Questions For Share Trading
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QUESTIONNAIRE A STUDY ON CUSTOMER SATISFACTION TOWARDS EQUITY SHARE TRADING ON INDIA INFOLINE LTD 1. Name of the respondent:……………………………………… 2. Age □ 15 to 30
□ 31 to 45
□ 46 to 60
□ above 60
3. Occupation □ Business
□ Govt Emp
□ Private Employee
□ Others
4. Income per month □ Below 15000
□ 15001 to 30000
□ 30001 to 45000
□ above 45000
5. Education level of the respondent □ Non-high School
□ High School
□ Under Graduate
□ Post Graduate
6. How was account opened □ Personal acquaintance
□ Referral-Clients
□ Referral-Non Clients
□ Call/Walk in
□ Personal Prospect Visit 7. Net worth involved in trading………………….. 8.Do you invest in □ Stock/Equity
□ Mutual Funds
□ Commodities
□ F&O Equities
□ Others 9.No. of years of trading experience in stocks at this firm
□ below 5 yrs
□ 5 to 10
10.Do you use any consistent source of information to make trade decision □ Yes
□ No
if yes, name the source: □ Professionally trading advisory Service □ General Media
□ Financial Publication
□ Cash Commodity Dealer
□ Others
11. Do you receive updated information regarding the stock market from your dealer/broker □Yes
□No
If yes name the sources, □SMS
□Phone Call
□Chatting
□Mail
12.What will you do , when you face risks in trading □Temporary stop in trading
□Invest little Amount
□Shift to Commodity
□Others
13.What kind of strategy you adopt i) When market bullish
□ Buy
□ Sell
ii) When market bearish □ Buy
□ Sell
14.Kindly mark Satisfaction level: Factors
Highly satisfied
1.Easy to account opening 2.Receivig order quickly 3.Suggestion given by dealer 4.Getting trading bill regularly 5.Quickly processing of payment transaction 6.Trading and clearing services
7.Quickly receiving update
Satisfied
Neutral
Dis satisfied
Highly Dis satisfied
information regarding your position 8.Ambiance 9.Brokrage paid 10.Overall client service 15. Do you believe that your trader/broker is very successful in trding □ Strongly Agree
□Agree
□Moderate
□Disagree
□Strongly Disagree
16. Do you share your formal/informal activity regarding trading with your trader/broker □Never
□Rarely
□Very frequently
□Unknown
□Frequently
17. Reasons for preferring India infoline for trading: …………………………………………………………………………. …………………………………………………………………………. 18.What is your expectation about your trader …………………………………………………………………………. ………………………………………………………………………….
□ 31 to 45
□ 46 to 60
□ above 60
3. Occupation □ Business
□ Govt Emp
□ Private Employee
□ Others
4. Income per month □ Below 15000
□ 15001 to 30000
□ 30001 to 45000
□ above 45000
5. Education level of the respondent □ Non-high School
□ High School
□ Under Graduate
□ Post Graduate
6. How was account opened □ Personal acquaintance
□ Referral-Clients
□ Referral-Non Clients
□ Call/Walk in
□ Personal Prospect Visit 7. Net worth involved in trading………………….. 8.Do you invest in □ Stock/Equity
□ Mutual Funds
□ Commodities
□ F&O Equities
□ Others 9.No. of years of trading experience in stocks at this firm
□ below 5 yrs
□ 5 to 10
10.Do you use any consistent source of information to make trade decision □ Yes
□ No
if yes, name the source: □ Professionally trading advisory Service □ General Media
□ Financial Publication
□ Cash Commodity Dealer
□ Others
11. Do you receive updated information regarding the stock market from your dealer/broker □Yes
□No
If yes name the sources, □SMS
□Phone Call
□Chatting
12.What will you do , when you face risks in trading □Temporary stop in trading
□Invest little Amount
□Shift to Commodity
□Others
13.What kind of strategy you adopt i) When market bullish
□ Buy
□ Sell
ii) When market bearish □ Buy
□ Sell
14.Kindly mark Satisfaction level: Factors
Highly satisfied
1.Easy to account opening 2.Receivig order quickly 3.Suggestion given by dealer 4.Getting trading bill regularly 5.Quickly processing of payment transaction 6.Trading and clearing services
7.Quickly receiving update
Satisfied
Neutral
Dis satisfied
Highly Dis satisfied
information regarding your position 8.Ambiance 9.Brokrage paid 10.Overall client service 15. Do you believe that your trader/broker is very successful in trding □ Strongly Agree
□Agree
□Moderate
□Disagree
□Strongly Disagree
16. Do you share your formal/informal activity regarding trading with your trader/broker □Never
□Rarely
□Very frequently
□Unknown
□Frequently
17. Reasons for preferring India infoline for trading: …………………………………………………………………………. …………………………………………………………………………. 18.What is your expectation about your trader …………………………………………………………………………. ………………………………………………………………………….
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