Question 12

QUESTIONNAIRE Name Gender Marital Status – Age – 18-25 25-35 35-45 45-60

Address

Household income (Monthly) – Below 15000 15000 – 20000 20000 – 25000 250000 – 30000 35000 – 40000 More then 40000 1. Which car do you have? ……………………………………………………………………………………………… 2. When did you buy your car? ………………………………………………………………………………………………. 3. What was the cost of your car? ………………………………………………………………………………………………. 4. What influenced you the most for purchasing the car? • Family force • On the basis of experience of your friends • Advertisements in different sources • People in your locality 5. Which feature of the car attracts you the most? • • • • • • •

Interior design Exterior looks Mileage Brand name Services both prior to sale and after sale Technical feature All of the features defined above

If any other reason please specify……………………………………………………………… ……………. 6. What is your satisfaction level, after using the services of your car? Highly satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied a little Highly dissatisfied 7. How much are you satisfied from the services provided by your car company? Highly satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied a little Highly dissatisfied 8. How do you feel while driving? Very smooth Smooth Rough Very Rough 9. Which car do you like most which are available in the market other than that you own? ……….…………………………………………………………………………………………… ……………………………………………………………………………………………………… 10. Which company’s cars are better according to you? …………………………………………………………………………………………………… …………………………………………………………………………………………………… ….. 11. Can you put some suggestions on the basis of your experience of driving a car so as to make improvement in the product and services rendered by the car company? …………………………………………………………………………………………………… …………………………………………………………………………………………………… …… 12. Are you planning to purchase a next cat? …………………………………………………………………………………………………… …………………………………………………………………………………………………… ………………………………………………………………………………………………

T hanks