Zeniweb User Manual(aa)

ZeniWeb User Manual

CSTC Co., Ltd

1. Login 1.1 Feature descriptions. ➢

Log into the ZeniWeb.

1.2 Layout screen.

1.3 Main item. ➢

ID / Password: Input the ID & Password assigned to each user. (Default: root/root)

1.4 How to use. ➢

Run to the Internet explore.

➢

Enter the address to the address box.(In case “local”: http://localhost)

➢ Then press the “Login” button. ➢

If success connection, appear the screen of ZeniWeb.

※ This “ZeniWeb” will always have to be connected to the network. 2. SEARCH. 2.1 Feature descriptions. ➢

Searching recorded data within ZeniWeb.

2.2 Layout screen.

2.3 Main item. ➢

Date: Set the duration for would search.

➢

Time: Set the "time-zone" per got to the talk time.

➢ Search: –

Extension: Search extension number within ZeniWeb.

–

Counselor: Search agent(counselor) within ZeniWeb.

–

DTMF: Search by outgoing call in number from within ZeniWeb.( In case do not provide outgoing number in Telephone exchanger, then self record press the phone number to recorder.)

–

CallerID: Search by Incoming call in number from within ZeniWeb.

–

Called ID: Search by outgoing call in number from within ZeniWeb.

– ➢

SQL: Searching by SQL.

DURATION: Searching classification by interval of talk time.

2.4 How to use. ➢

Selects the duration when will search within item of day. (Ex : 2006Y 10M 1D~2006Y 10M 31D)

➢

Select time zone of got talk.(Ex : 09:00~18:00)

➢

Enter condition for the search at "search condition" (Ex: Agent(Counselor) -> Name)

※ If select to the "NONE" then all output contents conform to duration of search. ➢

Output only conform contents in select to the interval of talk time. (00:00:30~00:05:00)

➢

Using tree menu of left side then can be search to Extension & Agent (counselor) easily.

➢

You can select to specific part using by ["Ctrl" &, "Shift"].

➢

You can record pressing right button of mouse on selected contents within List.

3. Monitor 3.1 Feature descriptions. ➢

Real time check and monitoring to extension or Agent (counselor).

3.2 Layout screen

3.3 Main item ➢

Extension: Display extension information.

➢

Agent: Display Agent (counselor) information.

3.4 How to use. ➢ You can monitoring this select to Extension or Agent and double click.

4. BACKUP 4.1 Feature description ➢ It is can back up to DVD RAM each Extension, each duration, each Time. ➢

Display information status of ZeniWeb.

4.2 Layout screen.

4.3 Main item 서버: Backup establishment by each server in this case operation

➢

to many server. ➢

스케줄: Management backup schedule.

➢

스케줄 상세: Input action information of backup schedule.

–

스케줄 이름: Schedule name.

–

백업 경로: appointment Backup route.

–

메일 수령인: A person to receive warning or alarm message.

–

알람: When was recorded more than percent that DVD RAM is establi

shed, send alarm message. –

경고: When was recorded more than percent that DVD RAM is establi

shed, send warning message.

–

–

내선: Select Extension to execute Backup.

–

백업시작: Input first start time of period that wish to back up.

–

백업종료: Input end time of period that wish to back up.

백업시간: Set recorded time zone of file that want backup among recorded f

ile. –

백업요일: 백업이 수행되는 요일선택 –

동작시간: Set the time zone, be run to backup.

4.4 How to use ➢

Find server to back up pressing [서버찾기] button.

➢

Press button “추가” after select ‘스케쥴이름’/ ‘시작시간’/ ‘종료시간 ’/ ‘동작’ etc

5. SETUP

5.1 Feature description. Set the channel, user information, recording way etc.

➢

5.2 Layout screen.

5.3 Main item Extension.

➢ –

EXT: Extension's number to be display on screen.

–

ServerName: Using server's name.

–

ChNum: Using channel’s number.

–

State: Whether or not use of Extension (Active: Use/Inactive: Not Use)

–

Agent IP: Input computer IP of agent assigned by each Extension. (This is a protection approach to server by other person use computer on network)

–

VoIP: VOIP Recording (Will be Support from next type)

–

Detection Type: Loop Start / Voltage / Hook / VOX.

– Gain : –

ACTDThreshLow: Default Voltage (Using to Voltage/Hook/VOX)

–

ACTDThreshHigh: Start recording Voltage. (Using to Voltage/Hook/VOX)

–

ACTDMinActivity: Minimum recording ready time. (Using to VOX)

–

ACTDMaxActivity: Maximum recording ready time. (Using to VOX)

–

ACTDMinSilence: Minimum recording hold time. (Using to VOX)

–

ACTDMaxSilence: Maximum recording hold time. (Using to VOX)

➢

–

Codec : Microsoft GSM(default) / MPMLQ(G723.1)

–

Remark: Explanation input about Extension.

Extension addition: Lower part view is appears when click to addition button.

–

Ext Count: Number of Extension to add (Addition of Extension is added automatically as number that account.)

–

Start Channel: This is a channel's number that is to be use extension.

–

Start Ext: It is the first Extension or number that is added automatically by EXT Count. ※ Tip: Channel and Ext increase automatically as number accounted to [Ext Count]. ➢ Agent

–

Agent Number: Agent’s number establishment.

–

Agent Type: User grade establishment. (Agent / Manager / Supervisor)

–

ID: Agent is ID establishment to use.

–

Agent Password: Agent is Password establishment to use.

–

Agent Name: Agent name establishment.

–

Ext: Extension establishment.

–

Identify number: Unique number establishment by operator. –

State: Establishment whether or not agent's access permission. (Active: permission/ Inactive: Prohibition) ➢

Agent addition.

– ➢

➢

Add Count: Input user quantity to be addition.

Server addition ( when first sating)

Add to server's channel, and change directory to be saves.

–

Add Count: Account for channel’s number to be addition.

–

Server Name: Applied to server's name.

–

Board Type : SmartTap(default), Comvurgent, VOIP, SoundCard.

–

Channel Number: Channel’s number to be addition.

–

Rec Type: MS-GSM(default) / MPMLQ(G723.1)

–

Detection Type: LoopStart / Voltage / Hook / VOX ※ Must agreement with established Extension. –

State: Establishment whether or not use of channel. (Active: Use/ Not Use)※ Must agreement with established Extension.

–

Min Duration: Minimum recording time. (Does not record file of brevity than here set time.)

–

Data Path Count: This is number that is to be use save folder.

–

Data Path 1~3: Appointment to storage location per recording file.

–

File Type 1~3 : Type of storage file.(Wav, G.723)

–

Max Duration : Maximum recording time 6. Specification of System.