Week 3 - Leadership, Management And Motivation.ppt

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Management, Motivation and Leadership: Bringing Business to Life

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

• What is the role of management and why is it important to organizational success? • What are the key theories and current practices of motivation? • What are the categories of business planning? • What is strategic planning? • What is the purpose of organizing as a management function? • What is the role of managerial leadership and key leadership roles? • What is the management control process? BUSN

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Bringing Resources to Life

Management Achieving the goals of an organization through planning, organizing, leading, and controlling organizational resources including people, money and time

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©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Management Hierarchy: Levels of Responsibility

Top Management • Articulate Vision • Establish Priorities Middle Management • Facilitate Communication • Coordinate Teams

First Line Management • Train, Motivate, Evaluate Employees • Manage Daily Processes © 2009 South-Western, a division of Cengage Learning

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©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Management Skills: Having What it Takes to Get the Job Done

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Motivation: Lighting the Fire

• Good managers motivate others to reach their best. • Motivated workers feel great about work.

• Workers who feel good, produce more. • Diverse range of motivation theories

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©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Theories of Motivation: Maslow’s Hierarchy of Needs Theory

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Theories of Motivation: Theory X and Theory Y

Theory X Assumptions

Theory Y Assumptions

Workers dislike work and will avoid it

Work is as natural as play or rest—workers do not dislike it

Fear is motivating—coercion and threats are vital

Rewards can motivate—people can exercise self-direction and self-control

People prefer to be directed, avoiding responsibility

People can accept, and even seek responsibility Imagination, creativity, and ingenuity is widely distributed Intellectual capacity of average workers is underutilized

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©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Theories of Motivation: Job Enrichment

Creating jobs with meaningful content, creative work:  Skill Variety

 Task Identity  Task Significance  Autonomy

 Feedback

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©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Theories of Motivation: Expectancy Theory

Relationship among individual effort, individual performance and individual reward

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©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Theory of Motivation: Equity Theory

• Perception of fairness directly impacts worker motivation. • The response to inequity almost always involves:    

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Challenges to the system Changing work habits (negatively) Distorting your perceptions Leaving the company

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Motivation Today

• Range of motivation approaches • Engaged and productive workers • Emphasis on corporate culture • Expanded incentives • Focus on training and development

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©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Planning: Figuring Out Where to Go and How to Get There

• The planning function is core to effective management. • The best plans keep the organization on track, but flexible  Cut throat competition  Rapid change

 Economic uncertainty

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©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Planning: Figuring Out Where to Go and How to Get There

Type of Planning

Management Level

Strategic Planning

Senior Management

• Should we acquire a new company? • Should we outsource?

Tactical Planning

Middle Management

• Should we invest in new equipment? • Should we spend fewer ad dollars?

Operational Planning

First line Management

• How should employees be scheduled? • How should customers be greeted?

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Examples of Planning Questions and Concerns

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Contingency Planning

How should we respond if our competitors start a price war? What should we do if the government regulates our industry? How can we restart our business if a natural disaster destroys our plant?

How will we evacuate employees if terrorists strike our headquarters? BUSN

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Strategic Planning: Setting the Agenda

• Define the mission • Evaluate competitive position • Set goals

• Create strategies • Implement strategies

• Evaluate results and incorporate lessons

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©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Defining Your Mission

Organization’s purpose, values, and core goals, providing the framework for all other plans Nike’s mission is to bring inspiration and innovation to every athlete* in the world. *If you have a body, you are an athlete.

State Farm's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Google's mission is to organize the world's information and make it universally accessible and useful. BUSN

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Evaluating Your Competitive Position: SWOT Analysis

Strengths, Weaknesses, Opportunities and Threats (SWOT) Potential internal strengths: • Premium brand name • Proven management team • Lower costs/higher margins

Potential external opportunities: • Higher consumer demand • Complacent competitors • Growth in foreign markets

Potential internal weaknesses: • Low employee satisfaction • Inadequate financial resources • Poor location

Potential external threats: • A powerful new competitor • A deep recession • New government regulations

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©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Setting Your Strategic Goals

Creating Your Strategies  SWOT is a starting point  Respond to environment  Dynamic and flexible

Implementing Your Strategies  Tactical planning  Coordination of middle managers

Evaluating Your Results and Incorporating Lessons  Continual process  Controlling function  Factor in lessons BUSN

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Goal Setting: Getting it Right

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Organizing: Fitting Together the Puzzle Pieces

• Logical structure for people, their jobs, and interaction • Multiple options for structure • Managers consider:     

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Goals and objectives Products Technology Size Competitors

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Organization Chart

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Key Organization Considerations

• Degree of Centralization • Span of Control • Departmentalization

    

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Functional Product Customer Geographical Process

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Organizational Models

Line Organization – clear, simple chain of command.

Staff Managers – provide advice and assistance. Legal, Accounting, HR

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©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Matrix Organization

Functional Manager

Project Manager

Matrix Organization – • Brings together specialists to work on projects • No clear chain of command • Effective for project type work BUSN

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Hybrid Departmentalization

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Leadership: Directing and Inspiring

• Autocratic leaders hoard decision-making power for themselves. • Democratic leaders share power with their followers. • Free-reign leaders set objectives for their followers but give them freedom to choose how they accomplish those goals.

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©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Leadership: Power & Influence

Leadership traits go hand-and-hand with power and influence • Position provides a leader formal authority to either reward or punish.

• Expertise comes from a person’s abilities and experience. • Personality comes from a person’s character.

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©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Management, Motivation and Leadership: Bringing Business to Life

Controlling: Making Sure It All Works

1. Establish clear performance standards 2. Measure actual performance against standards 3. Take corrective action if necessary

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©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Looking Back

• What is the role of management and why is it important to organizational success?

• What are the key theories and current practices of motivation? • What are the categories of business planning? • What is strategic planning? • What is the purpose of organizing as a management function? • What is the role of managerial leadership and key leadership roles? • What is the management control process? BUSN

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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