2010 Cookie Manual

Girl Scouts of Hawai`i

1

Table of Contents A Great Cookie Season – Inspired by U!

3

What a Difference Girl Scout Cookies Make!

4

It’s the Most Inspiring Cookie Season Ever!

5

Safety Always Comes First

6

Cookie Success in Just Five Steps!

7

Technology Opens New Possibilities!

8

Cookie Club™

9

Professional Resources to Guide Your Way!

10

Inspirational Cookie-Selling Tips

11

Customers Support Girls’ Service Projects

12

A World of Booth Sale Ideas

13

Teens Focus on Big Goals with Cookie Entrepreneur Officer™

16

Who’s Who

17

Council Procedures

18

Frequently Asked Questions

23

Fun Facts

25

How the Cookie Crumbles

26

Cookie Season at a Glance

27

2

A Great Cookie Season – Inspired by U!

Aloha! Very soon, the girls in your troop will be participating in one of Girl Scouts’ most time-honored traditions, the Girl Scout Cookie Program. Your girls, along with millions of other Girl Scouts across the nation, will not only be satisfying the cookie cravings of loyal and new customers but also developing valuable leadership skills that will serve them well for a lifetime. Whether they plan to use their proceeds for their community service projects, camping, or traveling to a neighbor island or even abroad, their participation in the Girl Scout Cookie program helps girls understand how to create their own opportunities in life. In the process, they learn about setting and achieving goals, handling and managing money, the power of persuasion, and teamwork. But none of this would happen without the help and support of our volunteers, in particular, our troop cookie managers. We know that for the next several months, your life will be consumed with cookies. But rest assured it will be worth it. Many successful businesswomen and community leaders say they got their start selling Girl Scout cookies. So on behalf of the Girl Scouts of Hawai`i, I want to thank you for being willing to make these learning experiences possible for our Girl Scouts. Here is to a great cookie season Inspired by U! Sincerely Yours,       Gail Mukaihata Hannemann  Chief Executive Officer  Girl Scouts of Hawai`i 

3

What a Difference Girl Scout Cookies Make!

4

It’s the Most Inspiring Cookie Season Ever! Changing the World with Cookies This Cookie Season, Girls Scouts across the country will be inspiring change. They will Discover how their sister Girl Scouts are making a difference right now. They will Connect with people in their communities. And they will use the power of Girl Scout Cookies to Take Action in their own neighborhoods and far beyond. A great Cookie Activity is led by girls. But it is inspired by you, the adult volunteer! Girls are invited to set two kinds of cookie goals: • What can we do for fun and learning with our cookie proceeds? • What can we do with our cookie sale money to help others? The Girl Scout Cookie Activity is much more than a fundraiser. It’s a fun way for girls of all ages to earn the money that fuels their dreams. And it’s a powerful, hands-on leadership and entrepreneurial program. Find great activities and ideas in the age-appropriate Cookie Activity Kits provided to adult volunteers and at www.littlebrownie.com. Watch girls grow . . . and be inspired!

5

Safety Always Comes First Safety Always Comes First Remember to follow all Safety-Wise procedures. • Do not collect money until cookies are delivered. • Girl Scouts may not sell cookies using the internet, including Web sites, chat rooms, auction sites or broadcast e-mails. However, they may send a personal e-mail to someone such as a grandparent or friend to let them know they are taking orders. • Girl Scout Daisies sell only to people they know. They can use the telephone with a grown-up’s supervision.

Selling in Your Neighborhood • Girls should always wear their Girl Scout membership pin with their uniform, sash or vest, or Girl Scout T-shirt. • Girls must be familiar with the neighborhoods where they sell. • Sell door-to-door only during daylight hours. • Daisy, Brownie and Junior Girl Scouts must be accompanied by an adult when selling and delivering cookies. • Girls 11-17 must be supervised by an adult when selling cookies door-to-door. • Girls should never enter a customer’s house. • Girls must sell with a buddy. • Girls should never approach customers in cars.

Booth Sales • Adults must be present at all times when Girl Scouts operate a booth at a store, mall or any other public place. • Girls should never give out their names, addresses or telephone numbers to customers. The adult Cookie Manager’s telephone number or email address can be provided.

Money Management • Girls must have a plan for safeguarding the money they collect. • Girls should not carry around large amounts of cash. • Money may be given to the accompanying or supervising adult.

6

Cookie Success in Just Five Steps! Cookie sales can help girls learn about leadership and business, practice goal-setting, put the Girl Scout Promise and Law into action, and develop self-confidence.

Remember: The Meeting Kits provided to adult volunteers at each age level make the Five Steps of Cookie Success easy and fun!

Just follow the Five Steps of Cookie Success: Step 1 — Set and Share Team Goals Goal-setting is a valuable life skill. Begin by helping girls brainstorm what they could do with cookie proceeds. Then help them select two goals that inspire them – one for fun and learning and one for service. Each girl writes the team’s goals on her Goal Tracker, which is attached to her order card. Inside the order card, girls write the goals where customers will see them. Step 2 — Set Personal Goals Inspire the girls to imagine how can they be even more successful than last year? What would they like to learn? Be sure to remind girls that achieving a team goal requires that every person achieve her personal goal. Personal goals can be written on the Goal Tracker. Step 3 — Hold a Family Meeting Adults need to understand the importance of an activity before they give it their full support. Engaging families in the Cookie Program encourages them to be involved and stay informed. Encourage girls to plan the family meeting, play leading roles and make it fun for everyone. Remind families that the Cookie Activity helps girls learn about leadership and business, practice goal-setting, and to put the Girl Scout Promise and Law into action. Step 4 — Sell Beyond Family and Friends People love Girl Scout Cookies and are generally predisposed to buying them. Many women say their first business success was getting a “yes” from an unknown customer. Encourage your girls to market beyond people they know. Step 5 — Track Your Progress and Celebrate Your Success! Using a Goal Tracker to watch sales grow keeps everyone focused on the goal. When girls reach their goal, remember to celebrate. Thin Mint shakes, anyone?

7

Technology Opens New Possibilities! Everyone is joining the Cookie Club™ When girls join the Cookie Club, fun and learning soar! In this exciting, password-protected Web site, girls of all ages learn firsthand about the power of goal-setting. Girls go online to learn about goals, set goals, and track their progress. Girls today are tech savvy, and they’ll love this evolution of the Cookie Activity.

Little Brownie is the Go-To Web Site Cookie volunteers – along with families and girls – will want to check out the latest offerings from your baker partner. From exciting activities for girls to teen business tools and goal tracking, this dynamic resource will help you have a great season. Just go to www.littlebrownie.com to find: • Clip art • Volunteer resources • Teen Resources • Games • Cookie information • Cookie Club™ • Cookie Entrepreneur resources • Learning activities • eBudde link • Cookie locator … and so much more!

8

Cookie Club™ What is the Cookie Club? The Cookie Club is a Web site where girls can: • Learn about goals and selling tips • Set selling and personal goals • Track their progress • Record their customer lists so they can be saved and reused each Cookie Season • Girls can send e-mails to customers

What will Girls Do in the Cookie Club? Cookie Club is a fun, interactive learning experience where girls can learn firsthand about the power of goal-setting. The heart of the Cookie Club is a Command Center. Here, a girl will be able to track her sales and see the “cookie boxes” stack up as she progresses toward her goals. At any time, she can adjust her goals or explore the site and learn more about goal-setting. She can even discover some cookie-selling tips from other successful Girl Scouts. Girls can record their customer lists and contact information and save them on their personal computers for easy access next year.

What About Safety? The Cookie Club is a password-protected, private area only for Girl Scouts and their parents and authorized council staff. In order to use the Cookie Club, a girl must have parental permission. Adult volunteers provide passwords only to those girls from whom they have received written parental permission. In addition, before entering the Cookie Club, girls must take a safety quiz, which provides assurance she understands the safety rules. A girl may not enter the Cookie Club until she succeeds in her safety certification.

How Can Girls Get Started? Before entering the Cookie Club, each girl must be set up by her adult volunteer. The volunteer acquires permission from parents and then enters the girls into the system. Next, each Girl Scout receives a login and password from the volunteer.

Why participate? The Cookie Club assists girls in learning essential life skills such as goal-setting, business and communication strategies, and teamwork. Adult volunteers can use the Cookie Club to see at a glance how girls are progressing and keep everyone focused on their goals. Best of all, it’s fun for everyone!

9

Professional Resources to Guide Your Way! Cookie Activity Kits that Inspire Leadership Learning – AND link to earning badges! Adult volunteers at every age level receive a specially designed Cookie Activity Meeting Kit. The kits were created by award-winning youth educators and communication experts, with input from some of the nation’s most successful Girl Scout volunteers. Packed with fun and inspiring activities that build essential skills, the kits are based on the latest GSUSA leadership research. New this year! • The new flip design of the Cookie Activity Kits gives you, the volunteer, twice the resources. With two age levels featured in each book, you have an even wider range of age-level and activity choices. • Each book comes with an exclusive VIP card that gives you free, unlimited access to download all the activity sheets and Cookie Activity Kit resources from the Little Brownie online resource center. • The Cookie Activity helps girls earn more than entrepreneurial and life skills. You can use activities from the Cookie Activity Kits to help girls fulfill some requirements for earning Girl Scout awards/badges, and GSUSA Leadership Journey awards. Look for the NEW Program Links in your kits with each activity description. For a listing of 2009/2010 Program Links visit the Volunteer Section at www.littlebrownie.com. • Inspiring stories, featuring real girls, included in every kit.

Teens become Cookie Entrepreneur Officers With online tools and dynamic materials, Cookie Entrepreneur is a complete business literacy program for teens. New this year! • Senior and Ambassador Cookie Activity Meeting Kits include the complete Cookie Entrepreneur Officer program book, as a “pull-out” inside each kit. Volunteers can also locate a copy of the book, or print additional copies for each of their Girl Scouts when they go online at www.littlebrownie.com.

10

Inspirational Cookie-Selling Tips Ninety percent of the general public would gladly buy Girl Scout Cookies, but did you know that nearly 35 percent are never asked? Sometimes we expect girls to naturally know how to sell cookies. The fact is that most girls need at least some guidance in the selling process. Below, you’ll find some tips and techniques to help your girls achieve their goals.

Remember to review the cookie safety rules and follow Safety-Wise procedures at all times.

Door-to-Door Sales Encourage girls to canvass their communities, leaving no doorbell unrung! •

Girls should take orders, door-to-door, at the beginning of the Cookie Sale with their order cards.

•

Sell door-to-door with cookies in hand. One week after cookies are delivered, load up a wagon with cookies, make signs, and you are ready for a neighborhood walkabout!

Telephone Sales One of the fastest, easiest ways to sell Girl Scout Cookies is by phone. • Girls should review order cards from previous years and use them to contact these customers again. • Once cookies have been delivered, girls may want to call customers, thank them for their orders and ask if they need additional cookies. • Try a Text-a-thon – older girls may want to text their friends and family to let them know “Its Cookie Time”, and to collect their orders. (Be sure to get a parent’s permission first). Check out great text messages in your Cookie Entrepreneur Officer book. Workplace Sales • Girls can contact business owners or managers to request permission to sell cookies at a workplace. • Girls can either make a quick “sales pitch” at a staff meeting, or sell “office door-to-door” (or cubicle-to-cubicle), depending on the wishes of the business.

11

• Once employee sales are completed, the business may allow girls to leave an order card in a visible spot. Leave a note from your team outlining your goals and plans for the cookie proceeds. (Remember not to list the girls’ last names or phone numbers on the order card or note). • Girls should establish a date and time to pick up the order card and to deliver the cookies.

Customers Support Girls’ Service Projects Cookies 4 a Change Girl Scouts can use the Cookie Activity to bring their service ideas to life. Whether the girls are caring for their environment, promoting literacy or campaigning for social issues, the Cookie Activity can help them: • Discover more about their values and the world • Connect with others when selling cookies • Take Action to Make the World a Better Place with projects funded by cookie proceeds Leadership through cookies? That’s Cookies 4 a Change! Remind girls to tell customers about their service goals. Customers will want to support the girls! Operation Girl Scout Cookies For various reasons, some customers do not want to buy cookies for themselves, or they have only a limited need. With Operation Girl Scout Cookies, they have a chance to give to others while supporting Girl Scouting at the same time. Here’s how Operation Girl Scout Cookies works: girls collect monetary donations from customers which they turned in to Council along with all other cookie sale money. The monetary donations are used by Council to purchase Girl Scout Cookies that will be shipped or given to Hawai`i based troops serving or have served overseas. Girls/troops earn incentives/proceeds for all Operation Girl Scout Cookies (OGSC) they sell!

12

A World of Booth Sale Ideas Booth sales are a great way to increase your team’s success. Remember, you must have the appropriate permission from authorities and your council before the booth sale. Possible locations include: • Sporting events • Parks and playgrounds • Concerts and plays • Video and hardware stores • Banks • Car-washes • Quick oil change shops • Churches • Grocery Stores • Universities and colleges • Malls

To maximize success, invite girls to consider these proven tips: • If some varieties are not selling, open a box (which your team must purchase), break them into bite-size pieces, and let customers take a sample. This sample will likely spark interest among customers and increase your sales. • Make an attractive table display to gain customer interest. Remember to make a cookie poster to hang from your table (visit www.littlebrownie.com for cookie art and other cool clip art. • Bring along your team goal poster and pictures of activities in which you have participated. • To encourage multi-box purchases, suggest that girls bundle packages and attach recipes that use the cookies or offer handmade cards such as “Happy Birthday” or “Thank You.”

Gift of Caring Service Project Girls may wish to create a donation box for Gift of Caring purchases. Decorate the box to tell people about your cause, and add a Tally Poster to track donations. Customers love to see the boxes stack up and want to help the girls to help others.

Here are our council’s special procedures for booth sales: Procedures for requesting and acquiring booth sites secured by Council is forthcoming via the Girl Scouts of Hawai`i Cookie webpage, accessible via the membership center at www.girlscouts-hawaii.org. Booth sites will be assigned in the eBudde booth site allocator. Council welcomes any suggestions for new sites to sell; please contact Reyna Kaneko at [email protected].

13

You will be able to view the complete listing of booth sites via eBudde prior to the allocation process. Booth site allocations will begin the second week of January (stay tuned for date and time). It is imperative that there are adult members present at all times when The girls are participating in money-earning activities outside their troop/group meeting place. When attending an activity, each troop/group is responsible to make sure that the ratio of girls to adults is followed in accordance to Safety-Wise. Written permission must be obtained for every girl participating in an activity, or a series of activities that are held at a different place and time from the regularly scheduled meeting place and time (Parent/Guardian Permission for Girl Scout Activity/Trip). The girls must be appropriately dressed: Girl Scout uniform or Girl Scout T-shirt and wearing a membership pin. Footwear should be worn in accordance to the girl’s school guidelines and appropriate to the activity. Adults should dress in a manner that is consistent with setting an example for the girls. Obtaining Selling Locations Corporate Booth Locations-The Council will contact corporate and chain store companies directly for their support. Examples of this are stores like WalMart, Kmart, Foodland, Sack ‘N Save, Safeway, Longs etc. Community Booth Locations-Community booth sites are those locations which are locally owned or small businesses, schools or places of worship that support Girl Scouts through sponsorship or allow sites on their premises. Service Units and troops are encouraged to gain support of their community and local small businesses for booth sites. The Service Unit/ troop is to notify Council of those community booth sites it is seeking to procure. The Council will work with the Service Unit/troop to coordinate the request. Military/On Base Locations: The Council will work with the volunteers who sell on the military/on base sites to secure the locations. The volunteers must notify the Council and Service Unit of the available sites for the on-base troops. Booth Sale Set-Up CM and/or adults manning the booth must bring their own table(s), cash box with change, receipt books (provided by Council), chairs and booth signs. Please be sure you have ample change on hand or a means to go and get more change. As a practice, please do not ask the store to make change for your troop. Adult in charge MUST check-in with the store manager on duty as a courtesy to let them know you have arrived. Please comply with the

14

directive you are given by the store manager/representative as to where your booth set-up should be. The Council will provide troops with all the proper paperwork they need to have on hand with them at each site. Paperwork will usually include a contract to sell and insurance certificates. Adult in charge should have parent permission slips on hand at the selling site in case of emergency. Adult in charge should also have the girl health forms on hand for emergency contact information. Salesmanship Please review these best practices with the girls as part of training prior to pre-sale and booth selling: --Greet customers with a smile! --Each box of cookies sells for $4.00-please do not inflate the price of the cookies by tacking on any “extra charges” or “donations.” --Girls must give each customer a receipt for their purchase— customer receives the original and troop keeps the yellow copy. --Girls should not aggressively approach customers as they enter or exit a store—in most instances, the store requires girls to stand behind their table and allow customers to approach them for cookie purchases. --Girls should have fun, but keep the noise down so as not to disturb the store business.

15

the Cookie Entrepreneur Officer Program Big, ambitious goals motivate older girls. They become enthusiastic entrepreneurs when the goal is a trip to the Girl Scout/Girl Guides World Center in Switzerland or funding a service project that deeply matters to them. Guide older girls to www.littlebrownie.com, where they will find that the Cookie Entrepreneur Officer program offers a range of eTools: Excel Goal Action Planner This powerful tech tool helps girls think through their whole project. From estimating a budget for a trip or a service project they are planning, to tracking sales, this tool makes it easy. My Marketing Plan In six simple steps, girls learn how to create a marketing plan just like the pros. PowerPoint Template Girls will tap eager customers when they contact businesses for sales. They can customize this template to create a polished presentation. Business Card Template It’s fun for girls to customize their own CEO (Cookie Entrepreneur Officer) business cards with their names, so customers know girls are serious about cookies. eCards An animated eCard is an exciting way to let friends and family online know it’s Cookie Season.

What’s a big goal? Here are just a few ideas girls might consider: New York, New York! While in the Big Apple, go on a tour of Girl Scout National Headquarters. Serious Service Fund an entire service project that means something special to your group. Hostelling International Visit www.hiayh.org for more information about the network of hostels from California to Washington, D.C. The Girl Scout/Girl Guides World Centers • Pax Lodge in London, England www.paxlodge.org • Our Chalet in Adelboden, Switzerland www.ourchalet.ch • Our Cabana in Cuernavaca, Mexico www.ourcabana.org • Sangam in Pune, India www.sangamwaggs.org.uk

16

Who’s Who

Council/product sales contact: Reyna Kaneko, Director of Product to Market (808)675-5512 [email protected] Nicole Duque, Product and Retail Sales Manager (808)645-5518 [email protected]

Service unit cookie manager:

Troop Leader:

17

Council Procedures CM AND SUCM AGREEMENT FORMS Your first step to making this cookie season a hit is to make your troop official—sign the Cookie Manager Agreement form if you are a troop Cookie Manager. If you are a Service Unit Cookie Manager, sign the SUCM Agreement form. Both forms can be obtained by logging in to our membership center at www.girlscouts-hawaii.org, and going to Cookie Central and click on Forms under “Resources.” Choose the appropriate form to fill out and submit. EBUDDE eBudde makes ordering cookies and incentives on the troop level so easy! This year, there are enhancements to the system so start early—returning cookie managers, refresh your memory and new cookie managers, train yourselves on how to use eBudde by going to http://ebudde.littlebrownie.com. Returning CMs, use your login and passcode from last year. New CMs, use your email address as your login and use the default password “ebudde” to get into the system. That will take you to a screen to create your own password. To access the learning modules, click on “elearning” at the top of the home page—and you are on your way!

NEW COOKIE! Thank You Berry Munch! Real, premium cranberries provide a delightful tartness in these hearty cookies sweetened with creamy, white fudge chips. Crispy rice delivers a satisfying crunch. * *note: Sugar Free Chocolate Chip has been discontinued.

COOKIE PRICE We haven’t raised it…the price per box is still at $4.00! Just so you can see “how the cookie crumbles” or how the $4.00 is used: Troop Proceeds/Bonus = 17% Recognition Awards for Girls = 3% Cost of Cookies = 28% Cost of Sales Support (media) = 4% Program for girls = 48% PROCEEDS AND INCENTIVES PER GIRL SALES GOAL Once again, the Council’s per girl sales goal is 150 boxes per girl. Remember, going over this goal means an increase in proceeds per box to your troop, so make this cookie season a mega hit by encouraging the girls to go above and beyond!

18

TROOP PROCEEDS Are $.60/box with an additional $.02 earned on boxes sold over the 150 box per girl threshold. Example: in a troop/group of 10 girls with a total of 1,800 boxes sold, the average is 180 boxes/girl. The first 1,500 boxes receive $.60 each, with the balance of 300 boxes getting $.62 each for a total proceeds of $1086. PROCEED DEPOSITS Troop proceeds will be electronically transferred directly into the troop checking account. All troops are required to have a checking account by January 15, 2010 in order to receive proceeds. To ensure that Council has your troop checking account information, enter the checking account information into eBudde under the settings tab. The bank routing number is the first set of numbers located beginning from the bottom left corner of the check. Please note that deposit slips have a different routing number from checks and will not suffice. . **GSUSA MONEY EARNING ACTIVITY STANDARDS No individual can receive money from any money earning activity according to Safety Wise Standards 28, 29 and 30. All money earned for the troop/group belongs to the entire troop regardless of how many girls participate on behalf of the troop/group. Money cannot be designated to individual girls based on their sales. The Cookie Program is a troop/group activity and the goals are based on the troop/group’s collaborative effort. A troop is defined by GSUSA as having a minimum of 5 girls. Therefore, should a troop/group have less than 5 registered girls, that troop will not be eligible to receive any proceeds. However, if the number of girls registered increases to a minimum of 5 girls before the pre-sale start date of January 8, 2010, the troop/group will become eligible to receive proceeds. JULIETTE GIRL SCOUTS The individual Girl Scout, Juliettes, are eligible to participate in the Cookie Program and will be eligible to receive individual recognitions based upon the number of cookies sold. The Juliette order should be submitted directly to Council (via email, not eBudde). There will be no troop/group proceeds paid as stated above. The Cadette/Senior/Ambassador option is not applicable to Juliettes. CADETTE/SENIOR/AMBASSADOR OPTION Cadette/Senior/Ambassador GS troops/groups can choose to receive money, $.05, in lieu of the individual recognitions. The girls will also receive a thank you certificate and relevant patches. The ENTIRE

19

troop must consist of all Cadettes or all Seniors in order to exercise this option; mixed groups are not eligible. PRICELESS AWARD AND HALL OF FAME Girls who sell 700 boxes or more will qualify for the Priceless Award. This past year, 79 girls statewide earned the Priceless Award, 26 achieving the Hall of Fame for selling 1000+ boxes! The Priceless Award for 2009 was an afternoon and evening of fun at the Wet N Wild Hawai`i waterpark in Kapolei. BANKING AND FINANCIALS 1. Troop must have a Troop checking account—at the end of the cookie season upon receipt of final troop sales report, troop proceeds will be electronically transferred into the troop account by Council. No checks will be cut to pay proceeds. CM is to ensure that Council has their bank account information (by entering the bank information into their eBudde account in the “settings” tab). The deadline to get your troop checking account information to Council is January 15, 2010. If you need to open a troop checking account, please contact Reyna Kaneko at [email protected]. 2. Troop information must be written on ALL deposit slips— Council will provide you with pre-printed deposit slips with Council’s bank account number and a pre-printed section for the troop/group to fill in the troop number, name of the depositor, and SU name. Failure to write these 3 pieces of information on every deposit slip will result in the troop not getting credit for that deposit. 3. Keep originals of the deposit slips—do not throw away! In case there is a discrepancy on deposits, you will have proof of all deposits your troop made. 4. Let eBudde do the work for you! It’s every cookie manager’s “best buddy”! The eBudde system will do all the calculations for you and generate sales reports— no more paperwork and manual calculations! 5. Operation Girl Scout Cookies (OGSC) deposits Troops who collect donations towards the OGSC campaign during the pre-sale period will be eligible for early proceeds in the month of March. Deposit(s) on money collected must be made by February 3, 2010 in order to qualify. 6. Get your troop proceeds on time! Deposit your troop’s cookie money by the deadline of April 5, 2010 to receive your proceeds by April 19, 2010. 100% of money collected from customers should be deposited into Council’s account. Your troop number should be written on the face of checks collected from customers.

20

FORMS SUCM AND CM AGREEMENT FORMS The first step to signing your troop up to sell cookies is for you to sign the Cookie Manager Agreement Form. This form can be found at our website, www.girlscouts-hawaii.org. Log in to the membership center, and you will be able to access Cookie Central where you will find this and other important forms. Fill in and submit and you are good to go! Service Unit Cookie Managers, the SUCM form is located here as well for you to sign and submit. Family Adult Permission and Responsibility Form for Cookie Sale All parents who’s daughters will be selling cookies must sign and submit this agreement form to their troop Cookie Manager (CM is to keep on file). Due to CM by January 7, 2010. New! Internet Sales! Girls may use phones and e-mail messages to alert friends and relatives about the cookie sale and accept customer commitments as mail or call backs for the Girl Scout Cookie sale. Girls who are 13 or over may use social networking sites to market Girl Scout Cookies; however, they must follow all Girl Scouts of Hawai`i and GSUSA guidelines, which includes having parent/guardian permission and adult supervision. Payment for the cookies cannot be collected via internet. A copy of the guidelines will be provided to you in hard copy and is also available on-line at the Girl Scouts of Hawai'i Cookie Central web site.

Parent/Guardian Permission for Girl Scout Activity/Trip Must be filled out for each girl for any activity held outside of the troop’s normal meeting place. This form is available on our website, www.girlscouts-hawaii.org.Girl Scout Girl/Adult Membership Form Girls and adults participating in the Girl Scout Cookie Program must be registered members of GSUSA. Registration and $12 annual fee is due to Council by December 24, 2009. COOKIE PICK-UP AND DELIVERY Reminders: Oahu troops/groups are to call or email by February 22, 2010 for alternative time slots if there is a conflict in schedule. Orders that will be picked up for combined troops and/or exceed 300 cases need to be flagged for the Council by February 28, 2010. Please email all of the above to [email protected], or call 675-5518. Cookies are to be picked up by the troop/group cookie manager or authorized adult member in the troop/group. These adults have the responsibility to ensure that all safety measures are taken and there

21

should be no other passengers in the back of the vehicle as the cases can shift during the trip. The vehicle that is transporting the cookies must be driven by an adult member with a current driver’s license, current safety check and proof of car insurance. Trucks with open or flat beds must have a covering and ropes to tie down the cookies. If the troop/group has more than one vehicle for pick-up, they must all be present prior to the cookies being distributed. The Council may turn vehicles away which do not meet these safety requirements. Cookies not picked up on the pick-up date will be transported to the Hale/Service Center and the troop/group cannot be guaranteed of their ordered mix of cases of cookies. The storing and delivery of cookies to the girls is the responsibility of the troop/group. COOKIE BUFFER The cookie buffer provides troops/groups with additional cases of cookies as an opportunity to increase sales. These additional cases are available to all troops/groups on a “first come, first served” basis. The cookie buffer hours are set by the Council or Service Center. Only troop/group cookie managers or adult members designated by the troop/group cookie manager are authorized to pick-up cookies from the buffer. These adults who handle the assets and cash for the troop/group must be a registered member of GSUSA and a volunteer with the Council. The cookie buffer is available to all troop/groups on the first Friday following cookie delivery. Troops/groups must call in their orders at least 2 hours prior to pick-up. Orders can be phoned or emailed to [email protected] for Oahu and must be picked up within 24 hours. Cookies not picked up will be returned to the buffer. The additional cases of cookies received by the troop/group from the buffer must be accounted for in troop/group’s final payment to Council. COOKIE ASSETS There are no refunds on cookies ordered or purchased (including cookies taken from the buffer). Each troop/group is responsible for the entire payment for the cookies ordered and received. All deposits must be made by April 5, 2010.

22

FREQUENTLY ASKED QUESTIONS Q. Why do I have to be a member of GSUSA in order to be a Cookie Manager? As the cookie manager, you will be responsible for attending GS sponsored events and participating in activities as a chaperone or in a leadership role. By being a GSUSA member, you are covered by the GS accident insurance throughout the membership year. Otherwise, your troop/group is required to take additional insurance to cover your participation in all GS activities. The cost for Plan 2 insurance is $.11 per activity per day or a minimum of $5.00 per day. Q. What Service Unit does my troop belong to? You should check with your troop leader, or contact Council or Island Service Center and your Membership Development Manager or County Manager should be able to help you. Q. Who do I call or email for cookie questions? Your Service Unit Cookie Manager is your first source of information, or you can contact Reyna Kaneko at [email protected]. Q. Can we have more than one Cookie Manager for our troop/group? Absolutely, like the girls are encouraged to work as a team, so should the adults in the troop/group. Divide the responsibilities of paperwork, deposits, booth and pick-up of cookies to various adults in the troop/group. Be sure to keep one person who is the overall coordinator/organizer. Q. What is the buffer? The buffer is additional cases of cookies housed at the Hale and Island Service Centers for troops/groups who need additional cookies over their pre-order. The buffer is a back-up and should not be counted on to supply booth cases for a troop/group. In eBudde, the buffer is referred to as the cupboard. Q. Who is responsible for the cookie payment and troop/group’s commitment? It is the responsibility of the troop/group adult members; the leaders, cookie managers and parents. It is key that the CM and Troop Leader share the goals of the troop/group with all the parents to ensure that they are comfortable and supportive of the goals.

23

Q. What if we have a parent who won’t pay for the cookies they took? If you are having problems with a parent who won’t pay, you should notify Council as soon as possible. The Council will keep the CM, Troop Leader and SUCM informed on the progress of the payment by the parent. Once Council is involved, the CM and Troop Leader should continue to allow the girl to participate in the activities of the troop/group. Information should not be shared with other members of the troop/group, especially with the girls.

24

Fun Facts Cookies by the carload Use this guide to approximate how many cases of cookies will fit in your vehicle. The amounts assume the car will be empty except for the driver and uses all space except the driver’s seat. Safety Note: Avoid carrying cookie cases and children in the passenger area of a vehicle at the same time.

Car Type Number of cases 23 Compact car 30 Hatchback car Mid-size sedan 35 Sport utility vehicle 60 75 Station wagon Mini van (seats in) 75 Pick-up truck (full bed) 100 200 Cargo van (seats in)

25

How the Cookie Crumbles... The Girl Scout Cookie Activity is an opportunity for girls to develop valuable LIFE SKILLS such as: • Responsibility ... through gathering orders and turning in information on time. • Communication skills ... through talking to customers about the cookies and how the funds will be used. • Financial and math skills ... through adding orders, making change and tracking money. • Entrepreneurial skills ... through creating new ways to promote, sell and distribute cookies. • Self-reliance/self-confidence ... by overcoming shyness, learning to talk to others, setting and achieving group and personal goals, and discovering new strengths. • Teamwork ... by working with others for the benefit of all. • Goal-setting and planning ... through having a framework for meeting goals. • Honesty and integrity ... through using a meaningful set of values, The Girl Scout Promise and Law, to guide their actions.

26

Cookie Season at a Glance

Important Dates Week of 11/3012/4/09

Cookie Manager Trainings

January 11, 2010

Booth Site Allocation Begins

January 8, 2010/January 29, 2010 January 31, 2010

Girls begin preselling/pre-selling ends Troop order due into eBudde for SUCM review SUCM roll-up SU cookie order to Council Cookie pick-up by troops

February 3, 2010

March 4, 2010

March 5, 2010/March 28, 2010 April 5, 2010

April 19,2010

May 2010

Booth selling begins/ends Cookie money due into Council’s account/Final incentive order due into eBudde Council begins paying proceeds Priceless Event

27