Proposal Elms

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Technical Proposal & Write Up On Learning Management Solution For

(Client)

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Seller Restrictions

This data shall not be disclosed and shall not be duplicated, used, or disclosed in whole or in part for any purpose.

If a contract is awarded to HCL as a

result of or in connection with the submission of this data, the client or prospective client shall have the right to duplicate, use, or disclose this data to the extent provided in the contract. This restriction does not limit the client’s or prospective client’s right to use the information contained in the proposal if it is obtained from another source without restriction. The data subject to this restriction is contained in all marked sheets.

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HCL PROFILE HCL Infosystems Limited is one of the pioneers in the Indian IT market, with its origins in 1976. For over quarter of a century, HCL has developed and implemented solutions for multiple market segments, across a range of technologies in India. HCL has been in the forefront in introducing new technologies and solutions, now HCL is amongst the top 20 business houses in India with 14000+ employees spread across 38 countries and revenue of around 14 billion US dollars.

HCL Infosystems Ltd. is the Internet Infrastructure initiative of the HCL group, India’s premier information technology group. Through the pioneering presence of the HCL group companies the vast experience of the markets, HCL Infosystems has propelled itself to the path of “Total Technology Integration”. HCL Infosystems has established state-of-the-art ATM / Frame-Relay IP based network infrastructure across 43 cities in the country and offers an entire range of managed services. Its portfolio of services includes Virtual Private Networks (VPNs), Broadband Internet access; Hosting Co-location Services; Designing and deploying Disaster Recovery solutions and Business Continuity solutions; Application services; Managed Security services and NOC services. All these services are delivered with a turnkey approach that includes delivering Infosystems’s core services, third party hardware and network provisioning, maintenance activities and project management. HCL Infosystems comes with the promise of delivering the committed ‘Quality of Service’ backed by significant investments in infrastructure,

4 network management solutions and its round the clock centralized Customer Support Call Center. This holds even more when we consider the

leverage

Infosystems

draws

from

its

parent

company’s

unparalleled experience in networking.

LIBRARY MANAGEMENT SOLUTION HCL Infosystems Limited is providing one of the leading library management solutions (LMS) in the global market. Our LMS is designed on all international standards like MARC-21, UNICODE, SIP/SIP2, etc. LMS is completely user-friendly menu driven interface, online help, complete and elaborative help documentation, online downloading of bibliographic details, sharing of database or bibliographic details with international or national libraries based on international standards like ISO 2709, Z39.50, etc. HCL is also can provide solutions like RFID based security and circulation including drop box, self check-out station, EAS Security Gate; biometric based access or simple barcode based circulation system. The same LMS solution can be used for the digital library also; any digital format document can be attached with the proposed LMS. HCL also have dedicated a software for the management of the digital library, where simply scanned images or any e-documents like .pdf, .avi, .mp3, .mpeg, etc. WE BELIEVE IN PROVIDING 100% SOLUTION FOR A LIBRARY.

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HCL’s Customer Support We have the highest regard for our esteem customers, and to meet this, we have geared up ourselves with following services across the country: •

We organize customer’s meets all over the country to have the first hand interaction, which enable us to interact with our customers and review their feedback one to one. We also strive to

improve

our

services

standards

for

more

customer

satisfaction. •

We have the key-client concept, where in we constantly monitor the upkeep of our products, being used for achieving highest level of service standards. The parameters governed by this (viz. Up-time, Preventive Maintenance Schedule etc.) are appraised by specialized team at the regional office and Head office. Further,

6 these

clients

are

provided

with

an

Up

Time

Certificate

authenticated by the respective user department and these are sent by the President & CEO himself. We have across the country – Number of Machines

50,000

Number

photocopier) 10,000 (Telecom products alone) 1,000

of

Software

(All

products

including

Solutions Number of Professionals Number of Trained

14,000 5,000

Engineers Number of Offices Number of Service Centres Customer Satisfaction ISO Certification

170 cities 360 9 out of 10 * ISO 9001:2000 & ISO 14001:2004

* Survey done internally by HCL Infosystem directly to its customers. With trained engineers around 360 locations around India, we are able to provide better customer support and reach well above the industrial customer

satisfaction

level

standards.

HCL is itself synonymous with customer satisfaction, we are proud to offer the best solutions and services anywhere in India. The best in the “Corporate Users expectation and Satisfaction Survey 2003” - Voice & Data Magazine. HCL has been ranked No.5 among India’s Top 5 groups impacting the dynamics of the IT Industry - DataQuest “The Most Responsive Company, 2005”– IT Hardware Category by the Economic Times - Avaya Global Connect

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HCL’s Presence in India

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Introduction Wizdom Web is an e-learning platform that help organizations to achieve their competitive advantage with dynamic efficiency. The objective of this product is to assist Corporations and Institutions to incorporate a comprehensive learning system in their training and education programs. Whether you're starting a departmental pilot or rolling-out a global-learning initiative, the Wizdom Learning Management System (LMS) offers everything you need to deliver and manage live, self-paced, and blended learning, as well as assessment and certification training programs-right from your learners' desktops. Our powerful, 100% web-based LMS makes e-Learning easy. There’s no need to install software and no interruptions to your everyday operations. This fully outsourced LMS helps you manage the entire learning process-from enrolling learners and tracking their progress to delivering tests and reporting costs. Wizdom combines user-friendly design and mission-critical reliability with all the functionality you need to ensure: Wizdom is a software package that automates training. It is a scalable, robust, and flexible platform for managing both instructor-led and elearning activities, resources, curriculums, and courseware catalogues across the enterprise. The product is an end-to-end fully integrated learning solution that enables customers to manage their entire training. Wizdom is fully compliant to leading international standards like SCORM, thus giving you the flexibility of choosing content from any of the third party vendors. It is built on flexible architecture and hence can be easily customized to meet your specific requirements. The smooth transition of all functions will let you get on with business as usual!

Robust Architecture

9 Wizdom v1.2 is built on flexible and robust architecture, which has five main components 1. Learning Portal 2. Learning Management 3. Knowledge Base Management 4. Collaboration Item Management 5. User Management

The concept is really simple. Learning Portal is the front end of the system, and provides the complete overview of the available and assigned courses, collaboration sessions, progress report and other learning items. Learning Management helps instructor or administrator define and structure the learning paths as per individual learner or group requirements. Knowledge Base and Collaboration Items Management enable authors and instructors to add and configure content, and collaboration tools like Chat, Whiteboard, Discussion Forum, Newsgroups, Surveys etc. User Management helps administrators to manage the users of the system, their roles, groups, grades, and skill sets.

The Learning Portal For the learners, Learning Portal is the first point of contact in the system. With its clear structure, it provides an intuitive and friendly environment to the learners. System Snapshot Learner can see the courses assigned to her, and the courses she has enrolled in. She can also view briefs on the upcoming collaboration events. The Quick Links on the learner portal help learner quickly access all the portal features.

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Features List Learner Portal • Searchable Course Catalog • Buy, and study courses online • Conduct self gap-analysis, and view system • generated course plan to fill skill gaps • Report Card • Send queries to mentors using ‘Ask Mentor’ • feature • Integrated Message Board • Participate in Discussion Forums • View assigned homework, assignments, • upcoming exams and events online • View Newsletter, Announcements, FAQ’s or • participate in Surveys • Participate in virtual classroom sessions • using tools like live chat, audio and video • conferencing, and shared whiteboard • Manage tasks and reminders using ‘My • Tasks’ feature • Auto reminders • Upload, share & manage files

Access Catalogue Learning Portal provides access to the hierarchal course catalog. With an easy to use search feature, learners can look for courses on any particular topic. Clicking on a course will display the complete description. The course can be added to the shopping cart, and bought online with the online payment gateway. Activity Report This provides the personalized report to the learner, where she can see the details of the progress made in current and completed courses. History of skill, and grade progress along with a comparative analysis is also made available to the learner. Personalize Learning Portal The learning portal’s language, skin and options can be customized for different user roles, and at individual levels also to match personal preferences.

Learning Management Learning Management module provides a

convenient platform to the administrators and instructors to structure the learning plan (LP) for different users, and to organize these learning plans in logical units for different categories of users.

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Flexible Structure To efficiently deliver training to the workforce with diverse needs, its critical that your platform provides flexible course delivery options. Wisdom provides you complete control over the learning plan. You can create a hierarchal LP and attach any kind of content, such as SCORM 1.2 courses, WBTs, ILTs, Reference Material (PDF, PPT, Documents, Audio or Video Files), or Assignments. You can also attach any item, such as Chat, Whiteboard, Offline Course, Discussion, Assessment, and Reference Material to the LP nodes. Individualized Learning To offer targeted learning to the workforce, the system must analyze the objectives of the chosen course against the learners knowledge level. Wisdom Web does this for the course chosen by learner, and configures the course structure to match learner needs. When a course is completed, Wisdom Web automatically updates the skill records for the learner.

Feature Continues… Content and Knowledge Management • Create Learning plans for groups or individuals • Supports various kinds of learning content - SCORM 1.2 conformant courses - PDF, PowerPoint, Word Documents, • HTML, Audio, and Video Files - Assessment Engine, Create adaptive tests - Assignments - Reference Links • Track ILT scores • Assign skills and competencies to various course items, for automated skill gap analysis Publish courses to catalog • Group courses together in libraries, and assign cost for library or for individual courses • Supports multilingual courses • Facilitates import and export to XLS files Collaboration • Virtual Class Room • Discussion Forum • Surveys, and Quizzes • Announcements • FAQ Lists

Adaptive Learning Different learners have different learning curves, and the system should support all learner types. With Wisdom, you can configure the LP to adapt to learner’s style based on learner performance in different course units.

12 Feature Continues… Skill Gap and Performance Analysis • Create comprehensive matrix consisting of job roles, skill sets, and competency requirements. • Assign skill set and competency level to learning units. • Self analyze skill gap, and take system suggested course plan to bridge gaps. • Enable managers to view and verify self analysis done by team • Analyze pre and post assessment scores to conduct performance analysis Assessment • Create multiple types of questions, such as MCQ, MMCQ, FIB, True and False etc. • Attach images, or other files with questions or answer options • Give assessments in training or evaluation mode. • Tag questions with custom parameters • Configure assessments to pick up questions from question bank based on specific parameter values. • Give assessments in timed or non-timed mode Administration • Create roles, groups, and accounts for users • Create multiple client interfaces • Manage course catalog for multiple clients • Manage user registration requests • Manage enrollment policy Manage online shopping cart

Structured Offering LP’s can be structured into courses, and distributed to target group of learners. Once you create a base LP, you can edit and save different versions of the same to be offered to different categories of learners. You can configure the courses for them to added in catalog, or to be directly assigned to a group of learner.

Collaboration Tools There is no doubt that when compared to conventional means of training, elearning offers innumerable advantages. However, it lacks two fundamental features of conventional classroom training... - Lack of interaction between teachers, and students. - Lack of peer pressure. Wisdom plugs these gaps with highly interactive collaboration tools. Virtual Classroom Schedule sessions, select and invite learners to participate. Use features like chat, audio and video conferencing over Web, share whiteboard, application sharing to conduct live training session. Record and playback sessions for later reference. Discussion Forum

13 Launch course specific or general discussions. Upload files along with discussion thread to make it more meaningful. Monitor the discussion forum, and control who can participate in it. Survey Create easy to complex surveys with multiple question types using inbuilt tool. Make time-bound or open surveys, and generate reports to analyze survey results Announcement/News Group Post announcements and catalogue then in different categories. Provide access rights to different user roles to post and manage announcement.

Knowledge Management Content Management A part of Knowledge Base System, Content Management allows you to create content categories, and define content types to be used in the system. It has powerful features to upload and store content in reusable format, and in different versions. With easy-to-use search feature, the authors can quickly look for content to be used in their courses. Assessment Creation Assessment of knowledge is critical to any learning process. Wisdom provides a powerful in-built assessment generation tool. Authors can pick and choose from a vast array of questions types, which include MCQ, MMCQ, Fill in the Blanks, Match the Following, Drag-Drop, Hot-Spot etc. Features like Randomize Questions, Adaptive Testing enable the author to test learner knowledge more effectively. All the test scores are stored for generating learner progress reports.

User Management Most organizations overlook the HR aspect of the learning platform while implementing it, which results into increased budgets, and delayed installations, and hence reduced return on investment. The learning system

14 must be able to adapt to your organization hierarchy, and also synchronize with your existing resource Management system to avoid maintaining redundant information. Wisdom gives you the complete flexibility to defines roles, and groups for your workforce, and to import data from other database systems. It has also been tested with leading resource management systems to check for data importability.

Virtual Class Room

A LEARNING SOLUTION THAT’S HOLISTIC There’s very little doubt that when compared to the conventional means of training, e-learning has innumerable advantages. The most important of which are the savings of time and cost. The mantra is:

15 With training solutions that enable your employees to learn in the office or on the move, e-learning is fast becoming the ideal choice for the convenient learning process of today. But the e-learning courses as we know them, lack two very fundamental features of the conventional classroom course – -

No interaction between teachers and students.

-

No sense of peer pressure.

Lack of these features prevents elearning from becoming a complete learning experience. This is where Wizdom Room comes in.

How does Wizdom Room work – Using our web based interactive wizard schedule a session and add students who would attend the session. The mails will automatically go to all the students who have been invited. On the appointed time, you can launch the session, and students would join the session from their college/home/office by simply clicking on ‘Launch Session’ link. There is no need to download any software prior to joining the meeting. Once a session starts, live session can be shown to all the students using our Video tool. Video size is easily configurable and can be set as twice the size of what is shown here. Pre-recorded video can also be shared with the users. You can also talk to students and interact with them to solve their queries using the Audio tool.

Other interesting features are – Students can also interact with each other and the mentors with help of chat tool. Mentors can answer all the queries of the students over here.

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Another feature of the software is whiteboard – which can be used to explain certain queries and also be used to draw diagrams etc, which can further clarify the doubts of trainees. PowerPoint presentations, image files, PDF files etc can also be uploaded on the whiteboard – thus if you already have some study material then it can be easily plugged into Wizdom Room. Poll is another interesting feature, with the help of which the asst. surgeon can conduct polls on the fly and can know the opinion of the trainees on any particular matter.

One of the best features of the software is that the entire session is recorded on the server. Thus, a student according to his convenience come to the website and attend the session – audio, video, Whiteboard and chat interactions are all recorded in the central database for future reference. All the sessions are completely indexed and thus can prove to be a very useful library

FEATURES AND BENEFITS OF Wizdom Room FEATURES Virtual Collaboration Environment

ADVANTAGES 



   

Knowledge Management System

 



Communicate live to any number of people using Audio & Video Tools. Make Presentation, Share Word Documents, Excel Sheets, Images and whole lot of other information. Attend Polls on the fly. Give Live Multimedia Tests Interact via Chat Tool. Draw on whiteboard to express yourself better. Automatic Repository Creation Support for Meta tagging of sessions on the required parameters Flexibility to Integrate with

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

Web Based Management System





Built on Flash Communication Server





Existing Structure. Extensive Search Facilities on Various Parameters. Provide all users with Tools and Information that fits their role and preferences. Control the entire e-Technology platform from an intuitive web based interface. Highly robust and flexible development platform, giving you peace of mind and low cost support system. Built on platform independent technology

Maintenance and Support Services Overview WiZDOM customers may select on an annual basis from three levels of maintenance support services. Pricing and the scope and details of maintenance support services vary with the level selected. Maintenance support services address the Customer's questions about the operation of WiZDOM and the Customer reported malfunctions of WiZDOM. Service Levels Bronze, Silver and Gold are annual maintenance and contracted services levels consisting of different Service Types, Service Hours, Escalation Elapsed Times, and Pricing. Maintenance support service levels entitle Customer to contact WiZDOM Team with questions about the operation of WiZDOM and with reports of WiZDOM malfunctions. To know more about details about service levels, and associated costs, please refer to the attached support and maintenance document.

Project Execution Details System Deployment

18 For deployment, following process will be followed – 1. An extensive walk-through of the system will be given to the client, and the expected customizations will be recorded down. 2. After understanding the client’s requirement a customization document will be presented to the client, and a sign-off on the same will be taken. 3. Upon receiving the sign-off on the document, customization as per requirements will be carried out. 4. The finished product would be presented to the client for evaluation. 5. Upon sign-off on the finished solution, the solution will be deployed on the hardware provided by the client. 6. Usage training will be conducted for the client’s team to familiarize them with the solution.

Quality Assurance HCL will start implementing the customized solution in a phased manner. Timelines will be drawn between the development and implementation schedule. HCL will notify in advance the scheduled implementation date of a component so that the client is prepared to depute any concerned personnel if necessary and make available the required resources and information.

ACTIVITIES •

Preparation of the Test Environment

•

Transfer of Developed code to the Testing Environment

•

Integration Testing

•

System Testing

•

User Acceptance Testing

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OUTPUT •

Tested code that meets the standard

•

System sign off by the Client

While these phases are generic, the client retains the flexibility to modify the above methodology and suggest alternatives that could guide the software development process more efficiently and effectively. Provision for customisation of development methodology is carried out during the Requirement Analysis phase of the project.

Change Management If a change request is made after a client approval is taken on any deliverable, then we follow the Change Management process as described below to manage the change request – Change Management Steps 1 2 3 4

The client sends us the request for change The PM (along with the team) estimates the scope of work The scope of work being reviewed with the client Based on the effort estimate a revised cost and timeline is

5 6

submitted to the client Client acceptance Incorporation of change

Project Details Based on our understanding of (client) requirement from an online education platform, HCL confidently proposes its solution WiZDOM Room VCR. WiZDOM Room VCR is a highly robust, scalable, secure yet costeffective e-Learning solution. It is built on flexible architecture and hence can be easily customized.

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Out of Box Product Features Details •

Live two-way video transmission

•

Live duplex voice communication

•

Text Chat

•

Shared Whiteboard

•

Draw shapes or write freehand using digital pen or mouse

•

Type text

•

Change size, color or font of different objects

•

Upload and share different file types (PPT, BMP, JPEG, GIF, SWF, WAV, AVI and many more)

•

Classroom control features, such as Raise Hand, Pass Control

•

Restrict audio/video access to the attendees

•

Freeze audio/video

•

Allows you to record a live session and then play it online later for other batches

•

Administrative functions like schedule class, assign users, create users etc.

Customization Details WiZDOM is built on flexible architecture and hence can be easily customized. Based on our discussion till date following are the customizations required – 1.

Branding Customization – We will customize WiZDOM’s UI so that the users feel connected with the system. This includes changing logo, system name, header and footer and choosing your color scheme.

2.

Integration with electronic whiteboard

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Any other customizations in term of adding new features, modifying existing features or integrating with any other existing IT system such as HRIS, active directory or payment gateway etc. will be scoped extra. For cost estimates please refer to commercial part of the proposal.

System Usage Training HCL completely understands your system training needs, therefore we organize web based and onsite training program for system familiarity. To know about the cost attached with this service, please refer to commercial section of the proposal.

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Hardware / Software Requirement Following are the User machine requirements: User Machine Windows Linux/Mac OS Processor RAM Plug ins Internet Connection Resolution Hardware

Internet Explorer 6.0 or later, Firefox 1.5 or later Firefox 1.5 or later 500 MHz or greater 128 MB or greater Flash 8 or later 64 KBPS or greater 1024*800 (or greater) preferred Mic, Speaker, Webcam and Tablet pen (depending on session / meeting requirement)

Following are the Server machine requirements: Server Machine (For system hosted on Client IT Infrastructure) Operating System Windows 2003 with latest service pack Web Server IIS 6.0 or Apache Application Server Flash Media Server 3 Others PHP 5.0, MySQL Here are the recommendations of our Infrastructure team for the implementation 

Intel Xeon, 3.4 GHz, 2 way, 4GB, 2X73 GB. The mentioned configuration is decent for 150-200 concurrent users with moderate database activity.



A more in-depth analysis of hardware requirement can be done after understanding your business model in greater details.

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Commercial Proposal On Learning Management Solution For

(Client)

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Commercial Implication for the Virtual Classroom No Particulars

Prices Rs.50,000.0

1 Initial Setup Fee (one time)

0 Rs.1,07,350

2 Server Fee (Per Annum) Per Client Fee - Client Hosted Solution (Per

.00 Rs.11,300.0

3 Annum)

0 Rs.18,645.0

4 Per Client Fee – Hosted Solution (Per Annum)

0 Rs.1,71,50

Total A Other Cost Items

0.00 Rs.28,250.0

5 Integration with electronic Whiteboard

0 Rs.22,600.0

6 Branding Customization 7 System Usage Training for 3 hours session

0 Rs.2,825.00 Rs.47,500.

Total B

00

Terms & Conditions: •

Delivery: 6-8 weeks from the date of receipt of the PO and payment.

•

Taxes: The above prices are exclusive of all local taxes. The same will be charged extra as applicable by HCL to (Client).

•

Warranty: There is a warranty on the solution purchased for one year from the date purchased. Thereafter, the warranty will continue to get extended on an annual basis as long as (Client) continues to renew the Annual Maintenance on an annual and timely basis from the second year onwards.

•

Validity of Prices: These prices are valid for 30 days.

25 •

Force Majeure: HCL shall be under no liability whatsoever on the occurrence of any Force Majeure event such as war, fire, arson, industrial action, orders of government or other duly constituted authority, any natural calamities or Act of God, etc.

•

HCL provides the solution to (Client) based on the above understanding, In case any additional scope of work or legal licenses or copyright act has to be noticed by (Client) only.

•

HCL and (Client) will come into a agreement to fulfil the scope and when ever there is change in scope mutually will agree and the same in the agreement as and when it arises.

•

Above

pricing

is

for

generic

softwares.

In

case

of

any

customisation in software charges will be taken as per the degree of customization in the software

Hope the above is in order.

Sincerely,

For HCL Infosystems Ltd.