Service Level Agreement.docx

5 steps to succeed SLAs compliance in Project Management May 30, 2017 Thaignée Pereda

As foundational arrangements with customers, SLAs are a resourceful system to manage customers’ expectations and satisfaction. By setting them properly, it is possible to identify outages or performance issues. Even if SLAs were originally oriented to service networks, they have now spread to IT Operation Management and Project Management in order to help measure and justify the figures.

Importance Compliance

of

IT

in

SLAs

To meet all the demands associated with this SLAs compliance, IT teams need to automate as many support and development tasks as possible. For this reason, the

pressure on IT organizations to provide faster and more efficient services to allow systems run without interruptions has been steadily increasing.

The integration of IT plays a significant role in SLAs compliance since it optimizes not only the gathering and review of data but also the time segmentation and calculation of overall performance percentage. This leads to a greater experience when it comes to calculating if your SLAs compliance percentage is at risk, missed or just less than the value specified.

Whether a company merges, grows or experiences a sudden higher demand, in Project Management, it is mandatory to forestall scenarios in this new business context or market alternatives to anticipate risks and operational capabilities through intelligent analysis and exposure to short-term improvements.

Integration Compliance

of

IT

for

SLAs

Nowadays, with the advances of workload automation solutions, it is more feasible for commercial services to support their processes on a technological infrastructure,since they provide the option to manage plenty resources in real time to optimize the data analysis and tasks execution.

Counting on the right IT operation management software adds value to your company, as it enhances its productivity and disposal. Modern tools like BMC Control-Mpotentiate your workflow with the main purpose of helping SLAs Compliance by following 5 essential procedures:

1. Providing a company assets:

wider

view

of

the

Whether it is based on a platform, application or database, it gathers relevant information through an up-to-date interface that manages the workflow.

2. Decreasing business risks: It counts on predictive trending and analytics to identify difficulties and shortcomings before they have a negative effect in the business.

3. Simplifying modification in requests:

It organizes batches and workflows and allows the possibility of managing this information, with practical features that ease the supervision of multiple stakeholders.

4. Engaging the business personnel: It provides a service mobile app for business users to keep the non-IT personnel informed with the relevant aspects for their special demands and needs.

5. Ensuring compliance: It performs a comprehensive auditing that tracks and reports all related data of current activities, including actions taken and their responsible.

Succeed SLAs compliance Since SLAs compliance percentage must be reviewed periodically, the advantages of integrating and relying your company’s tasks on an effective automated solution will save time and efforts to successfully achieve this process. Moreover, it will guarantee both, business users and customers, satisfaction due to the tangible improvement in the company’s environment and overall performance.