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The relationship between selected satisfaction measurement dimensions and student satisfaction in Armenian higher education Martirosyan, Nara . Grambling State University, ProQuest Dissertations Publishing, 2013. 10184670. ProQuest document link
ABSTRACT The purpose of this study was twofold: (1) to investigate factors that affected student satisfaction in college environment in Armenian Higher Educational Institutions (AHEIs) and (2) to examine the relationship between student satisfaction and their academic performance in AHEIs. Data was collected through a self-reported questionnaire from students in nine public and three private institutions located in different rural and urban areas of Armenia. The sample consisted of 372 respondents. Factors investigated in relation to student satisfaction included: demographics, faculty services, academic experience, student support facilities, campus life and social integration. The Statistical Package for the Social Sciences (SPSS) software was used to analyze the data. Multiple Regression analysis indicated relationship between a number of selected satisfaction measurement dimensions and overall student satisfaction. Out of 33 items included in the analysis, seven contributed to the final model. Statistically significant differences were reported for student satisfaction and academic performance. Students who reported lower satisfaction had lower academic performances. This research was guided by a theoretical/conceptual model that was developed based on Astin's (1999) theory of student involvement, Tinto's (1975) retention theory, and Tinto's (1993) attrition theory. Based on the findings of this study, the same model is recommended to AHEIs for consideration when addressing the needs of their students and any needed support programs.
DETAILS Subject:
East European Studies; Higher education
Classification:
0437: East European Studies; 0745: Higher education
Identifier / keyword:
Social sciences Education Academic performance Armenia Student satisfaction
Number of pages:
132
Publication year:
2013
Degree date:
2013
School code:
1195
Source:
DAI-A 78/06(E), Dissertation Abstracts International
Place of publication:
Ann Arbor
PDF GENERATED BY SEARCH.PROQUEST.COM
Page 1 of 3
Country of publication:
United States
ISBN:
9781369424447
Advisor:
Wanjohi, Reubenson
Committee member:
Guyden, Janet Hicks, Raymond; Lowery, Ben; Nur-Hussen, A.K.
University/institution:
Grambling State University
Department:
Educational Leadership
University location:
United States -- Louisiana
Degree:
Ed.D.
Source type:
Dissertations &Theses
Language:
English
Document type:
Dissertation/Thesis
Dissertation/thesis number:
10184670
ProQuest document ID:
1864628681
Document URL:
https://search.proquest.com/docview/1864628681?accountid=173015
Copyright:
Database copyright ProQuest LLC; ProQuest does not claim copyright in the individual underlying works.
Database:
ProQuest Dissertations &Theses Global
PDF GENERATED BY SEARCH.PROQUEST.COM
Page 2 of 3
Bibliography Citation style: APA 6th - American Psychological Association, 6th Edition Martirosyan, N. (2013). The relationship between selected satisfaction measurement dimensions and student satisfaction in armenian higher education (10184670). Available from ProQuest Dissertations & Theses Global. (1864628681). Retrieved from https://search.proquest.com/docview/1864628681?accountid=173015
Database copyright 2019 ProQuest LLC. All rights reserved. Terms and Conditions
Contact ProQuest
PDF GENERATED BY SEARCH.PROQUEST.COM
Page 3 of 3
ABSTRACT The purpose of this study was twofold: (1) to investigate factors that affected student satisfaction in college environment in Armenian Higher Educational Institutions (AHEIs) and (2) to examine the relationship between student satisfaction and their academic performance in AHEIs. Data was collected through a self-reported questionnaire from students in nine public and three private institutions located in different rural and urban areas of Armenia. The sample consisted of 372 respondents. Factors investigated in relation to student satisfaction included: demographics, faculty services, academic experience, student support facilities, campus life and social integration. The Statistical Package for the Social Sciences (SPSS) software was used to analyze the data. Multiple Regression analysis indicated relationship between a number of selected satisfaction measurement dimensions and overall student satisfaction. Out of 33 items included in the analysis, seven contributed to the final model. Statistically significant differences were reported for student satisfaction and academic performance. Students who reported lower satisfaction had lower academic performances. This research was guided by a theoretical/conceptual model that was developed based on Astin's (1999) theory of student involvement, Tinto's (1975) retention theory, and Tinto's (1993) attrition theory. Based on the findings of this study, the same model is recommended to AHEIs for consideration when addressing the needs of their students and any needed support programs.
DETAILS Subject:
East European Studies; Higher education
Classification:
0437: East European Studies; 0745: Higher education
Identifier / keyword:
Social sciences Education Academic performance Armenia Student satisfaction
Number of pages:
132
Publication year:
2013
Degree date:
2013
School code:
1195
Source:
DAI-A 78/06(E), Dissertation Abstracts International
Place of publication:
Ann Arbor
PDF GENERATED BY SEARCH.PROQUEST.COM
Page 1 of 3
Country of publication:
United States
ISBN:
9781369424447
Advisor:
Wanjohi, Reubenson
Committee member:
Guyden, Janet Hicks, Raymond; Lowery, Ben; Nur-Hussen, A.K.
University/institution:
Grambling State University
Department:
Educational Leadership
University location:
United States -- Louisiana
Degree:
Ed.D.
Source type:
Dissertations &Theses
Language:
English
Document type:
Dissertation/Thesis
Dissertation/thesis number:
10184670
ProQuest document ID:
1864628681
Document URL:
https://search.proquest.com/docview/1864628681?accountid=173015
Copyright:
Database copyright ProQuest LLC; ProQuest does not claim copyright in the individual underlying works.
Database:
ProQuest Dissertations &Theses Global
PDF GENERATED BY SEARCH.PROQUEST.COM
Page 2 of 3
Bibliography Citation style: APA 6th - American Psychological Association, 6th Edition Martirosyan, N. (2013). The relationship between selected satisfaction measurement dimensions and student satisfaction in armenian higher education (10184670). Available from ProQuest Dissertations & Theses Global. (1864628681). Retrieved from https://search.proquest.com/docview/1864628681?accountid=173015
Database copyright 2019 ProQuest LLC. All rights reserved. Terms and Conditions
Contact ProQuest
PDF GENERATED BY SEARCH.PROQUEST.COM
Page 3 of 3
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