Urban Development

URBAN DEVELOPMENT DEPARTMENT GOVERNMENT OF NCT OF DELHI 9TH & 10 LEVEL, DELHI SECRETARIAT I.P. ESTATE : NEW DELHI-110 002 TEL Nos. 23392252 (O)

CITIZEN’S CHARTER Urban Development Department adopted a Citizen’s Charter in 1999 which set out its objectives and activities and spell out the commitments to the people who had dealings with the Department. Through this Charter, the Department re-dedicates itself to provide efficient, prompt, courteous, time bound, transparent and fair services to all those who visit the office. ACCESS TO INFORMATION: Details of the activities of the department and the facilities provided and services rendered to the people are given in this Booklet. OBJECTIVES The main objective of the Urban Development Department of GNCTD of Delhi is to plan for various infrastructure facilities and essential services being implemented by various agencies for works such as Water Supply, Sewage Disposal & Sanitation, Urban Poverty Alleviation and various municipal services. The Urban Development Department formulates policy, provides funds, monitors and coordinates the activities, of the Urban Local Bodies, which include the Municipal Corporation of Delhi, the New Delhi Municipal Council, Delhi Jal Board, & Trans – Yamuna Area Dev. Board. The Department is also responsible for planning and regularisation of unauthorised colonies. A special administrative unit for development of unauthorised colonies has been created in the department. The functions of this unit are to disseminate information, and formulate policy for coordinated planning of unauthorized colonies. This unit also releases funds to the various utilities for development of infrastructure in the colonies as permitted by the Delhi Govt. in pursuance to the court orders to ensure healthy and hygienic conditions. The Urban Dev. Deptt. is the nodal deptt. for disaster management with special reference to possible incidence of earthquake in Delhi for co-ordinating with other agencies. The Govt of India has constituted a committee under the Chairmanship of Chief Secretary to oversee both pre-disaster precautions, post-disaster management and also relief and

rescue operations. For this purpose GNCTD has set up three Disaster Management Centres under the concerned DCPs of the area at Laxmi Nagar, Nehru Place and Rohini. Department of Science and Technology has evolved comprehensive proposal for microzonation of Delhi by involving various organizations. The project has two posts i.e. Seismic Microzonation and GIS barred solutions for disaster management of Delhi region. Now Principal Secretary (Home) GNCTD has become nodal officer. The Urban Development Department through Delhi Jal Board and other agencies publicises the importance of water conservation by adopting simple but effective methods. The Department also aims at improving the condition of the urban poor through implementation of the following Urban Poverty Alleviation programmes: 1. The Urban Basic Services (UBS) Programme which was initially started with UNICEF assistance, contributes to the social development of urban poor through the principle of community participation, convergence, cost effectiveness, continuity with focus on child and mother through multisectoral approach and external linkages in the areas of Health, Water Supply, Sanitation, Education etc. 2. Swarna Jayanti Shahri Rozgar Yojna, a centrally sponsored scheme, funded by Government of India and Delhi Government aims at economic upliftment of the urban poor through training and provision of funds for self employment.

ACTIVITIES OF URBAN BASIC SERVICES UNIT Head Of Department

:

PRINCIPAL SECRETARY (UD)

Office Address

:

Room No. C-902, 9th Level, C-Wing Delhi Secretariat, I.P. Estate, New Delhi

Tel/Fax

:

23392167

Project Director (UBS)

:

Room No. C-903, 9th Level, C-Wing Delhi Secretariat, I.P. Estate, New Delhi

Tel

:

23392215

Nodal Officer/ Grievances Redressal officer

:

SPECIAL SECRETARY CUM PROJECT DIRECTOR

Office Address

:

Room No. C-903, 9th Level, C-Wing Delhi Secretariat, I.P. Estate, New Delhi

Tel./ Fax

:

23392215

ADDRESS OF ZONAL OFFICES WITH NAME OF Pos 1.

North Zone

Sh. Ram Chander Office of Project Officer (NZ) Community Centre (Slum &JJ) MCD, Sangam Park, Delhi- 110 007

2.

South Zone

Sh. Ranga Rajan Office of the Project Officer (SZ) Community Centre (Slum &JJ),MCD Kalkaji, New Delhi

3.

East Zone

Mrs. Sumita Moza Office of the Project Officer MCH Centre, Kalyapuri New Delhi

4.

West Zone

Sh. Minz Pancratius Office of the Project Office Community Centre (Slum &JJ),MCD Raghubir Nagar, Vishal Enclave Raja Garden, New Delhi

5.

Central Zone

Mrs. Asha Saxena Office of the Project Officer Community Centre (Slum &JJ),MCD Pant Nagar, New Delhi

S.No. Services Provided

Procedure

1

Creche worker will help in organizing the slum dwellers from each cluster and forming some of them into representative groups to enable them to avail Basic facilities

Community Organization and Capacity Building: In the financial year 2002-03 the Department proposes to cover 86 JJ Clusters for upliftment of living status through community participation and strengthening community development schemes.

Time

Whom to contact Within 1 month Project Officer of the group (PO) of the being formed zone. within the cluster

HEALTH PROGRAMME: S.No. 1.

2.

Services Provided Procedure Time Whom to contact 100% health care of Come to the By 10th of The women should pregnant women Slum center, every contact the PO/ list of slum month APO/RCV/Creche centers Worker who will available with coordinate with the POs/ APOs Health Authorities 100% Creche workers Every 3 PO/APO/RCV/ Immunization of identify the months Creche worker/ children children Health Centre between 0-5 years

EDUCATION S.No. Services Provided

Procedure

1.

Pre-school education Apply to for all children between Creche worker 3-5 years of that area who conducts the school

2.

100% enrolment of the Apply to crèche children between 5-14 worker of that years in schools area and the schools

Time

Whom to contact Identification to Creche worker be done in the of the area month of March. Enrolment from 15th April every year 1st April to 30th Creche worker April; 1st July to of the area// 30th August principal of every year school

STATE NAMING AUTHORITY S.No. 1.

Services Provided Government approval for naming of roads/streets/parks etc.

Procedure Application to UD Department giving details of roads/streets/parks etc.

Time Three months after date of application

Whom to contact US (UD), C-Wing 10th Level Tel - 23392247

UNAUTHORISED COLONIES S.No. Services Provided

Procedure

1.

The unauthorized colonies which figure in the list of 1071 are located on private land fulfill other conditions are provided with basic civic amenities.

Administrative Unit for development of Unauthorised colonies

Time

Whom to contact US (UC) 10th Level, C-Wing Tel - 3392267

TRANS YAMUNA AREA DEVELOPMENT BOARD UNIT S.No. Services Provided 1.

Procedure

Time

Plans for Residents of Trans On the spot infrastructures of the Yamuna Area can submit Trans Yamuna Area proposals to UD Deptt. or contact Chairman, Trans Yamuna Area Board

Whom to contact Deputy Director (Planning); Room No. B-Wing, 10th Level Tel - 23392218

URBAN POVERTY ALLEVIATION UNIT S.No. Services Provided 1. Socio-economic upliftment of poor

Procedure The scheme provides funds and training under urban selfemployment programme (USEP) and development of women and children in urban areas (DWCUA)

Time The scheme is immediately operative after the formation of community development society (CDS)

Whom to contact Project Officer (UPA), 9th Level, CWing. Tel - 23392248

INTERNATIONAL COOPERATIONAL CELL The Urban Development in the nodal department for Asian Network of Major Cities-21. ANMC-21 is a consortium of 12 major Asian Cities including Delhi, Tokyo, Seoul, Kuala Lampur, Bangkok, Beijing, Hanoi, Taipei, Yangon, Jakarta, Manila and Singapore, who have pledged to make a significant contribution to the prosperity and development of Asia in the 21st century by mutual cooperation. The 2nd plenary meeting

was held recently in Delhi on 21-22 Nov., 2002. The plenary meeting of ANMC-21 is to be held each year in different major cities. The UD Department is also dealing with matters relating to Sister Cities Agreements with major cities of the world. This cell will deal with the following subject:1. ANMC-21 2. Sister Cities Agreement 3. Any other proposal/programme of international Development Department.

cooperation in Urban

COORDINATION CELL To achieve meaningful and comprehensive coordination between the local bodies and Govt. agencies, it has been decided to set a “ Coordination Cell” also in this Department. This Cell will deal with the following subject:1. Coordination with the local bodies for ensuring cleanliness in the city and prevention/removal of stray animal menace. 2. Functioning of street lights including high mast, semi high mast lights. 3. Monitoring the action taken by the District Task Forces and follow up action. 4. All other matters relating to public complains on garbage, stray animal menace, poor condition of roads etc. The office address and telephone number is given below:Special Secretary, UD Deptt. Room No. 903, C-Wing, 9th Level, Delhi Sectt., Delhi. Tel. No. 3392215 (Off)