Tqm Rolling Plan

TQM Rolling plan

Step by step TQM implementation plan...

Planning

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Gather and review data from customers. Gather and review data from employees. Gather and review data on processes. Develop a plan to achieve short-term TQM goals. Develop a plan to achieve long-term TQM objectives. Assign accountability for implementing the TQM plan. Develop ways to measure the success of the TQM implementation. Revisit the TQM plan to identify needed changes and document results.

Leadership & Commitment

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Work together as a team to create the organizational mission vision, values and implementation strategies. Train others in the organization in TQM. Visit other locations in your organization to see how TQM is working. Reinforce TQM through rewards, recognition and promotions. Maintain close and direct contact with key customers. Create an empowering environment. Hold managers accountable for implementing TQM. Take ownership for key process improvements.

Infrastructure

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Develop a TQM infrastructure. Create a means to manage the TQM rollout. Identify, train and empower internal TQM champions. Develop a process for reopening and monitoring TQM. Identify, select and train individuals to consult internally on quality implementation. Designate one person to be directly accountable to the seniormost person to execute implementation details.

Focus & Rollout

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Develop a TQM rollout. Target as a short-term goal, the key processes you want to improve and measure. Target as a short-term goal, the key managers who will implement TQM. Target as a short-term goal, the key locations in which to implement TQM.

Focus & Rollout contd...

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Target as a short-term goal, the customer priorities on which to focus. Target long-term rollout needs for headquarters, divisions, regions and units. Target long-term rollout needs for more complex processes. Select a few critical processes, and assign a senior manager personally accountable for improving them. Set stretch objectives for improvement along critical lines like cost, time and defects for each targeted process.

Measurement

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Review existing measures in the light of TQM priorities. Develop a TQM measurement strategy and plan. Develop customer-driven listening strategies and measures. Establish new measures, as needed, to track employee satisfaction. Establish new measures, as needed, to track process improvement. Establish new measures, as needed, to track organizational improvement. Develop TQM measurement tracking and reporting systems. Use measures for proactive prevention rather than reactive correction. Benchmark against world-class organizations.

Training

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Develop a TQM training strategy and plan. Assign responsibility for TQM education to a senior manager. Identify gaps between current training and TQM training needs. Establish a TQM curriculum. Identify training sources to develop and deliver TQM training. Align training with everyday work. Identify and train the best people to be facilitators. Develop measures of training effectiveness that reflect feedback from customers, employees and processes. Benchmark TQM training against world-class organizations.

Resources

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Identify and fulfill TQM needs for financial support. Consider the needs of the customer when allocating resources. Incorporate quality into annual planning and budgeting processes. Consider your commitments to suppliers when allocating resources.

Information and communication

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Gather and integrate information critical to TQM implementation. Assign a senior process-owner to manage information and communication. Develop a TQM communication strategy and plan focussing on employees. Measure the effectiveness of TQM communications. Communicate a personal statement from the CEO about commitment to quality. Provide systematic and periodic updates to your customers and suppliers.

Systems

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Align TQM with strategic planning. Align TQM with other key organizational processes. Align TQM with customer needs. Include quality involvement in every persons job description.

Customers

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Identify key customers. Develop a customer alignment strategy and plan. Establish valid customer requirements and expectations. Develop and use customer satisfaction measures. Create partner relationships with key customers. Link customer requirements to the development of new products and services.

Customers...

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Develop and communicate policies and procedures to remedy service errors. Empower everyone in the organization to delight the customer. Gather continuous feedback from customers. Anticipate customers future needs. Benchmark to help achieve continuous improvement and measure the quality of the competition.

Suppliers

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Identify key suppliers. Develop a supplier-alignment strategy and pan. Establish valid supplier requirements and expectations. Develop and use supplier satisfaction measures. Use a vendor certification process. Create partner relationships with key suppliers. Anticipate suppliers future requirements.

Suppliers...

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Give supplier awards. Offer TQM training to suppliers. Benchmark with key suppliers to learn how competitors are operating. Gather continuous feedback from suppliers. Empower everyone in the organization to improve relationships with suppliers.

Continuous improvement

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Continuously improve your standards Do regular PDCA ( Plan, Do, Check , Act )