Sosialisasi Spc
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November – Desember 2008 SHARED PROCESSING CENTER (SPC)
Corporate Shared Service (CSS) Service SPC SOP dan Process Flow Service Request Request Form
Corporate Shared Service (CSS)
• Organisasi di Pertamina yang akan dilaunching per 1 Januari 2009 : 1. 2. 3. 4. 5. 6.
Internal Governance Business Demand Master Data Shared Processing Center (SPC) IT Solutions IT Operations
SPC Group Service • Aktivitas Service SPC terdiri dari 4 utama Operasi; – GA Operation (General Ledger, Asset Accounting, Cash Accounting, Cost Accounting) – HR Operation (MD HR dan Payroll) – Procurement Operation (Create dan Release PO, Proses Account Payable) – Sales Operation (Proses Billing dan Proses Account Receivable)
Action & Service Support Group SPC : GA and HR GA-GL Posting Reverse/Canc el
GA – Cash Accounting Manual Bank Processing
GA-Asset Accounting
GAControlling
Posting/Run/Settleme Posting nt Reverse/Cancel
Month End Process
Fiscal Year
Product Costing
HR- Master Data Maintenance HR Payroll Create
Posting/Run/Settlement
Action
Reverse/Cancel
Change
Fiscal Year
Action & Service Support Group SPC : Procurement & Sales AP
Procurement
Billing
Posting
Release outline Agreement
Cancel /Reverse
Manual Payment
Normal PO Trans.
Void Check
Release Order Trans.
Periodic Processing
Emergency PO Trans.
Clearing
PO SPMK Trans.
Month End Process
PO Claim Trans. PO Asset Trans. Create GI Stock
SPC Service – GA Operation
SPC Service – HR Operation
SPC Service – Procurement Operation
SPC Service – Sales Operation
SOP dan Flow Proses Service Request Subject : Memberikan pedoman kepada Business User dan fungsi yang ada di SPC untuk melakukan proses penerimaan dan penyelesaian request dan proses administrasi service request dari Business User ke SPC melalui Remedy Tools. Fungsi yang Terkait: • Business User • Shared Processing Center • Shared Processing Center • Shared Processing Center • Shared Processing Center
(SPC) (SPC) (SPC) (SPC)
Service Desk Processor Analyst Team Lead
Business User: Adalah fungsi-fungsi yang ada di seluruh unit di bawah PT Pertamina (Persero), PT Pertamina EP dan PT PGE yang memerlukan service dari SPC.
BU users
Sarana Permintaan Layanan SPC (Request) ?
Request Forms dapat di download dari website Remedy
Sarana
CSS sub-units SPC
A
Web Request forms
6480 (Telp) 021-3849006/ 3816819 (Fax) [email protected] (Email)
B
Phone *
?
Dokumen Pendukung
5283 (Telp) 021-3816031/ 3816039/ 3815565 (Fax) [email protected] (Email)
C
Email
?
Help desk D
Emergency requests harus diinformasikan melalui telephone Source:
Master data
* Emergency request only Request handling design; team analysis
Fax
6666 (Telp) 021- 3501717 (Fax) [email protected] (Email)
Process Flow Service Request – Service Desk
Process Flow Service Request – Processor, Analyst and Team Lead
Basic Process Flow Shapes
Service Request Form •
•
Service Request Form : Bentuk format standar yang harus diisi oleh peminta/requestor dan disetujui oleh Legal Requestor dari bisnis user untuk proses aktivitas SAP yang dilaksanakan oleh SPC Group Operation. (Model Request Form : SPC-FI-GL) – General Ledger – Cash Accounting (Model Request Form : SPC-FI-AA) – Asset Accounting (Model Request Form : SPC-CO-CC) – Cost Accounting – Procurement (Model Request Form : SPC-MMNH) (Model Request Form : SPC-FI-AP) – Account Payable (Model Request Form : SPC-HR) – Master Data HR – Payroll (Model Request Form : SPC-PY) – Sales – Billing (Model Request Form : SPC-SD) (Model Request Form : SPC-FI-AR) – Account Receivable (Model Request Form : SPC-SD) – MM Hydro Legal Requestor adalah pihak dari fungsi yang ditunjuk secara resmi untuk mengirimkan form request kepada SPC.
Contoh Service Request Form-Period Maintenance
Contoh Service Request Form-Asset Accounting
Contoh Service Request Form-Cost Accounting
Contoh Service Request FormProcurement
Contoh Service Request FormAP Vendor Invoice Without PO
Contoh Service Request Form- Overtime
Contoh Service Request FormOff Cycle Payroll Processing
Contoh Service Request FormSD-Billing Cancel Billing
Contoh Service Request Form- FI-AR Invoice Process
Contoh Service Request FormCancel/Change point Deviasi
Corporate Shared Service (CSS) Service SPC SOP dan Process Flow Service Request Request Form
Corporate Shared Service (CSS)
• Organisasi di Pertamina yang akan dilaunching per 1 Januari 2009 : 1. 2. 3. 4. 5. 6.
Internal Governance Business Demand Master Data Shared Processing Center (SPC) IT Solutions IT Operations
SPC Group Service • Aktivitas Service SPC terdiri dari 4 utama Operasi; – GA Operation (General Ledger, Asset Accounting, Cash Accounting, Cost Accounting) – HR Operation (MD HR dan Payroll) – Procurement Operation (Create dan Release PO, Proses Account Payable) – Sales Operation (Proses Billing dan Proses Account Receivable)
Action & Service Support Group SPC : GA and HR GA-GL Posting Reverse/Canc el
GA – Cash Accounting Manual Bank Processing
GA-Asset Accounting
GAControlling
Posting/Run/Settleme Posting nt Reverse/Cancel
Month End Process
Fiscal Year
Product Costing
HR- Master Data Maintenance HR Payroll Create
Posting/Run/Settlement
Action
Reverse/Cancel
Change
Fiscal Year
Action & Service Support Group SPC : Procurement & Sales AP
Procurement
Billing
Posting
Release outline Agreement
Cancel /Reverse
Manual Payment
Normal PO Trans.
Void Check
Release Order Trans.
Periodic Processing
Emergency PO Trans.
Clearing
PO SPMK Trans.
Month End Process
PO Claim Trans. PO Asset Trans. Create GI Stock
SPC Service – GA Operation
SPC Service – HR Operation
SPC Service – Procurement Operation
SPC Service – Sales Operation
SOP dan Flow Proses Service Request Subject : Memberikan pedoman kepada Business User dan fungsi yang ada di SPC untuk melakukan proses penerimaan dan penyelesaian request dan proses administrasi service request dari Business User ke SPC melalui Remedy Tools. Fungsi yang Terkait: • Business User • Shared Processing Center • Shared Processing Center • Shared Processing Center • Shared Processing Center
(SPC) (SPC) (SPC) (SPC)
Service Desk Processor Analyst Team Lead
Business User: Adalah fungsi-fungsi yang ada di seluruh unit di bawah PT Pertamina (Persero), PT Pertamina EP dan PT PGE yang memerlukan service dari SPC.
BU users
Sarana Permintaan Layanan SPC (Request) ?
Request Forms dapat di download dari website Remedy
Sarana
CSS sub-units SPC
A
Web Request forms
6480 (Telp) 021-3849006/ 3816819 (Fax) [email protected] (Email)
B
Phone *
?
Dokumen Pendukung
5283 (Telp) 021-3816031/ 3816039/ 3815565 (Fax) [email protected] (Email)
C
?
Help desk D
Emergency requests harus diinformasikan melalui telephone Source:
Master data
* Emergency request only Request handling design; team analysis
Fax
6666 (Telp) 021- 3501717 (Fax) [email protected] (Email)
Process Flow Service Request – Service Desk
Process Flow Service Request – Processor, Analyst and Team Lead
Basic Process Flow Shapes
Service Request Form •
•
Service Request Form : Bentuk format standar yang harus diisi oleh peminta/requestor dan disetujui oleh Legal Requestor dari bisnis user untuk proses aktivitas SAP yang dilaksanakan oleh SPC Group Operation. (Model Request Form : SPC-FI-GL) – General Ledger – Cash Accounting (Model Request Form : SPC-FI-AA) – Asset Accounting (Model Request Form : SPC-CO-CC) – Cost Accounting – Procurement (Model Request Form : SPC-MMNH) (Model Request Form : SPC-FI-AP) – Account Payable (Model Request Form : SPC-HR) – Master Data HR – Payroll (Model Request Form : SPC-PY) – Sales – Billing (Model Request Form : SPC-SD) (Model Request Form : SPC-FI-AR) – Account Receivable (Model Request Form : SPC-SD) – MM Hydro Legal Requestor adalah pihak dari fungsi yang ditunjuk secara resmi untuk mengirimkan form request kepada SPC.
Contoh Service Request Form-Period Maintenance
Contoh Service Request Form-Asset Accounting
Contoh Service Request Form-Cost Accounting
Contoh Service Request FormProcurement
Contoh Service Request FormAP Vendor Invoice Without PO
Contoh Service Request Form- Overtime
Contoh Service Request FormOff Cycle Payroll Processing
Contoh Service Request FormSD-Billing Cancel Billing
Contoh Service Request Form- FI-AR Invoice Process
Contoh Service Request FormCancel/Change point Deviasi
