20091007 - [ab] - Interpersonal Relations -

October 6, 2009

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INTERPERSONAL RELATIONS Special Abridged Edition for LIC_Hyderabad Presented by Prof. V. Viswanadham

Interpersonal Relations ~ Relations arising from and issues relating to people interacting with other people; Improving interpersonal relations begins with acquiring ~ the ability to know the impact of one’s behaviour on others and that of others’ behaviour on self.

Need for Interpersonal Skills

No matter how hard you work or, how creative and brilliant you are

if you can’t get along with the people who work around you, your professional life, and as a consequence, your personal life will suffer.

NEED FOR INTERPERSONAL RELATIONS 1. Today’s work needs good networking skills.

2. Families stay as nuclear. Help is scarce.

3. Friends and Colleagues change faster. 4. Hierarchy is flattened so the number of your co-workers increase. 5. Your team interacts with other teams. 6. Your Boss, may be younger, more ambitious and likes to move fast.

Interpersonal Skills A set of behaviours which allow you to communicate effectively and unambiguously in a face-to-face setting to assist progress towards achieving an objective

All of us want ….. ?

Success

Happiness Interpersonal Relations help us in October 6, 2009 8 securing more success and happiness.

Ultimate Happiness • Research shows that effective communication on the interpersonal level enhances the

quality of your life.

• Strong personal relationships, created through interpersonal communication has a direct link to invaluable physiological

health.

Skills essential for effective teamwork are: communicating and relating effectively, empathy and respect for the feelings and views of others, accurate self-evaluation of performance and relationships, and conflict management using active listening skills and empathy.

WHAT IS THIS INTERPERSONAL SKILL ? • Effectively translating and conveying information. • Being able to accurately interpret other people's emotions.

• Being sensitive to other people's feelings. • Calmly arriving at resolutions to conflict. • Avoiding gossip. • Being polite

Success elements in Relationships It takes a combination of Self-awareness, Self confidence, Positive personal impact, Effective performance, Communication skills and Interpersonal competence to succeed in your career and life.

Positive Personal Impact

Do you know how other people see you? When you leave a meeting or end a conversation, what impression do you leave behind? What picture do other people have of you? How do you think they perceive you? We impact on others through our opinions, the sound of our voice, the effect of our silence, the expressions we use, the quality of our positive contribution.

Positive Personal Impact Better Positive Personal impact is ~ Improving your positive attitude, posture, including simple things like greeting properly, having good manners, being disciplined, honest, hardworking, helpful, being reliable and dependable, looking friendly and confident having value-orientation, quality-orientation and achievement-orientation, etc.

Effective Performance What ever you do, do it to the best of your ability.

6 interpersonal skills Applicable to almost all situations: Analyzing the situation Establishing a realistic objective Selecting appropriate ways of behaving Controlling your behaviour Shaping other people's behaviour Monitoring our own and others' behaviour

Assertiveness vs. Aggressiveness Assertiveness

~ means taking the initiative to deal with a problem in a constructive, self-protective manner. ~ Assertiveness attacks the problem, not the person.

Aggressiveness

~ attacks the other person rather than the problem. It represents a destructive desire to dominate another person or to force a position or viewpoint on another person; it starts fights that end in quarrels.

Interpersonal Communication skills “I – statements” help you express the way you feel and what you want with great clarity. “You – statements” can make others feel angry and defensive immediately. A respectful tone of voice conveys that you are taking others seriously and that you also expect to be taken seriously. Further, people with good communication skills are assertive without being aggressive or manipulative.

Interpersonal Communication skills Eye contact is vital for good communication. Appropriate body language encourages conversation. Clear, organized ideas, specifically stated help you accurately and honestly describe your feelings and contribute to conversations and to decisions that need to be made.

Interpersonal Conflict Conflict occurs when two people, or two groups of people, cannot agree on any point, and differ seriously. Generally conflict begins with mild differences, and causes further disagreements, arguments, disputes, and fights.

Conflict Resolution Conflict resolution involves identifying areas of agreement and areas of compromise so that a solution to the disagreement or conflict occurs.

Constructive criticism You can’t expect all others to see the things the way you see them. What is needed is proper analysis and constructive criticism. Constructive criticism requires good listening skills and Skills of constructively criticizing.

Skills of Constructive Criticism - Mention the good points, to begin with. - Show interest and your willingness to involve - Explain the problem and more importantly, do you have a solution for it. - give encouraging suggestions for improvement - Remember, you are criticizing the particular point and not the individual. - Do not bring out the past failures or problems and speak in the light of past experience.

Prerequisites: Self Awareness and Ability to Understand Others Frame of Reference: Your past experiences, acquired attitudes and beliefs, personal qualities, past and present feelings, and expectations for / from others

affect what and how you observe and perceive, and ultimately how you respond and act.

The purpose of this presentation is to motivate you to become aware of your communication style, improve your Interpersonal competence, reduce conflict in the workplace, All these things, acting together, will improve productivity and thus increase profitability! Surely, any objective includes productivity and profitability !

IMPROVING INTERPERSONAL RELATIONS

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Self Promotion. Promote yourself effectively.

Understand your strengths and learn how to express them. [ Smile and Ask ]

Communicate effectively Good communications are invaluable in any situation.

Be articulate, concise, enthusiastic, honest, and open.

Don't forget the other side of communicating:

LISTENING.

This is as important as speaking. Many people rather than listening, they spend their time thinking of the next thing they are going to say, thus taking virtually nothing in at all.

Think Creatively Solve problems and maximize opportunities

with innovative ideas.

Follow through Follow through on your commitments, both to yourself and others.

Record keeping Take full and accurate notes.

Organize yourself your thoughts, your notes, your files, your time, yourself.

Teamwork Work hard for others and the rewards will come back to you ten times over.

BE TACTFUL T = Think before you speak A = Apologize quickly when you blunder C = Converse, don’t compete T = Time your comments F = Focus on behavior – not personality U = Uncover hidden feelings L = Listen to feedback

CRITICISM E

PRAIS

Johari -- Window. Known

O T H E R S October 6, 2009

K N O W N

U N K N O W N

Self

Open Arena

Unknown

Blind Area

1

2

Hidden Area

Unknown Area

3

4 37

Johari -- Window. (4) Larger Unknown Area

1

2

• Indifferent Behavior. • Low risk taking.

4 3

Unknown Area [ I don’t know, you also don’t know. ]

October 6, 2009

• Withdrawn. • Non communicative. • No importance to interpersonal relations.

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Johari -- Window. (3) Larger Hidden Area

1

2

• Distrust. • Masking to maintain personal image.

3

Hidden Area

4

• Fear of exposure of own inadequacies. • Indifferent behavior.

[ I know, you don’t Know. ]

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Johari -- Window. 2 1

Blind Area

[ I don’t know, You know ]

(2) Larger Blind Area:• Distrust in others’ competence. • Rigid opinions. • Fear of failure.

3

October 6, 2009

4

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Johari -- Window. 1

Open Area

2

[ I know, you Know. ]

4

October 6, 2009

(1) Larger Open Area • Sensitive to needs of self and also that of others. • High degree of mutual trust, concern and respect.

3

• Objective and meaningful relations. • Open and authentic.

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

TO SELF

TO SELF

PUBLIC OR OPEN

BLIND

E

 D I S C L O S U R

KNOWN TO OTHERS

F E E D B A C K UNKNOWN KNOWN

UNKNOW PRIVATE N TO OTHERS

J O H A R I

October 6, 2009

UNKNOWN

W I N D O W

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Personality- Analysis. A - The way I think I am.

B A

B - The way others think I am or about me.

C

C - My real-self. D - Common area. (Self-concept)

The persons with wider common area become highly acceptable to October 6,individual 2009 and society at large.

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I am OK I am OK I am NOT OK I am NOT OK I

‘

You are OK You are NOT OK You are OK You are NOT OK

Please go through

2 more related presentations : ‘ Some Thoughts on Improving Interpersonal Relations

9 Tips on Improving Interpersonal Skills I

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