Sample Cvs

Highly qualified experienced Senior Test Analyst with both ISEB foundation and Intermediate qualification with a proven track record of planning, estimating, and designing using both automation and manual testing in the Healthcare, CRM, Customer Service, Telecommunications, Sales & Marketing and Government/Public Sector also with a proven track record of delivering testing services as either an individual test specialist or as a Test Lead Highly qualified & experienced ISEB Software Test Practitioner with a proven track record of planning, estimating, designing, executing and recording the results of automated & manual tests in the Financial, Hospitality, Criminal Intelligence, Telecommunications & Medical sectors. Skilled with fault recognition, results verification, test tools & documentation. A first-class Test Analyst, who implements new ideas, provides solutions to problems and manages test projects, whilst working alone as well as with a team. Effective and efficient time manager with proven organisational abilities who prioritises tasks to achieve the agreed goals. Profile A technically competent and industry savvy IT professional with over 10+ years experience as a Software Test Analyst. Proficient in test planning, test case generation, test design, test execution and automation. Culturally sensitive and well traveled, adapts well to client environments to achieve quality deliverables that meet customer expectations. Projects: Media, Educational software, Database Migration, Electronic Billing, Telecommunication, Web testing, User Administrative software, Telecom, Data Storage. ISEB certified (Foundation and Intermediate level) and also with a valid Security clearance. Well versed with project life cycles and process improvements. Working/thorough knowledge of and expertise in Team Management, and all aspects of Software Quality Assurance. Experienced in testing multi-tire application server based on Java applications and Web Applications. Accomplished customer relationship skills. Produce well structured documentation. Self-motivated, flexible and adaptable in approach, with a attention to detail, and ability to effectively problem solve and use initiative. Provided specialist testing support and hands-on guidance to end users attending UAT phase, ensuring expectations were managed and deliverables met to tight timescales and to a good quality standard. Maintained strong focus on the delivery of the testing goals within limited time and resource constraints Provided regular test team reports ensuring Test Management were proactively appraised of exceptions, relevant issues, risks or developing trends Developed a limited Proof of Concept plan for introduction of Quick Test Professional (QTP), resulting in initial demonstrations of script automation by Test Analysts to senior management and setting realistic expectations

Performed team-leader role working with 6 test analysts and managed test workpackage activities/reporting using Test Director as the end to end test management tool Developed a successful test approach to ensure effective and structured testing of process, functional, interface and reporting test areas, subsequently documented in the work-package Test Plan Designed 40+ detailed test scripts, all uploaded into Test Director and assisted other Test Analysts with their script development and provided advice and guidance as needed Executed assigned test scripts, captured results and logged defects in Test Director Provided hands-on test support to end users performing UAT and to expert witness subject matter experts Defined, created and executed over 160 manual test scripts to regression test the later release of the application. Also designed bespoke scripts to test specific bug fixes and patches that were included as part of the upgrade Working closely with the client staff, designed and delivered full test documentation including the test plan, test scripts and relevant test aids/diagrams Executed detailed tests covering Functionality, Process Flow, Usage, GUI, Data, Configuration, Security, basic Application Performance and tested a Data Interface to/from an external supplier Defined and developed end to end defect management process supported by Mercury Test Director. This included defining all status values and meanings, determining additional required fields/values and ensuring all of the test and development team were trained in the workflows Documented defects, completing retests and updated logs as appropriate. Successfully delivered system testing covering regression, enhancements and bug fixes, on time to high quality Developed an excellent working relationship with software development group, participating in both design and bug fix reviews and also helped define release naming and control standards Produced concise test reports for weekly meeting with project manager and other client staff to ensure appropriate visibility of test progress and issues Greatly reduced UAT time/costs due to a thorough system testing phase – ultimately resulting in no significant defects being introduced into the live environment Senior Test and Business Analyst role for a Clarify CRM deployment and delivered functional testing, UAT support, business and process analysis, process design/modelling and mapping, user training and mentoring of two junior analysts Performed in-depth testing activities for each major release including functional testing,

web portal tests, process testing and UAT. Captured and documented logs in Test Director and performed retesting of fixes as required. Provided application expertise and support to the test manager and to various users engaged in acceptance testing activities Contributed at various solution design prototyping and review sessions, ensuring clarity of understanding, feature testability and gained early visibility of likely testing requirements Developed UAT Test Cases working with key users and helped design the issue reporting process, ensuring issues were reviewed prior to entry as high quality defects in Test Director Provided business analysis, data mapping expertise and in-depth functional and configuration support covering Customer Service, Sales, and System Administration application modules Working closely with Sales Management and the System Integrator, developed a sales lead qualification process map and then used system functionality and defined back end queries to slim down (contact details removed) potential leads to 500 high quality targets for the sales force Lead the process team to implement a Clarify CRM enabled redesign of core business processes within European Support Centres. Responsible for process re-design and testing Relevant Experience and Skills Strong skills in building good relationships with Business Managers, End Users, UAT participants, Software Supplier staff and with Project team members Very good practical understanding of Test Strategy, Test Management, Test Planning and general Testing principles Good understanding of Waterfall, V-Model and RAD Development/Test approaches Basic understanding of AGILE principles and approaches Very good understanding of structured testing activities covering System, Functional, Business Process, Model Office, UAT, Regression and Smoke Testing Good understanding of industry sectors including Healthcare, CRM, Telecommunications, Customer Service, Sales & Marketing, Government & Public Sector Very good Test Lead and team working skills – proven ability to quickly integrate into a test team Proactive and committed approach Very good communication, organisational and people skills Reasonable understanding of effective working with Offshore Development & Test Teams Proven skills in working effectively with client representatives, individually or in a group setting Very good functional and practical knowledge of Cerner Millennium Powerchart, PM Office, Scheduling and Theatre applications Quite good knowledge of FirstNet, Case Note Tracking and HIM Request Queue applications

Excellent understanding of Mercury Quality Centre application administration, customisation, workflows and best practices Excellent knowledge of all Mercury Quality Centre modules including Requirements, Test Plan/Test Scripts, Test Lab/Execution, Defect management and Reporting/Analysis tools Good understanding of test automation principles and very basic knowledge of Mercury QTP Basic knowledge of Borland Caliber RM application Very good Test Analyst skills covering Windows Applications, GUI functionality, Web application usability and functionality, Client Software, Configuration, Business Process and Reports Excellent test documentation and report writing skills, good keyboard skills Very good test scripting skills including standards, effective approaches, structure, design, maintenance and reviews Very good test script execution skills Excellent defect management skills and understanding of the defect life cycle Testing Courses and Qualifications DSDM Atern Foundation Examination Qualified (2008) Administering Mercury Quality Centre/Test Director (2005) ISEB Foundation Certificate in Software Testing Qualified (2004) QBIT Web Courses: Testing Web Functionality Usability and Compatibility Testing Web Implementation Understanding Web Technologies for Testers QBIT: Introduction to Mercury Quick Test Pro 8.2 Applications and Operating Systems used Windows 95/98/2000/NT4.0/XP, Cerner Millennium, Mercury Quality Centre v9 (all modules), Test Director 8.0 (all modules), QTP, Clarify/Amdocs Classic Clients, MS IE 6/7, MS Excel 2003/7, MS Outlook 2003/7, MS Power Point 2003/7, MS Project 2003, MS Word 2003/7, MS Visio 2003, ACT, SQL+, TOAD, Borland Caliber RM Experience with many testing tools – Rational Manual Tester, Mercury Test Director, Avellino Discovery. Good experience of unit, system, integration, regression and smoke testing. Good testing experience on various platforms including Unix, AIX, Windows Server 2003, Solaris and IBM Mainframes using Oracle, DB2 UDB and SQL Server, using different web browsers (Firefox and IE) and Application Servers Tomcat and WebSphere. File interrogation - DB2 and Oracle SQL, and FileAid. Legacy System Migration analyst and data mapper. Working as part of a 9 testers, I was tasked with working closely with business representatives to facilitate the UAT effort. Prior to the commencement of UAT, I was involved in both system and integration test phases. Develop plans for and testing both hardware and software systems. Produce and

document re-usable test scripts and procedures (with expected results) to test new and amended software and hardware to be executed by self and other staff. Interpret and execute complex test procedures using agreed methods and standards. Document test failures and successes compared with pre-defined criteria, in accordance with agreed standards. Use normal operating facilities, diagnostic tools, technical manuals, test scripts and systems documentation to identify, diagnose and report on system errors. Review test results and modifies tests if necessary. Produce reports on system quality and metrics on test cases. Produce plans to test the effect of the new and changed software and hardware on existing systems. Planning the overall testing strategy for a project Creating Test Plans, including manual test scripts Leading a small test team to execute a test plan according to a project schedule Liaising with the development team to ensure defects are fixed in a timely manner Reporting the test team’s progress to project stakeholders. Producing Test Reports, including recommendations on the operational readiness of the software being tested Formal review of requirement and physical design documents coverage Test case derivation from the user requirement, functional specification and design specification, in order to develop the most appropriate test cases, scripting methodologies and techniques were used Executing functional and system integration testing Tracking logging and updating defect with test director and also prioritising the defects assigning severity to validation testing, and also make sure that all links are in working order i.e. no missing or broken links Issue of escalation to team leader as well as attending daily team meetings Participated in Fagan Inspections of the design documentation. Created test requirements and test scripts in Mercury TestDirector. Identified and created the test data required to perform the planned tests. Executed test scripts, logging all results and defects in Mercury TestDirector. Determined the regression testing requirements using a risk-based analysis approach and subsequently executed the necessary regression tests. Provided both regular progress reports and informal updates to management on the test preparation and execution activities. Created formal test completion reports (scorecards) to meet regulatory audit requirements. Provided technical input into the creation of user training materials. Supported business users during their user acceptance testing and pilot implementation phases. Functional and System Integration testing of COTS and bespoke applications used across all the Foreign & Commonwealth posts to ensure they will deploy and run on the 3rd generation infrastructure, consisting of the XP operating system and 2003 Server migration from NT. Create manual test scripts using Rational Test Manager and automated scripts with Rational Robot together with planning test schedules, troubleshooting, problem solving and reporting, defect management using Rational Clearquest. Project management tools included MS Project and Sharepoint for managing requirements, deliverables and timelines.

Responsibilities Responsible for all aspect of project lifecycle phases including network design, implementation and support, working closely with the designers to ensure they give an effective handover with all the information require to develop a robust implementation plan without compromise to the network and interruption to live services. Once implementation plan is approved, leading and executing the plan with the support required. Each implementation is completed when change is to the network support team.

Experience of developing and administering large and complex Cisco based infrastructure within large blue chip organizations Excellent verbal & written communication skills Ability to develop, present and defend recommendations Ability to learn new skills quickly in a fast paced environment * Excellent client facing attributes * Relationship management abilities to develop and maintain effective relationships with work colleagues and clients. * Proactive approach with the ability to take on responsibility and progress a situation.