Welcomer Application & Job Description (fatma)

Milton Keynes MIND Farthing House

Counselling Centre For Better Mental Health

CONFIDENTIAL APPLICATION FORM – WELCOMER Name:Fatma Ismail Address:6 Arnos Grove, Monkston Park, Milton Keynes.MK10 9PP D.O.B. 21/4/73 Telephone Numbers: 07950 528838 E-Mail: [email protected] State briefly your interest in becoming a volunteer with Farthing House Counselling Centre:-

Have you any relevant previous experience you feel might be useful? I have experience dealing with customers and

Please give names and addresses of 2 referees – 1 personal and 1 professional

74 Farthing Grove, Netherfield, Milton Keynes MK6 4HH Tel: (01908) 667055 Email: [email protected] www.farthing-house.org.uk Registered Office: 74 Farthing Grove, Netherfield, Milton Keynes MK6 4HH Registered in England No.2902056 Charity No.1035220 Affiliated to MIND National BACP Accredited Milton Keynes M IND operates an Equal Opportunities Policy

Please state times of availability:

Current Occupation:

---------------------------------------------------------------------------------------------------------------------------OFFICE USE ONLY: Contract CRB Handbook References Key

Milton Keynes MIND Farthing House

Counselling Centre For Better Mental Health

VOLUNTEER RECEPTIONIST/WELCOMER JOB DESCRIPTION 1.

To receive and welcome all who use or visit Farthing House Counselling Centre, including making tea and coffee if requested. This may occasionally require the looking after of small children while their parent is having counselling.

2.

To take telephone calls and to be able to deal sensitively and efficiently with all calls.

3.

To check counselling rooms are fully prepared for clients with fresh jugs of water, clean drinking glasses and supply of paper tissues.

4.

To make a minimum commitment of 3 hours per week in order to ensure an efficient rota system.

5. 6.

Where relevant, to agree to ongoing training produced by Farthing House. Volunteers will be responsible in the first instance to the Manager of Farthing House Counselling Centre who will provide support and supervision.

7.

Personal commitment to Equal Opportunities.

PERSONAL SPECIFICATION 1.

Ability to deal sensitively with people who are asking for help or may be distressed.

2.

Ability to develop listening and communication skills

3.

Awareness of issues about confidentiality

4.

Willingness to participate fully in any available training programme

5.

Above all, we are looking for people with enthusiasm and a flexibility of approach.