Teamwork Leadership Development
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See Step of the Creating Capable Teams Approach Preparatory work with the site
Managing the process of training/development
Draft covering letter and learning contract used in the ETL programme
Learning contracts
A Briefing on the Effective Teamworking and Leadership Programme
Introducing the programme
A handout on exploring participants best hopes for the training process Feedback and evaluation Add your favourites here!
Warm ups
A presentation on real and effective teams vs nominal teams
Being clear about what we mean by "team"
Working from strengths
A presentation on taking an appreciative or solution focussed approach to development See "Working with a solutions focus"
A handout encouraging people to describe themselves
Building relationship among team members
Using the miracle question Using timequakes
Describing a preferred future
A presentation on effective teamworking See Step 2 of the Creating Capable Teams Approach on "Team Function"
Integrated Team Monitoring and Assessment (ITMA) A comprehensive assessment tool with very good provenance- available from these two sources which have pros and cons re access to norms, costs and different approaches to administration Aston Team Performance Inventory
Application of process maps
Describing the current reality
Aston Organisational Development ASE
See "An introduction to service improvement such as Process Mapping and Plan Do Study Act groups"
See Step 3 of the Creating Capable Teams Approach on Service User and Carer needs REFERENCE FOR THIS TOOL IS Rees, A., Stride C., Shapiro, D. A., Richards, A & Borrill, C. (200) Psychometric properties of the Community Mental Health Team effectiveness questionnaire (CMHTEQ). Journal of Mental Health 0, 2, 23-222
The Community Mental Health Team Effectiveness Questionnaire
Capacity Planning Tool developed by Tribal, SCMH and RDMH A Capacity Management Framework for teams has also been developed by Training and Development for Health
Exploring issues of demand and capacity at local level
This step links strongly with the two steps above as a suite of activities- it should also connect with the improvement process (see later
Action planning as a team (or teams)
This handout firms up team action plans based upon the action planning process described above informed by an evaluation of team effectiveness
See NIMHE programme and progress re MARD described below
Developing more effective user and carer participation
Making a Real Difference Programme
Risk management
HASCAS Report available here
See CSIP's programme on this
Developed by the Relationships Foundation
Use of relational audits
Presentation An approach based upon motivational interviewing
Collateral relationships at local level
Stakeholder mapping
Stakeholder analysis Worksheet Worksheet 2
A presentation on seeing the team in its local context including work on "boundary spanners"
Creating Capable Teams Approach A skills mapping exercise
Understanding each others roles and developing new ways of working
An exercise on developing better understanding of each other's role. WARNING- This exercise requires skilled facilitation and you may want to adapt accordingly
A presentation on leadership for improvement including a "Sparkling Leadership" exercise
Team level leadership
A presentation on leadership in teams A handout on leadership including an audit tool on team leadership based upon the work of the Aston group
See "Attend to issues of power, authority and decision making"
Brief presentation on conditions for effective communication
Communication and decision making
Reviewing the effectiveness of meetings Reviewing the exchange of information within the team
The material on “Human systems” is from Peter Senge et al (994). The Fifth Discipline Fieldbook. Currency Doubleday. It is described in a chapter by David Kantor and Nancy Heaton Lonstein and originated from William Isaacs, Dialogic Leadership, The Systems Thinker, Vol 0 No.
Working with difference and diversity The importance of diversity of role
Managing conflict effectively
A presentation on difference and constructive controversy
Attend to issues of power, authority and decision making A handout on power and authority
Teamwork and leadership development
An exercise on working out who can best make decisions and how. Background from resources in branches above is required.
Management, decision-making, and the exercise of responsibility and accountability
An exercise asking people to reflect on their power and authority A framework for the allocation of responsibilities with different levels of authority
A presentation on the role of the senior sponsoring team
Links to senior stakeholders
Presentation on culture including the Maher Plesk tool Presentation on the importance of identification with the team
Understanding and improving team culture/climate
Presentation on complexity (as in complexity theory) with exploration of the implications for leadership and improvement
See Creating Capable Teams Approach and its emphasis on the 0 Essential Shared Capabilities The Social Inclusion Web developed by Peter Bates- its application requires training. Contact [email protected]
Supporting person-centred/ personalised care
Outcomes for social inclusion A presentation on factors promoting person centred planning A useful overview by Laurie Davidson Wellness Recovery Action Planning (WRAP)
Recovery based approaches
The Tidal Model
Access Engagement Assessment Care planning
Improving team process
Review and conduct of team meetings Closure/discharge
Reflective practice
A presentation on the need to work with the implications of emotional labour
A presentation on preserving the mental health of team members
Improving staff well being
Primary care Inter-agency
Issues for specific team types
Other community team Networks and communities of interest
Acute psychiatric in-patient teams
Visit the CSIP "Virtual Ward" for access to a host of relevant resources
Older adult Learning difficulty Children and families
Issues for particular team client groups
Early Intervention in psychosis Recovery teams Crisis Resolution and Home Treatment
See the work of Centre for Ethnicity & Health & Institute for Philosophy, Diversity & Mental Health
Community engagement
See the Community Development Foundation
The case for making time
The need to make time and space for integrated improvement work See Step 4 of the Creating Capable Teams Approach regarding creating an action plan An introduction to the Effective Teamworking and Leadership (ETL) programme- the source of much of the material in this map. A presentation on action learning as used in ETL programme A handout on defining individual objectives for action learning or PDSA groups- use in conjunction with "Action Planning as a Team" described above
Taking action for improvement
A handout of action learning incorporating details of the GROW model of coaching and exercises on powerful questioning and 'handing over the problem' See the resources of sfwork - The Centre for Solutions Focus at Work See the resources of The Solutions Focus Working with a solutions focus
See also the UK Association for Solution Focused Practice
A presentation on where to start (assuming solution focused scaling first from above) A handout on giving effective feedback A self-assessment exercise for participants in learning groups Key coaching skills handout An introduction to service improvement such as Process Mapping and Plan Do Study Act groups Designing integrated care pathways See the CSIP Directory of Service Improvement
Achieving sustainability
The NHS Institute Sustainability Model and Guide
See Step 5 of the Creating Capable Teams Approach re Implementation and Review
Monitoring and evaluation
See "Describing the current reality"
Many of the measures described there can be repeated at the end of your evaluation or after a follow up period
A quick guide to evaluation Designing interventions with outcome evaluation in mind One approach to "happy sheet" evaluation
Sources of information on teamworking
The British Psychological Society / NIMHE "Working Psychologically in Teams" document is relevant to all disciplines working in teams
Sources of support for teamwork development
New ways of working British Psychological Society
Sources of leadership and teamwork support Reference list on teamworking and leadership
Presentation
Managing the process of training/development
Draft covering letter and learning contract used in the ETL programme
Learning contracts
A Briefing on the Effective Teamworking and Leadership Programme
Introducing the programme
A handout on exploring participants best hopes for the training process Feedback and evaluation Add your favourites here!
Warm ups
A presentation on real and effective teams vs nominal teams
Being clear about what we mean by "team"
Working from strengths
A presentation on taking an appreciative or solution focussed approach to development See "Working with a solutions focus"
A handout encouraging people to describe themselves
Building relationship among team members
Using the miracle question Using timequakes
Describing a preferred future
A presentation on effective teamworking See Step 2 of the Creating Capable Teams Approach on "Team Function"
Integrated Team Monitoring and Assessment (ITMA) A comprehensive assessment tool with very good provenance- available from these two sources which have pros and cons re access to norms, costs and different approaches to administration Aston Team Performance Inventory
Application of process maps
Describing the current reality
Aston Organisational Development ASE
See "An introduction to service improvement such as Process Mapping and Plan Do Study Act groups"
See Step 3 of the Creating Capable Teams Approach on Service User and Carer needs REFERENCE FOR THIS TOOL IS Rees, A., Stride C., Shapiro, D. A., Richards, A & Borrill, C. (200) Psychometric properties of the Community Mental Health Team effectiveness questionnaire (CMHTEQ). Journal of Mental Health 0, 2, 23-222
The Community Mental Health Team Effectiveness Questionnaire
Capacity Planning Tool developed by Tribal, SCMH and RDMH A Capacity Management Framework for teams has also been developed by Training and Development for Health
Exploring issues of demand and capacity at local level
This step links strongly with the two steps above as a suite of activities- it should also connect with the improvement process (see later
Action planning as a team (or teams)
This handout firms up team action plans based upon the action planning process described above informed by an evaluation of team effectiveness
See NIMHE programme and progress re MARD described below
Developing more effective user and carer participation
Making a Real Difference Programme
Risk management
HASCAS Report available here
See CSIP's programme on this
Developed by the Relationships Foundation
Use of relational audits
Presentation An approach based upon motivational interviewing
Collateral relationships at local level
Stakeholder mapping
Stakeholder analysis Worksheet Worksheet 2
A presentation on seeing the team in its local context including work on "boundary spanners"
Creating Capable Teams Approach A skills mapping exercise
Understanding each others roles and developing new ways of working
An exercise on developing better understanding of each other's role. WARNING- This exercise requires skilled facilitation and you may want to adapt accordingly
A presentation on leadership for improvement including a "Sparkling Leadership" exercise
Team level leadership
A presentation on leadership in teams A handout on leadership including an audit tool on team leadership based upon the work of the Aston group
See "Attend to issues of power, authority and decision making"
Brief presentation on conditions for effective communication
Communication and decision making
Reviewing the effectiveness of meetings Reviewing the exchange of information within the team
The material on “Human systems” is from Peter Senge et al (994). The Fifth Discipline Fieldbook. Currency Doubleday. It is described in a chapter by David Kantor and Nancy Heaton Lonstein and originated from William Isaacs, Dialogic Leadership, The Systems Thinker, Vol 0 No.
Working with difference and diversity The importance of diversity of role
Managing conflict effectively
A presentation on difference and constructive controversy
Attend to issues of power, authority and decision making A handout on power and authority
Teamwork and leadership development
An exercise on working out who can best make decisions and how. Background from resources in branches above is required.
Management, decision-making, and the exercise of responsibility and accountability
An exercise asking people to reflect on their power and authority A framework for the allocation of responsibilities with different levels of authority
A presentation on the role of the senior sponsoring team
Links to senior stakeholders
Presentation on culture including the Maher Plesk tool Presentation on the importance of identification with the team
Understanding and improving team culture/climate
Presentation on complexity (as in complexity theory) with exploration of the implications for leadership and improvement
See Creating Capable Teams Approach and its emphasis on the 0 Essential Shared Capabilities The Social Inclusion Web developed by Peter Bates- its application requires training. Contact [email protected]
Supporting person-centred/ personalised care
Outcomes for social inclusion A presentation on factors promoting person centred planning A useful overview by Laurie Davidson Wellness Recovery Action Planning (WRAP)
Recovery based approaches
The Tidal Model
Access Engagement Assessment Care planning
Improving team process
Review and conduct of team meetings Closure/discharge
Reflective practice
A presentation on the need to work with the implications of emotional labour
A presentation on preserving the mental health of team members
Improving staff well being
Primary care Inter-agency
Issues for specific team types
Other community team Networks and communities of interest
Acute psychiatric in-patient teams
Visit the CSIP "Virtual Ward" for access to a host of relevant resources
Older adult Learning difficulty Children and families
Issues for particular team client groups
Early Intervention in psychosis Recovery teams Crisis Resolution and Home Treatment
See the work of Centre for Ethnicity & Health & Institute for Philosophy, Diversity & Mental Health
Community engagement
See the Community Development Foundation
The case for making time
The need to make time and space for integrated improvement work See Step 4 of the Creating Capable Teams Approach regarding creating an action plan An introduction to the Effective Teamworking and Leadership (ETL) programme- the source of much of the material in this map. A presentation on action learning as used in ETL programme A handout on defining individual objectives for action learning or PDSA groups- use in conjunction with "Action Planning as a Team" described above
Taking action for improvement
A handout of action learning incorporating details of the GROW model of coaching and exercises on powerful questioning and 'handing over the problem' See the resources of sfwork - The Centre for Solutions Focus at Work See the resources of The Solutions Focus Working with a solutions focus
See also the UK Association for Solution Focused Practice
A presentation on where to start (assuming solution focused scaling first from above) A handout on giving effective feedback A self-assessment exercise for participants in learning groups Key coaching skills handout An introduction to service improvement such as Process Mapping and Plan Do Study Act groups Designing integrated care pathways See the CSIP Directory of Service Improvement
Achieving sustainability
The NHS Institute Sustainability Model and Guide
See Step 5 of the Creating Capable Teams Approach re Implementation and Review
Monitoring and evaluation
See "Describing the current reality"
Many of the measures described there can be repeated at the end of your evaluation or after a follow up period
A quick guide to evaluation Designing interventions with outcome evaluation in mind One approach to "happy sheet" evaluation
Sources of information on teamworking
The British Psychological Society / NIMHE "Working Psychologically in Teams" document is relevant to all disciplines working in teams
Sources of support for teamwork development
New ways of working British Psychological Society
Sources of leadership and teamwork support Reference list on teamworking and leadership
Presentation
