Primary Cv

Abdel-Fattah Hammoud IT Engineer / Manager Address: Saudi Arabia Western Province Al-Moammar Information Systems Co. P. O. Box 52745 21573 Jeddah, Saudi Arabia Email Address: [email protected] Day Phone Number: +966.567323360 Evening Phone Number: +966.556989074 Mobile Phone Number: +966.567323360 Fax Number: +966.26537702

Career Objective A computer engineering professional, with an impressive track record in providing high - tech network / system solutions for leading multinational organization, seeking a techno - managerial position to contribute exceptional information technology and technical support expertise for the progress of a multi-national organization.

Personal Information Birth Date: 1 October 1983 Gender: Male Nationality: Jordan Visa Status: Residency Visa (Transferable) Residence Location: Jeddah, Saudi Arabia Marital Status: Single Number of 0 Dependants: Driving License: Saudi Arabia

Professional Experience June 2008 - Present: Onsite Support Engineer, Aspect Contact Center Software

Solution Al-Moammar Information Systems (MIS) Saudi Electricity Company , Western Operating Area, Saudi Arabia Company Industry: Information Technology Job Role/Department: Support Services The organization is one of the leading Information and Communication Technologies (ICT) solutions & system integration companies in the Kingdom of Saudi Arabia. Its partners Aspect Software Inc. is one of the top Contact Center Industry Corporations worldwide. Job Responsibilities: • Analyzing/ designing Interactive Voice Response Software Solutions to enhance Contact Center functionalities/ capabilities ensuring optimum utilization of resources whilst providing quality customer service. • Devising/managing entire infrastructure including LAN/WAN networks, voice mail systems, video conference systems in the Customer Service Contact Center located at the Saudi Electricity Company. Introducing new systems/equipments, assuring updates and maintenance are performed on current systems to keep up with changing organizational needs. • Assessing current system effectiveness and proposing new systems, system changes or software packages as appropriate, adhering to all programming, testing, access and documentation standards. • Performing regular system checks and preventive maintenance to ensure optimum system performance. • Monitoring day-end system performance reports for anomalies, and implementing immediate remedial measures. • Testing and evaluating network systems to eliminate problems, making improvements, escalating unresolved issues to senior N/W engineers for timely solutions. • Guiding and motivating work force, imparting continuous onthe-job training for accomplishing greater operational effectiveness/ efficiency. August 2006 January 2008:

IT Onsite Support Engineer Schlumberger Al-Khobar, Saudi Arabia Company Industry: Oil/Petroleum Job Role/Department: Support Services The organization is a leading oilfield services provider, trusted to deliver superior results and improved E & P performance for O & G companies around the world. It develops products, services and solutions that optimize customer performance in a safe and environmentally sound manner. Job Responsibilities: • Evaluated/identified organizational requirements, to establish operating procedural standards, recommended infrastructure (hardware/ software) requirements in addition to upgradations,

to ensure acceptable levels of security, disaster management and data recovery plans. • Served as the 2nd point of escalation to promptly resolve/ troubleshoot PC related incidents, requests and issues faced by the customers and implemented changes in consonance with Service Level Agreement (SLA). • Efficiently handled day-to-day administrative activities pertaining to access for infrastructure services and assistance to servers including File Servers, Application Servers, DNS/DHCP/WINS Servers, Messaging Servers, Domain Controllers and Print Servers. • Provided technical support for Dell Latitide C600 with the help of D620 Business Series Laptops and solved several issues faced by end users at the Dell Precision Workstation. • Installed/ configured and regularly upgraded McAfee Antivirus virus protection guard for servers, monitored network connectivity, capacity, performance, usage and maintained PCS security status to the "green level" for network devices, providing support for remote access services, to tender the most cost-effective and efficient use of servers to users. • Systematically recorded organizations PC assets in the GIP database, monitored and managed system resources, including CPU usage, disk usage, and response times to maintain operating efficiency. • Attended training sessions/ program conducted by the organization as per corporate on-the-job training policy/ norms to complete QHSE training required as per Aramco standards/ procedures.

February 2006 August 2006:

JDEdwards ERP Technical Support Specialist Al-Falak Electronic Equipment & Supplies Co. Al-Khobar, Saudi Arabia Company Industry: Information Technology Job Role/Department: Technology The organization is a leading

IT and communications solution provider focused on delivering complete end-to-end solutions. It has embarked as an industry leader for providing System Solutions & Consulting, Enterprise Resource Planning, General Contracting -Software Solutions, etc.

Job Responsibilities: • Installed, configured and deployed Enterprise, Deployment and Web Servers. Implemented HR, Finance and the Project Management (PM) modules of the JDEdwards ERP Package. • Interfaced with business stakeholders for ongoing support and defined requirements for new functionality.

• Coordinated customer and support issues between support sites to ensure timely distribution of knowledge and positive impact on customer satisfaction. • Utilized technical area expertise to assess, select, manage and implement enterprise application components to ensure that the technical solution solves the business problem as an organic part of the organization’s operational and functional baseline. • Worked closely with product specialists to brief senior managers and end users on applications integration/functionality within the enterprise. • Identified technology inadequacies/ deficiencies that affect the functional area’s ability, recommended corrective measures/ actions thus supported/ met organizational goals. • Provided ongoing application technical support and issue resolution, assisted with the maintenance and support of the reporting suite, assisted in producing technical and training documentation and generated monthly status reports.

Education December 2007:

King Fahd University of Petroleum & Minerals, Saudi Arabia Master's degree, Business Administration • 2006-2007: Completed 4 Pre - MBA courses at KFUPM as a part - time student. Course Syllabus: • Management Information Systems. • Introduction to Marketing. • Financial Accounting. • Micro/Macro Economics.

August 2005:

King Fahd University of Petroleum & Minerals, Saudi Arabia Bachelor's degree/higher diploma, Computer Engineering • Accumulative GPA : 3.52/ 4.00.

Career Level Career Level: Notice Period to Work:

Mid-Senior Level 2 Months Writtent Notice

Target Job Target Job

UAE; Manama, Bahrain ; Kuwait; Qatar; Eastern Province,

Location: Target Industry:

Saudi Arabia ; Jeddah, Saudi Arabia ; Riyadh, Saudi Arabia Support Services; Computer/Hardware; Computer/Software; Consulting Services; Engineering; Information Technology; Oil/Petroleum; Technical/Maintenance; Telecommunications Employment Type: Employee Employment Full time Status:

Skills Skill

Skill Level

System Monitoring & Performance Enhancement, Memory Management, Network & Web Security Design Interactive Voice Response Software Solution, Network Connectivity, PCS Security, QHSE Stds. LAN/ WAN Performance, JD Edwards Modules, ERP Package, Installation & Configuration of Servers Virus Removal/ Update, User Support, Maintenance Scheduling, Trouble Shooting Interpersonal & Comm. Skills, Analytical Thinking, Leadership, Team Building, Motivational Skills Analytical Skills, Ability to Work Under Pressure, Decision Making & Problem Solving Skills

Expert

Years of Last Used Experience More than 2 years 1 month or less

Expert

More than 2 years 1 month or less

Expert

More than 2 years 1 month or less

Expert

More than 2 years 1 month or less

Expert

More than 2 years 1 month or less

Expert

More than 2 years 1 month or less

IT Skills (MS Office Applications Expert and Internet Usage) File Servers, Application Servers, Expert DNS/DHCP/WINS Servers, Messaging Servers, Domain Controllers

More than 2 years 1 month or less More than 2 years 1 month or less

Languages Language

Skill Level

Arabic

Expert

Years of Experience More than 10 years

Last Used 1 month or less

Language

Skill Level

English

Expert

Years of Experience More than 10 years

Last Used 1 month or less

References Name Adnan Ashraf Call Center Support Engineer Abdullah El-Damerdash IT Onsite Support Analyst Hani Awajah eServices Division Manager

Job Title Phone Number Email Address Al-Moammar +966.567051428 [email protected] Information Systems Schlumberger +966.558820647 [email protected] Al-Moammar +966.505869925 [email protected] Information Systems