Sap Customer Success Story

SAP Customer Success Story

“mySAP SCM mature technology for logistics execution has brought us more performance, better analytical accuracy, and optimal warehouse management. Those are essential elements for modern logistics.” Heinz Gramm, Director, Dualogis GmbH

AT A GLANCE

DUALOGIS

Company Name Dualogis GmbH, Germany www.dlogistics.com/dualogis

FAST, INTEGRATED PROCESSES IN A MULTICUSTOMER WAREHOUSE WITH mySAP™ SUPPLY CHAIN MANAGEMENT

Industry Logistics for the chemicals industry Key Challenges Dualogis wanted to improve its logistics by upgrading IT, to accommodate customers that had migrated to SAP® R/3® software, which is available today in the mySAP™ ERP solution. Implementation Partner SAP Consulting Solution and Services mySAP Supply Chain Management (mySAP SCM) with logistics execution software SAP R/3, which is available today in mySAP ERP

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Existing Environment Legacy system Implementation Highlights SAP Consulting provided excellent service. Key Benefits mySAP SCM provides better performance, better analytical accuracy, and optimal warehouse management. Risk of error as well as turnaround times are reduced. A simplified communications system improves relationships with customers and partners. Radio frequency (RF) technology enables paperless communication in the warehouse. Transportation management improved.

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For a logistics specialist in the chemicals field, effective communications with customers is a must at every level – including IT. To ensure its success in this specialized arena, Dualogis chose SAP® software. Based in Obenburg am Main, Germany, Dualogis GmbH was founded in mid-2000 by D. Logistics AG and Acordis Industrial Fibers GmbH. Acordis Industrial is the largest department at the multinational Acordis group, which supplies customers worldwide with chemical fiber and special products for industrial, textile, medical, and hygiene applications. The joint venture, Dualogis, combines the logistics ability of D. Logistics with the industryspecific knowledge of the Acordis group. Dualogis operates the entire Acordis finished-goods warehouse, including managing goods receipts and issues, picking, staging, and transportation planning. In an 80,000-square-meter warehouse that boasts 53,000 square meters of storage space, Dualogis stores and moves more than 120,000 tons of chemical fiber from around 270,000 pallets. Depending on the product that is stored and changing customer requirements, Dualogis uses a variety of storage models, including bulk, flat, and pallet-rack storage, and a modern high-rack storage system.

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mySAP™ SUPPLY CHAIN MANAGEMENT: AN INVESTMENT IN THE FUTURE

“Every customer receives high-quality logistics services at the best possible price. To a company wishing to succeed in this area, modern IT solutions are an absolute necessity,” says Oliver Beierlein, who is responsible for shipping processing at Dualogis. In order to fulfill this goal, Dualogis decided on SAP software – specifically SAP R/3® software, which is available today in the “. . . SAP software will accelerate delivery processing, freight registration, and transportation processing.” Oliver Beierlein, Dualogis

mySAP™ ERP solution, and mySAP Supply Chain Management (mySAP SCM) – at a critical juncture in its business: the maintenance contract for its legacy system expired and two of Dualogis’s better customers had just migrated from SAP R/2® software to SAP R/3. The implementation team at Dualogis was assisted by a small group of consultants from SAP Consulting.

company and at its integrated customers’ facilities. Handling unit (HU) management summarizes the different products to be delivered to a given customer in groups. Allocating goods at storage-bin level ensures that inventory management is transparent. Transport management software calculates cost-effective transport options, takes appointment information into account, supports direct selection of transportation service providers, puts shipments together, prints the necessary documents, and calculates shipment costs. To Beierlein, the advantages of comprehensive warehouse process mapping are clear, “The direct wireless-data connection has significantly reduced transaction times in the warehouse, and the implementation of new logistics functionality in SAP software will accelerate delivery processing, freight registration, and transportation processing.” But that is not all: The standardized, enhanced reporting software, which can also process customer billing, provides extra transparency and quality. Both the risk of error as well as turnaround times are reduced significantly. And the simplified system for communicating with customers and freight forwarders ensures seamless data exchange.

SYNCHRONIZED FLOW FOR MATERIAL AND DATA

mySAP SCM includes software for all aspects of logistics execution, including warehouse management. The software manages putaway, stock transfer, and removal of stock in finished-goods warehouses. All internal warehouse processes and goods movements are processed without paper – including inventory management, storage bin management, and radio frequency (RF) technology. Wireless data transfer enables the use of mobile bar-code readers, which transfer data directly to SAP software. At Dualogis, warehouse management software is installed as a central system that communicates with SAP software at the

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REACTING FLEXIBLY TO CUSTOMERS AND MARKETS

Dualogis is now well prepared for the future. It plans to integrate additional customers into the logistics execution software and map nonwarehouse services. In addition, Dualogis wants to extend its range of services for existing customers and win new customers from other industries. According to Roland Endres, application manager at Dualogis, using mySAP SCM is “a distinct competitive advantage – we have now successfully proven that different customers’ complex logistics requirements can be mapped in a single system.”