Resume 2019

C. Renee Hirschenhofer, SHRM-SCP HUMAN RESOURCES PROFESSIONAL Dedicated HR leader with hands-on experience integrating HR programs into overall business strategy with an emphasis on customer service, continuous learning and streamlining processes. Known for being approachable, having professional communication skills and good business sense, essential in establishing productive relationships with all levels of organization.

CORE COMPETENCIES Business Acumen | Communication | Consultation | Critical Evaluation | Cultural Effectiveness Ethical Practice | Leadership | Relationship Management | Teamwork

KEY FUNCTIONAL SKILLS Benefits | Coaching & Mediation | Compensation | Employee Engagement & Retention | Employee Relations & Investigations Finance | Learning & Development | Leave Administration | Legal Compliance | Occupational Health & Safety | Payroll | Policy & Procedure Development | Performance Management | Strategic Planning | Talent Acquisition | Workforce Management

PROFESSIONAL EXPERIENCE Human Resources Manager, Colorado State University, Fort Collins, CO

2019 - present

Public research and land grant university with over 33,000 students • Support 500+ College of Engineering employees

•   Serve as subject-matter expert on all personnel matters for the Walter Scott, Jr., College of Engineering (WSCOE) •   Advise key constituents such as the Dean, Associate and Assistant Deans, and Department Heads. •   Remain knowledgeable of varied human resource practices, policies and regulations within the university system, federal and state laws and regulations, and interpret and implement regulations and policies for overall compliance. •   Develop and maintain smooth HR processes and procedures, and improve the college’s ability to recruit, retain and promote the excellent faculty and staff who contribute to the college’s dynamic and diverse workforce.

MOVED TO COLORADO Human Resources Manager, DB Schenker, Fort Worth, TX

2016 – 2018

Global transportation and logistics company • Supported 240 employees • 3 business units • 24/7 operations

•   Responsible for roll-out and management of Corporate initiatives, including benefits, compensation, culture change, employee engagement and surveys, open enrollment, new performance and talent management systems •   Oversaw recruiting, staff agencies, on-boarding, personnel records, compliance training, retention, and exits •   Supervised HR staff, HRIS, partner with payroll, process improvements, projects, timekeeping and solved problems •   Coached supervisors/managers to apply policies, compliance of federal and state laws, and positive employee relations •   Administered unemployment claims, appeal hearings, ensured regulatory compliance with ADA, DOL, EEOC, FMLA working with Corporate legal department when necessary •   Partnered with Safety Manager on workplace injuries and incidents, Workers' Compensation and leave programs

Human Resources Manager, allgoods, LLC, Fort Worth, TX

2015 – 2016

Privately-held events fundraiser, call center & manufacturer of spirit apparel • Supported 650 employees • 6 locations

•   Hired to bring HR structure to fast-growing, multi-site company, build policy and procedure alignment and organizational changes to locations acting as separate independent entities •   Administered and oversaw all HR programs, policies and legal compliance, including ADA, Affirmative Action Plan, benefits, EEOC, Discrimination & Harassment Prevention, DOL, Employee Handbook, FLSA, FMLA, HRIS accuracy, I-9 forms, open enrollment, new hire on-boarding, payroll partner, personnel files, recruiting, Reduction in Force (RIF) layoffs, staffing plans, termination approvals, unemployment claims, and WARN •   Supervised and trained HR staff on day-to-day functions across each local site •   Provided supervisors and managers coaching on employee relations and performance issues •   Responsible for all employee relations and conducting investigations of discrimination, harassment, and retaliation

Human Resources Generalist, Think Finance, Fort Worth, TX

2014 – 2015

Privately-held IT technology and services provider for the financial industry • Supported 200 employees • 2 locations

•   Served as front-line contact for ADA, benefits, compensation, employee relations, FMLA leave and open enrollment •   Performed job reviews, position classifications, pay increases, promotions, retention activities, FLSA & wage analysis •   Audited weekly payroll processing, serving as back-up administrator as needed Page 1 of 2

 

C. Renee Hirschenhofer, SHRM-SCP MOVED TO TEXAS Assistant Director, Human Resources – Employee Relations & Benefits Plymouth State University (USNH), Plymouth, NH

2011 – 2013

Regional public university with 7,300 students • Supported 700 full-time employees

•   Introduced proactive employee relations program to resolve previous issues and restore credibility to HR department •   Continually assessed employee satisfaction through open communications, relationship building and collaboration, exit meetings and surveys, applying improvement opportunities to strategic plan •   Served as the campus Intake Officer for claims of discrimination, harassment, and grievances, upholding federal and state laws; conducted unbiased investigations and reported to University President •   Coached managers on performance reviews, progressive discipline, PIPs, and facilitated difficult interactions to mediate conflict in a respectful, fair and impartial manner •   Led benefits projects, annual open enrollment, fairs, new hire orientations, employee recognition, wellness events, HR communications to campus, published newsletter and provided training classes •   Administered leave policies, FMLA, ADA, and transition to retirement programs; partnered with payroll

ADDITONAL EXPERIENCE & ACCOMPLISHMENTS Human Resources Generalist-Headquarters, Burndy, LLC (Acquired by Hubbell Inc.), Manchester, NH Global manufacturer of connectors, fittings and tools for electrical utilities and contractors • Supported 650 employees • 5 locations

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Coordinated college recruiting program, summer and holiday break intern program, and succession plan Served as co-chair of Gain Share Committee; traveled to roll out program to Canadian facility Led company-wide project team to apply for “The Best Company to Work for in NH” contest Organized on-site state-wide press conference for Governor of New Hampshire and local business

Human Resources Specialist/Manager, Nashua Corporation (Acquired by Cenveo), Merrimack, NH Developer and manufacturer of specialty coated paper products • Supported 130 employees • 2 locations

ü   Performed job analysis, risk assessments; established injury prevention program as lead of Safety Committee ü   Developed online training needs assessment, identified performance gaps, and secured state training funds     ü   Key member of Company’s negotiation team reaching difficult USW Collective Bargaining Labor Union agreement

Assistant to President/Publisher, Neighborhood News, Inc. (Subsidiary of The Union Leader), Manchester, NH Publisher of 6 local weekly newspapers and NewHampshire.com • Supported 45 employees

ü   Successfully oversaw and administered benefits, budgets, facilities, finances, payroll, HR and supervised staff

Administrative Services Manager, Great Northern Video, Pembroke, NH Authorized Dealer/Reseller of Audio/Video Equipment • Supported 50 employees

ü   Managed accounting, collections, administration, shipping & receiving staff

MOVED TO NEW HAMPSHIRE Customer Service/Inside Sales, Aavid Thermalloy, LLC., Dallas, TX and Concord, NH Manufacturer of thermal solutions

ü   Build and maintain good working relationships with all internal and external customers

COMPUTER SKILLS Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Great Plains, QuickBooks, and UltiPro Ultimate HRIS/ Payroll Software; Experience working with Access, ADP eTime & Payforce, Ceridian, ExponentHR, and Kronos

EDUCATION & CERTIFICATIONS Pursuing M.Ed. in Education & Human Resource Studies - Adult Education & Training, Colorado State University B.S. Management, Human Resources, Granite State College, 2006, Dean’s List, graduated summa cum laude SHRM-Senior Certified Professional, 2017 PHR (Professional Human Resources) Certification, 2007 Lean Six Sigma Yellow Belt Certification, North Haven Group, 2011 Society for Human Resources Management (SHRM) Member • 2005 – present Page 2 of 2