8_21_09_c.byram_pmp

Christine J. Byram, PMP San Jose, CA (408) 677-1531 (Cell) • (408) 264-6393 (Phone/Fax) • [email protected]

Project/Program Manager Highly experienced and certified project management professional with 10+ years of success ensuring timely quality software releases and launches to new international markets ▪ Led domestic and international teams through all phases of SDLC and marketing ▪ Always integrating new concepts and best practices ▪ Extensive background in software development with focus on internationalization and localization ▪ Experience managing projects from $30k to over $1M ▪ Excellent business-to-technical communication skills ▪ Adept at assessing complex situations rapidly offering solutions to achieve project objectives on time and within budget ▪ Supervisory skills and interpersonal diplomacy. TECHNOLOGIES Microsoft Project, MS office OS: Windows, XP, Mac OS X, UNIX HTML, XML, JAVA, C++, C, VB Jbuilder, ClearQuest, CCM, Bugzilla Localization CAT Tools, Trados suite, Alchemy’s Catalyst, Globalizer, LingoPort, SDL GIM UNICODE, DBCS, MBCS • Databases: Oracle, NT • CRM software: Siebel • SharePoint, Livelink, Webex • Analytics software: Omniture and Hitbox • Authoring tools: FrameMaker LANGUAGES Fluent in English and French (Native). School level German; • • • • •

EDUCATION , TRAINING AND MEMBERSHIPS • PMP Certification (2003) – Project Management Institute member (PMI Member) – Villanova, PA • BA in Business Administration (1983)– UNIVERSITY OF WESTMINSTER – London, UK • Master of Applied Project Management – VILLANOVA UNIVERSITY – Villanova, PA • Professional development: Six Sigma (Concept) DMAIC, Cisco’s GEM, Agile and SCRUM, Cloud computing; PROFESSIONAL HISTORY Byram Consulting - San Jose, CA Jun 08 – present Consultant in Organizational and International Business Development • Clients include: R3 Networks: Test and Measurement ▪ Lincolnshire International & Arbora Global Partners: Web site development ▪ L10NExpert: Globalization VMware Inc. – Palo Alto, CA (Leader in Virtualization) Nov 07 – May 08 Program Manager, Global Support Services • Reported to Globalization Director and VP of Global Support during the strategic planning phases of $26M localization/globalization plan. o Led design, localization and launch of international web sites supporting Europe & Asia. o Contributed to the deployment of a company wide global information system (SDL GIM) o Estimated and controlled costs; managed and coordinated third party vendors. CISCO Inc. – San Jose, CA

May 07 – Nov 07

1

Track Lead for Cisco Smart Care Marketing group • Provided localization leadership to Cisco Smart Care’s $70M project, prior to rollout into 19 countries in 16 languages. o Added software internationalization to development efforts enabling language conversion from one language into 16. o Revised scope, schedules, budgets and led the revision of global launch plans, ensuring timely phased launches and saving approximately $6M in resources and operations cost. o Created budgeting tool for rapid localization cost estimation. Danger Inc./ Microsoft – Palo Alto, CA Sep 05 – Apr 07 Engineering Project Manager, Globalization group • Responsible for the timely release of the international versions of the Sidekick family of PDAs including multilingual software releases, international keyboards, localized manuals, digital and printed marketing material. o Planned, scheduled and led translation and quality assurance tasks to insure defect free and 99% timely launches. o Developed dynamic project templates integrating coding (I18n), translation (L10n), testing (L10N QA), and new feature development (games and applications). BYRAM CONSULTING– San Jose, CA NOV 01 – Sep 05 Consultant and Project Manager • Provided technical project planning with an emphasis on software internationalization, user interface designs and translation/localization. Managed small, fast-turnaround projects (2/4 weeks) to medium range projects (3/6 months). o Awarded over 60 projects in 4 years, managing budgets from $5 k to $40k increasing capacity and bandwidth from 4 to 12 languages. o Recruited virtual teams made up of independent contractors, vendors (MLV, SLV). o Served as virtual project manager to Laserscope (acquired by AMS) providing estimated scope of effort, cost and duration and obtaining buy-in from stakeholders. Callidus Software Inc. – San Jose, CA Sep 00 – Oct 01 Program/Project Manager, Internationalization • Recruited by leader in Enterprise Incentive Management (EIM) to create, schedule and manage internationalization (I18n) and localization (L10n) programs at Callidus: o Brought back on schedule multiple complex legacy projects in first 3 months. o Established new internationalization and localization processes. Created new L10N lab. o Wrote an I18N Best Practices guide for internal JAVA developers. o Delivered 1st international-ready code base to enable new launch and sales in Europe. SimulTrans LLC, Mountain View, CA AND ILE INC. (L10NBRIGE) Boulder, CO May 96 – Dec 99 Business Development Manager • Recruited by private localization company seeking to expand sales operations in the Midwest. Sole company representative in assigned territories. o Acquired new accounts such as Motorola, Cisco, Qualcomm, AT&T, American Medical Society, HP, Novell, Siebel and SUN. o Fostered and developed accounts generating between $200k and $1.5M revenue annually.

•

Euramus Ltd – London, U. K. Jan 89 – Apr 96 Founder and general manager of agency offering software development, quality assurance, localization and technical translation services to companies in Europe and US.

2

o

Responsible for company’s operations including sales/marketing, contracts negotiation and execution, proposals development, statements of work (SOW), and customer support.

3