Resume Call Center Vik
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Ref No.AS468. Vikram Deshpande. 18A Marianne Way, Doncaster, Melbourne, VIC, 3108. Ph No. 0433224556. OBJECTIVE: Seeking a position in Customer Service where my experience will be further developed and utilized.
I will be available any two days Monday to Friday from 9 am - 5 pm, and also on Saturday EXPERIENCE: Connect Now (TRU Energy), Melbourne, Australia Feb 2008-till date. Key Performance Index of Customer Service Representative. • •
• • •
Provided support to the customers, regarding electricity failure concerns. Responsible for customer service duties included answering customer queries, problem solving and providing detailed information for TRU Energy connection Plans. Worked with distributors like Powercore, Energy Australia, Citipower, ETSA, Agility, Alinta, United Energy, Country Energy, and Energex. Worked with new customers for development of new accounts General Administration activities assisting the manager and data entry.
Praj InfoTech Pty Ltd. Pune India. June 2007 to Dec 2007
• • • •
Responsible for providing technical support to the customers. Worked in Linux and Windows server environment. Worked as an assistant to the Database and network manager. Worked on C/C++/Java/.NET environments.
EDUCATION: Masters of Computer Science (Minor Thesis) Monash University-Clayton 2008 – 2010 Post Graduation BS of Computer Engineering Pune University - INDIA June 2003 – May 2007 High School – P.V.G’s Muktangan English School and Jr College COMPUTER SKILLS: • • •
Microsoft Word, Excel, Access, PowerPoint, Outlook Express. Microsoft Windows XP Microsoft Office XP Professional
Ref No.AS468. References: would be provided on request.
I will be available any two days Monday to Friday from 9 am - 5 pm, and also on Saturday EXPERIENCE: Connect Now (TRU Energy), Melbourne, Australia Feb 2008-till date. Key Performance Index of Customer Service Representative. • •
• • •
Provided support to the customers, regarding electricity failure concerns. Responsible for customer service duties included answering customer queries, problem solving and providing detailed information for TRU Energy connection Plans. Worked with distributors like Powercore, Energy Australia, Citipower, ETSA, Agility, Alinta, United Energy, Country Energy, and Energex. Worked with new customers for development of new accounts General Administration activities assisting the manager and data entry.
Praj InfoTech Pty Ltd. Pune India. June 2007 to Dec 2007
• • • •
Responsible for providing technical support to the customers. Worked in Linux and Windows server environment. Worked as an assistant to the Database and network manager. Worked on C/C++/Java/.NET environments.
EDUCATION: Masters of Computer Science (Minor Thesis) Monash University-Clayton 2008 – 2010 Post Graduation BS of Computer Engineering Pune University - INDIA June 2003 – May 2007 High School – P.V.G’s Muktangan English School and Jr College COMPUTER SKILLS: • • •
Microsoft Word, Excel, Access, PowerPoint, Outlook Express. Microsoft Windows XP Microsoft Office XP Professional
Ref No.AS468. References: would be provided on request.
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