Userguide Ab Net Banking
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Login Page To login to AB INFI-net Internet Banking one should have the following: •
Login Id: An unique login id will be sent to customer through courier at the given communication address.
•
Login password: Login Password will be sent through courier to customer at the given communication address.
•
Transaction Password: Transaction password is to be collected from the branch where the account is maintained.
Home Page The Home Page contains the following menus which will be highlighted in the top of screen. Accounts: This menu contains the following Sub menus: • • • • •
Operative accounts Deposit Accounts Loan Accounts All Accounts Tax Deduction Inquiry
Click on any link to get the details of accounts under that category. To get some additional information about any account select the account from the dropdown list of accounts and choose any of the following option and click on Go button: Quick View:
It will display the latest 10 transactions done in the particular account.
Account Details:
It will display all details like Status, Customer Id, Balance etc.
Account Statement:
It will generate account statement in Text/Excel/PDF format.
Cheque Status Inquiry: By giving the begin Cheque no. and end Cheque no. the status of the cheques can be seen. Online Stop payment facility is also available. Please note that even though the ‘Stop Payment’ is done online, the same should be confirmed by other methods of communication like Fax, visiting to branch etc. to avoid payment of Cheque.
Clearing Instrument: It will display the status of cheque which has been sent for clearing Lien Inquiry: It will display Lien type, expiry date, Amount if any lien is marked to the account. Nominee Details: It will display nominee name, relationship etc.
Payments: This option is used for online Bill Payment and contains the following Sub menus: •
Alerts: Alerts option is having the following submenu:
•
• • •
Pending Payments Pending Presented Bills Bills Awaiting Acceptance
Payment: This menu is having the following submenus: Payee Setup: Payee setup is used Utility Bill Registration or Third Party Registration. Utility Bill: Add a third Party Account: To add a third Party Account, click on Add a third Party Account button, fill up the form and click on Add Payee. View pending Payments Search Payees Make a New Payment: To make a new payment click on “One Time Payment to Retail Payee”, fill up the form and click on Pay button. View Payments Made Unapproved Payment: Bill Presentment: Payment History:
FUND TRANSFERS Fund Transfers page consists of Self Fund Transfer and Third Party Transfer. 1. Self Fund Transfers This menu is used to transfer fund from any self linked account to another self linked account. The sub-menus under Self Transfer are: • • •
Fund Transfer Status Inquiry Pending Transfers: It will display all the schedule transfers.
After completing Fund Transfer one can take the cyber receipt by clicking on SAVE button. Please note that Fund Transfer in Internet Banking can be done in Indian Rupees only.
2. Third Party Transfer
•
Who is Third Party? Third party is another Andhra bank CBS branch customer account.
•
How to register an account for third Party Payment?
For the first time customer has to submit a prescribed application to the primary account branch for availing the third party funds transfer facility. This is only one time activity. This may take maximum five days. Once customer is enabled for third party transfer he can register and pay online. To register a third party account click on Funds Transfer-> Third party transfer->Add New Payee. A New page will be opened. Click on Add A Third Party Account. A Registration form will be displayed to add a non standard payee and user has to fill the entire mandatory (*) fields like Payee Account Number, Payee Branch Id,Payee Bank Id,Consumer etc.After filling up the form click on Add Payee button. The record will be inserted instantly. •
How to do third Party payment? To make Third Party Payment go to Funds Transfer Third Party Transfer Make payment Click on Make Transfer .Select a name from the drop down list of names of Pay To field. Enter Payment Amount. Payment can be made on the same day by making it Hot Payment (Click on the check box at the bottom) or it can be scheduled for some other future date by entering the particular date in the Payment Date field. Click on Pay.
Requests: Through Request menu one user can make different types of offline requests as well as can make query on requests. The following requests are available offline in internet banking: • • •
Cheque Book Request DD Request Pin Reissue
• •
Term Deposit Opening Transaction Password Request
Please note that, the requests made by user will be offline requests and will go to respective Relationship Manager, who in turn will execute the request.
Mails: User can send mails to Relationship Manager (RLM) and receive similarly communications from him using this facility. The following options are available: • • • • • • •
Inbox: All incoming mails will be available here. The mails are sent by Relationship Manager only. Sent Mails: Mails sent by user will be available here. Please note that user can send mails to Relationship Manager only. Trash: All mails deleted by user will be available here. Please note that user can not delete the mail completely. It can be send to trash only. Compose Mail: User can write new mails here. RM Mail Alerts Inbox: All alerts received from Relationship Manager will be stored here. External Mail Alerts Inbox: All Alerts received from bank will be stored here. Folders: Various folders are available to sort and store mails, as per user’s convenience. User can sort and store mails in this folder according to his /her convenience.
Customize: Customize menu is used to change • Login/Transaction Password: User can change his Login password as well as Transaction password. • Customer’s profile: This is used to customize some of the parameters like date format, Amount format, minimum balance etc. One can put account nick name as per requirement. Please note that user is not allowed to change Personal Details and Address Information through internet banking. For any change request one has to contact base branch.
Activity: Activity menu is used to view different financial/ non financial activities done by one user. He/she can sort the same based on type of activity, date and fate of that activity (successful, failed, pending etc.) Query option is also available to check the status of transactions/ requests.
Login Id: An unique login id will be sent to customer through courier at the given communication address.
•
Login password: Login Password will be sent through courier to customer at the given communication address.
•
Transaction Password: Transaction password is to be collected from the branch where the account is maintained.
Home Page The Home Page contains the following menus which will be highlighted in the top of screen. Accounts: This menu contains the following Sub menus: • • • • •
Operative accounts Deposit Accounts Loan Accounts All Accounts Tax Deduction Inquiry
Click on any link to get the details of accounts under that category. To get some additional information about any account select the account from the dropdown list of accounts and choose any of the following option and click on Go button: Quick View:
It will display the latest 10 transactions done in the particular account.
Account Details:
It will display all details like Status, Customer Id, Balance etc.
Account Statement:
It will generate account statement in Text/Excel/PDF format.
Cheque Status Inquiry: By giving the begin Cheque no. and end Cheque no. the status of the cheques can be seen. Online Stop payment facility is also available. Please note that even though the ‘Stop Payment’ is done online, the same should be confirmed by other methods of communication like Fax, visiting to branch etc. to avoid payment of Cheque.
Clearing Instrument: It will display the status of cheque which has been sent for clearing Lien Inquiry: It will display Lien type, expiry date, Amount if any lien is marked to the account. Nominee Details: It will display nominee name, relationship etc.
Payments: This option is used for online Bill Payment and contains the following Sub menus: •
Alerts: Alerts option is having the following submenu:
•
• • •
Pending Payments Pending Presented Bills Bills Awaiting Acceptance
Payment: This menu is having the following submenus: Payee Setup: Payee setup is used Utility Bill Registration or Third Party Registration. Utility Bill: Add a third Party Account: To add a third Party Account, click on Add a third Party Account button, fill up the form and click on Add Payee. View pending Payments Search Payees Make a New Payment: To make a new payment click on “One Time Payment to Retail Payee”, fill up the form and click on Pay button. View Payments Made Unapproved Payment: Bill Presentment: Payment History:
FUND TRANSFERS Fund Transfers page consists of Self Fund Transfer and Third Party Transfer. 1. Self Fund Transfers This menu is used to transfer fund from any self linked account to another self linked account. The sub-menus under Self Transfer are: • • •
Fund Transfer Status Inquiry Pending Transfers: It will display all the schedule transfers.
After completing Fund Transfer one can take the cyber receipt by clicking on SAVE button. Please note that Fund Transfer in Internet Banking can be done in Indian Rupees only.
2. Third Party Transfer
•
Who is Third Party? Third party is another Andhra bank CBS branch customer account.
•
How to register an account for third Party Payment?
For the first time customer has to submit a prescribed application to the primary account branch for availing the third party funds transfer facility. This is only one time activity. This may take maximum five days. Once customer is enabled for third party transfer he can register and pay online. To register a third party account click on Funds Transfer-> Third party transfer->Add New Payee. A New page will be opened. Click on Add A Third Party Account. A Registration form will be displayed to add a non standard payee and user has to fill the entire mandatory (*) fields like Payee Account Number, Payee Branch Id,Payee Bank Id,Consumer etc.After filling up the form click on Add Payee button. The record will be inserted instantly. •
How to do third Party payment? To make Third Party Payment go to Funds Transfer Third Party Transfer Make payment Click on Make Transfer .Select a name from the drop down list of names of Pay To field. Enter Payment Amount. Payment can be made on the same day by making it Hot Payment (Click on the check box at the bottom) or it can be scheduled for some other future date by entering the particular date in the Payment Date field. Click on Pay.
Requests: Through Request menu one user can make different types of offline requests as well as can make query on requests. The following requests are available offline in internet banking: • • •
Cheque Book Request DD Request Pin Reissue
• •
Term Deposit Opening Transaction Password Request
Please note that, the requests made by user will be offline requests and will go to respective Relationship Manager, who in turn will execute the request.
Mails: User can send mails to Relationship Manager (RLM) and receive similarly communications from him using this facility. The following options are available: • • • • • • •
Inbox: All incoming mails will be available here. The mails are sent by Relationship Manager only. Sent Mails: Mails sent by user will be available here. Please note that user can send mails to Relationship Manager only. Trash: All mails deleted by user will be available here. Please note that user can not delete the mail completely. It can be send to trash only. Compose Mail: User can write new mails here. RM Mail Alerts Inbox: All alerts received from Relationship Manager will be stored here. External Mail Alerts Inbox: All Alerts received from bank will be stored here. Folders: Various folders are available to sort and store mails, as per user’s convenience. User can sort and store mails in this folder according to his /her convenience.
Customize: Customize menu is used to change • Login/Transaction Password: User can change his Login password as well as Transaction password. • Customer’s profile: This is used to customize some of the parameters like date format, Amount format, minimum balance etc. One can put account nick name as per requirement. Please note that user is not allowed to change Personal Details and Address Information through internet banking. For any change request one has to contact base branch.
Activity: Activity menu is used to view different financial/ non financial activities done by one user. He/she can sort the same based on type of activity, date and fate of that activity (successful, failed, pending etc.) Query option is also available to check the status of transactions/ requests.
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