Shreya Technologies Sap Support And Maintenance Services
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Shreya Technologies
Doc: ST/Prop/Profile
© Copyright Shreya Technologies All Rights Reserved
Softcopy: Ver: 1.0
Proprietary & Confidential Document of Shreya Technologies
SAP POST IMPLEMENTATION SUPPORT AND MAINTENANCE Shreya Technologies' SAP Post Implementation Services include a portfolio of services, which enable the client to keep their internal MIS system running, and in consonance with their business needs. Most of our customers employ every variation of our support offerings at one point or another during their experience with SAP. Shreya Technologies has the capability of providing either on-site or off-site SAP support services across all installed modules, such as FI, CO, HR, MM, BW, SEM, PP, PS, SD, BASIS, ABAP and Security Authorizations. We bring unparalleled industry knowledge and leading edge skills to bear throughout the spectrum of your SAP support timeline. From the volatile environment of post implementation transition, throughout steady-state operations and into your next periodic upgrade activity, Shreya Technologies will provide your team with the right people, armed with the right knowledge and skills to make your business successful.
WE OFFER THE FOLLOWING SERVICES IN SAP POST IMPLEMENTATION SUPPORT AND MAINTENANCE: SAP Post Implementation continuous system support SAP Application Support
Maintenance
and
Enhancements to existing functionality ABAP fine-tuning, customizations
support
and
BASIS and System admin support services Master data upload/download
Doc: ST/Prop/Profile
© Copyright Shreya Technologies All Rights Reserved
maintenance
Softcopy: Ver: 1.0
Proprietary & Confidential Document of Shreya Technologies
SAP POST IMPLEMENTATION SUPPORT AND MAINTENANCE Helpdesk Services: Provide guidance on SAP usage to the end users and key users within the organization. Depending on the criticality, answers are provided within stipulated timeframes. BASIS Administration: These include system administration for the SAP application. These require a sound knowledge of SAP internals and the underlying OS on which SAP is running. Services here would facilitate changing user rights definition, fine tuning performance, periodic backups/ restore etc. Application Enhancements: These would typically include the customization/ implementation of additional SAP modules, changes in existing application due to changes in business logic / legal requirements etc. Version Upgrades: Organizations typically upgrade their SAP versions to derive additional functionality or because SAP has discontinued the support of earlier versions. As most organizations have online MIS systems, version upgrades need to be implemented quickly with minimal disruption of operations. Because of the business continuity considerations, this service becomes very critical for the organisation. Integration to other systems: This service enables organisations to procure packaged software from other sources and integrate them with their SAP system. Similarly, it helps them in connecting their system to those of their suppliers and customers to implement an extended supply chain. Application Rollouts: Some organizations use an external consultant to implement SAP at their HO or a particular Plant. The organization plans to rollout the application to other locations using their own IT manpower/ key users. Shreya Technologies may need assistance from local players to help with SAP technical problems or to provide country specific localization. Leading to considerable savings in total implementation cost. Doc: ST/Prop/Profile
© Copyright Shreya Technologies All Rights Reserved
Softcopy: Ver: 1.0
Proprietary & Confidential Document of Shreya Technologies
SHREYA TECHNOLOGIES’ ADVANTAGES: Shreya Technologies as a growing company in the areas of SAP Project Consulting, Recruitment of all level SAP Consultants, SAP Corporate Training and HR Staffing. We are a fully qualified SAP Channel and Education partner, based in Mumbai, Maharashtra – India and among the leading companies in managing and carrying out the SAP-based Services. Shreya Technologies focuses on customer success. As a leading enterprise solutions and outsourcing partner for medium and large global customers, we leverage technology and our flexible delivery models to drive performance and business value throughout a customer’s enterprise. Shreya’s comprehensive service approach incorporates a holistic view of our customers that extends beyond delivery. This approach integrates enterprise solutions and services, proprietary best practice offerings, strategic application and maintenance outsourcing, as well as consulting and integration services. Tremendous exposure and experience in SAP implementation and Post Implementation: Shreya Technologies has implemented SAP in several vertical segments in India. It is therefore familiar with the specific issues in many segments and can also recommend changes to existing implementations for improved business benefits. SAP Implementation & Education Partner: Shreya Technologies is a SAP Implementation & Education partner in India. It is thus conversant with the new features available from SAP, SAP development roadmap, and has access to SAP for critical backup assistance. Large pool of consultants: Shreya Technologies has several consultants with expertise and requisite skills. Lower cost due to offshore: Leading to more benefits at a lower cost. Extensive exposure to warranty support: Having implemented SAP at several sites, Shreya Technologies has in-depth experience in satisfying support requirements of customers. Localization exposure: Shreya Technologies has provided localization support to many customers developing extensive expertise in the field. Doc: ST/Prop/Profile
© Copyright Shreya Technologies All Rights Reserved
Softcopy: Ver: 1.0
Proprietary & Confidential Document of Shreya Technologies
SHREYA TECHNOLOGIES CORE VALUES CUSTOMERS – WE LISTEN AND RESPOND
OUR BUSINESS FOCUSES ON FINDING ADVANCED AND COST EFFECTIVE SOLUTIONS TO MEET OUR CUSTOMERS’ OPERATIONAL REQUIREMENTS. We are proud of our customer responsiveness, standards of service, enthusiasm for and understanding of their business needs. Our objective is always to be considered more as a partner than a mere service provider. Our communications with our customers are open and honest. We pride ourselves on being technically clear, accurate and forthcoming. We particularly value and support long-term customer relationships in which mutual trust thrives and successful business flourishes. With our customers we work in partnership to ensure that customers receive value for money. The highest quality standards and timeliness are integral parts of our products and services. In all circumstances, we make sure that our actions towards and relationship with our business partners are in full compliance with law and regulations, regardless of the complexity or difficulty. We make sure that all employees are well informed and trained to abide by applicable laws and regulations.
PEOPLE- OUR MAIN RESOURCE BRINGING TOGETHER A STRONG SET OF SKILLS, TALENT, AND EXPERIENCE, SHREYA TECHNOLOGIES DELIVERS VALUE TO ITS CLIENTS. WE CAPITALIZE ON THE BUSINESS CONTRIBUTION MADE BY ALL EMPLOYEES, THEIR VARIED SKILL SETS, ROLES AND RESPONSIBILITIES.
Our focus is on providing an interesting yet challenging work environment, underpinned by a foundation of constructive relations. We endeavour to achieve excellent communications and encourage and support ongoing dialogue among our employees at all levels.
Doc: ST/Prop/Profile
© Copyright Shreya Technologies All Rights Reserved
Softcopy: Ver: 1.0
Proprietary & Confidential Document of Shreya Technologies
We encourage personal development, helping individuals to exploit their potential and we actively promote and support their quest for knowledge, enjoyment of continuous learning and active participation in the life of the company. Recruitment and promotion is based solely on merit and ability on an individual basis. Respect, politeness, humility and trust are the behavioural characteristics we applaud and recognise are essential in creating a work environment where the best results can be achieved. Discrimination, in any form, is not tolerated. Each employee is valued and appreciated for who he or she is. We encourage employees to recognise that they have influence and, as such, they share in the collective responsibility for the performance of the business and the company’s reputation. We support cross-fertilization among our diverse cultures. This allows us to expand more readily in new parts of the world, benefit from different ways of reasoning, and understand better our customers, wherever they are situated.
TEAMWORK – OUR MAJOR STRENGTH
WE WORK COLLABORATIVELY WITH OUR CLIENTS TOWARDS A COMMON GOAL. AS A BUSINESS WE GAIN STRENGTH BY LEVERAGING THE TALENTS AND CREATIVITY OF OUR EMPLOYEES THROUGH CO-OPERATION AND TEAMWORK. We draw on the different backgrounds of our employees and the number of centres of excellence around the world to enrich debate and promote strong, international understanding. We encourage the sharing of knowledge and recognise that employees are supportive of their colleagues, helping and guiding others to create a trusting, enjoyable and committed environment. Our leadership style is to state our operational objectives in a clear and decisive way, within a sensitive and responsible context. We acknowledge that our business success is a direct result of building and nurturing strong teamwork.
Doc: ST/Prop/Profile
© Copyright Shreya Technologies All Rights Reserved
Softcopy: Ver: 1.0
Proprietary & Confidential Document of Shreya Technologies
More and more, our customers view our organisation as a global service provider. We recognise and endorse this trend and will support it by actively encouraging teamwork between the different departments of the organisation.
BUSINESS INTEGRITY – AT THE CORE OF OUR WORKING LIFE
SHREYA TECHNOLOGIES PLACES MAXIMUM IMPORTANCE ON BUSINESS INTEGRITY AND UPHOLDING THE HIGHEST MORAL STANDARDS ACROSS ALL OUR ACTIVITIES. We conduct all aspects of our business with fairness and honesty and do not give or receive improper inducements for business gain. We understand the rules and regulations that apply to our business around the world and adhere to the highest standards of ethical conduct. We focus on meeting and exceeding the exacting business standards demanded by our customers. Our employees are actively encouraged to openly discuss and seek total clarity on any issues relating to business integrity.
INNOVATION – THE KEY TO OUR FUTURE
WE ARE PROUD OF THE CAPABILITIES OF OUR EMPLOYEES WHO CONSISTENTLY DEMONSTRATE THE HIGHEST LEVELS OF SKILL AND EXPERTISE THAT KEEP US AT THE FOREFRONT OF HIGH TECHNOLOGY OPTICS. We are not complacent in appreciating that our business is driven by the need to encourage entrepreneurship, new technologies and product innovation to achieve sustained competitive advantage. To accomplish this we continuously develop and invest in leading-edge processes which support our business objectives. We readily accept exciting challenges and constantly question traditional approaches in the pursuit of new, superior solutions. Doc: ST/Prop/Profile
© Copyright Shreya Technologies All Rights Reserved
Softcopy: Ver: 1.0
Proprietary & Confidential Document of Shreya Technologies
KNOWLEDGE AND PERFORMANCE – FOCUS ON CONTINUOUS IMPROVEMENT
OUR KNOWLEDGEABLE PEOPLE AND PROVEN ABILITY TO SHARE KNOWLEDGE WITH OUR CLIENTS ARE KEY COMPONENTS TO OUR SUCCESS. THE APPLICATION OF AND IMPROVEMENT UPON BEST PRACTICE IS A FUNDAMENTAL WORKING PROCESS WITHIN SHREYA TECHNOLOGIES
We set challenging performance targets and consider the need for continuous improvement to be a major part of our culture, with individuals and project teams striving to refine and enhance processes. We aggressively eliminate inefficiencies in every facet of our business processes. Punctuality is the key to meeting our performance objectives and is demonstrated within all aspects of our business. EXPERIENCE Our experience has afforded us the opportunity to integrate tools and techniques minimizing risk through combined experience and ‘lessons learned’.
SOCIETY AND THE COMMUNITY – RESPONSIBLE CITIZENSHIP
AS AN ORGANISATION WE UNDERSTAND THE PRINCIPLE OF BEING RESPONSIBLE CITIZENS.
We work with national and local governments and other organisations to meet our legal and civic obligations and manage our impact on the environment. We recognise the benefits that our facilities can bring to a community and work to sustain them and, where possible, support local institutions. Doc: ST/Prop/Profile
© Copyright Shreya Technologies All Rights Reserved
Softcopy: Ver: 1.0
Proprietary & Confidential Document of Shreya Technologies
OUR FUTURE, OUR VALUES WE ACKNOWLEDGE THE HIGH LEVELS OF DEDICATION AND ACHIEVEMENT DEMONSTRATED BY OUR EMPLOYEES EVERY DAY.
Our future success is dependent on the constant commitment of our employees and it is our responsibility to provide and encourage working environments where these Core Values are a vital part of our operational culture. We thank our employees for their contribution to the success of Shreya Technologies and welcome any suggestions for improving our procedures or operations, at any time.
Shreya Technologies 301/302 Raunak Arcade Gokhale Road, Thane (W) – 400 602, India Tel.: +91-22-2543 6735 / 36 Mobile : +91-98204 04501 E-mail : [email protected] Web : http://www.shreyatechnologies.com Branches at : Pune, Maharashtra – India Kolkata, West Bengal - India Bhubaneshwar, Orissa – India
Doc: ST/Prop/Profile
© Copyright Shreya Technologies All Rights Reserved
Softcopy: Ver: 1.0
Proprietary & Confidential Document of Shreya Technologies
Doc: ST/Prop/Profile
© Copyright Shreya Technologies All Rights Reserved
Softcopy: Ver: 1.0
Proprietary & Confidential Document of Shreya Technologies
SAP POST IMPLEMENTATION SUPPORT AND MAINTENANCE Shreya Technologies' SAP Post Implementation Services include a portfolio of services, which enable the client to keep their internal MIS system running, and in consonance with their business needs. Most of our customers employ every variation of our support offerings at one point or another during their experience with SAP. Shreya Technologies has the capability of providing either on-site or off-site SAP support services across all installed modules, such as FI, CO, HR, MM, BW, SEM, PP, PS, SD, BASIS, ABAP and Security Authorizations. We bring unparalleled industry knowledge and leading edge skills to bear throughout the spectrum of your SAP support timeline. From the volatile environment of post implementation transition, throughout steady-state operations and into your next periodic upgrade activity, Shreya Technologies will provide your team with the right people, armed with the right knowledge and skills to make your business successful.
WE OFFER THE FOLLOWING SERVICES IN SAP POST IMPLEMENTATION SUPPORT AND MAINTENANCE: SAP Post Implementation continuous system support SAP Application Support
Maintenance
and
Enhancements to existing functionality ABAP fine-tuning, customizations
support
and
BASIS and System admin support services Master data upload/download
Doc: ST/Prop/Profile
© Copyright Shreya Technologies All Rights Reserved
maintenance
Softcopy: Ver: 1.0
Proprietary & Confidential Document of Shreya Technologies
SAP POST IMPLEMENTATION SUPPORT AND MAINTENANCE Helpdesk Services: Provide guidance on SAP usage to the end users and key users within the organization. Depending on the criticality, answers are provided within stipulated timeframes. BASIS Administration: These include system administration for the SAP application. These require a sound knowledge of SAP internals and the underlying OS on which SAP is running. Services here would facilitate changing user rights definition, fine tuning performance, periodic backups/ restore etc. Application Enhancements: These would typically include the customization/ implementation of additional SAP modules, changes in existing application due to changes in business logic / legal requirements etc. Version Upgrades: Organizations typically upgrade their SAP versions to derive additional functionality or because SAP has discontinued the support of earlier versions. As most organizations have online MIS systems, version upgrades need to be implemented quickly with minimal disruption of operations. Because of the business continuity considerations, this service becomes very critical for the organisation. Integration to other systems: This service enables organisations to procure packaged software from other sources and integrate them with their SAP system. Similarly, it helps them in connecting their system to those of their suppliers and customers to implement an extended supply chain. Application Rollouts: Some organizations use an external consultant to implement SAP at their HO or a particular Plant. The organization plans to rollout the application to other locations using their own IT manpower/ key users. Shreya Technologies may need assistance from local players to help with SAP technical problems or to provide country specific localization. Leading to considerable savings in total implementation cost. Doc: ST/Prop/Profile
© Copyright Shreya Technologies All Rights Reserved
Softcopy: Ver: 1.0
Proprietary & Confidential Document of Shreya Technologies
SHREYA TECHNOLOGIES’ ADVANTAGES: Shreya Technologies as a growing company in the areas of SAP Project Consulting, Recruitment of all level SAP Consultants, SAP Corporate Training and HR Staffing. We are a fully qualified SAP Channel and Education partner, based in Mumbai, Maharashtra – India and among the leading companies in managing and carrying out the SAP-based Services. Shreya Technologies focuses on customer success. As a leading enterprise solutions and outsourcing partner for medium and large global customers, we leverage technology and our flexible delivery models to drive performance and business value throughout a customer’s enterprise. Shreya’s comprehensive service approach incorporates a holistic view of our customers that extends beyond delivery. This approach integrates enterprise solutions and services, proprietary best practice offerings, strategic application and maintenance outsourcing, as well as consulting and integration services. Tremendous exposure and experience in SAP implementation and Post Implementation: Shreya Technologies has implemented SAP in several vertical segments in India. It is therefore familiar with the specific issues in many segments and can also recommend changes to existing implementations for improved business benefits. SAP Implementation & Education Partner: Shreya Technologies is a SAP Implementation & Education partner in India. It is thus conversant with the new features available from SAP, SAP development roadmap, and has access to SAP for critical backup assistance. Large pool of consultants: Shreya Technologies has several consultants with expertise and requisite skills. Lower cost due to offshore: Leading to more benefits at a lower cost. Extensive exposure to warranty support: Having implemented SAP at several sites, Shreya Technologies has in-depth experience in satisfying support requirements of customers. Localization exposure: Shreya Technologies has provided localization support to many customers developing extensive expertise in the field. Doc: ST/Prop/Profile
© Copyright Shreya Technologies All Rights Reserved
Softcopy: Ver: 1.0
Proprietary & Confidential Document of Shreya Technologies
SHREYA TECHNOLOGIES CORE VALUES CUSTOMERS – WE LISTEN AND RESPOND
OUR BUSINESS FOCUSES ON FINDING ADVANCED AND COST EFFECTIVE SOLUTIONS TO MEET OUR CUSTOMERS’ OPERATIONAL REQUIREMENTS. We are proud of our customer responsiveness, standards of service, enthusiasm for and understanding of their business needs. Our objective is always to be considered more as a partner than a mere service provider. Our communications with our customers are open and honest. We pride ourselves on being technically clear, accurate and forthcoming. We particularly value and support long-term customer relationships in which mutual trust thrives and successful business flourishes. With our customers we work in partnership to ensure that customers receive value for money. The highest quality standards and timeliness are integral parts of our products and services. In all circumstances, we make sure that our actions towards and relationship with our business partners are in full compliance with law and regulations, regardless of the complexity or difficulty. We make sure that all employees are well informed and trained to abide by applicable laws and regulations.
PEOPLE- OUR MAIN RESOURCE BRINGING TOGETHER A STRONG SET OF SKILLS, TALENT, AND EXPERIENCE, SHREYA TECHNOLOGIES DELIVERS VALUE TO ITS CLIENTS. WE CAPITALIZE ON THE BUSINESS CONTRIBUTION MADE BY ALL EMPLOYEES, THEIR VARIED SKILL SETS, ROLES AND RESPONSIBILITIES.
Our focus is on providing an interesting yet challenging work environment, underpinned by a foundation of constructive relations. We endeavour to achieve excellent communications and encourage and support ongoing dialogue among our employees at all levels.
Doc: ST/Prop/Profile
© Copyright Shreya Technologies All Rights Reserved
Softcopy: Ver: 1.0
Proprietary & Confidential Document of Shreya Technologies
We encourage personal development, helping individuals to exploit their potential and we actively promote and support their quest for knowledge, enjoyment of continuous learning and active participation in the life of the company. Recruitment and promotion is based solely on merit and ability on an individual basis. Respect, politeness, humility and trust are the behavioural characteristics we applaud and recognise are essential in creating a work environment where the best results can be achieved. Discrimination, in any form, is not tolerated. Each employee is valued and appreciated for who he or she is. We encourage employees to recognise that they have influence and, as such, they share in the collective responsibility for the performance of the business and the company’s reputation. We support cross-fertilization among our diverse cultures. This allows us to expand more readily in new parts of the world, benefit from different ways of reasoning, and understand better our customers, wherever they are situated.
TEAMWORK – OUR MAJOR STRENGTH
WE WORK COLLABORATIVELY WITH OUR CLIENTS TOWARDS A COMMON GOAL. AS A BUSINESS WE GAIN STRENGTH BY LEVERAGING THE TALENTS AND CREATIVITY OF OUR EMPLOYEES THROUGH CO-OPERATION AND TEAMWORK. We draw on the different backgrounds of our employees and the number of centres of excellence around the world to enrich debate and promote strong, international understanding. We encourage the sharing of knowledge and recognise that employees are supportive of their colleagues, helping and guiding others to create a trusting, enjoyable and committed environment. Our leadership style is to state our operational objectives in a clear and decisive way, within a sensitive and responsible context. We acknowledge that our business success is a direct result of building and nurturing strong teamwork.
Doc: ST/Prop/Profile
© Copyright Shreya Technologies All Rights Reserved
Softcopy: Ver: 1.0
Proprietary & Confidential Document of Shreya Technologies
More and more, our customers view our organisation as a global service provider. We recognise and endorse this trend and will support it by actively encouraging teamwork between the different departments of the organisation.
BUSINESS INTEGRITY – AT THE CORE OF OUR WORKING LIFE
SHREYA TECHNOLOGIES PLACES MAXIMUM IMPORTANCE ON BUSINESS INTEGRITY AND UPHOLDING THE HIGHEST MORAL STANDARDS ACROSS ALL OUR ACTIVITIES. We conduct all aspects of our business with fairness and honesty and do not give or receive improper inducements for business gain. We understand the rules and regulations that apply to our business around the world and adhere to the highest standards of ethical conduct. We focus on meeting and exceeding the exacting business standards demanded by our customers. Our employees are actively encouraged to openly discuss and seek total clarity on any issues relating to business integrity.
INNOVATION – THE KEY TO OUR FUTURE
WE ARE PROUD OF THE CAPABILITIES OF OUR EMPLOYEES WHO CONSISTENTLY DEMONSTRATE THE HIGHEST LEVELS OF SKILL AND EXPERTISE THAT KEEP US AT THE FOREFRONT OF HIGH TECHNOLOGY OPTICS. We are not complacent in appreciating that our business is driven by the need to encourage entrepreneurship, new technologies and product innovation to achieve sustained competitive advantage. To accomplish this we continuously develop and invest in leading-edge processes which support our business objectives. We readily accept exciting challenges and constantly question traditional approaches in the pursuit of new, superior solutions. Doc: ST/Prop/Profile
© Copyright Shreya Technologies All Rights Reserved
Softcopy: Ver: 1.0
Proprietary & Confidential Document of Shreya Technologies
KNOWLEDGE AND PERFORMANCE – FOCUS ON CONTINUOUS IMPROVEMENT
OUR KNOWLEDGEABLE PEOPLE AND PROVEN ABILITY TO SHARE KNOWLEDGE WITH OUR CLIENTS ARE KEY COMPONENTS TO OUR SUCCESS. THE APPLICATION OF AND IMPROVEMENT UPON BEST PRACTICE IS A FUNDAMENTAL WORKING PROCESS WITHIN SHREYA TECHNOLOGIES
We set challenging performance targets and consider the need for continuous improvement to be a major part of our culture, with individuals and project teams striving to refine and enhance processes. We aggressively eliminate inefficiencies in every facet of our business processes. Punctuality is the key to meeting our performance objectives and is demonstrated within all aspects of our business. EXPERIENCE Our experience has afforded us the opportunity to integrate tools and techniques minimizing risk through combined experience and ‘lessons learned’.
SOCIETY AND THE COMMUNITY – RESPONSIBLE CITIZENSHIP
AS AN ORGANISATION WE UNDERSTAND THE PRINCIPLE OF BEING RESPONSIBLE CITIZENS.
We work with national and local governments and other organisations to meet our legal and civic obligations and manage our impact on the environment. We recognise the benefits that our facilities can bring to a community and work to sustain them and, where possible, support local institutions. Doc: ST/Prop/Profile
© Copyright Shreya Technologies All Rights Reserved
Softcopy: Ver: 1.0
Proprietary & Confidential Document of Shreya Technologies
OUR FUTURE, OUR VALUES WE ACKNOWLEDGE THE HIGH LEVELS OF DEDICATION AND ACHIEVEMENT DEMONSTRATED BY OUR EMPLOYEES EVERY DAY.
Our future success is dependent on the constant commitment of our employees and it is our responsibility to provide and encourage working environments where these Core Values are a vital part of our operational culture. We thank our employees for their contribution to the success of Shreya Technologies and welcome any suggestions for improving our procedures or operations, at any time.
Shreya Technologies 301/302 Raunak Arcade Gokhale Road, Thane (W) – 400 602, India Tel.: +91-22-2543 6735 / 36 Mobile : +91-98204 04501 E-mail : [email protected] Web : http://www.shreyatechnologies.com Branches at : Pune, Maharashtra – India Kolkata, West Bengal - India Bhubaneshwar, Orissa – India
Doc: ST/Prop/Profile
© Copyright Shreya Technologies All Rights Reserved
Softcopy: Ver: 1.0
Proprietary & Confidential Document of Shreya Technologies
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