR (NT Loader) is also required. The Boot.Ini points to the particular partition locations, and tell the O/S of drive controller types. This will solve challenges if the directory containing NT is not damaged. 28. Question ID #82 In order to prepare for an emergency, you decide to create an Emergency Repair Disk for Windows NT 4.0. What command will you use? A . ERD.EXE /S B . EBD.BAT C*. RDISK.EXE D . FDISK /MBR E . Add/Remove Programs Explanation: RDISK.exe is the correct answer. Adding a /s will backup all user accounts. By adding /s- sending the data to floppy is skipped. This leaves the backup data in the system folder, to back up on medium from the data if it is too large for a single floppy. FDISK /MBR re-creates the master boot record 29. Question ID #83

Your computer will not boot, and you think it is because some of your boot files have been deleted. Which files must be present in the root directory of the system partition in order for Windows NT 4.0 to boot? A*. NTLDR, BOOT.INI, NTDETECT.COM. B . IO.SYS, MS-DOS.SYS, BOOT.INI, COMMAND.COM. C . IO.SYS, MS-DOS.SYS, NTLDR, SYSTEM. D . NTLDR, COMMAND.COM, NTDETECT.COM, BOOT.INI. E . NTLDR, IO.SYS, MSDOS.SYS, NTDETECT, BOOT.INI. Explanation: The process begins with NTLDR, which switches the CPU to a linear (flat) memory model. The boot.ini file is called which tells the system about the hard drive controller, and if it needs a SCSI BIOS driver to be loaded. The boot.ini file also uses this file to find out where NT is located. This is known as the boot partition. The file containing the boot.ini file is known as the system partition, which may or may not be the same as the boot partition. NTDETECT.com is the final file that is called. 30. Question ID #84 As you are diagnosing a problem with a sound card, you look in the Device Manager. You then notice a black exclamation point on a yellow field next to the sound card. What does this indicate? A . Sound card is present physically but Windows is not detecting it. B . Driver for the sound card is installed but the sound card is not present physically. C*. Sound card is not functioning properly. D . Sound card is installed but disabled. E . Sound card is USB based. Explanation: Windows uses a Blue circle with a white ! inside it as a graphic for informational data. A Black ! on a yellow field indicates is aware of the device, however does not function. A red background with a white X generally means disconnected. 31. Question ID #85 You have a custom application that is conflicting with another application on your Windows NT system. What can be done to temporarily fix this problem? A . Run REGEDT32. B*. Run the application in a protected memory space. C . Run MS Config. D . Reinstall the application. E . Run the application in shared memory space Explanation: NT offers the ability to run 16-bit applications in its own memory space. The advantage of this is if the application crashes, it cannot corrupt other programs, as would be possible when the application is run in shared memory. 32. Question ID #86 An accounting executive has purchased a new 39 GB hard drive and has attempted to install it himself along with Windows 98. He calls you to complain that only 2.1 GB are visible. What are the two best answers to correct this problem? A*. Contact the motherboard manufacturer for a BIOS upgrade. B . Reinstall Windows 98 from the OEM CD. C . Use fdisk.exe inside of windows 98 from DOS prompt. D*. Install Windows98 SE with large hard drive support. E . Reformat the hard drive overlay that comes with the drive. Explanation: The prompt that encourages the use of large hard drives support after typing FDISK is a non-threatening way of encouraging the use of FAT32. Saying 'N' makes FDISK revert to FAT16. The hardware BIOS must be current enough to support Logical Block Addressing 33. Question ID #87 Your boss's Windows 98 computer is having display problems. To determine that the graphics acceleration must be adjusted. Where can this be done? A*. Control Panel, System, Performance, Graphics. B . Control Panel, System, Device Manager, Properties, Graphics.

C . Control Panel, System, Hardware Profiles, Display Settings, Graphics. D . Control Panel, System, Display Settings, Graphics. E . Control Panel, System, Performance, Graphics, Drivers. Explanation: This question is typical in that it is testing for navigational understanding. We will not attempt to find cute reasons why the other answers are incorrect. If you are not familiar with this navigational procedure, please watch the enclosed movie. 34. Question ID #88 As you are working with a customer's computer, you notice that you are repeatedly asked for his username and password. What are two likely causes why this occurs? A*. She is using an incorrect username and password combination. B . IPX/SPX is not installed. C . The modem is not functioning. D*. Her account is no longer active. E . NetBEUI is not installed. Explanation: Client/server network models are pessimistic in nature. That is to say, without verification of credentials, access is not granted. For security purposes, typically passwords are set to expire. Administrators are encouraged to disable or in activate accounts for employees experiencing a leave of absence, for example vacation. Both protocol choices are not correct answers because the user is being prompted for their login name and password. This cannot happen if the request is not being transmitted via a transport protocol. 35. Question ID #89 You have installed an update to a device driver in Windows NT 4.0 Workstation. Now, the system fails to boot into the GUI. What can be done to possibly correct the problem? A . Press F8 B . Press F5 to enter safe mode and delete the last device installed. C . Run ScanDisk and Disk Defragmenter. D . Reload NT. E*. Press the spacebar when the Load Last Known Good Configuration message appears. Explanation: The last known good configuration is created when a user successfully supplies a name and password that is accepted. If a driver change causes NT to not boot, pressing the spacebar when prompted by the message will bring up a screen offering to dump the changes. It is not necessary to reload NT. ScanDisk and disk defragmentation tools (even 3rd party) cannot be run within the operating system if the operating system could not come up. In Windows NT4, the equivalent of safe mode is selected via the boot.ini file. F8 is used in Windows 2000 36. Question ID #90 As you are booting from a diskette, you encounter the following message: "BOOT: could not find NTLDR, please insert another disk." You know that this disk was formatted with either of which two operating systems? A . DOS. B*. NT 4 C*. Windows 2000. D . Windows 95. E . Windows 98. Explanation: Before its release Windows 2000 was actually known as NT 5. This is because Windows 2000 builds on the development work done in NT. Windows 2000 has an NTLDR and a boot.ini, just like NT 4. 37. Question ID #91 As you are diagnosing a network connectivity problem for a client, you discover that you will need the computer's IP address. What can be run in Windows NT 4.0 to obtain this information? A . NETSTAT B . NBTSTAT C . TRACERT D*. IPCONFIG E . WinIPcfg

Explanation: Windows NT and W2K use a CDI (Command Driven Interface) called IPCONFIG for IP statistics. Contrast this to the GUI (Graphical User Interface) for IP statistics found in Windows 9.x utilizing WinIPcfg. 38. Question ID #92 You are trying to diagnose a problem with a client's computer. The first thing you do is collect information about the system using System Monitor in Windows 95. What information does this program monitor? (Choose all that apply) A . Interrupt settings. B . Hardware compatibility protocol. C*. Network clients and server information. D . Anti-virus applications. E*. Virtual memory. Explanation: With System Monitor, you can monitor all sorts of statistics related to the performance of your PC, ranging from CPU utilization to the throughput of the file system. Interrupt setting are found in Device Manager. 39. Question ID #93 After installing a modem, you become unable to connect to the Internet using with your old Dialup Networking connection. What is the next step to correct this problem? A . Change the string to ATZ in modem properties. B*. Select the new modem from the Dial-Up Networking connection's properties. C . Configure the modem for LAN use. D . Call your telephone company to report a dead line. E . Configure the modem to use Dialup Networking. Explanation: Dial Up Networking needs to know what modem to use. This makes selecting the new modem from the dial up network connection properties correct choice. ATZ is a modem command that resets the modem, an incorrect selection. The line isn't dead; some call on the phone company isn't a Cracker Jack selection. 40. Question ID #94 After installing Windows 98 on your computer, you discover that you are unable to browse the network. You confirm that Client for Microsoft Networks is installed. What should you check next? A . Ping the server B . Verify the workstation's IP address. C*. Enable File and Printer sharing. D . Enable Browsing Services in the Control Panel. E . Enable NetBIOS support. Explanation: File and print sharing enables NetBIOS (Network BIOS). There is no button to press for Enabling NetBIOS support, even though that is what you are doing. This does not actually share anything. You must select printer(s), directories or file(s) to actually share. Verifying the IP address or pinging the server would be appropriate steps if you have completed the installation of Windows 98 by enabling File and printer sharing. 41. Question ID #95 A customer has dropped off a computer with Windows 98 and a network card installed. The customer would like to you test the network card and replace it if necessary. You don't have any network connections available at your location. How will you test the network card? A . Check Network Neighborhood. B . Run net config. C . Check Dial-Up Networking properties. D . Check with the network administrator E*. Look at the Device Manager. Explanation: The Device Manager (found by going to Control Pane - System has a graphical display that will display a ! or a X if a device is unhappy for some reason. This is the place to go to check hardware devices. 42. Question ID #96

You are setting up a computer network that will, among other things, will provide Internet access to clients. What protocol must be installed for Internet access to work on this network? A . IPX/SPX B . TELNET C . NetBEUI D*. TCP/IP E . AppleTalk Explanation: TCP/IP is the protocol suite that was created by DARPA, the original creators of the Internet. 43. Question ID #97 As your business grows, you company expands to three branch offices. To simplify network management, you are renaming computers to include their location. In Windows 2000, where would this be done? A . Network and dial up connections. B*. System properties. C . Device manager. D . User Profile E . Network properties. Explanation: This navigation question reveals the difference between Windows 2000 and NT4 44. Question ID #98 You are setting up an email client for a single user who dials-in from home. What is the name of this type of email account? A*. POP. B . FTP. C . FTTP. D . SMTP. E . HTTPS. Explanation: Post Office Protocol (POP) is currently the most popular implementation of incoming electronic mail. HTTPS is short for Hyper Text Transport Protocol Secure (Secure Web) FTP is an acronym for File Transfer Protocol - used for transferring files SMTP is an acronym for Simple Mail Transport Protocol - used for outgoing electronic mail. 45. Question ID #99 If you are going to share an Internet connection on a small network, which two operating systems have built-in Internet Connection Sharing (ICS) to simplify this process? A*. Windows 98 SE B . Windows 95 OSR2 C . Windows98 D . Windows 95 E*. Windows 2000 Explanation: Internet Connection Sharing was first introduced in Windows 98 SE, and is also available in Windows 2000. 46. Question ID #100 An employee calls to find out how to map network drives on his Windows 2000 computer. What two ways can she map network drives? A*. Right click My Network Places. B . Right click Network and Dial-up Connection. C*. Right click My Computer. D . Right click Control Panel. E*. net use (letter): \\computer\share Explanation:

47. Question ID #101 You are connected to the Internet and now want to access newsgroups hosted by your ISP. What do you need to know in order to access this service? A . Obtain the DNS name of the HTTP server from the ISP. B . Open the Control Panel and select the newsgroups option. C . Connect the ISP and get the IP address of the FTP server. D . Connect to the INTERNIC for connection information. E*. Obtain the IP address for the NNTP server from the ISP. Explanation: The Network News Transport Protocol uses USENET for messages. This is the Internet equivalent of Bulletin Board Systems. There are 10's of thousands of Special Interest Groups (SIGs) using NNTP. 48. Question ID #102 Of the following terms, which is not Internet related? A . FTP B . POP3 C*. X400 D . HTML E . NNTP Explanation: The closest term that is not Internet related is X.400, which is a mail standard. HTML is an acronym for Hyper Text Markup Language FTP is an acronym for File Transfer Protocol POP3 is an acronym for Post Office Protocol version 3 NNTP is an acronym for Network News Transport Protocol