Retail Process

collaborisRetail

INSIDE 2

Services for the Retail Industry

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Collabor’s Signature Services

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Traditional Offshore Services

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Business Process Outsourcing

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e-Learning Solutions

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Experience Summary

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Execution Capability

Technology Services for the Retail Industry

Co-locate: Management services for captive India

A company focused on providing technology services to Retailers

However, the high attrition rate in India, threatens to nullify

Collabor is focused on the Retail Industry. Its management team has been working with the Retail Industry for decades in various capacities and all around the world. For most services companies, Retail comes as an afterthought – after they have allocated their best resources, their R&D budgets and their attention to other industries, especially the Financial Services Industry.

Managing your captive centers to staffing them. We will take

We at Collabor are Retailers at heart. From providing POS applications to the largest footwear retailer in India, to providing e-learning based training solutions in Asia to the world’s 2nd largest Retailer to building and deploying a loyalty system for the leading office supplies retailer in the US – we have seen it all.

based centers Many organizations have set-up captive centers in India. the labor cost advantages. We can help from Program the pain off your hands while optimizing your infrastructure investment

Traditional Offshore Services We utilize facilities in India to deliver offshore services. Collabor provides end to end business solutions that leverage relevant retail technology. We work with large retailers to build new applications, re-engineer existing applications and to implement smart strategies at the intersection of business challenges and technology capabilities. Our Offshore services include:

Collabor brings not only the focus, but a complete basket of services for the Retail Industry – Collabor’s signature services, Traditional Offshore Services, Business Process Outsourcing, and eLearning solutions.

Signature Services Signature Services stretch the current concept of service offerings (from any vendor) to the next limit. These service offerings are based on Collabor's Reusability driven methodology and redefine the way retailers use technology. Check out the following Create: Re-usability based application development and re-engineering services

A fresh look at Application Development for retailers. More cost effective than Offshore Development? Yes we do that. Share: Share software assets between companies

A service for businessess to SHARE their software assets with other similar organizations. Have you built a Sarbanes Oxley compliance system recently? We are interested. ™

Application Lifecycle Management • Application Development • Application Maintenance • Application Enhancements & Re-Engineering Product Life Cycle Management • Product Development • Product Enhancements • Ongoing Roadmap Management Quality Assurance & Testing • Software QA • Vulnerability and Security Testing E-Business & E-Commerce Services • Portal Development • Web Enabling Enterprise Consulting • •

SAP Oracle Applications

Business Process Outsourcing (BPO) Increase ROI and service levels with smart business process outsourcing According to The Gartner group BPO is the delegation of one or more IT Intensive business processes to an external provider who in turn, owns, administers and manages the selected processes based upon defined and measurable performance metrics. The Retail Business Process can be broken into key stages like Planning, Procurement, Merchandising, Inventory Management, Logistics, Store Operations, etc. Each of these stages is made up of hundreds (if not thousands) of smaller processes. Collabor has the ability and the Retail Industry expertise to identify processes which a retailer can outsource to Collabor and gain significant cost and service level improvements. Retail BPO is split into three main categories: 1) customer management – cross channel management, purchase orders, store operations, complaint management, loyalty systems and managing electronic communications (email and web); 2) back-office processes – financial reconciliation, 3 way matching, invoicing, refunds and returns; and finally, 3) corporate services - internal processes like accounts receivable, accounts payable, HR and administration. For retailers, the business functions that can be outsourced are endless; marketing, payroll, logistics, buying, pricing, shop display, point-of-sale – the list goes on. Our trademark tools for identification of the right processes, intelligent knowledge transfer, migration management and steady state are geared for the Retail industry

eLearning Solutions Reducing the cost of associate training and new product introduction In a retail store setting, the store associate attrition can be 100% on an annual basis. This means new associates have to be trained constantly and this eats into the razor thin bottom line. A constantly evolving product catalog adds to the complexity of this training. Collabor provides custom e learning solutions to reduce the cost of training. Examples include - New associate and new product training content deployed over a web based interface and can be accessed by the trainee at their convenience. This means that the trainee can access the content at the store, office or at home and makes the cost of managing and administering the training significantly lower than today. Content can be created for our retail clients or inhouse content can be adapted to the platform. e-Learning also becomes very effective when a new technology application or process is being rolled out by the retailer and there is a need for enterprise wide training. The e-learning service has three components: 1) Content Development; WBT & CBT Simulation Content Conversion & Localization SCORM Compliance Conversion Content Customization 2) e-Learning Technologies LMS Tools Integration/Migration Customization 3) e-Learning services Hosting Managed Learning Learning Portals Consultancy Off-the Shelf Content

EXPERIENCE SUMMARY LEADING FOOTWEAR RETAILER IN INDIA LARGE NEW ENGLAND SUPERMARKET

A complete POS solution for the Leading footwear Retailer in

A promotions management system for this supermarket

India, including Siemens Nixdorf Hardware and custom

helped them keep real-time track of deals offered by

software applications

suppliers and adjust their procurement and payments

US WHOLESALE CLUB

accordingly. Application Maintenance for this US wholesale club RETAIL UNIT OF MEDIA/ENTERTAINMENT GIANT LEADING OFFICE SUPPLIES RETAILER SAP Implementation across 40 countries, including the retail unit of this Media and Entertainment Giant.

Basket of applications developed and maintained including Loyalty program, three-way matching, web based reporting,

LEADING DISCOUNT RETAILER

marketing systems

Complete overhaul of the Store Systems for this leading

LOYALTY MARKETING COMPANY

EDLP retailer, including in-store applications and home office applications across 1500+ stores

Design, develop and maintain a loyalty program for this subsidiary of the leading airline loyalty program in North America

EXECUTION CAPABILITY TECHNOLOGY Collabor operates in 3 technology worlds – J2EE, MICROSOFT.NET AND OPEN SOURCE. Led by senior architects and programmers, the services in each of our technology worlds include support in Technology adoption, Architecture and Design, Platform engineering and Proactive R&D of toolsets and IP. The technology you choose (or we may recommend) is a function of the right IT solutions for your business

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challenges. Collabor can ensure the optimization of the benefits offered by each of the technology worlds RESOURCES Collabor has a resource base of 500+ based in centers in Hyderabad and Bangalore, India. PROCESS Collabor processes are built on a foundation of the Rational Unified Process (RUP) and enriched by integrating with best practices of ISO 9000, CMM and Six Sigma. Retail industry expertise makes all this contextually relevant.

United States One Apple Hill Drive, #316, Natick, MA 01760 India #56, 1st Cross, 4th Main, Domlur 2nd Stage Bangalore 560 071 [email protected] / www.collabor.com