Wsm 2.3 Installation Guide

Installation Guide Wyse WSM™ Release 2.3

Issue: 040609 PN: 883875-01 Rev. F

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Restricted Rights Legend You acknowledge that the Software is of U.S. origin. You agree to comply with all applicable international and national laws that apply to the Software, including the U.S. Export Administration Regulations, as well as end-user, end-use and country destination restrictions issued by U.S. and other governments. For additional information on exporting the Software, see http://www.microsoft.com/exporting.

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Contents 1

Introduction 1 About this Guide 1 Organization of this Guide 1 Wyse Technical Support 2 Links to Related Documentation and Services

2

2

Overview 3 Introducing Wyse WSM 3 Wyse WSM Key Components 4 Wyse WSM Services 4 General Overview of the Wyse WSM Setup Process

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5

Preparing for Installation 7 Recommended Technical Knowledge 7 Planning for Your Installation 7 Pre-Installation Checklist 7 Hardware Requirements 8 Software Requirements 8 System Security and Credentials 9 Server to Server Communication Ports 9 Domain Names 10 Server License Files 10 Installing Microsoft SQL Server Using the WSM Prerequisites File Configuring a DHCP Server 11

4

Installing and Configuring the WSM Core Server 13 Installing the WSM Core Server

5

Starting Wyse WSM for the First Time 19 Using the Configuration Wizard

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19

Installing and Configuring the WSM Client 25 Preparing to Install the WSM Client 25 Installing the WSM Client on Wyse Thin Clients 25 Installing the WSM Client in a VMware Environment 26 Installing the WSM Client 26 Capturing an OS Image to the Core Server 31 Comparing Network and Mobile Mode 33 Configuring the OS Image for Network Mode 34 Configuring an OS Image for Mobile Mode 35

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Installing and Configuring a WSM Edge Server 37 Installing a WSM Edge Server 37

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iv

Contents

8

System Maintenance 43 Passwords 43 Logs 43 Backup Recovery 44 System Monitoring 44

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Upgrading Wyse WSM 45 Preparing for Upgrade Installation 45 Performing the Upgrade 45 Upgrading the Core Server and Edge Servers Upgrading the Client OS Images 46

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10 Troubleshooting 49 Verifying if the Database Is Operational and Configured Correctly 49 Verifying that WSM Services are Running 49 Verifying if the ODBC is Operational and Configured Properly 50 Audio Problems in the Streaming Environment 50 Unable to Capture an OS Image after Cancelling the Capture Process 51 Error when Enabling Active Directory for the First Time 51 Error when Installing WSM Client on Windows XP 51 Network Devices are Unable to be Created in the Active Directory 51 HTTP Error:404 /admin/ not found RequestURL=/admin/ powered by jetty 52 Verifying the Status of the Wyse WSM Service Files 52 Reconfiguring an OS Image 53 Hostname and IP Address Changes 55 Uninstalling Wyse WSM Software 55

A

Error Codes 57

B

Booting Wyse WSM on PXE and Non-PXE Networks 59 Comparing PXE and Non-PXE Boot-Ups 59 PXE and Non-PXE Boot-Up Processes 59 PXE and Non-PXE Boot-Up Requirements 60 PXE and Non-PXE Boot-Up Features 60 Non-PXE Bootstrap Deployment 61 Launching Non-PXE from a Floppy Disk 61 Launching Non-PXE from a Hard Disk or Flash Drive 62 Preparing the Hard Disk or Flash Drive 62 Booting from a Non-PXE Hard Disk or Flash Drive 63 Launching Non-PXE from a USB Key 63 Preparing the USB Key 63 Booting from a Non-PXE USB Key 64 Configuring BIOS to Boot to the USB Key 64 Entering Network Configuration Information for Non-PXE Boot-Ups

C

Installing Your Own SQL Server 65 Installing SQL Server 2000 65 Installing SQL Server 2005 or SQL Server 2005 Express 66 Installing the Latest Microsoft SQL Server Service Pack 67

Figures 69 Tables 71

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1

Introduction Wyse WSMTM is an operating system and application distribution and streaming technology that provides a cost-effective method to rapidly deploy and manage operating systems and applications to a large pool of users. It provides core functions for streaming operating systems and applications to subscribers. Wyse WSM main features include: •

Patented streaming operating system and application technology.

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Anti-piracy protection of operating system and application code.

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Usage metrics collection.

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Licensing policies to enforce all operating system and application usage.

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Scalability and built-in fail-over support.

About this Guide This guide is intended for administrators of the Wyse WSM system. It describes the Wyse WSM installation process for Windows servers and clients. This guide provides the step-by-step instructions you need to install and configure a Wyse WSM environment. It also includes the requirements you must address before you begin the installation procedures. This installation guide is intended for experienced network administrators and Information Technology professionals who have installed and configured Windows operating systems and applications. It is recommended that you have the following technical knowledge: •

Working knowledge of Windows Server 2000 and Windows Server 2003.

•

Working knowledge of client/server systems and technologies.

•

A conceptual understanding of database systems and SQL server.

•

Working knowledge and understanding of the Windows registry, including machine profiles, user profiles, and software registry entries.

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Experience in an environment with some automated/centralized networking tool is a major plus (Tivoli, Openview, Unicenter, etc.)

Organization of this Guide This guide is organized as follows: •

Chapter 2, "Overview," provides an overview of the Wyse WSM system and a general overview of the installation process.

•

Chapter 3, "Preparing for Installation," contains hardware and software requirements and the procedures you must complete to prepare the environment for the Wyse WSM system installation.

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Chapter 1 •

Chapter 4, "Installing and Configuring the WSM Core Server," provides the detailed procedures you must complete to install the Wyse WSM Core Server.

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Chapter 5, "Starting Wyse WSM for the First Time," provides the detailed procedures you must complete to start Wyse WSM for the first time.

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Chapter 6, "Installing and Configuring the WSM Client," provides the detailed procedures you must complete to install the Wyse WSM Client.

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Chapter 7, "Installing and Configuring a WSM Edge Server," provides detailed procedures you must complete to install a Wyse WSM Edge Server.

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Chapter 8, "System Maintenance,", contains information to help you successfully maintain the Wyse WSM system.

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Chapter 9, "Upgrading Wyse WSM," provides the steps you need to upgrade your Wyse WSM system from a previous version.

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Chapter 10, "Troubleshooting," contains information and help on installation, setup, conflicts, and general troubleshooting.

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Appendix A, "Error Codes," includes the most common errors that you may encounter in a displayed message box or in a log file.

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Appendix B, "Booting Wyse WSM on PXE and Non-PXE Networks," describes how to boot Wyse WSM clients on networks that don’t support PXE or that have not been modified to support PXE or standard DHCP.

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Appendix C, "Installing Your Own SQL Server," provides instructions for installing the supported SQL Servers.

Wyse Technical Support To access Wyse technical resources, visit http://www.wyse.com/support. If you still have questions, you can submit your questions to the Wyse Self-Service Center or call Customer Support at 1-800-800-WYSE (toll free in U.S. and Canada). Hours of operation are from 6:00 A.M. to 5:00 P.M. Pacific Time, Monday through Friday. To access international support, visit http://www.wyse.com/global.

Links to Related Documentation and Services Getting Started Guide: Wyse WSM ApplianceTM is intended for administrators of the Wyse WSM system. It provides a setup and configuration overview of the entire WSM system to help you get your Wyse WSM environment up and running quickly and easily. Publisher Guide: Wyse WSMTM is intended for administrators of the Wyse WSM system. It describes how to use Wyse WSM Publisher to publish applications and to make them available for distribution. Administrators Guide: Wyse WSMTM is intended for administrators of the Wyse WSM system. It provides information, and detailed system command and parameter configurations, to help administrators design and manage a Wyse WSM environment. It also explains how to use Wyse WSM, manage the availability of software applications for distribution to subscribers, manage application subscription licenses, install and configure published applications, provide subscriber profile and billing information for efficient application usage tracking, and control subscriber access to the Wyse WSM system. Users Guide: Wyse WSMTM is intended for users of the Wyse WSM Client system. It provides detailed instructions on using the Wyse WSM Client to manage the applications available to users from a network server. Wyse Thin Computing Software is available on the Wyse Web site at: http://www.wyse.com/products/software.

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Overview This chapter provides an overview of the Wyse WSM system. It explains the key components and services of the system so you can get a feel for how the system works before you install its various components.

Introducing Wyse WSM Wyse WSM makes it possible for IT staff to deploy operating systems and applications on demand to clients in near real-time. Wyse WSM offers these advantages over conventional computing solutions: •

On-demand OS and applications provisioning: IT can provision operating systems and applications to devices without having to visit individual desktops and without the failures common to traditional software distribution solutions.

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Centralized management of software updates and patches: IT can be sure that software is up to date all across the system, as well as eliminate downtime for upgrades.

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Fast deployment of new applications: IT can deliver applications at any time to respond to the organization’s up-to-the-minute needs.

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License management and metering: IT can control and monitor application license usage throughout the organization, and in so doing efficiently purchase licenses based on usage patterns.

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Management of application use: IT can determine which applications users subscribe to, auto-subscribe applications to some users, and specify mandatory applications for users.

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Scalability. IT can employ the Wyse WSM distributed architecture to support multiple servers and, therefore, multiple clients by using a tiered-server deployment.

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Reporting. IT can quickly get reports about applications and system usage.

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Instantaneous recovery from hardware failure. IT can replace a device with a new one and automatically download user data, applications, and an operating system to the new device.

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Monitoring. IT can monitor and generate reports about clients, license usage, and application usage.

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Chapter 2

Wyse WSM Key Components Wyse WSM provides streaming services through these key components: •

Simplified OS image creation tool: An OS image-creation tool that administrators use to create OS images so that the images can be deployed to clients.

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Wyse WSM Publisher, an application packager: An application-packaging tool that administrators use to create application images that can be deployed to end users.

•

Wyse WSM Servers: ·

Core Server. The primary WSM server that delivers OS images and application images to clients and (optionally) to Edge Servers. Administrators manage OS images and applications images throughout the network from the Core Server. They accomplish this through the Wyse WSM Administrator Console. After administrators create OS images and application images, they can stream them to clients from the Core Server.

·

Edge Servers. Additional WSM servers that provide streaming services to clients for scalability purposes. Edge Servers are optional.

·

Wyse WSM Administrator Console: A Web-based Administrator Console from which an IT administrator can control the entire installation process.

Wyse WSM Services Each Wyse WSM server — the Core Server as well as the Edge Servers — provides these services: •

WSM Administration Web Service: Provides an administration interface for the Wyse WSM.

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OS Authentication Service: Prevents unauthorized devices from connecting to the WSM system. It informs each device which OS image it has been configured to receive.

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OS Streaming Service: Responds to OS image requests from client devices.

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Application Authentication Service: Manages and tracks application licenses; meters application usage.

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Application Streaming Service: Services end-user application client requests.

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Monitor Service: Monitors and controls the Wyse WSM services on the Wyse WSM server. This service is in charge of detecting errors and outages, as well as stopping and starting the servers and monitoring their server load.

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Content Distribution Service: Synchronizes the repositories of OS and application images between the Core Server and remote servers.

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Multicast Boot Service: Multi-casts an OS image to devices when the system is set up to provide the OS Image in multi-cast mode.

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DHCP Proxy Service: Responds to requests from PXE devices; prevents Wyse WSM servers from responding to PXE requests from outside devices that are not part of the WSM system.

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TFTP Proxy Service: Allows for thin client booting, data transfer, and so on.

Overview

5

General Overview of the Wyse WSM Setup Process This section offers a general overview of installing the Wyse WSM system. Detailed instructions for completing these basic steps are found throughout this installation guide. To install the Wyse WSM system: 1. Meet all pre-installation requirements (see "Planning for Your Installation"). 2. Install the Wyse WSM Core Server (see "Installing and Configuring the WSM Core Server"). 3. Install and configure the Wyse WSM Client on a reference device (see "Installing and Configuring the WSM Client"). 4. Capture an OS Image to the Core Server and configure the OS Image using the WSM Administrator Console to enable streaming to clients (see "Capturing an OS Image to the Core Server"). 5. Configure one or more client devices to boot from this OS image (see "Configuring the OS Image for Network Mode"). 6. Configure Users in Groups (see Administrators Guide: Wyse WSMTM). 7. Publish applications and make them available for streaming (see Publisher Guide: Wyse WSMTM). 8. (Optional) Install one ore more Edge Servers (see "Installing and Configuring a WSM Edge Server").

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Chapter 2

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Preparing for Installation This chapter contains hardware and software requirements and the procedures you must complete to prepare the environment for the Wyse WSM system installation. If you configure multiple machines, you will repeat some of the steps. You must complete the Wyse WSM Core Server and Wyse WSM Client installation steps for each related machine being configured.

Recommended Technical Knowledge Wyse recommends that the person who installs Wyse WSM have this technical knowledge: •

Working knowledge of Windows Server 2000 and 2003.

•

Working knowledge of client/server systems and technologies.

•

A conceptual understanding of database systems and SQL server.

•

Working knowledge and understanding of the Windows registry, including machine profiles, user profiles, and software registry entries.

•

Experience in an environment with some automated/centralized networking tools.

•

Knowledge of Active Directory configuration.

Planning for Your Installation This section describes the hardware requirements, software requirements, and system and security credentials you need for a successful installation. It also offers a pre-installation checklist so you can be ready to start installing.

Pre-Installation Checklist Before you start begin installing, make sure you have met the requirements on this checklist: •

Obtain and configure all hardware, as necessary.

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Obtain administrator rights on all systems to begin the server installations.

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Install Windows 2000 Server or Windows 2003 Server systems on all server machines. Make sure all systems are up to date with current Microsoft service packs, patches, and updates.

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Download and install Microsoft Internet Explorer (IE) 6.0 or later on all machines.

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Obtain a Server License File from Wyse (provided to you by e-mail) for the system (see "Server License Files").

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Install the Microsoft SQL Server (see "Installing Microsoft SQL Server Using the WSM Prerequisites File"). Make sure the server is running before you begin installing WSM.

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Chapter 3 •

If needed, download and install the latest Microsoft SQL Server Service Pack (see "Installing the Latest Microsoft SQL Server Service Pack").

•

If you are planning to integrate Active Directory with Wyse WSM (see Administrators Guide: Wyse WSMTM), make sure that the Core Server and the Active Directory Server are part of the Domain before the administrator of the local system begins installing WSM Core Server.

Hardware Requirements Each machine must meet or exceed the minimum system requirements shown in Table 1. Table 1

Server Hardware Requirements

Category

Minimum Requirements

Recommended

CPU

1 GHz CPU

3 GHz dual CPU or higher

RAM

512 MB

1 GB or higher

Disk Space

20 GB + AppSets size

20 GB (RAID) + AppSets size (if applicable)

Network Interface Card (NIC)

100 Mbps

100 Mbps/1 Gbps

Note These requirements may vary due to application and operating system sizes.

Software Requirements Besides the Wyse WSM software, you must install the software shown in Table 2 on each server. Installing the most up-to-date version of each software package is highly recommended. Table 2

Server Software Requirements

Component

Software Requirements

Operating System

Microsoft Windows 2000 Server SP4 or Windows 2003 Server or later (includes SP1 or R2)

Database Server

Microsoft SQL Server 2000, 2005, or 2005 Express

Directory Service (optional)

Microsoft Active Directory

Preparing for Installation

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System Security and Credentials To keep the system secure, Wyse WSM uses various credentials. Most of these credentials are common for system administrators. The only new credential is for the Wyse WSM system itself. The following credentials require passwords when they are installed: •

Wyse WSM Database: The database requires a username and password for executing SQL queries. Each server in Wyse WSM requires this password to access the database. This information is stored encrypted in the Windows registry after installation. The default account is wsmdb; the default password is wsmdb.

•

Windows Service: All Wyse WSM servers are required to run as Windows Service with local system privileges. Note If you plan to integrate Active Directory with Wyse WSM without SSL, you must ensure that the WSM OS Authentication service is running with the credentials of an Active Directory user with privileges to create and manage computer accounts (for example, a member of the Account Operator group). For more information about integrating Active Directory with Wyse WSM without SSL, see Administrators Guide: Wyse WSMTM.

•

Wyse WSM: To administer the Wyse WSM provider environment, a default account named admin must be created in the system. This account enables you to log on for the first time and to configure the system. You can change the default password (admin) after you log in for the first time.

Server to Server Communication Ports The servers communicate through the port attribute in the Server table. These values are not exposed through the Administrator Console. However, a mechanism is in place to resolve port conflicts at startup. When the server detects a port conflict, it will try to allocate another port above it (for example: 5000 + 1, 5000 + 2, 5000 + 3, and so on). It will try for a maximum of 100 times before failing. The following is a list of servers and default Server/Server communication ports: •

OS Authentication Service (Default Port: 6910)

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OS Streaming Service (Default Port: 6911; note that this port can be configured to a different port by an administrator through the Administrator UI)

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Application Authentication Service (Default Port: 8001)

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Application Streaming Service (Default Port: 8002)

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Monitor Service (Default Port Range: 5000-5100)

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Content Distribution Service (Default Port: 20248)

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Multicast Boot Service (Default Port: 10703)

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DHCP Proxy Service (Default Port: 67) Note Ensure that these ports are open for proper communication between servers. If you have a firewall enabled on any server where Wyse WSM is installed, you must also ensure that the following ports are configured as follows: Content Distribution Service Client Port (Default Port: 10802) NetBIOS Name Service (Default Port: 137) TFTP Service (Default Port: 69)

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Chapter 3

Domain Names It is important to use DNS entries for mapping IPs to servers. Although you can use IP addresses, it will make scaling and system changes more difficult. This entry point DNS will be used to allow the client to talk to the server farm. The DNS name that is used should be entered into the machine name when configuring the core server (as described in "Installing and Configuring the WSM Core Server"). Also, the client port configured in that section will be the port used by the clients and will need to be configured in both the firewall and load-balancing switch. Wyse WSM requires a minimum of two public IP addresses with DNS entries.

Server License Files You need to obtain license files to start the system and register network devices (license files are provided to you in e-mail by Wyse). Wyse Technology uses license files to control client seats and prevent software piracy. A license file is encrypted using a PKI to sign each key based on x509 SSL Certificate. You need a key for any of the following reasons: •

adding additional network devices

•

license expiration

License files are stored in the database in an encrypted format. You can add the license file to the system by using the Administrator Console (after the server installation is complete). For instructions on adding the licenses file, refer to "Installing and Configuring a WSM Edge Server." For more details on the Administrator Console, refer to the Administrators Guide: Wyse WSMTM.

Installing Microsoft SQL Server Using the WSM Prerequisites File In most cases, you can install an SQL Server on the same machine as the Wyse WSM servers for a single-server installation. To do so, it is highly recommended that you use the WSM Prerequisites InstallShield Wizard (using the WSM_Prerequisites.msi file) to easily and automatically install everything you need for an SQL Server 2005 Express installation (including Microsoft .Net Framework 2.0). Simply double-click the WSM_Prerequisites.msi file and follow the wizard. Caution During the WSM Prerequisites InstallShield Wizard installation, do not close the Ready to Install the Program window (which continues to show in the background during installation) and do not click Install more than once. Doing either of these will prevent a successful installation.

Note For instructions on installing your own SQL Server, refer to "Installing Your Own SQL Server."

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Preparing for Installation

Configuring a DHCP Server A DHCP Server must be installed and configured on your network to provide IP addresses to your thin clients. For reference, the parameters shown in Table 3 must be specified. Table 3

DHCP server options

DHCP Option Number

Purpose

DHCP Option Value for the Thin Client

03

Gateway

Specific to the network. If a DNS server is not on the local area network, then specify the IP address of the gateway for the local area network in which the client resides. Otherwise, this option is optional.

06

IP Address of the DNS Server

Specify the IP address of DNS server that contains the record for the boot server.

60

Client Identifier

(Use Only if the DHCP Server is on the Same Machine as the WSM Server) - Set to PXE Client (“Configure DHCP option 60 to ‘PXEClient’” in the server properties).

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Chapter 3

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Installing and Configuring the WSM Core Server This chapter provides the detailed procedures you must complete to install the Wyse WSM Core Server. Although you can select custom installation configurations during the installation, it is recommended that you use the default configurations. Note Be sure you have completed all pre-installation requirements as described in "Preparing for Installation" before you begin installing the WSM Core Server.

Installing the WSM Core Server To install the WSM Core Server: 1. After downloading the Wyse WSM Server software, double-click the WSMServer.exe to open the Installation Wizard. Figure 1

Installation Wizard - Core Server

2. Click Next to open the License Agreement window.

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Chapter 4 Figure 2

License Agreement - Core Server

3. After reading the agreement, select the I accept the terms in the license agreement option and click Next to open the Destination Folder window. Figure 3

Destination Folder - Core Server

4. Click Next to open the Streaming Directory Information window. Note The Streaming Directory is where the Write Cache files, OS Images, and Application Images will be stored.

Installing and Configuring the WSM Core Server Figure 4

Streaming Directory Information - Core Server

5. Click Next to open the WSM Server Information window. Figure 5

WSM Server Information Window

6. Select the This is a new WSM installation option to install the Core Server. 7. Click Next to open the Database Server window. Figure 6

Database Server - Core Server

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Chapter 4 8. Use the following guidelines: •

Enter the Database Name to use for the SQL server (default is StreamingDB). Note Do not use special characters for the Database Name.

•

Enter the Username for the database (default is wsmdb).

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Enter the Password for the database (default is wsmdb@123).

•

Confirm the password by re-typing it in the Re-Type Password text box. Warning If you will be installing a WSM Edge Server in the future, be sure to remember the information you enter in this Database Server window, as you will need this information when you install the WSM Edge Server.

•

Click Next to open the Database Server and Authentication Method window.

Figure 7

Database Server and Authentication Method - Core Server

9. Use the following guidelines: •

Enter the Database Server IP Address or Name in the Database text box (you can use Browse to locate the server you want).

•

For a successful WSM installation, you must select the Server authentication using the Login ID and password below option for your connection.

•

Enter the Login ID and Password for the server in the appropriate text boxes.

•

Click Next to open the Ready to Install the Program window.

Installing and Configuring the WSM Core Server Figure 8

Ready to Install the Program - Core Server

10.Click Install to begin the installation. Figure 9

Installing WSM Core Server

Caution Do not interrupt the installation. During the installation, the WSM Server Configuration dialog box opens. Figure 10

WSM Server Configuration - Core Server

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Chapter 4 11. Select the Network Adapter to use, select the IP Address list to use, and then click OK to save the configurations, close the WSM Server Configuration dialog box, and open the Installation Wizard Completed window. Figure 11

Installation Wizard Completed - Core Server

12.Click Finish to close the InstallShield Wizard. 13.Continue with "Installing and Configuring a WSM Edge Server."

5

Starting Wyse WSM for the First Time This chapter provides the detailed procedures you must complete to start Wyse WSM for the first time. Note Be sure you have successfully installed the WSM Core Server before you complete the procedures in this section.

Using the Configuration Wizard After you successfully install the WSM Core Server, you can use the Configuration Wizard to add your Core Server License (required) and enable Active Directory integration with Wyse WSM (optional). Note You can skip any of the configurations in this section and complete the Wyse WSM system configurations according to your environment needs by following the appropriate procedures in the Administrators Guide: Wyse WSMTM. To complete the Configuration Wizard: 1. Open the Administrator Console login page by choosing Start | WSM Server | WSM on the machine to which you have installed the WSM Core Server (you can also open a Web browser from any machine with access to the WSM Core Server and go to http:/ /:8080/admin/).

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Chapter 5 Figure 12

Login page

2. Enter the Admin Username (default is admin) and Password (default is admin) and click Login to open the Import Server License page. Figure 13

Import Server License page

3. Click Browse to find and select the license.txt file that was provided to you by Wyse, and then click Import Server License to import the license and view the licence details. 4. Click Next to open the Configure Active Directory page. 5. Depending on whether or not you want to enable Active Directory integration with Wyse WSM, select or clear the Enable Active Directory check box. Note For information to help you decide whether or not you want to integrate Active Directory with your Wyse WSM system, refer to the Administrators Guide: Wyse WSMTM. If you need to configure or re-configure the Active Directory in the future, refer to the Administrators Guide: Wyse WSMTM. If you do not select the Enable Active Directory check box, click Finish to view the System Overview Congratulations page, and continue with step 15. If you select the Enable Active Directory check box, the Configure Active Directory page expands.

Starting Wyse WSM for the First Time Figure 14

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Configure Active Directory page - expanded

6. Enter the Group Synchronizing Polling Frequency time (number of seconds between synchronizing the members of user groups between the Active Directory and the Wyse WSM database; the default is 600 seconds, but you can turn off the feature by setting the time to 0). 7. Click Next to open the Add Domain page. Figure 15

Add Domain page

8. Enter the Domain Name of the Active Directory. 9. (Optional) Enter the DC Hostname or IP Address of the Active Directory. 10.Enter the Active Directory User. Note A user with privileges to create and manage computer accounts is needed for Active Directory integration. By default, members of the group named Account Operators or Domain Administrators have the privilege to create and maintain computers accounts. 11. Enter the Password. 12.Click Add Domain to add the domain and open the Import Groups page. Note The Domain is added to the list of available domains on the Active Directory Domains page.

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Chapter 5 Figure 16

Import Groups page

13.Select the User Groups you want by using the following guidelines: •

Enter the group name you want in the Group Name Contains text box (use only letters, numbers, dashes, spaces, the @ character, and periods).

•

Enter the LDAP Context Root.

•

Enter the Max Results limit (zero to the limit of all Users in Active Directory).

•

After entering your filter criteria, click Filter to view the results.

•

Scroll through the list of Groups and select the check boxes for the Group Names you want.

14.After selecting the Groups you want, click Finish to view the System Overview Configurations page. Note Users of these imported groups will automatically be added to the Wyse WSM User Name list on the Users page. Figure 17

System Overview Configurations page

Starting Wyse WSM for the First Time

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Note The Domains link only appears in the Category area if Active Directory is enabled. 15.After completing the Configuration Wizard, you can view the Core Server Details page to see that the Core Server Services are successfully running by clicking the Servers link in the Category list on the System Overview page, and then clicking the Name link of the Core Server. Figure 18

Core Server Details page

Now that the Core Server services are running, you can continue to configure the rest of the Wyse WSM system according to your environment needs by following the appropriate procedures in the Administrators Guide: Wyse WSMTM.

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Installing and Configuring the WSM Client This chapter provides the detailed procedures you must complete to install the Wyse WSM Client. Although you can select custom installation configurations during the installation, it is recommended that you use the default configurations. Note Be sure you have completed all pre-installation requirements as described in "Preparing for Installation" before you begin installing the WSM Client.

Preparing to Install the WSM Client This section contains the procedures you must complete to prepare the environment for the WSM Client installation. Before you begin installing the WSM Client, you must first decide where and how you want to install the WSM Client and complete all pre-installation requirements for the installation environment you want. After preparing the environment, you can install the WSM Client as described in "Installing the WSM Client." Note The Reference Device is the device from which you initially capture the OS image; subsequently, the Reference Device is used for applying patches to this OS image. The Reference Deice has a hard disk and a locally installed Windows operating system. After an OS image is captured from the Reference Device, other devices can be configured to boot from this OS image file in shared mode. Because other devices will boot from the Reference Device’s OS image, this image should be configured to meet the needs of all devices that will boot from it. The best practice is to reserve the Reference Device for use by the Administrator and not assign it to end users. This way, the Administrator can easily deploy and test OS images by using the Reference Device.

Installing the WSM Client on Wyse Thin Clients If you are planning to install the WSM Client on Wyse thin clients, you must complete the following: •

Access to reference device VRO with 4GB of flash.

•

Use USB CD-ROM drive. Although you can use other USB CD-ROM drives, the following are certified for use.

•

•

IBM USB CDROM, Model Part Number 00N8239

•

Addonics USB CDROM, Model Part Number AECD2K32UM.

Install the Microsoft operating system on the flash.

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Chapter 6

Installing the WSM Client in a VMware Environment If you are planning to use Wyse WSM in a VMware environment, you must complete the following: •

Create a target VM machine on an ESX Server as described on the VMware Web site and install the Microsoft operating system in VM.

•

Use USB CD-ROM drive. Although you can use other USB CD-ROM drives, the following are certified for use. •

IBM USB CDROM, Model Part Number 00N8239

•

Addonics USB CDROM, Model Part Number AECD2K32UM.

Installing the WSM Client To install the WSM Client: 1. After downloading the Wyse WSM Client software, double-click WSMClient.exe to open the InstallShield Wizard. Figure 19

InstallShield Wizard - WSM Client

2. Click Next to open the License Agreement window.

Installing and Configuring the WSM Client Figure 20

27

License Agreement - WSM Client

3. After reading the agreement, select the I accept the terms in the license agreement option and click Next to open the Customer Information window. Figure 21

Customer Information - WSM Client

4. Enter the User Name and Organization and click Next to open the Destination Folder window.

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Chapter 6 Figure 22

Destination Folder - WSM Client

5. Click Next to open the Ready to Install the Program window. Figure 23

Ready to Install the Program - WSM Client

6. Click Install to begin the installation. Figure 24

Installing WSM Client

Note During installation, Windows Logo testing messages may appear in front of or behind the wizard windows. If these messages appear, click Continue Anyway to continue the installation.

Installing and Configuring the WSM Client Figure 25

29

Windows Logo testing message - WSM Client

During the installation, the Found New Hardware Wizard opens. Figure 26

Found New Hardware Wizard - WSM Client

7. Select the Install the software automatically (Recommended) option and click Next to begin installation. Figure 27

Installing hardware - WSM Client

After the software is installed, the Completing the Found New Hardware Wizard window appears.

30

Chapter 6 Figure 28

Completing the Found New Hardware Wizard - WSM Client

8. Click Finish to close the wizard and open the WSM Client Config Wizard. Figure 29

WSM Client Config Wizard

9. Use the following guidelines to complete the WSM Client Config Wizard: •

Enter the Authentication Server Info IP address to be used by the WSM OS Authentication Service (this address is the same as the Core Server). The default Port information is automatically entered.

•

Enter the Imaging Server Info IP address to be used by the WSM OS Streaming Service (this address is the same as the Authentication Server Info IP Address). The default Port information is automatically entered.

•

Enter the Web Server Info Port address, if necessary. This is the port on which the Web server runs. The default is entered automatically.

•

Enter the IOS Streaming Max Packet Size. This is the maximum data size of OS streaming packets sent from the server to the client; the default value is 1420. If your network, to meet encryption or other types of requirements, requires a custom MTU (Maximum Transmission Unit) for IP packets, you can adjust this number to restrict the size of the packets. Set the value to 1370 to yield an MTU of 1398 (the maximum OS streaming data size [1370], plus the UDP header size [8], plus the IP

Installing and Configuring the WSM Client

31

header size [20]). Matching this value to the OS Streaming Max Packet Size setting on WSM servers is recommended. Note The default Client Info IP Address and Port, Subnet Mask, and Gateway IP Address are automatically entered. •

Click OK to close the WSM Client Config Wizard and open the InstallShield Wizard Completed window.

Figure 30

InstallShield Wizard Completed - WSM Client

10.Click Finish to close the InstallShield Wizard. After completing the procedures in this section, restart the system (Escape out of the network boot by pressing ESC) and continue with "Capturing an OS Image to the Core Server."

Capturing an OS Image to the Core Server After installing the Wyse WSM Client software, you must capture an OS Image to the Core Server. Note Be sure you have all peripherals you want to use (for example, keyboard, mouse, printers and so on) connected before you begin capturing the OS Image to the Core Server. To capture an OS Image to the Core Server: 1. After installing the Wyse WSM Client software, locate OSMVDiskImage.exe (the default location is C:\Program Files\Wyse\WSM\os).

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Chapter 6 Figure 31

OSMVDiskImage.exe

2. Double-click the OSMVDiskImage.exe to open the WSM VDisk Image Creation Utility window. Figure 32

WSM VDisk Image Creation Utility

3. Enter the Virtual disk size in MB (if you are running in shared mode, the maximum virtual disk size is 32 GB). 4. Enter a Disk name. 5. (Optional) Enter a Description for the disk. 6. Depending on whether or not you want to integrate WSM with Active Directory, select or clear the Enable Active Directory Integration check box. 7. Click OK to begin building the virtual disk.

Installing and Configuring the WSM Client Figure 33

33

Building Virtual Disk

After building is complete, the Done message appears in the WSM VDisk Image Creation Utility window. Figure 34

Done message

8. Click Finish to complete the OS Image capturing process. 9. After completing the procedures in this section, continue with "Configuring the OS Image for Network Mode."

Comparing Network and Mobile Mode An OS image can be provisioned to devices in two modes: •

Network mode - The device must always have a LAN connection to the WSM server (see "Configuring the OS Image for Network Mode").

•

Mobile mode - The OS image is provisioned to the hard disk on a laptop or other mobile device so that the device can operate without being connected to the server. The device can be disconnected from the server and still be operational (see "Configuring an OS Image for Mobile Mode"). Note Whichever mode is in use, the OS image itself remains the same; it is not modified in any way. The Network/Mobile modes apply to devices, not OS images. The same OS image can be used by Network mode devices and Mobile mode devices simultaneously. By choosing a mode, you are deciding how the device receives the OS image — over the network or cached to the local disk.

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Chapter 6

Configuring the OS Image for Network Mode After capturing an OS Image to a Core Server, you must, using the Administrator Console, configure the OS Image for use in Network mode. Note When users start the WSM Client device for the first time, they may encounter a WSM Client Login in progress message. This will occur for all users who log in and are not yet registered in the WSM Database. Completing the procedures in this section prevents these users from encountering these messages. To configure the OS Image: 1. Log in to the Administrator Console, add the OS Image you created in "Capturing an OS Image to the Core Server," and assign the OS Image to the Core Server. For procedures on adding an OS Image and assigning it to the Core Server, refer to the Administrators Guide: Wyse WSMTM. Note When adding the OS Image, be sure to select the No Cache (Private Mode) option for Mode. 2. Reboot the machine to which you installed the WSM Client and use the following guidelines for the DOS prompts: •

You must enter the client name.

•

Entering a description is optional.

•

Be sure you select the vdisk you just added in "Capturing an OS Image to the Core Server."

•

Press any key to restart the system. Note Upon system restart, close the WSM Client Login in progress message that appears (right-click the minimized application in the taskbar and select Close to close the window).

Figure 35

WSM Client Login in progress message

3. Upon system restart, the System Settings Change message appears; when this message appears, click No to close the window. Note that this is a good time to clean up or customize your environment (for example, selecting the desktop background, and so on, prior to sharing the OS Image on multiple client machines).

Installing and Configuring the WSM Client Figure 36

35

System Settings Change message

4. After you have completed customizing your environment, shut down the client machine. 5. After the client machine has shut down, log in to the Administrator Console. 6. Edit the OS Image you created in "Capturing an OS Image to the Core Server," so that either the Persistent Cache (Shared Mode) or Volatile Cache (Shared Mode) option is selected for the Mode. After completing the procedures in this section, the OS Image is ready to be used by multiple client machines. For more information, see Administrators Guide: Wyse WSMTM. Note In the future, if you want to copy or move an OS Image from one streaming server (for example, a lab environment) to another streaming server (for example, a production server), or if you want to change the current Active Directory integration mode (Enabled or Disabled), then that OS Image must be re-configured as described in "Reconfiguring an OS Image."

Configuring an OS Image for Mobile Mode To configure an OS image for Mobile mode, follow these basic steps: 1. Capture an OS image for the device (see the previous section in this chapter). You only need to complete this step once. 2. In the WSM console, choose Mobile Disconnected as the Connection Type (see Administrators Guide: Wyse WSMTM for more information about adding network and mobile devices). Choosing this option tells WSM that the OS image must be provisioned (or cached) to the device’s local hard disk. Note that the actual provisioning (or copying) doesn’t begin immediately. 3. Have the user reboot the device. The device will boot from the network initially. After the user logs in, the provisioning process will either start automatically (an enabled force provision) or when the user initiates it (a disabled force provision). To configure and provision additional devices for Moble mode, start with step 2. You don’t have to capture a new Network OS image for each additional mobile device. Warning Provisioning a mobile device erases all data currently on the device’s hard disk. Make sure mobile users understand that they will lose data currently on the hard disk when they provision an up-to-date OS image from the server.

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Chapter 6

Note In order to download an OS image for Mobile mode, the mobile device requires at least twice the amount of disk space as the OS image plus 100MB. For example, if the OS image being provisioned is 6GB, the mobile device requires at least 12GB+100MB of free disk space to accommodate the image. See Administrators Guide: Wyse WSMTM for more for information about converting a device from Network mode (the default) to Mobile mode.

7

Installing and Configuring a WSM Edge Server This chapter provides the detailed procedures you must complete to install a Wyse WSM Edge Server. Although you can select custom installation configurations during the installation, it is recommended that you use the default configurations. Note Be sure you have completed all pre-installation requirements as described in "Preparing for Installation" and installed WSM Core Server before you begin installing a WSM Edge Server.

Installing a WSM Edge Server To install a WSM Edge Server: 1. After downloading the Wyse WSM Server software, double-click WSMServer.exe to open the Welcome window. Figure 37

InstallShield Welcome - Edge Server

2. Click Next to open the License Agreement window.

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Chapter 7 Figure 38

License Agreement - Edge Server

3. After reading the agreement, select the I accept the terms in the license agreement option and click Next to open the Destination Folder window. Figure 39

Destination Folder - Edge Server

4. Click Next to open the Streaming Directory Information window. Figure 40

Streaming Directory Information - Edge Server

Note The Streaming Directory is where the Write Cache files, OS Images, and Application Images will be stored.

Installing and Configuring a WSM Edge Server

39

5. Click Next to open the WSM Server Information window. Figure 41

WSM Server Information - Edge Server

6. Select the This server belongs to the following WSM installation option and enter the Core server IP address to install the Edge Server and connect to the Core Server. 7. Click Next to open the Database Server and Authentication Method window. Note If the WSM Edge Server cannot connect to the Core Server Registry (for example, the remote registry is disabled on the Core Server for security reasons), then a warning message appears. Figure 42

Warning message - Edge Server

Click OK to close the Warning message and open the Database Server window. Figure 43

Database Server - Edge Server

Use the following guidelines: •

Enter the Database Name to use for the SQL server (default is StreamingDB).

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Chapter 7

Note Do not use special characters for the Database Name. •

Enter the Username for the database (default is wsmdb).

•

Enter the Password for the database (default is wsmdb@123).

•

Confirm the password by re-typing it in the Re-Type Password text box.

•

Click Next to open the Database Server and Authentication Method window.

Figure 44

Database Server and Authentication Method - Edge Server

8. Use the following guidelines: •

Enter the Database Server IP Address or Name in the Database text box (you can use Browse to find the server you want).

•

For a successful WSM installation, you must select the Server authentication using the Login ID and password below option for your connection.

•

Enter the Login ID and Password for the server in the appropriate text boxes.

•

Click Next to open the Ready to Install the Program window.

Figure 45

Ready to Install the Program - Edge Server

9. Click Install to begin the installation.

Installing and Configuring a WSM Edge Server Figure 46

41

Installing WSM Edge Server

Caution Do not interrupt the installation. During the installation, the WSM Server Configuration dialog box opens. Figure 47

WSM Server Configuration dialog box - Edge Server

10.Select the Network Adapter to use, select the IP Address list to use, and then click OK to save the configurations, close the WSM Server Configuration dialog box, and open the Installation Wizard Completed window. Figure 48

InstallShield Wizard Completed - Edge Server

11. Click Finish to close the InstallShield Wizard.

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8

System Maintenance This chapter contains information to help you successfully maintain the Wyse WSM system.

Passwords Wyse WSM uses three sets of username and password credentials. The following list describes how to change the passwords: Note It is strongly recommend that administrators implement a password policy. •

Wyse WSM Database – If you need to change the database user account password (default is wsmdb@123), you must change the account password on the database itself and then restart the Administrator service (Administrator Console). The next time you log into the Administrator Console, the Database Configuration page displays allowing you to edit the database configurations (including the user account password). After changing the database configurations you must restart all services on all servers for the changes to take effect.

•

Windows Service – If you change the windows system password on the administrator user, which is used to start the Wyse WSM services servers, then you will need to update the services. This is can be accomplished under the Management Console for Windows Services by selecting the Log On tab and changing the account password.

•

Wyse WSM – To change the administrator account password for the Wyse WSM provider environment, log in to the Wyse WSM as an administrator, select Change Password, and use the Change Password page.

Logs Errors pertaining to the Wyse WSM and related components are logged to the System Event Viewer. Descriptions of errors regarding licensing, server connections, database problems, configuration errors, and so on, are available through the System Event Viewer. Wyse WSM stores log files in the database and on your file system. These have a set size and will rollover when they become too large (making the system self-maintaining). The default size of these logs is 10,000,000 bytes. The Profile Log is a log of communication statistics on the server side giving information on how long request queue is at a given time, the effective bandwidth amount of requests received so far, and the type of requests received so far. It is located at the /server-install/log folder with the name in the format of: prof-<erver-id>-.txt. Format: Date [universal-time] [start-time] [delta-time] [request-count] [S/M] [CLIENT/CACHE] [IP address] [app-id] [fileID,pageID] (S=single, M=multiple)

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Chapter 8

Backup Recovery It is highly recommended that all system data is backed up for recovery purposes. Wyse WSM stores all system, topology, user, application, and usage data within the database. Since all information is contained in the Wyse WSM Database, backing up this database enables you to recover all system data. Use standard backup procedures common to database servers. For fault-tolerant systems, it is also recommended to replicate the database for fail-over.

System Monitoring Wyse WSM comes with built-in monitoring tools that can be used to watch and check the health of the system. When an administrator logs into the Administrator Console, the System Overview page is shown. The System Overview page allows you to quickly view important summary information for each functional area of the Wyse WSM system. It also provides links to all of the functional areas so you can easily perform many of the Administrator duties that are required to run and maintain your Wyse WSM environment. For example, the Overview page allows you to quickly see that a server requires your attention (since Wyse WSM has noted this server problem in the Requires Attention area and provides you a link to the Server functional area page that you need to address the message). For fault-tolerant provider systems, it is recommended to have system hardware monitoring in place. Third-party system monitoring software can be configured to watch and report on system status, including: •

Ping availability and response times

•

% CPU Utilization

•

Memory Available

•

Bandwidth consumption

The following list provides a few examples of system monitoring software: •

Tivoli by IBM

•

Big Brother by Quest software

•

Nagios by Nagios

•

Performance Monitor by Microsoft

9

Upgrading Wyse WSM This chapter provides the steps you need to complete to upgrade your Wyse WSM system from a previous version.

Preparing for Upgrade Installation To prepare for the upgrade installation: 1. Back up your WSM database before you begin the upgrade process. 2. Schedule the upgrade for a time when you can upgrade all of the servers at the same time. 3. Ensure that all devices are shut down during the upgrade process.

Performing the Upgrade To upgrade your Wyse WSM system from a previous version, you must perform the upgrade process in the following order: 1. Core Server (see "Upgrading the Core Server and Edge Servers"). 2. All Edge Servers (see "Upgrading the Core Server and Edge Servers"). 3. All Client OS Images (see "Upgrading the Client OS Images"). Note Application Images do not need to be upgraded. All Application Images of previous Wyse WSM versions are compatible with the latest Wyse WSM version.

Upgrading the Core Server and Edge Servers In the Wyse WSM upgrade installation, there is a single installation package for both the Core Server and the Edge Server(s). You must run the same installation package (WSMServer.exe) on both the Core Server and all of the Edge Servers that you have in your current Wyse WSM installation. During upgrade installation, the installation package will: 1. Check your current server for an existing installation of WSM. 2. Prompt you for an upgrade confirmation after finding that previous WSM components are installed.

46

Chapter 9 3. Prompt you for confirmation of the existing database settings. Caution It is recommended that you select the existing database settings and not change them at this time. If you need to change the location of the database, you must completely uninstall your current Wyse WSM installation (see "Uninstalling Wyse WSM Software"), and then install the new Wyse WSM version on the same machine according to the instructions in this guide. 4. Remove the existing WSM components. Caution During the upgrade installation for the servers, a message may appear informing you that a reboot is needed after the existing WSM components have been removed. Do not reboot the servers at this time. Click OK to close the message. 5. Install the new WSM components. 6. Retain the existing WSM settings. 7. Add default values for the new WSM features that are available. Note After the upgrade installation is successfully completed, a message will appear prompting you to reboot before the new WSM components can be used from the servers. You must reboot the servers at that time.

Upgrading the Client OS Images To upgrade the Client OS Images: 1. After downloading the Wyse WSM Client software, double-click WSMClient.exe to open the InstallShield Wizard (the software will automatically check to see if this installation is an upgrade installation). Figure 49

InstallShield Wizard - WSM Client Upgrade

2. Click Upgrade to begin installing the WSM Client upgrade.

Upgrading Wyse WSM Figure 50

Installing - WSM Client Upgrade

After installation is complete, the InstallShield Wizard Completed window appears. Figure 51

InstallShield Wizard Completed - WSM Client Upgrade

3. Click Finish to close the InstallShield Wizard and open the WSM Client Installer Information message prompting you to restart your system so that configuration changes made to WSM Client can take effect. Figure 52

WSM Client Installer Information - WSM Client Upgrade

4. Click Yes to restart you system.

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10

Troubleshooting This chapter contains information and help on installation, setup, conflicts, and general troubleshooting. For a complete list of error codes and descriptions, refer to "Error Codes."

Verifying if the Database Is Operational and Configured Correctly Follow these steps to verify if the database is operational and configured correctly: 1. Using the SQL Server Enterprise Manager, verify that the StreamingDB database exists. ·

To verify whether SQL Server user account wsmdb is set up correctly, choose Access Enterprise Manager. Then expand your SQL Server tree and expand the Security Folder. Then click Users, verify that the wsmdb exists, and verify that it has the proper permissions by right-clicking the wsmdb name and choosing Properties, clicking the Database Access tab, and selecting the StreamingDB. Then verify that the db_owner and public boxes are checked.

2. Verify that the ODBC Connection is set up correctly: a. Access the System DSN tab within the ODBC Data Source Administrator window under Administrative Tools. b. Select the StreamingDB connection and click Configure. c. Click Next, and then click Client Configuration. d. Click the TCP/IP option button and fill in the appropriate IP information for your SQL Server. e. Finish configuring the ODBC connection and verify that it was set up by running the Data Source connection test. f. Verify that a connection can be made from the WSM Server to the SQL Server.

Verifying that WSM Services are Running Follow these steps to verify that WSM services are running: 1. Log in with the WSM Administration UI with the admin account. 2. Go to the Servers page. 3. Click the name of the WSM Server. You go to the Server Details page. 4. Examine the Status column for down servers. 5. Click the Start link to start the service.

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Verifying if the ODBC is Operational and Configured Properly To allow communication between the WSM Server and the database, the installer creates and configures an ODBC connection. Follow these steps to verify that the ODBC Data Source is configured properly: 1. Open the Control Panel, choose Administrative Tools, and click Data Sources (ODBC). 2. Click on the System DSN tab and click Configure. 3. In the Name field, enter StreamingDB; in the Which SQL Server do you want to connect to? field, enter the IP address of your SQL Server; then click Next. 4. Select SQL Server Authentication. 5. In the Login ID field, enter wsmdb; in the Password field, enter the password for wsmdb; then click Next. 6. Click the Change the Default Database To check box and select StreamingDB in the list; then click Next. 7. Click Next to finish establishing the ODBC database connection. 8. Click Test Data Source, and click Next to determine whether the ODBC connection has been set up correctly. To indicate that the ODBC connection was set up correctly, you should see the Tests Completed Successfully message box. The server installation setup is now complete.

Audio Problems in the Streaming Environment Problem: All non-administrator users on the locally streamed OS Image are having audio problems. Solution: Use the following procedures to solve this problem: 1. Shut down all client devices booted from this OS Image. 2. Change the OS Image Mode to No Cache (Private Mode) using the Administrator Console (for procedures on editing an OS Image, refer to the Administrators Guide: Wyse WSMTM. 3. Boot one client device from the OS Image in No Cache (Private Mode). 4. Login to the client device as a user with administrator privileges and set the registry values as follows: A DWORD value named SType must be created and set to 19601 (decimal) in both of the following keys: •

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Efsd\

•

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\OTFileSpoofer\

5. Shut down the client device. 6. Change the OS Image Mode back to either Persistent Cache (Shared Mode) or Volatile Cache (Shared Mode) using the Administrator Console (for procedures on editing an OS Image, refer to the Administrators Guide: Wyse WSMTM. 7. Login as a non-administrator user, and verify that the audio is working properly.

Troubleshooting

51

Unable to Capture an OS Image after Cancelling the Capture Process Problem: A user cancels the OS Image capture process and then cannot restart the capture process again. Solution: Use the following procedures to solve this problem: 1. Reboot the client device. 2. Login to the hard disk. 3. Start the OS Image capture process as described in "Capturing an OS Image to the Core Server."

Error when Enabling Active Directory for the First Time Problem: After enabling and configuring the Active Directory for the first time (as described in "Installing and Configuring a WSM Edge Server"), clicking Finish produces an error stating that the Active Directory cannot be connected. Solution: Use the following procedures to solve this problem: •

Be sure that the Core Server and the Active Directory Server are part of the Domain before the administrator of the local system begins installing the WSM Core Server.

•

Ensure that the display name for the Active Directory user is the same as the user name used for connecting to Active Directory.

•

Ensure that you can ping the Domain (for example, wsm.com).

Error when Installing WSM Client on Windows XP Problem: You are installing the WSM Client on Windows XP (without a SP) and you encounter an error message that a .dll file is missing. Figure 53

Missing file message

Solution: Obtain winhttp.dll and copy it into the Windows system32 folder. After you have done this, begin installing the WSM Client as described in "System Maintenance."

Network Devices are Unable to be Created in the Active Directory Problem: You are trying to add a Network Device from the WSM Administrator Console and you encounter an error message. Solution: Use the following procedures, in the order presented, to solve this problem: 1. Ensure that the Network Device is created in Active Directory. 2. If you are using Active Directory integration without SSL, change the OS Authentication service to run with a user with Account Operator credentials. 3. Ensure that the Active Directory connection Status is Up.

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HTTP Error:404 /admin/ not found RequestURL=/admin/ powered by jetty Problem: You are logging in to the Administrator Console and you encounter the following error message: “HTTP Error:404 /admin/ not found RequestURL=/admin/ powered by jetty.” Solution: Use the following procedures, in the order presented, to solve this problem: 1. Ensure your WSM Administration Web Service is running (see "Verifying the Status of the Wyse WSM Service Files"). If you still encounter the error, go to Step 2. 2. Ensure that your database is correctly configured and running. If you still encounter the error, go to Step 3. 3. Open the registry at HKLM\System\CurrentControlSet\Services\WSMAdminService, add a multi-string key called DependOnService, set the value to MSSQLSERVER, and then reboot the Core Server.

Verifying the Status of the Wyse WSM Service Files A successful installation places the following WSM files into the Services folder (you can view these files by clicking Start | Control Panel | Administrative Tools | Services): •

WSM Administration Web Service - Provides an administration interface for the Wyse WSM.

•

OS Authentication Service - Allows you to manually start and stop the authentication service for the Wyse WSM.

•

OS Streaming Service - Allows you to manually start and stop the streaming service for the Wyse WSM.

•

Application Authentication Service - Manages subscriber licenses and metering application usage.

•

Application Streaming Service - Services end-user application client requests.

•

Monitor Service - Monitors and controls the Wyse WSM Services on the machine to which it is loaded.

•

Content Distribution Service - Allows you to synchronize the repositories of OS and Application images between the Core and remote servers.

•

Multicast Boot Service - Allows you to multi-cast the operating system information to devices when the system is setup to provide the OS Image in multi-cast mode.

•

DHCP Proxy Service - Allows you to prevent any unauthorized devices from connecting to the WSM system. It also prevents WSM from responding to other PXE requests from devices that are not part of the WSM system.

•

TFTP Proxy Service - Allows for thin client booting, data transfer, and so on.

Troubleshooting Figure 54

53

Services folder and WSM files

Note To start or stop a service, right-click on the service file (for example, WSM Administration Web Service) and select Start or Restart (to start the service) or select Stop (to stop the service).

Reconfiguring an OS Image If you want to copy or move an OS Image from one Core Server (for example, a lab environment) to another Core Server (for example, a production server), then that OS Image must first be re-configured. Similarly, if you want to change the current Active Directory integration mode (Enabled or Disabled), then that OS Image must be re-configured. Note These re-configuration procedures must be done on a client machine that has been booted from this OS Image in No Cache (Private Mode). For procedures on adding an OS Image and assigning it to a server, refer to the Administrators Guide: Wyse WSMTM. To re-configure an OS Image: 1. (Only required if you want to change the current Active Directory integration from Disabled to Enabled) Join the OS Image to the domain you specified (when you added the OS Image using the Administrator Console as described in "Capturing an OS Image to the Core Server") by using the Microsoft procedures for joining a domain, reboot the system, and continue with Step 2. 2. Login as a user with administrator privileges on the client machine and locate the WSMClientPostConfig.exe (default location is C:\Program Files\Wyse\WSM\os).

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Chapter 10 Figure 55

WSMClientPostConfig.exe

3. Double-click the WSMClientPostConfig.exe to open the WSM Client Post Configuration window. 4. Use the following guidelines to complete WSM Client Post Configuration dialog box: •

Depending on whether or not you want to integrate WSM with Active Directory, select or clear the Enable Active Directory Integration check box.

•

If you want to change the WSM Core Server settings, select the WSM Core Server settings check box and enter the new IP Address of the Core Server, and Port settings of the WSM OS Streaming Server.

5. Click OK. 6. Shut down the client machine. 7. Log in to the Administrator Console and edit the OS Image so that either the Persistent Cache (Shared Mode) or Volatile Cache (Shared Mode) option is selected for the Mode. For procedures on editing an OS Image, refer to the Administrators Guide: Wyse WSMTM. 8. If the intention of this re-configuration was to move the OS Image to a different Core Server, the OS Image can be now copied to that new Core Server, and added to the new Core Server through the Administration Console. For procedures on adding an OS Image to a server, refer to the Administrators Guide: Wyse WSMTM. After completing the procedures in this section the OS Image is ready to be used by multiple client machines.

Troubleshooting

55

Hostname and IP Address Changes If the Hostname or IP Address of a server is changed, WSM will attempt to automatically detect and reconfigure itself: •

IP address of an edge or core server is changed — If the IP address of an edge or core server changes, there is an automatic update of the corresponding WSM Data. If for any reason this automatic update fails, a message is displayed in the overview page to reflect this inconsistency. In this situation, you must reconfigure the system manually according to your required configurations (for configuration guidelines, refer to the Administrators Guide: Wyse WSMTM).

•

Name of an edge or core server is changed — If the name of an edge or core server changes, there is an automatic update of the corresponding WSM Data. If for any reason this automatic update fails, a message is displayed in the overview page to reflect this inconsistency. In this situation, you must reconfigure the system manually according to your required configurations (for configuration guidelines, refer to the Administrators Guide: Wyse WSMTM).

•

Hostname of the SQL Server machine is changed — If the hostname of the SQL Server machine is changed, the SQL Server must be reconfigured to continue to function correctly. If your SQL Server is on the same machine as your WSM Server software and you have used the default WSM password (password@123), then WSM will automatically reconfigure the SQL Server. If for any reason this automatic update fails, or the SQL Server is installed on a different machine than your WSM Server software, a message is displayed in the Overview page to reflect this inconsistency. Use the link provided in this message to open a page where you can enter a username and password and make this update manually. WSM will then reconfigure the SQL Server.

Uninstalling Wyse WSM Software To uninstall Wyse WSM software, use the Windows Add or Remove Programs tool (follow the Windows procedures for removing a program). Note Some uninstallations may require a reboot.

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A

Error Codes This appendix covers common errors that you may encounter in a displayed message box or in a log file. For information and help on installation, setup, conflicts, and general troubleshooting, refer to "Troubleshooting." Table 4

Error codes, symbolic representation, and error description

Code

Symbolic Representation

Error Description

2

OTERROR_AI_BAD_XML_FORMAT

Missing configuration data in the basicConfig.jsp file for the AutoInstall routine.

4

OTERROR_AI_SYSCHECK_REJECTED

Failed AutoInstall system check because of existing MacID.

10

OTERROR_AI_ENVTEST_BAD_OS

Unsupported Operating System version.

15

OTERROR_AI_ENVTEST_NO_APPSERV

Could not ping the Application server, probably because of an Application server outage or a firewall issue.

16

OTERROR_AI_ENVTEST_NO_SLIMSERV

Could not ping the Application Authentication Server, probably because of a Application Authentication Server outage or a firewall issue.

26

OTERROR_AI_TERMINAL_SESSION_DET

Client cannot be installed using Terminal Services.

3002 to 3008

OTERROR_EMS*

Network communication time-out.

3024 to 3030

OTERROR_EMS_PROXY*

Proxy issues with authentication or proxy gateway detection.

58

Appendix A Table 4

Error codes, symbolic representation, and error description, Continued

Code

Symbolic Representation

Error Description

5006

OTERROR_SLIM_AT_ALREADY_HELD

User attempted to run more sessions of an application than allowed (for information on license management, refer to the Administrators Guide: Wyse WSMTM).

5010

OTERROR_SLIM_USER_DISABLED

Disabled or deleted user attempted to run an application session.

7003

OTERROR_APS_BAD_PAGE_NUMBER

The page requested is not valid. Either the appset has been unloaded or badly published.

8001

OTERROR_DB_CONNECT_FAILURE

Servers could not connect to the database. Be sure that the ODBC and JDBC configurations are correct and DB is up.

10021

OTERROR_MONITOR_TERMINATED

Monitor terminated.

100020

OTERROR_OUT_OF_MEMORY

AutoInstall component cannot download the configuration XML, usually because of an old AutoInstall version.

B

Booting Wyse WSM on PXE and Non-PXE Networks To download a Wyse bootstrap file and begin streaming a Wyse WSM client, many networks use Intel’s PXE (Preboot eXecution Environment, also called “pixie”). PXE is supported in many BIOS, but not all networks are configured to use PXE. This appendix describes how to boot Wyse WSM clients on networks that don’t support PXE or that haven’t been modified to support PXE or standard DHCP. It also describes the PXE and non-PXE boot-up process, the prerequisites for performing a non-PXE boot-up, and how to boot Wyse WSM in a non-PXE network.

Comparing PXE and Non-PXE Boot-Ups The boot-up process for Wyse WSM clients is different in the PXE and non-PXE environment. This section examines the boot-up process, boot-up requirements, and boot-up features in PXE and non-PXE networks.

PXE and Non-PXE Boot-Up Processes The PXE and non-PXE boot-up processes are different. This section compares the different boot-up processes. In each environment, the bootstrap file resides in a different location: •

PXE environment: The WSM PXE bootstrap file (vldrmi13.bin) resides on a network TFTP server that is accessible by the WSM client.

•

Non-PXE environment: The WSM non-PXE bootstrap file (secrmi13.bin) resides on a hard disk, floppy disk, or USB key attached to the WSM client.

The boot-up process in the PXE and non-PXE environment is as follows:

1 2

3

PXE Boot-Up The WSM client boots up with the LAN/ PXE boot option enabled. In BIOS, the PXE client is executed.

The BIOS PXE client obtains network configurations and boot-server information from the DHCP server (for this to occur, the DHCP or proxy DHCP server must support PXE extended protocol).

Non-PXE Boot-Up The WSM client boots up to the hard disk, floppy disk, or USB-key device. BIOS loads and initiates the WSM non-PXE bootstrap file from the hard disk, floppy disk, or USB-key device. The WSM non-PXE bootstrap file tries to obtain network configurations from the standard DHCP server. If DHCP fails, the user can enter network configurations manually. (These statically configured network settings are saved in permanent storage so that they can be used on subsequent boot-ups.)

60

Appendix B

3A

4

PXE Boot-Up The BIOS PXE client downloads and executes the WSM PXE bootstrap file from the WSM server using TFTP. The WSM PXE bootstrap file communicates with the WSM Login server and starts the streaming process.

Non-PXE Boot-Up

The WSM non-PXE bootstrap file communicates with the WSM login server and starts the streaming process.

PXE and Non-PXE Boot-Up Requirements The requirements for PXE and non-PXE boot-ups are as follows:

WSM Client BIOS

PXE Boot-Up Must support PXE v0.99 or above.

DHCP server

Must support PXE.

WSM bootstrap The WSM bootstrap file installation must reside on a TFTP server that the WSM client can access over the network. This file’s location is established during the WSM server installation.

Non-PXE Boot-Up Must support PXE v2.0 or above. (PXE is not used, but the UNDI APIs within PXE support must be present for the non-PXE bootstrap file to communicate with the network. Some BIOS do not load UNDI support when the PXE Boot option is not used. A WSM non-PXE bootstrap will fail with a “No APIs” error when running on such BIOS.) If the non-PXE bootstrap file resides on a USB key, BIOS must support booting up to a USB key. Support is optional. If not supported, the user can enter a static IP for the WSM client. The WSM bootstrap file must be programmed into the WSM client’s hard disk, floppy disk, or USB key. This is a manual process. See “Non-PXE Bootstrap Deployment” for details.

PXE and Non-PXE Boot-Up Features The features for PXE and non-PXE boot-ups are as follows:

Use DHCP Use statically entered network configuration (IP, gateway, subnet mask, DNS servers, domain name) WSM login server IP

PXE Boot-Up Yes No

Non-PXE Boot-Up Yes (optional) Yes (if DHCP fails)

Hard-coded in the bootstrap file upon WSM installation

DNS lookup on hostname “WSMServer” or manually entered if DNS fails

61

Booting Wyse WSM on PXE and Non-PXE Networks PXE Boot-Up Dynamically obtain new WSM login No servers list from existing login server Save login servers list to permanent No storage; use saved settings on subsequent boot-ups G key reset (pressing the G key on N/A boot-up restores the WSM bootstrap file to default settings)

Non-PXE Boot-Up Yes Yes

Yes

Non-PXE Bootstrap Deployment To boot a Wyse WSM client on a network that doesn’t support PXE, the bootstrap file must reside on a local storage device attached to the WSM client, and the WSM client BIOS must be able to boot to the storage device where the non-PXE bootstrap file is installed. Following are deployment options and setup instructions for booting a Wyse WSM client from a non-PXE bootstrap file located on a floppy disk, hard disk or flash drive, or USB key. Wyse supports these non-PXE boot media and WSM client combinations: •

Wyse Vx0 or VLx0 thin clients: USB key, USB floppy disk.

•

X86-based PCs: Hard disk, built-in and USB floppy disk.

•

VMware virtual session: Floppy disk (in floppy disk image file format).

Launching Non-PXE from a Floppy Disk A WSM non-PXE boot floppy image can be downloaded from the Wyse Knowledgebase at this address: www.wyse.com/serviceandsupport/support/kbase.asp. Configure a VMware virtual session floppy device as follows: 1. Select the WSM non-PXE boot floppy image file provided by Wyse. 2. Connect at power up. Power up the virtual session when you have finished configuring the virtual session floppy device. Configure Wyse thin clients and X86-based PCs as follows: 1. Use any third-party tool (such as dskimage) to program a 1.44MB floppy disk from the WSM non-PXE boot floppy image you downloaded from the Wyse Web site. 2. Configure the WSM Client BIOS to boot from the built-in or USB floppy disk. 3. Plug in the WSM non-PXE boot floppy and power up the WSM client.

62

Appendix B

Launching Non-PXE from a Hard Disk or Flash Drive This section explains how to prepare a non-PXE hard disk or flash drive for WSM non-PXE bootstrap and how to boot from a non-PXE hard disk or flash drive.

Preparing the Hard Disk or Flash Drive Use the WSM Bootstrap Utility to prepare a hard disk or flash drive so you can use it for a WSM non-PXE bootstrap. This application is available in the client utilities package. Note You cannot create a bootstrap partition on a bootstrap partition previously created by the WSM Bootstrap Utility. Even if you specify the size of the partition to be the required 8MB, Windows in most cases rounds the size of the partition to less than 8MB, rendering the bootstrap invalid. To create a new bootstrap partition, either erase the old partition and allocate 8MB or more to it, or create a new partition larger than 8MB. After you start the utility, you see the WSM Bootstrap Utility dialog box. Figure 56

WSM Bootstrap Utility dialog box

Follow these steps to prepare a hard disk or flash drive for a WSM non-PXE bootstrap: 1. On the Available Disks drop-down list, choose a drive connected to the system. Network drives and mapped drives are not listed. 2. On the Drive to Format drop-down list, choose which drive you want to format as the drive for the WSM non-PXE bootstrap (if a hard disk has existing partitions, all available partitions will be listed in the Drive to Format drop-down list). After you choose a drive, the Drive Details section of the dialog box provides information about the drive you selected. Review this information to make sure the drive you selected is sufficient for the WSM non-PXE bootstrap: ·

Type: Lists the type of drive you selected. Hard disks and flash drives are fixed.

·

Format: Lists the format that the drive supports—FAT, FAT32, or NTFS.

·

Capacity: Lists the storage capacity of the drive. The minimum capacity requirement for a non-PXE boot partition is 8MB.

·

Partition: Indicates whether the partition you selected is an active partition.

3. Click the Create button to begin creating a non-PXE bootstrap partition on the drive you selected.

Booting Wyse WSM on PXE and Non-PXE Networks

63

The WSM Bootstrap Utility does the following: 1. Changes the drive’s partition information to show 8MB only. Note Even if the drive being partitioned is more than 8MB in size, if you select it as the WSM non-PXE bootstrap drive, its size is reduced to 8MB and the remaining capacity is wasted. However, you can reuse the wasted space by creating another drive using Windows’ Disk Management Console. 2. Formats the drive with the FAT12 format, makes it Active (i.e., bootable), and installs the WSM non-PXE bootstrap. Warning The partition will be repartitioned and reformatted. Any existing files on the partition will be erased. In the case of a raw disk with no existing partitions, clicking the Create button begins creating a non-PXE bootstrap partition on the raw disk. The utility creates an 8MB partition in FAT12 format, makes it bootable, and installs the non-PXE bootstrap file.

Booting from a Non-PXE Hard Disk or Flash Drive Follow these steps to boot from a non-PXE hard disk or flash drive: 1. Make sure your WSM client BIOS is configured to boot from the local hard disk. 2. Power up the WSM client.

Launching Non-PXE from a USB Key To program a USB key as the WSM non-PXE bootstrap partition, the USB flash key must be preformatted to a bootable hard drive in the FAT16 or FAT32 format. Formatting drives for FAT16 or FAT32 can be accomplished with any third-party tool that makes bootable USB keys.

Preparing the USB Key Follow these steps to prepare the non-PXE USB key: 1. Use a third-party tool to format a USB key to a bootable hard drive in FAT16 or FAT32 format. Note that floppy drive partitions are not acceptable. 2. With the USB key plugged in, launch the WSM Bootstrap Utility. 3. Select the drive letter to which the USB key is mounted. 4. Click Create. The WSM Bootstrap Utility installs a WSM non-PXE bootstrap file on the USB key. The drive is not re-formatted; any existing files on the drive are preserved.

64

Appendix B

Booting from a Non-PXE USB Key Follow these steps to boot to the WSM client: 1. Configure the WSM client BIOS to boot to the USB key. 2. Power on the WSM client.

Configuring BIOS to Boot to the USB Key Different BIOS have different configuration fields for setting boot priorities and options. Following are instructions when working with Wyse Vx0 thin clients: •

Boot priorities can be set on the Advanced BIOS Features page.

•

Boot Other Device should be enabled. Alternatively, select Hard Disk as one of the First/Second/Third Boot Devices. If an IDE hard disk or flash drive is installed, make sure USB-HDD0 is set to the highest priority under the Hard Disk Boot Priority setting. Note Some BIOS do not work well with certain USB keys. Such BIOS may not be able to read the USB key at all, or experience long delays when writing on the USB key. If the BIOS fails to read the USB key, WSM non-PXE bootstrap will not be able to run.

Entering Network Configuration Information for Non-PXE Boot-Ups In a network that does not have a DHCP server, the WSM non-PXE bootstrap file will fail to obtain the network configuration information from the standard DHCP server. To provide this information, the user must enter a valid IP address for the client computer, and, optionally, the gateway IP, subnet mask, and DNS IP on the opening screen (you can press Esc to bypass a specific input request if you don’t know the information being requested). Finally, the user must enter at least one WSM Authentication Server IP so that the client computer can boot up through the WSM server. Note Network configuration information is saved in permanent storage so that it can be used on subsequent boot-ups. To erase previously entered network configurations, press the G key on boot-up. Users will then be presented with a G-key menu with one of the options displayed as “: Clear previously saved network configurations and Login Server lists?”. Enter and confirm the operation by typing “yes” when prompted.

C

Installing Your Own SQL Server In special cases of a large production environment, it is recommended that you install the Database Server on a server machine that is separate from the Wyse WSM servers. WSM supports three databases: SQL Server 2000, SQL Server 2005, and SQL Server 2005 Express. Make sure that your network is configured to allow all servers to communicate with your database on the configured SQL port. All servers will authenticate with the database using configured credentials. The following sections include instructions for installing the supported jdatabases. Caution You should refer to the documentation provided by the database vendor for complete installation instructions, performance enhancements, and setup.

Note IMPORTANT: In most cases, you can install an SQL Server on the same machine as the Wyse WSM servers for a single-server installation. To do so, it is highly recommended that you use the WSM Prerequisites InstallShield Wizard as described in "Installing Microsoft SQL Server Using the WSM Prerequisites File."

Installing SQL Server 2000 To install the Microsoft SQL Server: 1. Start the SQL Server installation and select the Install SQL Server Components option. 2. Select the Database Server option, select the Local Computer option, and click Next. 3. Select the Create a new instance of SQL server, or install client tools installation option and click Next. 4. Enter your name, company name, and click Next. 5. After reading and agreeing to the End User License Agreement, click Yes. 6. Select the Server and Client Tools installation option and click Next. 7. Select the Default installation option and click Next. 8. Select the Typical setup type option and click Next. 9. Within the Service Account window, ensure that the Use the same account for each service option is selected.

66

Appendix C 10.Select one of the following Service Setting options: •

If you plan to install all of the components of the Wyse WSM Core Server onto one server, select the Use the Local System Account option and click Next.

•

If you have a domain level user account, select the Use a Domain User Account option, enter the appropriate account information, and click Next.

11. Select the Mixed Mode authentication mode option and click Next. Note Verify that the database is configured to run in Mixed Mode for authentication. Wyse WSM uses both ODBC and JDBC to communicate with the database using SQL authentication. If Mixed Mode is not chosen, the servers cannot communicate with the database. This setting is located under the Security tab of the database properties labelled SQL Server and Windows NT. 12.Click Next to start the installation. 13.Select a licensing mode and click Next. 14.After the setup is complete click Finish.

Installing SQL Server 2005 or SQL Server 2005 Express Follow these steps to install SQL Server 2005 or SQL Server 2005 Express: 1. Start the SQL Server 2005 installation. 2. Select the Server Components, Tools, Books Online, and Samples option. 3. Click Next to accept the licensing terms and conditions. 4. Click Install to install software components required prior to installing SQL Server 2005. 5. Click Next when the component installation is complete (it may take several minutes for the components to be installed and configured). 6. After a system configuration check is complete, the Microsoft SQL Server Installation dialog appears; click Next. You see the Registration Information dialog box. 7. Clear the Hide Advanced Configuration Options check box. 8. Click Next after the next system configuration check is complete. 9. Enter your name and company name; then click Next. 10.. Select the components Database Services and Workstation Client components; then click Next. 11. Select Default instance (don’t specify a named instance); then click Next. 12.Select Use the Local System Account; then click Next. 13.Select Mixed Mode as your Authentication mode (an important step); then click Next. Caution Make sure that the database is configured to run in Mixed Mode for authentication. Wyse WSM uses both ODBC and JDBC to communicate with the database using SQL authentication. If Mixed Mode is not chosen, the

Installing Your Own SQL Server

67

servers cannot communicate with the database. You can verify this setting by looking under the Security tab of the database properties labeled SQL Server and Windows NT. 14.Select the SQL Collations option button and Dictionary Order, Case-Insensitive, for Use with 1252 Character Set; then click Next. 15.Clear both of the error usage and reporting boxes; then click Next. 16.Click Install to start the installation (it may take several minutes). 17.Click Next after all components have been installed and configured. 18.Review the installation summary and click Finish. 19.After installation is complete, be sure to enable the TCP/IP communication protocol for the SQL Server by opening the SQL Server Configuration Manager and enabling the protocol. Figure 57

SQL Server Configuration Manager

Note If you plan to install the database on a separate server, install the SQL Server Client Tools on the same machine that will host the WSM server software.

Installing the Latest Microsoft SQL Server Service Pack It is recommended that you download and install the latest service pack for the SQL Server version that you are using. For SQL Server 2000, Service Pack 3A or later is required. For complete information on SQL service packs, refer to the Microsoft Web site. Note If you are given the option to modify the Authentication Mode during service pack installation, select Mixed Mode to allow the Wyse WSM Core Server software to access the database.

68

Appendix C

This page intentionally blank.

Figures 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53

Installation Wizard - Core Server 13 License Agreement - Core Server 14 Destination Folder - Core Server 14 Streaming Directory Information - Core Server 15 WSM Server Information Window 15 Database Server - Core Server 15 Database Server and Authentication Method - Core Server 16 Ready to Install the Program - Core Server 17 Installing WSM Core Server 17 WSM Server Configuration - Core Server 17 Installation Wizard Completed - Core Server 18 Login page 20 Import Server License page 20 Configure Active Directory page - expanded 21 Add Domain page 21 Import Groups page 22 System Overview Configurations page 22 Core Server Details page 23 InstallShield Wizard - WSM Client 26 License Agreement - WSM Client 27 Customer Information - WSM Client 27 Destination Folder - WSM Client 28 Ready to Install the Program - WSM Client 28 Installing WSM Client 28 Windows Logo testing message - WSM Client 29 Found New Hardware Wizard - WSM Client 29 Installing hardware - WSM Client 29 Completing the Found New Hardware Wizard - WSM Client 30 WSM Client Config Wizard 30 InstallShield Wizard Completed - WSM Client 31 OSMVDiskImage.exe 32 WSM VDisk Image Creation Utility 32 Building Virtual Disk 33 Done message 33 WSM Client Login in progress message 34 System Settings Change message 35 InstallShield Welcome - Edge Server 37 License Agreement - Edge Server 38 Destination Folder - Edge Server 38 Streaming Directory Information - Edge Server 38 WSM Server Information - Edge Server 39 Warning message - Edge Server 39 Database Server - Edge Server 39 Database Server and Authentication Method - Edge Server 40 Ready to Install the Program - Edge Server 40 Installing WSM Edge Server 41 WSM Server Configuration dialog box - Edge Server 41 InstallShield Wizard Completed - Edge Server 41 InstallShield Wizard - WSM Client Upgrade 46 Installing - WSM Client Upgrade 47 InstallShield Wizard Completed - WSM Client Upgrade 47 WSM Client Installer Information - WSM Client Upgrade 47 Missing file message 51

70 54 55 56 57

Services folder and WSM files 53 WSMClientPostConfig.exe 54 WSM Bootstrap Utility dialog box 62 SQL Server Configuration Manager 67

Tables 1 2 3 4

Server Hardware Requirements 8 Server Software Requirements 8 DHCP server options 11 Error codes, symbolic representation, and error description

57

Installation Guide Wyse WSMTM Release 2.3 Issue: 040609

Written and published by: Wyse Technology Inc., April 2009 Created using FrameMaker® and Acrobat®