Sample Charts: Joanne Gainen, Ph.d

Sample Charts

Joanne Gainen, Ph.D. Gainen Surveys LLC [email protected] Toll-free: 877-666-2486 Direct: 425-747-4860  Gainen Surveys LLC 2007

Contents • How we work with you (click here in slide viewer mode) • Basic Demographic/Categorical Chart Impact Analysis (click)

• • • • •

Impact Analysis (click) Analysis of Key Drivers (click) Tables – Compact Summary of Numerical Data Comparison Charts (click) Box Plots (click)

 Gainen Surveys LLC 2007

(click)

How we work with you • We help you design your survey to obtain the information you need. • Charts and tables reflect in-depth analysis of your results. The following slides illustrate just a few of the formats we have used. • Reports are customized to your preferences and to reveal the story in your data. • We highlight significant findings to help you interpret your results. • Your satisfaction is our highest priority.  Gainen Surveys LLC 2007

Basic Demographic/Categorical Chart

Pie charts are also used to display results of categorical items such as product, region, or frequency of usage (for example, continuous daily use, use a few times a day, use a few days a week, use once or twice a week, etc.).  Gainen Surveys LLC 2007

Impact Analysis Impact of Daily Use on Top Line Sales 0.45 0.40 0.35 0.30 0.25 0.20 0.15 0.10 0.05 0.00

Comp 1

Comp 2

Comp 3

Comp 4

Comp 5

Comp 6

Average

Using correlation or regression analysis, we identify the strength of each variable’s contribution to the overall desired outcome, in this case, Top Line Sales. We plot these relationships so you can easily see which components or other variables have the greatest impact on desired results. See also Key Drivers chart (next two slides).

 Gainen Surveys LLC 2007

Key Drivers Analysis

Identifying Strengths, Weaknesses, and Priorities

H igh

Key Weaknesses

Key Strengths

I M P O R T A N C E

>Improvements on these attributes will have high impact

>Maintain and leverage for continued success

Lo w

Important but rated low

Potential Weaknesses

Potential Differentiators

Room for improvement but low priority

Lo w

Important and highly rated

Highly rated, low impact; may become differentiators if key competitor is weak on these attributes

Rated Agreement/Satisfaction for Each Item  Gainen Surveys LLC 2007

H igh

Key Drivers Analysis

Identifying Strengths, Weaknesses, and Priorities

Hypothetical results suggest improving Ease of Use would have greatest impact on Top Line Sales, followed by increased stability of tool, quality, and trust in data. Comfort Level and Performance are also important but are rated relatively high.  Gainen Surveys LLC 2007

Tables – Compact Summary of Numerical Data Location within Sales

Frequency

Asia Europe North America All Sales

Percent

27 41 173 241

11.2 17.0 71.8 100.0

Distribution of Agreement Ratings Strongly Agree

I use this tool every day This tool impacts my top line sales. I am comfortable using this tool. I have been adequately trained on all aspects of this tool. HQ provides sufficient support for this tool. My Region supports the use of this tool. I could not do my job without this tool. I primarily use this tool in tablet mode I primarily use this tool in laptop mode This tool is stable/reliable I trust the data in this tool

Agree

40.7% 43.8% 31.4% 30.8% 32.2% 41.2% 41.7% 40.3% 37.9% 45.5% 22.3%

Strongly Disagree

Disagree

36.8% 33.3% 20.0% 23.7% 26.5% 40.8% 39.8% 42.2% 42.2% 37.4% 65.0%

14.8% 16.7% 26.7% 26.5% 24.2% 10.0% 12.8% 12.3% 14.7% 10.9% 4.4%

3.3% 3.8% 18.1% 16.1% 14.2% 7.1% 5.2% 4.3% 4.3% 4.3% 5.3%

Don't Know

Total

4.3% 2.4% 3.8% 2.8% 2.8% 0.9% 0.5% 0.9% 0.9% 1.9% 2.9%

100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%

In which location do you primarily work? Asia Item Label (Key)

Mean

Count

Europe Mean

Count

I use this tool every day 5.11 27 4.85 41 This tool impacts my top line sales. 5.15 27 5.02 41 I am comfortable using this tool. 5.07 27 4.78 41 I have been adequately trained on all aspects 5.33of this 27 tool. 5.10 41 HQ provides sufficient support for this tool.4.37 27 3.71 41 My Region supports the use of this tool. 5.00 27 4.59 41 I could not do my job without this tool. 4.74 27 4.41 41 I primarily use this tool in tablet mode 4.70 27 4.34 41 I primarily use this tool in laptop mode 4.67 27 3.32 41 This tool is stable/reliable 4.70 27 4.46 41 I trust the data in this tool 5.22 27 4.83 41 *Indicates significant differences between locations on this item p<= .05  Gainen

North America Mean

4.72 4.69 4.46 4.97 3.85 4.91 4.81 4.82 4.10 4.53 4.62

Count

173 173 173 172 173 173 173 173 173 173 172

All Sales Mean

4.79 4.80 4.58 5.03 3.88 4.87 4.73 4.73 4.03 4.54 4.72

Surveys LLC 2007

Company-wide

Count

241 241 241 240 241 241 241 241 241 241 240

Mean

4.86 4.61 4.39 4.85 4.07 4.70 4.53 4.54 4.11 4.30 4.63

Total

3,053 3,046 3,044 3,038 3,045 3,048 3,039 3,042 3,046 3,039 2,972

* *

* *

Simple Comparison Charts Number of Comments Per Category by Gender

Gender DiscrimSexual Harassment

FEMALE Conflict Management

MALE

Inclusiveness

Advancement/Promotion/Hiring

Reverse Discrimination

Management/LeadershipGeneral

0

5

10

15

20

 Gainen Surveys LLC 2007

25

30

35

Comparison Charts – Vertical Bar 1. How many years have you worked with this type of service? 45% 40% 35% 30%

FY99 FY98

25% 20% 15% 10% 5% 0% 1-2 years

3-4 years

5-6 years

7-8 years

 Gainen Surveys LLC 2007

9 years or more

Comparison Charts – Horizontal Bar Average Ratings by Service Attribute Overall Satisfaction

Dispatcher Courtesy

Prom pt Response

Explained Problem

FY2001 FY2000

Prom pt Resolution

Adequate Testing

Follow -up Report

Genuine Interest

1

2

3

 Gainen Surveys LLC 2007

4

5

Complex Comparison ChartsCategorical Questions, Multiple Years

Current and Planned Training 1997 1998 1999

Leadership/Team Training

100% 80% 60%

57% 53%

40% 20% 0%

18% 3%

26%

22%

6%

Currently Using

Within 1-2 Yrs.

15%

Within 3-5 Yrs.

1997 1998 1999

Technical Training

100% 80% 60%

60%

40% 20% 0%

No Plan to Use

17%

28%

4% 6% Currently Using

National Users Group

Within 1-2 Yrs.

50%

19% 16%

Within 3- 5 Yrs.

 Gainen Surveys LLC 2007

No Plan to Use 9

Complex Comparison Charts – “Choose All” Questions, Multiple Years

What would make you consider switching Service Providers? 1997 1998 1999

100%

83% 80%

65% 60%

59%

57%

56%

54%

40% 20% 0%

Price

Overall Account Team Prod. Features / Repair / Customer Care S upport Capabilities Installation Perf.

Service Gua rantees

NOTE: Pe rce nta ges ma y total more or le ss than 100% due to multiple answers by some respondents a nd no a nsw er by others National Users Group

12

 Gainen Surveys LLC 2007

Distribution of Coded Comments Advancement/Promotion/Hiring N = 20

Advancement/Promotion/Hiring - General: Comments related to employment opportunities, pay structure, etc. (not specifically related to gender, ethnicity, or “reverse discrimination”) Inclusiveness N = 24

FEMALE 35%

MALE 65%

FEMALE 21%

MALE 79%

Inclusiveness: Comments that speak to an individual's sense of being excluded from professional or social groups within the organization

Conflict Management/Avoidance N=9

FEMALE 33%

Conflict Management/Avoidance: Comments that describe management's approach to conflict resolution  Gainen Surveys LLC 2007

MALE 67%

Box Plots: Range of Responses by Survey Version (Region) 12

10

8

6

Ease...

4

Pric ing 2 Sales Representation 0 N=

Understand apps 686

763

703

662

North Am erica

228

243

237

238

Europe

Survey Version

“Box plots” are a quick way to compare the distribution of ratings for several items or across categories such as region or product. The black horizontal bar indicates the median (50% below, 50% above). In this chart, highest ratings are given on the North America survey for Sales Representation. Pricing is more variable in North America (green bar stretches from 5 to 9) but rated higher than in Europe, where median is lower and green bar more compressed.) Ratings of ease of use are uniformly positive in North America, less so in Europe.  Gainen Surveys LLC 2007

Thank you for your interest. For more information contact:

Joanne Gainen, Ph.D. Gainen Surveys LLC [email protected] Toll-free: 877-666-2486 Direct: 425-747-4860

 Gainen Surveys LLC 2007