Sap Benton Harbor Mi

SAP MM/SD/ABAP Business Analyst Location: Benton Harbor, MI If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life. Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients’ move ahead of the competition. The Services workforce is made up of four groups: Client Operations, Project Based, Delivery Centers and BPO Businesses. Most of our people in Services are based long-term at a client location, an Accenture Delivery Center or, in some cases, an Accenture office. SAP Business Analyst: The SAP Business Analyst will be responsible for the initial decision and facilitation for the routing of tickets through the client support channels. The business analyst will be the primary liaison between the users and the technical support resources. They will work with key business users,IT deployment and development leads to coordinate all support activities. This role is primarily functional in nature within specific SAP modules. The successful candidate will need to have strong client skills and be able to communicate information pertaining to the functionality of the SAP modules in their specific skill domain areas. Key responsibilities will include: •

Addressing "How To" questions around SAP Functionality for supported module.

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Ticket Assigning, Routing and Expediting.

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Facilitating & Assisting in End User Testing.

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Refine/Improve/Design System process improvements.

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Contributing to operational and status reporting and Analysis.

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Identify and Implement Process Improvements.

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Liaise for new functionality that is being transition to support for supported SAP Module.

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Evaluate and complete analysis of enhancement requests, including scope of effort, timing, and overall priority.

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Participate in business unit meetings as the client IS representative for their specific SAP Functional area.

Basic Qualifications: •

Minimum 1 year outsourcing experience.

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Minimum 2 years SAP experience.

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Minimum 2 years experience in one or more of the following SAP modules: BW,SD,Pricing,MM,EBP,Logistics,HR,SRM,Procurement,PP,APO,CRM,FICO

Preferred Skill Requirements: •

Previous Manufacturing industry experience.

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Previous Consumer goods industry experience.

Professional Skill Requirements: •

Ability to be flexible and work analytically in a problem-solving environment.

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Excellent communication (written and oral) and interpersonal skills

Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become highperformance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance. With more than 140,000 people in 49 countries, the company generated net revenues of US$16.65 billion for the fiscal year ended Aug. 31, 2006. Its home page is www.accenture.com. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Applicants for employment in the U.S. must process work authorization which does not require sponsorship by the employer for a visa. We are an equal opportunity Employer.