A. Myself :
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- Pages: 5
A. Myself : I.
a. Name
: Mrs/Ms/Mr------------------------------
b. Citizen / Nation of Origin
:Indian /-------------------------------------
c. Age 1. Below 20 years -----3. between 30 – 50 years------5. Above 70 years --------d. Sex
:
2. Between 20 – 30 years-------4. Between 50 – 70 Years -------
Male -------
Female -----------
e. Presently Based : (Address – with Contact No’s / e-mail) II.
I am a successful 1. Business Professional 3. Technology Professional 5. Student (Institute/ Course)
III.
2. IT services ---------------4. Govt Services ------------6. Others (please specify) ------
My monthly remuneration (For employed in India) 1.Upto Rs 10,000/3. Rs 25,000- Rs 50,000/-
2.Rs 10,000/- to Rs 25,000/4.Above Rs 50,000/-
(For employed outside India : Rupee Equivalent) IV.
I am a proud owner of 1. 2 wheeler 3. own apartment
V.
I do travel a lot and am a 1. frequent flier 3. visits mainly India/Indian States
B. I.
2. occassional flier 4. Other than India
Banking and Me : I started banking at the age of 1.less than 15 years 3. 22 years – 30 Years
II.
2. 2 & 4 wheeler 3. all the above
2.15 years – 22 years 4. 30 Years and above
I have opened an account with The South Indian Bank Ltd because ( grading in a scale of 7 : Scale 1 for Best Preference )
a.Dissatisfied with earlier bank---b. Branch Proximity--c.Close friends with good SIB experience--- d. Cost considerations-e.Best in Practice Technology---f. Bank Officials Mktg g Others ( please specify)---------------------------------------------------III.
Already my account with you is 1. upto 1 year old 3. 5- 10 years old
IV.
2. 1- 5 years old 4. Above 10 years old
My earlier bank was 1 kindly specify -----------------------------------------------2.Oh! I forgot
V.
And I moved out of the Bank due to 1.Particular incident (Please Specify) --------------------------------2.Constantly Poor Service
VI.
I believe in multiple banking 1. Yes
2. No
If Yes then a. I maintain accounts with ------------------ no of banks due to 1. Safety – Deposit 2. Wider Geographical Area 3. Best Service - selected operational areas 4. I bargain with my banks b. Banking has been most pleasurable with
VII.
I enjoy with you ( multiple choice) 1. SB Account 2. Current Account 3. Privilege 4. Premium – E,D,C,B,A 5. Loan facilities (please specify)-----------------------------------------------6. Corporate Banking facilities (kindly specify)
VIII. Also I am SIB technology enabled for Banking via 1. Global ATM cum Debit Card 3. SIB Mobile Service (SMS) IX.
2. Internet Banking 4. All the above
Technology Product I use the most 1. Global ATM cum Debit card 3. SMS Banking
2. Internet Banking
X.
I find the following deficiency relating to your technology products
a. Global ATM cum Debit Card b. Internet Banking c. SMS Mobile Banking d. common to all 3 1. 2. 3. 4. 5. 6. XI.
XII.
Enabled only after repeated follow ups.-------------- a,b,c,d Cumbersome Opening Procedure---------------------- a,b,c,d Do not inform us of the latest / on how to use ------- a,b,c,d Disparity between product features and my use----- a,b,c,d Product has failed me at some critical points.-------- a,b,c,d Doubt the security aspect -------------------------------- a,b,c,d
I suggest the following to improve my techno-Banking experience with SIB
I am impressed with my Bank’s advertisement 1. On TV 3. Hoardings 5. Through Staff approach
2.On Print Media 4. .Event driven Campaigns 6. Not yet sighted
Out of the above, the one that has influenced me the most is
XIII.
Products offered by My Bank are 1. 2. 3. 4.
XIV.
Innovative / Flexible Product Line i.e almost Tailor-made Products. Consistent Product Line – with Product change / modification at regular intervals. Imitation Product Line – with Products being given to me when other Bank’s have started offering me the same. All the above rolled into – So that I am always at an advantage
But I had to depend on another Bank for the following service
XV. My Bank’s strategy appears to be 1. Customer focused 3. No specific strategy
XVI.
2. Customer Enlightment & Joy
Complaints registered by me are 1. not responded 3. Prompt Action followed Reply
2. No serious complaints 4. 3 above & no reoccurrence
XVII.
The staff of my Bank are 1. Responsive --------------------Yes 2. Courteous ---------------------Yes 3. Prompt -------------------------Yes 4. Knowledgeable----------------Yes
XVIII.
No No No No
I have been informed of the following products of SIB (multiple choice) 1.SIB – Sthree Sakthi 2. Demat 3. RTGS at SIB 4. SIB Fast Money 5. Instantaneous - Online money transfer arrangement with various leading exchange companies 6. Bank’s Officers available at Gulf Nations to serve you 7. Linking of FD with SB
XIX.
I would like to grade on a scale of 10 points my experience regards to (Maximum Points – Highest Satisfaction) 1. 2. 3. 4. 5. 6.
7.
XX.
: ---------------------:---------------------:---------------------:---------------------:---------------------:---------------------:------------------------
I would also grade, on a scale of 10 as above, my Bank’s staff on the following points 1. 2. 3. 4.
XXI.
SB Account Current Account Other Deposit Account Loan Account Technology Products Ancilliary Services NRI Services
Knowledge Courtesy Punctuality Skill
:----------------------------:----------------------------:----------------------------:-----------------------------
With Technology Products available 1. I avoid going to Branch 2. I still prefer visiting Branch – a Necessity 3. I still prefer visiting Branch – a Necessity and a Pleasure
XXII.
3 Most Important Qualities I look for from my Bank are 1.------------------------------------------------------------------------------2.-------------------------------------------------------------------------------
3.------------------------------------------------------------------------------XXIII.
I suggest the following so as to further strengthen our relation
--------------------------------------------------------------------------------------------. XXIV.
XXV.
XXVI.
I will recommend ‘THE SOUTH INDIAN BANK LTD’ to my 1. Not so near Relatives 2. Close Friends / Relatives 3. Immediate Circle – Parents Spouse/ Children 4. Will not recommend A new Product / old Product to be modified shall be with following features
This communication initiative by the Bank is ( multiple choice) 1. Satisfactory 2. Will Yield results 3. looking forward to such wonderful initiatives 4. A wastage of time
“Our sincere gratitude for your frank opinions and valid suggestions which we promise shall find it’s way into our policies to help us serve you better.”
a. Name
: Mrs/Ms/Mr------------------------------
b. Citizen / Nation of Origin
:Indian /-------------------------------------
c. Age 1. Below 20 years -----3. between 30 – 50 years------5. Above 70 years --------d. Sex
:
2. Between 20 – 30 years-------4. Between 50 – 70 Years -------
Male -------
Female -----------
e. Presently Based : (Address – with Contact No’s / e-mail) II.
I am a successful 1. Business Professional 3. Technology Professional 5. Student (Institute/ Course)
III.
2. IT services ---------------4. Govt Services ------------6. Others (please specify) ------
My monthly remuneration (For employed in India) 1.Upto Rs 10,000/3. Rs 25,000- Rs 50,000/-
2.Rs 10,000/- to Rs 25,000/4.Above Rs 50,000/-
(For employed outside India : Rupee Equivalent) IV.
I am a proud owner of 1. 2 wheeler 3. own apartment
V.
I do travel a lot and am a 1. frequent flier 3. visits mainly India/Indian States
B. I.
2. occassional flier 4. Other than India
Banking and Me : I started banking at the age of 1.less than 15 years 3. 22 years – 30 Years
II.
2. 2 & 4 wheeler 3. all the above
2.15 years – 22 years 4. 30 Years and above
I have opened an account with The South Indian Bank Ltd because ( grading in a scale of 7 : Scale 1 for Best Preference )
a.Dissatisfied with earlier bank---b. Branch Proximity--c.Close friends with good SIB experience--- d. Cost considerations-e.Best in Practice Technology---f. Bank Officials Mktg g Others ( please specify)---------------------------------------------------III.
Already my account with you is 1. upto 1 year old 3. 5- 10 years old
IV.
2. 1- 5 years old 4. Above 10 years old
My earlier bank was 1 kindly specify -----------------------------------------------2.Oh! I forgot
V.
And I moved out of the Bank due to 1.Particular incident (Please Specify) --------------------------------2.Constantly Poor Service
VI.
I believe in multiple banking 1. Yes
2. No
If Yes then a. I maintain accounts with ------------------ no of banks due to 1. Safety – Deposit 2. Wider Geographical Area 3. Best Service - selected operational areas 4. I bargain with my banks b. Banking has been most pleasurable with
VII.
I enjoy with you ( multiple choice) 1. SB Account 2. Current Account 3. Privilege 4. Premium – E,D,C,B,A 5. Loan facilities (please specify)-----------------------------------------------6. Corporate Banking facilities (kindly specify)
VIII. Also I am SIB technology enabled for Banking via 1. Global ATM cum Debit Card 3. SIB Mobile Service (SMS) IX.
2. Internet Banking 4. All the above
Technology Product I use the most 1. Global ATM cum Debit card 3. SMS Banking
2. Internet Banking
X.
I find the following deficiency relating to your technology products
a. Global ATM cum Debit Card b. Internet Banking c. SMS Mobile Banking d. common to all 3 1. 2. 3. 4. 5. 6. XI.
XII.
Enabled only after repeated follow ups.-------------- a,b,c,d Cumbersome Opening Procedure---------------------- a,b,c,d Do not inform us of the latest / on how to use ------- a,b,c,d Disparity between product features and my use----- a,b,c,d Product has failed me at some critical points.-------- a,b,c,d Doubt the security aspect -------------------------------- a,b,c,d
I suggest the following to improve my techno-Banking experience with SIB
I am impressed with my Bank’s advertisement 1. On TV 3. Hoardings 5. Through Staff approach
2.On Print Media 4. .Event driven Campaigns 6. Not yet sighted
Out of the above, the one that has influenced me the most is
XIII.
Products offered by My Bank are 1. 2. 3. 4.
XIV.
Innovative / Flexible Product Line i.e almost Tailor-made Products. Consistent Product Line – with Product change / modification at regular intervals. Imitation Product Line – with Products being given to me when other Bank’s have started offering me the same. All the above rolled into – So that I am always at an advantage
But I had to depend on another Bank for the following service
XV. My Bank’s strategy appears to be 1. Customer focused 3. No specific strategy
XVI.
2. Customer Enlightment & Joy
Complaints registered by me are 1. not responded 3. Prompt Action followed Reply
2. No serious complaints 4. 3 above & no reoccurrence
XVII.
The staff of my Bank are 1. Responsive --------------------Yes 2. Courteous ---------------------Yes 3. Prompt -------------------------Yes 4. Knowledgeable----------------Yes
XVIII.
No No No No
I have been informed of the following products of SIB (multiple choice) 1.SIB – Sthree Sakthi 2. Demat 3. RTGS at SIB 4. SIB Fast Money 5. Instantaneous - Online money transfer arrangement with various leading exchange companies 6. Bank’s Officers available at Gulf Nations to serve you 7. Linking of FD with SB
XIX.
I would like to grade on a scale of 10 points my experience regards to (Maximum Points – Highest Satisfaction) 1. 2. 3. 4. 5. 6.
7.
XX.
: ---------------------:---------------------:---------------------:---------------------:---------------------:---------------------:------------------------
I would also grade, on a scale of 10 as above, my Bank’s staff on the following points 1. 2. 3. 4.
XXI.
SB Account Current Account Other Deposit Account Loan Account Technology Products Ancilliary Services NRI Services
Knowledge Courtesy Punctuality Skill
:----------------------------:----------------------------:----------------------------:-----------------------------
With Technology Products available 1. I avoid going to Branch 2. I still prefer visiting Branch – a Necessity 3. I still prefer visiting Branch – a Necessity and a Pleasure
XXII.
3 Most Important Qualities I look for from my Bank are 1.------------------------------------------------------------------------------2.-------------------------------------------------------------------------------
3.------------------------------------------------------------------------------XXIII.
I suggest the following so as to further strengthen our relation
--------------------------------------------------------------------------------------------. XXIV.
XXV.
XXVI.
I will recommend ‘THE SOUTH INDIAN BANK LTD’ to my 1. Not so near Relatives 2. Close Friends / Relatives 3. Immediate Circle – Parents Spouse/ Children 4. Will not recommend A new Product / old Product to be modified shall be with following features
This communication initiative by the Bank is ( multiple choice) 1. Satisfactory 2. Will Yield results 3. looking forward to such wonderful initiatives 4. A wastage of time
“Our sincere gratitude for your frank opinions and valid suggestions which we promise shall find it’s way into our policies to help us serve you better.”
