Quality In Western Europe
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- Pages: 27
QUALITY IN WESTERN EUROPE
1
INTRODUCTION
s.
t differences exist among and even within the various countries. The quality prof
ly has a reputation for design, fashion, and gold work.
Sec 38 QUALITY IN WESTERN EUROPE
2
QUALITY DEVELOPMENT TRENDS IN EUROPE AFTER THE SECOND WORLD WAR
nd energy in general, chemicals, and other high-technology sectors. In the area of
recise and as clear a form as possible. The supplier undertakes to provide what th
mproved.
s.
Sec 38 QUALITY IN WESTERN EUROPE
3
ON OF THE EUROPEAN SINGLE MARKET AND ITS IMPACT ON THE EVOLUTION
OF THE QUALI
on (by the end of 1992) of the technical barriers that, together with physical and
n of specific measures by the
urance standards.
Sec 38 QUALITY IN WESTERN EUROPE
4
ON OF THE EUROPEAN SINGLE MARKET AND ITS IMPACT ON THE EVOLUTION
OF THE QUALI
SO 9000 standards began to arouse the interest of the United States. At this time,
attempt to find out what lay behind the European craze for ISO 9000. This was fo
erprises, operating mainly in domestic markets or in fields that are still unexpos
Sec 38 QUALITY IN WESTERN EUROPE
5
ON OF THE EUROPEAN SINGLE MARKET AND ITS IMPACT ON THE EVOLUTION
OF THE QUALI
ation is an important requirement, but it is a precompetitive requirement. Unfortu
ing paper entitled “A European Quality Promotion Policy.” The paper listed the fol
Sec 38 QUALITY IN WESTERN EUROPE
6
COUNTRY - BY - COUNTRY ANALYSIS
80s.The key elements of the French approach to quality from the mid-1940s to the m
ifestation of this). State intervention appears to have been beneficial, again ver
tification, safety, and training was launched in 1993. Initiatives included the in
Sec 38 QUALITY IN WESTERN EUROPE
7
COUNTRY - BY - COUNTRY ANALYSIS
developed through the filters of the German manufacturing culture, which was stron
which represent approximately 12 percent of gross domestic product (GDP) and emp
ark to guarantee product quality stems from the guilds. On the German market, Fugg
Sec 38 QUALITY IN WESTERN EUROPE
8
COUNTRY - BY - COUNTRY ANALYSIS
dimensioning and higher skilled labor content. As a result, German products tend t
eported by the media and used in advertising and are therefore an extremely signi
Sec 38 QUALITY IN WESTERN EUROPE
9
COUNTRY - BY - COUNTRY ANALYSIS
at more advanced aspects of quality have been neglected; indeed, Britain was one
cial economic weight of large customers and, in particular, of the Ministry of Def
on sprang both from the direct experience of British industry and, indirectly, fro
Sec 38 QUALITY IN WESTERN EUROPE
10
COUNTRY - BY - COUNTRY ANALYSIS
ited Kingdom at European level had the strongest military defense industry, with
ich would have significant repercussions on the history of quality, not just in Br
Sec 38 QUALITY IN WESTERN EUROPE
11
COUNTRY - BY - COUNTRY ANALYSIS
he National Quality Campaign, to promote the BS 5750 quality assurance system stan
overnment services. and the National Health Service.
achieving quality. And since the focus is on services for the public, the governme
Sec 38 QUALITY IN WESTERN EUROPE
12
COUNTRY - BY - COUNTRY ANALYSIS
1991. It is a 10-year rolling program of improvements to ng principles :
s for services and to publish performance results l information about how services are run and what they cost possible equally to all who are entitled to them pfulness
g for a number of years, and assessments of its success are ts have been lower than expected: It is difficult to change people’s attitudes, es
Sec 38 QUALITY IN WESTERN EUROPE
13
COUNTRY - BY - COUNTRY ANALYSIS
chemicals) and its services (e.g., banking and tourism). Switzerland was one of the
program, intended primarily for SMEs, which form the backbone of the country’s eco
Sec 38 QUALITY IN WESTERN EUROPE
14
COUNTRY - BY - COUNTRY ANALYSIS
mer satisfaction issues, at both the academic level and in practical applications.
trol certification in their respective sectors, even though the market is open to
ess the factors that really count, and avoid the bureaucratic approach adopted by
Sec 38 QUALITY IN WESTERN EUROPE
15
THE EUROPEAN QUALITY ORGANIZATIONS
dies active at the national level are usually the member associations
opean national quality organizations. Its aims are specified in the following
to enhance the competitiveness of the European economic system, with special att
Sec 38 QUALITY IN WESTERN EUROPE
16
THE EUROPEAN QUALITY ORGANIZATIONS
nization for Quality Control (EOQC).
ce, quality management, Total Quality Management.
of the Executive, and the General Secretariat. The General Assembly meets twice a
OQ Journal.
Sec 38 QUALITY IN WESTERN EUROPE
17
THE EUROPEAN QUALITY ORGANIZATIONS
wing sections were operational: Automotive, Pharmaceutical Industry, Construction
4 as a means of establishing high standards for the training and qualification of
Sec 38 QUALITY IN WESTERN EUROPE
18
THE EUROPEAN QUALITY ORGANIZATIONS
pe at the forefront of developments.
ssues of contingent concern, business opportunities of interest to certain groups
Sec 38 QUALITY IN WESTERN EUROPE
19
THE EUROPEAN QUALITY ORGANIZATIONS
managers had experienced their benefits at firsthand.
es (14 EFQM founder companies) with an idea for the creation of a European body t
anagement.
Sec 38 QUALITY IN WESTERN EUROPE
20
THE EUROPEAN QUALITY ORGANIZATIONS
y far the most important activity). the Quality Management Open Days, seminars, common interest days, working groups, e nographs. rning Edge Conference and other activities. e awards illustrate their paths toward excellence for the benefit of other Europe and company internal assessors.
Sec 38 QUALITY IN WESTERN EUROPE
21
THE EUROPEAN QUALITY ORGANIZATIONS
est to large numbers of European managers: papers by European corporate chairmen
ment and promotion of a consistent approach to Total Quality Management as the ve
imulate and support the participation of organizations throughout Europe in improv ess results. To support the managers of European organizations in enhancing the r
Sec 38 QUALITY IN WESTERN EUROPE
22
THE EUROPEAN QUALITY ORGANIZATIONS
lity Platform as a means
quality at all levels and in all sectors.
nd EFQM Secretaries General and, primarily, a range of joint activities. Leadershi
Sec 38 QUALITY IN WESTERN EUROPE
23
THE EUROPEAN QUALITY AWARDS
significantly to satisfying the expectations of its customers, employees, and oth
nd its own unique brands; (2) the applicant must have more than 250 employees (fro
Sec 38 QUALITY IN WESTERN EUROPE
24
THE EUROPEAN QUALITY AWARDS
d policy and strategy, people management, and management of resources and processe
Sec 38 QUALITY IN WESTERN EUROPE
25
THE EUROPEAN ENVIRONMENTAL MANAGEMENT SYSTEM
(BSI) in 1992. Clearly, in becoming the first body to establish an environmental s
hat a preventive guideline geared to the market economy in the area
milar to that adopted for quality system certification in relation to
Sec 38 QUALITY IN WESTERN EUROPE
26
THE EUROPEAN ENVIRONMENTAL MANAGEMENT SYSTEM
as follows:
olicy designed to ensure: tions
fy the site’s environmental impact and relevant issues. et out in accordance with the company’s environmental policy and the outcome of th
14001 criteria. The frequency of the audit depends on the specific business, but im is to ensure that all interested parties are aware of the environmental impact zes the company’s environmental policy, program, management and audit procedures, t
Sec 38 QUALITY IN WESTERN EUROPE
27
1
INTRODUCTION
s.
t differences exist among and even within the various countries. The quality prof
ly has a reputation for design, fashion, and gold work.
Sec 38 QUALITY IN WESTERN EUROPE
2
QUALITY DEVELOPMENT TRENDS IN EUROPE AFTER THE SECOND WORLD WAR
nd energy in general, chemicals, and other high-technology sectors. In the area of
recise and as clear a form as possible. The supplier undertakes to provide what th
mproved.
s.
Sec 38 QUALITY IN WESTERN EUROPE
3
ON OF THE EUROPEAN SINGLE MARKET AND ITS IMPACT ON THE EVOLUTION
OF THE QUALI
on (by the end of 1992) of the technical barriers that, together with physical and
n of specific measures by the
urance standards.
Sec 38 QUALITY IN WESTERN EUROPE
4
ON OF THE EUROPEAN SINGLE MARKET AND ITS IMPACT ON THE EVOLUTION
OF THE QUALI
SO 9000 standards began to arouse the interest of the United States. At this time,
attempt to find out what lay behind the European craze for ISO 9000. This was fo
erprises, operating mainly in domestic markets or in fields that are still unexpos
Sec 38 QUALITY IN WESTERN EUROPE
5
ON OF THE EUROPEAN SINGLE MARKET AND ITS IMPACT ON THE EVOLUTION
OF THE QUALI
ation is an important requirement, but it is a precompetitive requirement. Unfortu
ing paper entitled “A European Quality Promotion Policy.” The paper listed the fol
Sec 38 QUALITY IN WESTERN EUROPE
6
COUNTRY - BY - COUNTRY ANALYSIS
80s.The key elements of the French approach to quality from the mid-1940s to the m
ifestation of this). State intervention appears to have been beneficial, again ver
tification, safety, and training was launched in 1993. Initiatives included the in
Sec 38 QUALITY IN WESTERN EUROPE
7
COUNTRY - BY - COUNTRY ANALYSIS
developed through the filters of the German manufacturing culture, which was stron
which represent approximately 12 percent of gross domestic product (GDP) and emp
ark to guarantee product quality stems from the guilds. On the German market, Fugg
Sec 38 QUALITY IN WESTERN EUROPE
8
COUNTRY - BY - COUNTRY ANALYSIS
dimensioning and higher skilled labor content. As a result, German products tend t
eported by the media and used in advertising and are therefore an extremely signi
Sec 38 QUALITY IN WESTERN EUROPE
9
COUNTRY - BY - COUNTRY ANALYSIS
at more advanced aspects of quality have been neglected; indeed, Britain was one
cial economic weight of large customers and, in particular, of the Ministry of Def
on sprang both from the direct experience of British industry and, indirectly, fro
Sec 38 QUALITY IN WESTERN EUROPE
10
COUNTRY - BY - COUNTRY ANALYSIS
ited Kingdom at European level had the strongest military defense industry, with
ich would have significant repercussions on the history of quality, not just in Br
Sec 38 QUALITY IN WESTERN EUROPE
11
COUNTRY - BY - COUNTRY ANALYSIS
he National Quality Campaign, to promote the BS 5750 quality assurance system stan
overnment services. and the National Health Service.
achieving quality. And since the focus is on services for the public, the governme
Sec 38 QUALITY IN WESTERN EUROPE
12
COUNTRY - BY - COUNTRY ANALYSIS
1991. It is a 10-year rolling program of improvements to ng principles :
s for services and to publish performance results l information about how services are run and what they cost possible equally to all who are entitled to them pfulness
g for a number of years, and assessments of its success are ts have been lower than expected: It is difficult to change people’s attitudes, es
Sec 38 QUALITY IN WESTERN EUROPE
13
COUNTRY - BY - COUNTRY ANALYSIS
chemicals) and its services (e.g., banking and tourism). Switzerland was one of the
program, intended primarily for SMEs, which form the backbone of the country’s eco
Sec 38 QUALITY IN WESTERN EUROPE
14
COUNTRY - BY - COUNTRY ANALYSIS
mer satisfaction issues, at both the academic level and in practical applications.
trol certification in their respective sectors, even though the market is open to
ess the factors that really count, and avoid the bureaucratic approach adopted by
Sec 38 QUALITY IN WESTERN EUROPE
15
THE EUROPEAN QUALITY ORGANIZATIONS
dies active at the national level are usually the member associations
opean national quality organizations. Its aims are specified in the following
to enhance the competitiveness of the European economic system, with special att
Sec 38 QUALITY IN WESTERN EUROPE
16
THE EUROPEAN QUALITY ORGANIZATIONS
nization for Quality Control (EOQC).
ce, quality management, Total Quality Management.
of the Executive, and the General Secretariat. The General Assembly meets twice a
OQ Journal.
Sec 38 QUALITY IN WESTERN EUROPE
17
THE EUROPEAN QUALITY ORGANIZATIONS
wing sections were operational: Automotive, Pharmaceutical Industry, Construction
4 as a means of establishing high standards for the training and qualification of
Sec 38 QUALITY IN WESTERN EUROPE
18
THE EUROPEAN QUALITY ORGANIZATIONS
pe at the forefront of developments.
ssues of contingent concern, business opportunities of interest to certain groups
Sec 38 QUALITY IN WESTERN EUROPE
19
THE EUROPEAN QUALITY ORGANIZATIONS
managers had experienced their benefits at firsthand.
es (14 EFQM founder companies) with an idea for the creation of a European body t
anagement.
Sec 38 QUALITY IN WESTERN EUROPE
20
THE EUROPEAN QUALITY ORGANIZATIONS
y far the most important activity). the Quality Management Open Days, seminars, common interest days, working groups, e nographs. rning Edge Conference and other activities. e awards illustrate their paths toward excellence for the benefit of other Europe and company internal assessors.
Sec 38 QUALITY IN WESTERN EUROPE
21
THE EUROPEAN QUALITY ORGANIZATIONS
est to large numbers of European managers: papers by European corporate chairmen
ment and promotion of a consistent approach to Total Quality Management as the ve
imulate and support the participation of organizations throughout Europe in improv ess results. To support the managers of European organizations in enhancing the r
Sec 38 QUALITY IN WESTERN EUROPE
22
THE EUROPEAN QUALITY ORGANIZATIONS
lity Platform as a means
quality at all levels and in all sectors.
nd EFQM Secretaries General and, primarily, a range of joint activities. Leadershi
Sec 38 QUALITY IN WESTERN EUROPE
23
THE EUROPEAN QUALITY AWARDS
significantly to satisfying the expectations of its customers, employees, and oth
nd its own unique brands; (2) the applicant must have more than 250 employees (fro
Sec 38 QUALITY IN WESTERN EUROPE
24
THE EUROPEAN QUALITY AWARDS
d policy and strategy, people management, and management of resources and processe
Sec 38 QUALITY IN WESTERN EUROPE
25
THE EUROPEAN ENVIRONMENTAL MANAGEMENT SYSTEM
(BSI) in 1992. Clearly, in becoming the first body to establish an environmental s
hat a preventive guideline geared to the market economy in the area
milar to that adopted for quality system certification in relation to
Sec 38 QUALITY IN WESTERN EUROPE
26
THE EUROPEAN ENVIRONMENTAL MANAGEMENT SYSTEM
as follows:
olicy designed to ensure: tions
fy the site’s environmental impact and relevant issues. et out in accordance with the company’s environmental policy and the outcome of th
14001 criteria. The frequency of the audit depends on the specific business, but im is to ensure that all interested parties are aware of the environmental impact zes the company’s environmental policy, program, management and audit procedures, t
Sec 38 QUALITY IN WESTERN EUROPE
27
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