The Ford Warri
Introduction i
Thank you for buying a Ford. We tmst it meets with your expectations and will provide you with many years of enjoyable motoring. Throughout the world Ford is recognised as bemg synonymous with the manufacture of quality vehicles, but with your new Ford you get more than just the benefit of over 90 years of technological achievement and experience. You also have at your disposal the Service expertise of over 9000 Authorised Dealers in Ford vehicles, throughout Europe. To improve your knowledge and enjoyment of your new Ford we rpcomrnpnrl that yo11 read t . h ~fm~r
booklets that have been provided with your vehicle. Please take the time to read these publications so that you derive the maximum satisfaction and value from your vehicle. This Ford Warranty and Service Guide detads the warranties and regular services necessary to keep your vehicle at peak efficiency throughout its life.
The Sermice History Log. The dealer services, major repairs, additional scheduled maintenance items and Government test records should be recorded in the appropriate service record provided. A full service history From your Ford Dealer 1411enhance the resale value of your vehicle. * The O w n e ~ 'Guide s helps you get to know your Ford by providing information on the controls and equipment fitted. In addition a number of hints on economic driving are provided along with owner maintenance details and some ideas on general care of the vehicle. The Ford Azrdio Guide contains d the information that you require to operate your Ford incar entertainment system.
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The Ford new vehicle warranty Your new Ford vehicle is covered by a 12 month unlimited mileage UTarranty.This means that if any part of the vehicle becomes defective due to faulty manufacture or materials within 12 months of the date you take delivery, the part will be repaired or replaced (as to which we have complete discretion) free of charge by anyy Authorised Ford Dealer in Europe.
The only conditions are: the vehicle must be serviced as recommended in the Ford Service Plan and preferably5y a Ford Dealer. the vehicle must not have been neglected, misused, modified or used for racing or rallying. the vehicle's plated weights must not have been exceeded. In exceptional circumstances Ford will consider claims ~ u t s i d ethe normal 12 month Warranty period for repairs undertaken by an Authorised Ford Dealer.
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The Warranty does not cover: the fitting of non-approved parts. * routine adjustment or normal replacement of sewice items (such as oils, fluids, spark plugs, filters) or wear and tear items (such as brake and clutch friction materials, exhausts and wiper blades). However such items are covered if replacement is required as a result of an original manufacturing or material defect.
* tyres, as they are covered by the tyre manufacturer's own policies. However, your Dealer will help you progress any tyre claim. In the event of a breakdown during the Warranty period where the vehicle remains immobilised despite RAG roadside assistance and is recovered to a Ford Dealer, a loan vehicle will be provided for up to 24 hours free of charge (excluding fuel, subject to status). Should you be inconvenienced by any warranty repair which results in your vehicle being imrnobilised for longer than 24 hours, please consult your dealer who d l advise on alternative arrangements. The Ford Perforation Warranty In addition to the normal warranty, the bodyshell of your Ford is covered against rust-through from the inside for 6 years ( Focus models 12 years) from the date you take delivery. Within t,his period, the full cost of an.v repair will be met by Ford. Surface rusting or contamination due to any external factor, such as stone chips or bird droppings, is not included.
To enjoy continued protection, the vehicle bod>woskmust be cared for as described in the Owner's Guide. Any accident damage must be repaired using genuine Ford parts or parts of matching quality and preferably by a Ford Accident Repair Cent,re. You must contact your Ford dealer promptly if any rusting becomes evident.
Ford Seavicr
iect Plans
Ford Service Connect is the best way t,o look after your Ford from the day you take delivery. Servicing, extended warranty and the benefits of RAC membership can be covered by your plan. You can choose a Ford Sewice Connect Plan to suit your needs arid reel culifid~r~t tliat yuu will enjoy up to three years of worryfree rnotormg. There are two plans to choose from: Platinum Plan A comprehensive plan giving you the benefits of three key elements: 1. Scheduled Servicing
Platinum Plans cover scheduled servicirrg reco~runer~ded by Ford, including parts and labour, for the length of the plan you choose - up to three years from the date of new vehicle sale. As trheplan includes servicing, it must be taken out before the first standard service is due i.e. before twelve months or 10 000 miles (Transit 12 600 miles), whichever is sooner. 2. Extended Warranty With Ford Service Connect Plans, you can extend the t.ivelve month manufacturer" warranty by up to a further two years. In the unlikely event of a fault due to a material or manufacturing defect, both the labour and parts costs associated with repair or repIacement d l be covered bylhe extended warranty.
If the repair takes longer than twent.y-four hours, you will be entit,led to up to seven days free car hire. 3. RAC Membership Your new Ford comes uith a year's RAC membership. With Ford Service Connect you can extend this benefit lor up to two further years. In an emergency, your Ford Personal Incident Manager at the RAC will provide the appropriate 'Rescue', 'Recovery' or 'At Home' service. Gold Plan A plan which incorporates two key
elements, but excludes inflation proof servicing: I. Extended Warranty 2. RAC Membership The benefits of these key elements are the same as those in the Platinum Plan. You can take out a Gold Plan at any time up to twelve months from the date of new vehicle sale.
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:ord Service Connect Plans Tailored to suit you Choose the Ford Service C ~ n n e c t Plan that suits your needs. Both Platinum and Gold Plans are available with two or three year options. The plans run from the new vehicle warranty start date (usually the date of first registration) .
As the first year warranty and R4C membership is free of charge, a 2 year plan is a one year extension and a 3 year plan is a t~ro year extension of these benefits. The warranty extension and RAC membership are valid for an unlimited mileage within the time limit of the plan. Selecting the number of services you will need in a Platinum Plan is detemined by the length of the contract and your annual estimated mileage. Straightforward conditions Your vehicle must be serviced by an authorised Ford Dealer, according to the schedules in your Ford Warranty and Service Guide and your Senice History Log must be stamped and kept up to date. Component failures due to accident damage or neglect are not covered. Cover is invalidated :f the vehicle is modified or used for rallying or racing, private hire, taxi services or short term rentaI (vehicles leased for six months or mcre are still eligible).
Component exclusions PlatinumEGold PIans
Normal wear and tear parts: ancillary drive belts, batteries, brake friction material, bulbs, clutch facings, exhaust pipes and siIencers (although catalytic converters are covered), fuses, l a m ~ ssheck . absorbers and ~ a d ~ h e r s struts, on tyres and wiper blades. Trim and bodywork: interior trims, glass (although heating elements are covered), seat covers and pads, bumpers, mouldings, paint, sheet melal, water leaks, weather strip and body seals, aerials and wheels. Gold Plan Standard service parts: air cleaners, pollen filters (where applicable), oil filters and gaskets, spark plugs, most fluids and engine oils. To take oct a Ford Semce Connect Plan, simply contact your Ford Dealer.
Purchased Parts Warranty (Parts fitted in Senrice) If any purchased Ford or Motorcraft part (new or exchange) becomes defective due to faulty manufacture or materials, the part will be repaired or replaced (as to which we shall have complete discretion) by any Authorised Ford Dealer free of charge within the periods defined below from the dat,e you purchased the part.
12 monthshmlimited mileage 12 monthslnext due service. whichever occurs first 24 monthslunlirnited mileage
All parts except the following: Cambelts, spark plugs, filters and replacernerd wiper blades
Alarms, clutches, economy exhausts, shock absorbers Batteries, original equipment 36 rnonths/unlimited mileage quality exhausts, ignition lead sets 6 year/unMted mileage Sheet metal body parts * * Subject to the same conditions as the Ford Perforation Warranty The only conditions are that the parts must not have been neglected, damaged, misused, modified, used for racing or rallying, or jncorrectlv fitted. If the defective part was fitted and rectified by a Ford Dealer, the cost of the part plus labour will be reimbursed. Otherwise only the cost of the part itself d l be reimbursed (in the case of complete engine and transmissibn assemblies purchased through an independent motor trader, labour costs nil1 also he reimbursed, subject to correct installation). Alternatively take your vehicle to a Ford Dealer, and rectification will be carried out free of charge.
Conditions applicable to all Warranties Warranty on repaired or replaced parts
Any part repaired or replaced under warranty will be covered for the balance of the originally applicable warranty period. Geographic coverage
These Warranties apply in all countries in Europe(*). However, in some of these countries Dealers may request payment. In that case, give the invoice showing an adequate description of the repair on your return to an Authorised Ford Dealer who will then process a claim fur the cost involved. "European Countries are defined as. Andorra France Austria Germany BrIgium C-vet? Czech Republic Hungaty Irelanrl Denmark Finland Italy
Liechlenstein Luxembourg Monaco NethprIauds No rimy Poland
Portugal Spain Sweden Switzerland United K~ngdam
Transfer of Warranties
If you sell your vehicle, the UParranties are autamatically transferred free of charge to a second or subsequent owner. Statutory rights These Warranties are in addition to your statutory and common law rights which are unaffected.
The Ford Dealer and you Throughout Europe there are over 9000 Ford Dealers. Their facilities, experience and commitment to your satisfaction make them the logical choice to maintain and repair your Ford throughout its life. The right people for the job Technicians trained by Ford 144th up to date knowledge of product technologv and service developments, and reception staff trained by Ford to provide customers tvith the highest standards of courtesy and attention. The right tools for the job Ford Dealer workshops are equipped with an extensive range of special tools and test equipment specified by Ford, including FDS2000 and \VDS - the latest in computerised diagnostic equipment designed by Ford especially for the advanced deetronic systems which are part of your vehicle. The right parts for the job
Ford Dealers cany comprehensive stocks of Ford and Motorcraft parts and accessories.
The use of Ford and Motorcraft replacement parts
During the ~~eveloprnent of Ford vehicles, extensive testing is undertaken t o ensure that all components meet the required durability standards and performance levels. In carrying out any Warranty or Ford Service Connect repairs, your Ford Dealer is required to fit Ford or Motorcraft replacement parts. To obtain the rr!aximum benefil from the Ford New Vehicle Warranty it is recommended that Ford or Motorcraft parts are also used for senicing and any other repairs. There are a number of key components on vehicles where this is particularly important. For example when brake pads are renewed you would want them to meet stnngent safety standards. To ensure this is so, they should be genuine Ford or Motorcraft parts w h ~ meet h the relevant Ford engineering specifications and quality control standards. If any doubt exists about the suitability of pasts consult your Ford Dealer In the event that a non-Ford part is fitted to effect a 'get you home' repair, consult your Ford Dealer as soon as possible after your return.
The Ford Dealer and you Contacting your Dealer \%'hen contacting your Ford Dealer to make a booking ask for Service Reception. The Sewlce Receptionist will probably ask you for the following information which can be listed in your Semce History Log: -Your name, address and daytime telephone number -Vehicle model and type -Registration number -Vehicle mileage -Type of service required or details of repair required. Please tell the Dealer when making the booking if you feel the repair is covered by the terms of the Ford New Vehicle Warran:y or Ford Service Connect Plan. If you are making an appointment for a service or repair for which you are paying, ask for an inclusive estimate of the price and establish with the Dealer their acceptable terms of payment. On arrival at your Dealer Please note your vehicle mileage and present your Service History Log. In the case of a Ford Service Connect Plan repair, your Contract should also be presented.
Ensure that you confirm with the Service Advisor full details of the work required and where to contact you if any work is identified which is unexpected or will exceed the cost of an estimate you may have been given. Post Box Reception To save you time, many Dealers have a Post Box Reception facility which enables you to leave your keys and pecessary documentation with the Dealer outside their normal opening times or to avoid queuing. Collecting your vehicle Study the invoice to ensure you understand its content. Please do not hesitate to ask the Receptionist if something is not clear. Check that the details have been recorded in the Service History Log.
In the event of an accident The benef~tsof Ford Dealer service extend beyond their mechanical workshops. Most Ford Dealers have modern well equipped body repair facilities and have the expertise to carry out repairs to your vehicle promptly and according to t,he Ford procedures.
The Ford service plan
Ford Custon Caring for you and your Ford Even lvith a new Ford, there are questions that may arise. If they do, then the quickesl and easiest way to resolve them is by contacting vour Forcl Dealer You are a valued customer of your Ford Dealer. Your DeaIer is dedicated to making sure you get the best service support, whenever you need it. He knows your car better than anyone. He has expert Ford knowledge and years of Ford experience. He has a tlrorkshop containing the necessary specialist equipment specifically designed for Forcl vehicles. He has a staff of Ford trained technicians who are experienced in evert. asppct of dealing with all Ford models. So always contact your dealer first for help and advice. Help when you need it However, in the unlikely event that you may come across a query or concern which your Ford Dealer cannot handle, he can rely on the full resources of Ford itself via Ford Customer Assistance Ccnlres. Ford Customer Assistance Centres are lherc to help your dealer help you. And should you need la speak to Ford directly, you can contact the Customer Assistance Centre yourself.
Call: 0845 8411111 Or write to: Ford Motor Company Limited Customer Assistance Centre Eagle Way Brentwood CM13 3BW Fax: 0870 2400360 When you ptlone the Custorncr Assistance Centre, your call will he answered by one of the specially trained aclvisers who are fully commit.t,cd to assist you in resolving your query from the moment they pick up the phone. The Customer Assistance Centrc is open Monday - Friday between 08.00 18.00; Saturday between 08.00 - 12.110. It's just one way that 'vve try to improve our service to you.
Annual service schedules Regular maintenance is an essential iaart of k e e ~ i vour a vehicle in a safe, economical and environmentally friendly condition. It \&-ill also protect your vehicle's resale value. In order to keep your vehicle running as efficiently and reliably as possible you should arrange to have it serviced once a year, or, if your annual mileage is particularly high, at the mileage interval appropriate for your vehicle. The maximum mileage interval between services for your vehicle is shown in the chart below. You must also have yovour vehicle senrkceci in line with the correct Ford schedule. There are two types of service schedule applicable to your vehicle - Annual Standard and Major. The chart below outlines which service is applicable at which age/rnileage. Comprehensive details about the work which is required at each senrice are contained on the following pages. A
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Additional scheduled maintenance In arldition to Annual Standard and Major Services your vehicle will, from time to time, require aclditional scheduled maintenance in line with Ford recommendations. Det,ails of additional scheduled maintenance items applicable to your vehicle are also shown in this guide. The Service Schedules in this booklet are designed for use on the follol~vingvehicles built from 9/89, at Ihe intervals listed :I Group A - annually or 10 000mfle intervals - Ka, Resta (3/89+), Puma, Escort/O~ion (W90+), Focus, Sierra, Mondeo, Cougar, Scorpio/Granacla (Petrol), Transit, (9m 1+'7/98) Pl 00 ancl Galaxy Group I 3- ann~~ally or 6000 mile intervals - Scorpio/Granada (Diesel) Group C - annually or 12 500 mile intervals - Transit
(8/98+)
Annual standard service ANNUAL STANDARD SERVICE The operations below should be performed annuauy or at the maximum mileages shown in the chart on page 11 (whichever occurs first). Inside and Outside Vehicle
Service interval indicator - Reset, if applicable 1 Seat belts - Check operation/condition Washers, wipers - Check operatiodadjust if necessary Exterior and respective control lights, instrument cluster illumination - Check operation/condition 1 Handbrake - Check operationSadjust, if appkable Luggage compartment lamp - Check operation, if applicable Instrument gauges, waminglcontrol lights and horn - Check operation Hood 1atcWsafety catch and hinges - Check operationlgrease Door check straps - Check operatiodgrease (except van rear doors) E Slide door - Check operation, Transit Wheel nuts -Tighten to correct torque Under Hood E Erlgirie corrlparlrn~er~l h n p - Check operation, if applicable 1 Wiring, pipes, hoses, oil and fuel feed lines - Check for routing, damage, chafing, leaks 1 Engine, vacuum pump, heater, radiator - Check for damage, leaks I1 CIutch - Check operatiodadjust, if applicable I1 Valve clearances - Checldadjust HCS, Endura-E, OHC with LPG, Transit 2.5 Diesel only E Valve clearances - ChecWadjust, V6 without hydraulic valve tappets and OHC mit,hout LPG (every 20 000 miles) Spark plugs - Renew Escort Cosworth (every 20 000 miles) Spark plugs - Renew CVH turbo, Sierra Cosworth Fuel filter - Drain water, if not renewed, diesel models (except Transit
8194+) Fuel filter (with Filter Minder) - Check position of yellow gauge. If gauge is in 'Clear Zone' or 'Red Zone' renew element I Induction air filter (with Filter Minder) - Check position of yellow gauge. If gauge is in 'Clear Zone' or 'Red Zone' renew element 1 Carburettor, mechanica1 fuel injection - CheckJadjust slow idle speedset C 0 to specificat,ion
Annual standard service I Idle speed control valve - Clem CVH with EFT 33/91 only I Coolant expansion tank, brake fluid, power steering fluid and washer reservoirs, battery - Checkttop up fluid levels as necessaw. In case of abnormal fluid loss, a separate order is required to investigate and rectify. Check and-freeze concentration E Battery terminals - Clean, if necessary/grease
Under Vehicle R Engine, t,ransmission, rear axle, transfer box - Check for damage and leaks I1 Pipes, hoses, oil and fuel feed lines, exhaust - Check for routing, damage, chafmg, leaks Steering, suspension linkages, ball joints, sideshaft joints, gaiters, propshaft 'Guibo' joint - Check for damage, nTear,security and rubber deterioration E Underbody - Check condition of PVC coating 1 Brake system - Disc brakes: With wheels off, check brake pads and discs for wear. Check rear brake linings (using drum brake inspection hole]. (Mere often under severe operating conditions*) Engine - Drain oil and renew oil, filt.er and sump plug gasket (where fitted} Automatic transnGssion - Adjust linkage, CTX only (1st Annual Standard Service, 10 000 d e s ) E Front driveshafts - Lubricate universal joints V6 4x4 only Tyres - Check wear and condition, note tread depth Tyres - Acljust pressure Spare wheel - Adjust pressure, check wear and condition, note tread depth I Automatic transmission - ChecMtop up fluid (must be warm, 20'C or above] A4LD, A4LDE, CD4E only
CosworthlGalaxylEscort VanlCVH TurbolLPGICNG Turbocharger - Check for correct tlghtness, GiH turbo, Escort/Sierra Cosworth Alternator and power steering pump - Check for correct tlghtness Escort/Sierra Cosworth Aut,omatic transmission - CheckJtop up fluid level of gearbox and final drive, Galaxy only (every 40 000 miles) I Rear suspension spring eye, shackle and U-bolts - Torque to specification, Escort van only (1st Annual Standard Service, 10 000miles) Fuel filter - Renew, Galaxy diesel only (every 20 000 miles)
Annual standard service Fuel tank LPG/CNG - Check for damage Tank assembly LPGICNG - Check frame for security and straps (where fitted) for t ~ h t n e s s E Airtight housing ancl pipework ducting LPGlCNG - Check venting to exterior I Filler cap and connector LPG/CNG - Check condition and clean Gas pipedfuel lines LPG/CNG - Check for leaks - using electronic gas leak detector I1 Filler nozzle CNG - Cheek condition of '0'ring Transit Only Ball joints - Check ball joints for wear, refer to TSB 129195 E U-bolts - Torque to ~pecificat~ion A Load apport,ioning valve (LAV) - Acljust to specification (1st Annual Standard Service)
Major service MAJOR SERVICE The pera at ions below should be combined with those listed under the Annual Standard Service schedule every 3 years, or at the maximurn mileages shown on the chart on page 11 (whichever occurs first). Under Hood I Valve clearances - Check 1.8diesel engine, Zetec-E with LPG/CNG, if adjustment is necessary a separate order is required I Spark plugs - Renew, V6, HCS, CVH, W - H , UOHC, (except Granada/Xcorpio and Galaxy DOHC) OHC, Endura-E R Spark plugs - Renew, V6-Duratec (every 60 000 miles) Pulse air filter - Check and if necessary clean and re-oil CVH, DOHC, OHC, if fitted 1 Fuel filter - Renew, all diesel models (except Galaxy) Fuel filter - Renew, petrol models (every 60 000 miles, Transit 8/98+, every 50 000 miles), except Galaxy and LPGlCNG E Induction air filter {crankcase emission filter pad, where applicable) Renew (except, ScorpiolGranada diesel and Galaxy - Galaxy every 60 000 miles or 5 years whichever occurs first., Scorpio/Granada diesel: every 2.4 000 m i l ~ s )mnrp nRen in diist,y ccondit,ions Crankcase emission system - Check PCV valv? and separator for blockage (CVH). Check adaptor orifices for clearance (HCS/CVH with carburettor/CFI) Clean orifices of oil filler cap (HCS/Endura-E)
Under Vehicle Brake system -With wheelsldrums off, check brake pads, discs, linings and check brake cylinders and drums for condition; check rubber components for deterioration Automatic transmission - Change fluid, CTX only Automatic transmission - Change fluid under severe duty conditions* only, CD4E only Automatic transmission - Renew oil screen assembly, CTX 8/95+ only
Major service Transit Only Air cleaner temperature control - Check operation, if applicable, OHC only Front wheel bearings - Checklacljust if necessary Automatic tmsrnission - Change fluid under severe duty conditions* only, A4LD/A4LDE (every 60 000 miles +7/98, every 50 000 miles 819813) Driveshaft slip joint - Lubricate at grease nipple, except V6
Additional scheduled maintenance it6 ADDITIONAL SCHEDULED MAINTENANCE ITEMS The f o l l o ~ ~ less n g frequent operations should be added at Annual Standard or Major Service visits as appropriate at the trmeslmileage indicated
Airbags Renew, where fitted -after 15 years Auxiliary drive belts
I Renew, Scorpio/Granada 2.5 diesel +7/93 only (every 24 000 miles) Renew, Scorpio/Granada 2.5 VM diesel 8/93+ only (every 54 000 miles) Braking system Renew brake fluid - every 3 years (Galaxy 2 years) E Renew servo vacuum seal when used on arduous stop-start journeys (every 70 000 miles or 3 years, whichever occurs first) Transit +8/94 only
*Severe Duty Conditions Short trips of less than 10 miles when outside temperatures remain below freezing. Towing a trailer, using a camper (caravan), roof-top carrier or canying maximum loads (e.g. heavy duty commercial use). H Extensive idling, such as police, taxi or door-to-door delivery use. 1 Operating off road such as on unpaved or dhst covered roads.
Camshaff drive belt Renew PT-E, CVEI (every 5 years or 40 000 miles, whchever occurs first) I Renew, plus injection pump drive belt, 1.8dieseUEndura-DE +8197(every 5 years or 40 000 miles, whicheirer occurs first) I1 Renew, plus injection pump drive belt, Endum-DE 9/97+ (every 5 years or 70 OOC- miles, whichever occurs first). If driving in an environmenC/eonditions where excessive dust, dirt or moisture are enconntered a more frequent interval of 40 000 miles is recommended Renew Transit DI + 7/98, Galaxy diesel, EscortlSierra Cosworth (every 5 years or 60 000 miles, whichever occurs first) Renew, Zetec 3/94+ (every 6 years or 80 000 miles, whichever occurs first) Renew, Zetec-E, Zetec-SE Endura-DI (every 10 years or 100 000 miles, whichever occurs first) 1 Renew, Transit DI 8/98+ (every 5 years or 50 000 miles, whichever occurs first)
Additional sc
led mi
Cooling system Checkklean pressure cap, renew if there is seal deterioration every 4 years Drain flush and refill (bluelgreen coloured coolant) every 6 years Drain flush and refill (orange coloured coolant) every 10 years
Fuel filter Renew element, Transit with LPGICNG (every 50 000 miles)* Renew element, Zetec-E with LPG/CNG (every 60 000 miles)* Fuel tank CNG R Renew (every 3 years) enter certification date in Service History Log. Check Owner's Guide Supplement or Service History Log for tank certification life (time period from first test, not installation) Guibo IoInt W Renew, RWD and 4WD as applicable (every 100 000 miles)
Pollen filter Pollen filter - Renew if applicable (every 2 years or 20 900 miles, Scorpio/Granada diesel every 12 000 miIes, more often in poIluted conditions)
Spark plugs E Renew, Zetec, Zetec-E, Zetec-SE, 2.8 CD-V6, Scorpio/Galaxy DOHC, (every 40 000 miles) Valve clearances ChecWadjust, Zetec-E, Zetec-SE (every 10 years or 100 000 miles, whichever occurs first)
Water pump drivebelt Renew, SierrdP1OO 1.8 turbo diesel (every 40 000 miles only)
* If slow filling is experienced with LPG derivatives, a more frequent fuel filter replacement interval is recommended.