Virtual University Of Pakistan
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Virtual University of Pakistan Teaching Schedule Semester Week/ Lecture Week 1 1.
Topics to be covered Communication ¾ Importance of Communication ¾ Process of Communication Idea Encoding Channel Decoding Feedback ¾ Noise
2.
Levels of Communication ¾ Intrapersonal Communication ¾ Important Characteristics of Intrapersonal communication Frame of Reference Creativity Self Talk Risk taking Behavior
3.
Interpersonal Communication ¾ Behavior and Interpersonal Communication ¾ The Contextual View ¾ The Developmental View ¾ Functions of Interpersonal Communication
Week 2 4.
Communication in the Organization ¾ Guiding Principles ¾ Mediated Communication
Page 1 of 11
Book
Chapter No.
¾ Person to Group Communication ¾ Mass Communication ¾ Downward Communication ¾ Upward Communication ¾ Lateral Communication 5.
Communication Destination ¾ Internal Communication ¾ External Communication ¾ Benefits of Communication to Employees ¾ Benefits of Communication to the Organization ¾ Communication solves all problems
6.
Listening ¾ Process of Listening ¾ Levels of Listening ¾ Types of Listening ¾ Listening Characteristics ¾ Assignment 1
Week 3 7.
8.
Improving your Listening Skills ¾ Tips to become a better Listener Don’t Talk Listen Keep an open mind Don’t jump to conclusion Ask Questions Don’t get distracted Use your brain power Provide Feedback Non Verbal Communication ¾ Types of non verbal communication Appearance Facial expressions Eye Contact Gestures
Page 2 of 11
9.
Week 4 10.
Touching Posture
Characteristics of voice
Barriers of Communication ¾ Over communication ¾ Conflicting information ¾ Language differences ¾ Interests and Attitudes ¾ Tendency to Evaluate Barriers of Communication(continued) ¾ Badly expressed message ¾ Loss in Transmission ¾ Poor Retention ¾ Inattentive Listening ¾ Differing Status ¾ Prejudices ¾ “I” attitude ¾ Resistance to change ¾ Refutations and Arguments
11.
Overcoming Communication Barriers ¾ Listener Barriers ¾ Sender Message Barriers ¾ Physical Barriers
12.
Speech ¾ Audience Analysis ¾ Demographic Factors ¾ Distraction Assignment 2
Week 5 13.
Selecting a Topic ¾ Guidelines for selecting a Topic ¾ Rules of finding a Topic Researching your Topic Gathering Material Periodical Indexes
Page 3 of 11
14.
Thesis Statement ¾ Defining Thesis Statement ¾ Purpose of Thesis ¾ Appropriateness of thesis ¾ Scope of the Thesis ¾ Correctness of Thesis ¾ Development of Thesis Clarity Logical Equal in Value Central to Issue
15.
Introduction of Speech ¾ Purpose of Introduction Getting attention Introduce the Thesis Adapting to audience Establishing rapport with audience
Week 6 16.
Body of Speech ¾ Construct an Outline ¾ Organizational Patterns Spatial Chronological Topical Logical ¾ Concluding the Speech Summary Quotation, summary or example Statement of personal Intention Call to Action
17.
Modes of Delivery ¾ Reading from Manuscript ¾ Presenting from Memory ¾ Speaking extemporaneously ¾ Impromptu speech
18.
Strategic Oral Delivery ¾ Vocal Cues
Page 4 of 11
Pitch Volume Rate Tone Speech Patterns Articulation Filters Pauses Accented Speech ¾ Visual Cues ¾ Avoid Distracting Factors
Assignment 3 Week 7 19.
Making a Good Speech ¾ Guidelines for making good speech ¾ Overcoming stage freight ¾ Types of Speech Informative speech Persuasive speech Ceremonial speech
20.
Handling Questions and Answers ¾ Anticipating ¾ Answering ¾ Revising ¾ Rehearsing ¾ Inviting Questions & comments
21.
Responding Questions & Answers ¾ Essentials for effective Response Listen Discern Affirm Answer ¾ Appropriate Disruptive Responses ¾ Disruptive incidents ¾ Disruptive behavior Assignment 4
Page 5 of 11
Week 8 22.
Significance of the Setting ¾ Psychological Reasons ¾ Perceptual Reasons ¾ Speaker concentration ¾ Complementary characteristics ¾ Seating consideration and room Arrangements ¾ Types of seating arrangement
MID TERM EXAM Week 9
MID TERM EXAM 23.
Visual Aids ¾ Why visual aid in necessary? ¾ Popularly used Visual Aids Computer based presentation Video 35mm Slides
24.
Visual Aids(continued) ¾ Overhead Transparencies ¾ Flip Charts ¾ White boards ¾ Handouts ¾ Guidelines for choosing and creating visual aids Assignment 5
Week 10 25.
Group Communication ¾ Defining group meeting ¾ Steps involved in group formation ¾ Problem solving phases of a group ¾ Purpose of group meeting ¾ Group decision making ¾ Styles of group leadership ¾ Procedure of a group meeting
Page 6 of 11
26.
Elements of Effective written Communication ¾ Defining Courtesy ¾ Guidelines for courteous Writing Exclude irritating expressions Include meaningful apologies Include courteous wording Respond in timely manner Positive wording Bias free language
27.
Elements of Effective written Communication(continued) ¾ Characteristics of correctness Right level of language Accuracy of words Correct grammar Check spelling ¾ Conciseness ¾ How to achieve conciseness ¾ How to achieve Clarity
Week 11 28.
Elements of Effective written Communication(continued) ¾ How to achieve concreteness Include specific information Use active verbs Use vivid, image building words ¾ Guidelines for achieving Completeness Provide all necessary information. Answer all questions asked. Give something extra, when desirable
Page 7 of 11
29.
Preparing for Effective Business Writing ¾ Stages of effective writing ¾ Planning stage Determine your purpose Consider your reader Choose your Ideas Determine the Appropriate content
30.
Preparing for Effective Business Writing(continued) ¾ Organizing Stage ¾ Method of Developing topic Direct method Indirect Method ¾ Determine the appropriate order Assignment 6
Week 12 31.
32.
33.
Preparing for Effective Business Writing(continued) ¾ Drafting Stage Developing opening paragraph Essentials of ending paragraph Body composition Editing Stage Parts of Business Letters ¾ Essential Parts ¾ Specimen Letter ¾ Non essential Parts ¾ Heading- Letterhead ¾ Salutations ¾ Signature Area ¾ Addressee Notation ¾ Subject line ¾ Mailing Notation ¾ Copying Notation Direct Request Letters ¾ Strategy for Routine Request ¾ Types of Direct-inquiry
Page 8 of 11
Letters About Products or services About People Week 13 34.
Direct Request Letters (Continued) ¾ Requesting information about a person ¾ Indirect inquiry Letters ¾ Claim Letters Qualities of a claim letter Structure of a claim letter
35.
Direct Request Letters (Continued) ¾ Letters of Invitation ¾ Reservation letters ¾ Letters requesting favors
36.
Good Newsletters ¾ Types of good Newsletters Letters replying to inquiries, extending credits, Letters granting adjustments Letters acknowledging orders Letters granting favors Letters of congratulation Letters accepting invitations ¾ Characteristics of good Newsletter
Assignment 7 Week 14 37.
Disappointing Newsletters ¾ Strategies for Disappointing Newsletters ¾ Essentials of effective
Page 9 of 11
disappointing letters Creating an audience centered tone Meeting reader’s needs & expectations Begin with Buffer 38.
Disappointing Newsletters(continued) ¾ Follow with Reasons ¾ Techniques of Refusal ¾ Refusing request for information
39.
Disappointing Newsletters(continued) ¾ Refusal request for a Favor ¾ Refusing a Refund ¾ Refusing a Claim ¾ Rejecting job application ¾ Do’s & Don’ts of disappointing messages
Week 15 40.
Writing Persuasive Message ¾ Planning persuasive message ¾ Developing persuasive message ¾ Strategies for persuasive messages Framing your arguments Balancing emotional and logical appeals
41.
Writing Persuasive Message (Continued) ¾ Avoid faulty Logic ¾ Reinforce your Position ¾ Dealing with Resistance
42.
Writing Persuasive Message (Continued) ¾ The Sales Letter ¾ Collection Letter ¾ Memoranda and Short
Page 10 of 11
Reports ¾ What is a memo? ¾ Memorandum Reports Assignment 8 Week 16 43.
44.
45.
Writing Resume ¾ Fallacies & Facts about Resume ¾ Qualities of good Resume ¾ What do you have to offer? ¾ Essential elements of Resume ¾ Chronological Resume
Writing Resume (continued) ¾ The Functional Resume ¾ Interviewing Getting Ready Thinking ahead about questions Making a good impression ¾ People with high EQ Overview ¾ Tips for effective planning in Communication Think Smartly Listen Actively Speak Effectively Write Purposefully Live Happily FINAL TERM EXAM
** Assignment schedule can be changed. ** Pop quizzes or Graded MDB can be announced at short notice by the instructor.
Page 11 of 11
Topics to be covered Communication ¾ Importance of Communication ¾ Process of Communication Idea Encoding Channel Decoding Feedback ¾ Noise
2.
Levels of Communication ¾ Intrapersonal Communication ¾ Important Characteristics of Intrapersonal communication Frame of Reference Creativity Self Talk Risk taking Behavior
3.
Interpersonal Communication ¾ Behavior and Interpersonal Communication ¾ The Contextual View ¾ The Developmental View ¾ Functions of Interpersonal Communication
Week 2 4.
Communication in the Organization ¾ Guiding Principles ¾ Mediated Communication
Page 1 of 11
Book
Chapter No.
¾ Person to Group Communication ¾ Mass Communication ¾ Downward Communication ¾ Upward Communication ¾ Lateral Communication 5.
Communication Destination ¾ Internal Communication ¾ External Communication ¾ Benefits of Communication to Employees ¾ Benefits of Communication to the Organization ¾ Communication solves all problems
6.
Listening ¾ Process of Listening ¾ Levels of Listening ¾ Types of Listening ¾ Listening Characteristics ¾ Assignment 1
Week 3 7.
8.
Improving your Listening Skills ¾ Tips to become a better Listener Don’t Talk Listen Keep an open mind Don’t jump to conclusion Ask Questions Don’t get distracted Use your brain power Provide Feedback Non Verbal Communication ¾ Types of non verbal communication Appearance Facial expressions Eye Contact Gestures
Page 2 of 11
9.
Week 4 10.
Touching Posture
Characteristics of voice
Barriers of Communication ¾ Over communication ¾ Conflicting information ¾ Language differences ¾ Interests and Attitudes ¾ Tendency to Evaluate Barriers of Communication(continued) ¾ Badly expressed message ¾ Loss in Transmission ¾ Poor Retention ¾ Inattentive Listening ¾ Differing Status ¾ Prejudices ¾ “I” attitude ¾ Resistance to change ¾ Refutations and Arguments
11.
Overcoming Communication Barriers ¾ Listener Barriers ¾ Sender Message Barriers ¾ Physical Barriers
12.
Speech ¾ Audience Analysis ¾ Demographic Factors ¾ Distraction Assignment 2
Week 5 13.
Selecting a Topic ¾ Guidelines for selecting a Topic ¾ Rules of finding a Topic Researching your Topic Gathering Material Periodical Indexes
Page 3 of 11
14.
Thesis Statement ¾ Defining Thesis Statement ¾ Purpose of Thesis ¾ Appropriateness of thesis ¾ Scope of the Thesis ¾ Correctness of Thesis ¾ Development of Thesis Clarity Logical Equal in Value Central to Issue
15.
Introduction of Speech ¾ Purpose of Introduction Getting attention Introduce the Thesis Adapting to audience Establishing rapport with audience
Week 6 16.
Body of Speech ¾ Construct an Outline ¾ Organizational Patterns Spatial Chronological Topical Logical ¾ Concluding the Speech Summary Quotation, summary or example Statement of personal Intention Call to Action
17.
Modes of Delivery ¾ Reading from Manuscript ¾ Presenting from Memory ¾ Speaking extemporaneously ¾ Impromptu speech
18.
Strategic Oral Delivery ¾ Vocal Cues
Page 4 of 11
Pitch Volume Rate Tone Speech Patterns Articulation Filters Pauses Accented Speech ¾ Visual Cues ¾ Avoid Distracting Factors
Assignment 3 Week 7 19.
Making a Good Speech ¾ Guidelines for making good speech ¾ Overcoming stage freight ¾ Types of Speech Informative speech Persuasive speech Ceremonial speech
20.
Handling Questions and Answers ¾ Anticipating ¾ Answering ¾ Revising ¾ Rehearsing ¾ Inviting Questions & comments
21.
Responding Questions & Answers ¾ Essentials for effective Response Listen Discern Affirm Answer ¾ Appropriate Disruptive Responses ¾ Disruptive incidents ¾ Disruptive behavior Assignment 4
Page 5 of 11
Week 8 22.
Significance of the Setting ¾ Psychological Reasons ¾ Perceptual Reasons ¾ Speaker concentration ¾ Complementary characteristics ¾ Seating consideration and room Arrangements ¾ Types of seating arrangement
MID TERM EXAM Week 9
MID TERM EXAM 23.
Visual Aids ¾ Why visual aid in necessary? ¾ Popularly used Visual Aids Computer based presentation Video 35mm Slides
24.
Visual Aids(continued) ¾ Overhead Transparencies ¾ Flip Charts ¾ White boards ¾ Handouts ¾ Guidelines for choosing and creating visual aids Assignment 5
Week 10 25.
Group Communication ¾ Defining group meeting ¾ Steps involved in group formation ¾ Problem solving phases of a group ¾ Purpose of group meeting ¾ Group decision making ¾ Styles of group leadership ¾ Procedure of a group meeting
Page 6 of 11
26.
Elements of Effective written Communication ¾ Defining Courtesy ¾ Guidelines for courteous Writing Exclude irritating expressions Include meaningful apologies Include courteous wording Respond in timely manner Positive wording Bias free language
27.
Elements of Effective written Communication(continued) ¾ Characteristics of correctness Right level of language Accuracy of words Correct grammar Check spelling ¾ Conciseness ¾ How to achieve conciseness ¾ How to achieve Clarity
Week 11 28.
Elements of Effective written Communication(continued) ¾ How to achieve concreteness Include specific information Use active verbs Use vivid, image building words ¾ Guidelines for achieving Completeness Provide all necessary information. Answer all questions asked. Give something extra, when desirable
Page 7 of 11
29.
Preparing for Effective Business Writing ¾ Stages of effective writing ¾ Planning stage Determine your purpose Consider your reader Choose your Ideas Determine the Appropriate content
30.
Preparing for Effective Business Writing(continued) ¾ Organizing Stage ¾ Method of Developing topic Direct method Indirect Method ¾ Determine the appropriate order Assignment 6
Week 12 31.
32.
33.
Preparing for Effective Business Writing(continued) ¾ Drafting Stage Developing opening paragraph Essentials of ending paragraph Body composition Editing Stage Parts of Business Letters ¾ Essential Parts ¾ Specimen Letter ¾ Non essential Parts ¾ Heading- Letterhead ¾ Salutations ¾ Signature Area ¾ Addressee Notation ¾ Subject line ¾ Mailing Notation ¾ Copying Notation Direct Request Letters ¾ Strategy for Routine Request ¾ Types of Direct-inquiry
Page 8 of 11
Letters About Products or services About People Week 13 34.
Direct Request Letters (Continued) ¾ Requesting information about a person ¾ Indirect inquiry Letters ¾ Claim Letters Qualities of a claim letter Structure of a claim letter
35.
Direct Request Letters (Continued) ¾ Letters of Invitation ¾ Reservation letters ¾ Letters requesting favors
36.
Good Newsletters ¾ Types of good Newsletters Letters replying to inquiries, extending credits, Letters granting adjustments Letters acknowledging orders Letters granting favors Letters of congratulation Letters accepting invitations ¾ Characteristics of good Newsletter
Assignment 7 Week 14 37.
Disappointing Newsletters ¾ Strategies for Disappointing Newsletters ¾ Essentials of effective
Page 9 of 11
disappointing letters Creating an audience centered tone Meeting reader’s needs & expectations Begin with Buffer 38.
Disappointing Newsletters(continued) ¾ Follow with Reasons ¾ Techniques of Refusal ¾ Refusing request for information
39.
Disappointing Newsletters(continued) ¾ Refusal request for a Favor ¾ Refusing a Refund ¾ Refusing a Claim ¾ Rejecting job application ¾ Do’s & Don’ts of disappointing messages
Week 15 40.
Writing Persuasive Message ¾ Planning persuasive message ¾ Developing persuasive message ¾ Strategies for persuasive messages Framing your arguments Balancing emotional and logical appeals
41.
Writing Persuasive Message (Continued) ¾ Avoid faulty Logic ¾ Reinforce your Position ¾ Dealing with Resistance
42.
Writing Persuasive Message (Continued) ¾ The Sales Letter ¾ Collection Letter ¾ Memoranda and Short
Page 10 of 11
Reports ¾ What is a memo? ¾ Memorandum Reports Assignment 8 Week 16 43.
44.
45.
Writing Resume ¾ Fallacies & Facts about Resume ¾ Qualities of good Resume ¾ What do you have to offer? ¾ Essential elements of Resume ¾ Chronological Resume
Writing Resume (continued) ¾ The Functional Resume ¾ Interviewing Getting Ready Thinking ahead about questions Making a good impression ¾ People with high EQ Overview ¾ Tips for effective planning in Communication Think Smartly Listen Actively Speak Effectively Write Purposefully Live Happily FINAL TERM EXAM
** Assignment schedule can be changed. ** Pop quizzes or Graded MDB can be announced at short notice by the instructor.
Page 11 of 11
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