Sharepoint Help Desk

Business Processes and Forms Help Desk Demonstration

Microsoft Corporation

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Help Desk Application Overview Created in less than a week with no code No special server permissions required No client apps required for users to either submit or manage requests

2 authoring environments InfoPath 2007 and SharePoint Designer 2007

Key runtime components Microsoft Office SharePoint Server 2007 InfoPath Forms Services 2007 Microsoft - Business Processes and Forms

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Demo Walkthrough

EMPLOYEE FILLS OUT NEW HELPDESK REQUEST Microsoft - Business Processes and Forms

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Switch Hats

HELPDESK TECHNICIAN LOOKS AT HIS QUEUE Microsoft - Business Processes and Forms

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Switch Hats

EMPLOYEE GETS E-MAIL TELLING HIM HIS REQUEST HAS BEEN RESOLVED Microsoft - Business Processes and Forms

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Switch Hats

HELPDESK MANAGER LOGS IN TO CHECK OVERALL STATUS Microsoft - Business Processes and Forms

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How it’s Built

INFOPATH FORM DESIGNER

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Highlighted Features WYSIWYG Form Layout 4 Types of Form Logic Data Validation Conditional Formatting Rules Default Values using Formulas

External Data Connections Multiple Form Views Property Promotion Microsoft - Business Processes and Forms

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How it’s Built

SHAREPOINT DESIGNER

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Highlighted Features Workflow Routing requests to the appropriate person Sending e-mail confirmation Pausing for a fixed amount of time

Page Design Data Form Web Parts Conditional Formatting Custom Navigation and Master Pages

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Thank you! http://www.microsoft.com/sharepoint/capabilities/ bpf