Xxxdaftar Isi, Daftar Gambar, Daftar Tabel.docx

DAFTAR ISI

LEMBAR PENGESAHAN ABSTRAK ...................................................................................................... i KATA PENGANTAR .................................................................................... ii DAFTAR ISI .................................................................................................. iv DAFTAR GAMBAR ..................................................................................... vi DAFTAR TABEL ......................................................................................... viii BAB I

BAB II

BAB III

PENDAHULUAN 1.1

Latar Belakang ............................................................... 1

1.2

Perumusan Masalah ....................................................... 2

1.3

Batasan Masalah ............................................................ 2

1.4

Tujuan Penulisan ............................................................. 2

1.5

Manfaat Penulisan ........................................................... 3

1.6

Metodologi Penulisan ..................................................... 3

1.7

Waktu dan Tempat Pelaksanaan ..................................... 3

1.8

Sistematika Penulisan ..................................................... 4

GAMBARAN UMUM 2.1

Sejarah Perusahaan PT. Telkom Indonesia, Tbk ............ 6

2.2

Logo PT. Telkom Indonesia, Tbk ................................... 7

2.3

Budaya Perusahaan PT. Telkom Indonesia, Tbk ............ 10

2.4

Visi dan Misi PT. Telkom Indonesia, Tbk ...................... 10

2.5

Produk PT. Telkom Indonesia, Tbk ................................ 10

2.6

Struktur Organisasi Plasa Telkom Panton Labu ............. 11

TINJAUAN PUSTAKA 3.1

Sistem ............................................................................. 13 3.1.1

Pengertian Sistem ............................................ 13

3.1.2

Karakteristik Sistem ......................................... 13

3.1.3

Klasifikasi Sistem ............................................ 15

3.1.4

Analisis Sistem ................................................ 17 iv

3.2

Informasi ........................................................................ 17 3.2.1

3.3

Pengertian Informasi ........................................ 17

Sistem Informasi ............................................................ 18 3.3.1

Pengertian Sistem Informasi ............................ 18

3.3.2

Komponen Sistem Informasi ............................. 19

3.4

WEB, PHP, MySQL ....................................................... 20

3.5

Pengolahan Data ............................................................ 21

3.6

3.5.1

Pengertian Pengolahan Data .............................. 21

3.5.2

Tujuan Pengolahan Data ................................... 21

3.5.3

Metode Pengolahan Data................................... 21

Perancangan Sistem ....................................................... 22 3.6.1 3.6.2

Diagram Konteks / Context Diagram ............... 22 Diagram Arus Data/Data Flow Diagram (DFD) ............................................................... 22

3.6.3

Diagram

Hubungan

Entitas

/Entity

Relationship Diagram (ERD) .......................... 24 3.6.4 BAB IV

Perancangan Basis Data ................................... 25

ANALISA DAN PERANCANGAN SISTEM 4.1

Analisa Sistem Lama ..................................................... 27

4.2. Perancangan Sistem Baru ............................................... 28

BAB V

4.2.1

Diagram Konteks ............................................. 28

4.2.2

DFD (Data Flow Diagram) ............................. 29

4.2.3

Desain Tabel / Perancangan Basis Data .......... 36

4.2.4

ERD (Entity Relationship Diagram) ................ 37

4.2.5

Desain User Interface ....................................... 38

PENUTUP 5.1

Kesimpulan .................................................................... 43

5.2

Saran ............................................................................... 43

DAFTAR PUSTAKA LAMPIRAN

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DAFTAR GAMBAR Halaman Gambar 2.1

Struktur Kelompok Usaha PT. Telkom Indonesia ................... 6

Gambar 2.2

Logo Telkom ............................................................................ 10

Gambar 2.3

Logo Telkom (23 Oktober 2009-16 Agustus 2013) ................. 14

Gambar 2.4

Logo Telkom (16 Agustus 2013-sekarang) .............................. 14

Gambar 2.5

Struktur Organisasi Plasa Telkom Panton Labu ....................... 14

Gambar 3.1

Klasifikasi Terbuka .................................................................. 15

Gambar 3.2

Klasifikasi Tertutup .................................................................. 15

Gambar 4.1

Diagram Konteks Sistem Informasi Pengolahan Data Gangguan Pelanggan ................................................................ 26

Gambar 4.2

DFD Level 0 Sistem Infomasi Pendataan Peserta Magang ...... 27

Gambar 4.3

DFD Level 1 Proses 1 Sistem Informasi Pengolahan Data Gangguan Pelanggan ................................................................ 28

Gambar 4.4

DFD Level 1 Proses 2.0 (Mengelola Data Teknisi) ................. 29

Gambar 4.5

DFD Level 1 Proses 3.0 (Mengelola Data Gangguan Pelanggan) ................................................................................ 30

Gambar 4.6

DFD Level 1 Proses 5.0 (Laporan)........................................... 31

Gambar 4.7

DFD Level 2 Proses 2.0 (Mengelola Data Divisi) ................... 31

Gambar 4.8

DFD Level 2 Proses 1.0 (Mengelola Data Gangguan Pelanggan) ................................................................................ 32

Gambar 4.9

ERD Sistem Informasi Pengolahan Data Pelanggan ................ 35

Gambar 4.10 Desain Form Login .................................................................. 36 Gambar 4.11 Desain Form Menu Utama ...................................................... 36 Gambar 4.12 Desain Form Data Teknisi ....................................................... 37 Gambar 4.13 Desain Form Data Gangguan Pelanggan ................................. 37 Gambar 4.14 Desain Form Data Pendataan Gangguan .................................. 38 Gambar 4.15 Desain Laporan Gangguan Pelanggan...................................... 38 Gambar 4.16 Desain Laporan Pendataan Gangguan ...................................... 39 Gambar 4.17 Desain Laporan Data Teknisi ................................................... 39

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DAFTAR TABEL

Halaman Tabel 3.1 Simbol-simbol DFD ........................................................................ 22 Tabel 3.2 Simbol-simbol ERD ........................................................................ 23 Tabel 4.1 Data Admin ...................................................................................... 33 Tabel 4.2 Data Teknisi .................................................................................... 34 Tabel 4.3 Data Gangguan Pelanggan .............................................................. 34

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